City Express Hermosillo2.5 out of 5.0
Recent guest reviews
I travel a lot more than the 'Average Joe'. Do you see the word play there? :) This location is nice, and has all the amenities you're going to want with a good location. The mattresses are a little firm for my liking. I'm not a fan of their breakfast but who are we kidding? You should be able to find a decent breakfast spot restaurant near.
I've stayed in four different hotels in Mexico, and this one is definitely the best when all things are considered: price, cleanliness, service, amenities, noise level, and so on. Really, I had no complaints about this place at all, though I will say some of their breakfast offerings were a bit random (tortilla chips and Romaine lettuce?) and very little is labeled (is that shredded coconut or shredded cheese?). One nice touch about this place is that they use a lot of compostable or otherwise earth-friendly products at their breakfast buffet. If location is a consideration, City Express is very close to a lot of Hermosillo's attractions, like its oldest restaurant (Restaurant Xochimilco) and Plaza Zaragoza. For people used to U.S. or Canadian hotels, be warned that City Express has much firmer mattresses than you're used to. I had no problem sleeping on them--in fact, I got some very good, restful sleep--but for some that might be a deal-breaker. I think these firmer mattresses are pretty standard in Mexico, so if you insist on softer ones, try the Hampton Inn to the east of this place.
Sometimes you have the time to take risks and find something local, but sometimes you have to play it safe and City Express was a safe choice. The room was very cozy, my kids loved the place so much that they wanted to stay another night even though there was no pool. It's business oriented but my family enjoyed the stay. Free wifi and parking. Weather was favorable so we didn't need to use the AC at all. My only problem was that I booked through despegar.com and they didn't seem to have registered my reservation at all, but it was a non-issue because they did respect the discount offered with no questions asked.
This hotel is well located close to downtown and with easy access to main roads. The rooms are clean and well lit. the bathrooms clean as well. Breakfast is better than a continental breakfast but OK for a quick morning meal. Front desk people, security guard and personnel in general were very courteous and helpful. It is a good hotel for its price range and location. Would use it again.
when you pay with your credit card you expect to get the service contracted for, in this case a 4 star hotel experience was purchased, not a one star hotel experience. i have preserved ALL of the voluminous correspondence via email that i had with aeromexico and gran plan about the fraud, false promises non delivered in this package as proof my good will to work this out with them in vain. I can email you them if you so desire. Here are the points embellishing my attestation of part of this charge: 1. I had manager "Lucio" to my room to point out that there was a CONSTANT water leak of sewage over the commode, thus making its use prohibitive, not to mention unsanitary in the utmost. Obviously a 4 star hotel does not have sewage leaking on their guests! 2. "Switch and Bait" on their aeromexico advertising a free pickup within 10 k. of their hotel, and the airport was within 5 k. of the airport by their own admission in their advertising. I specifically ! took this hotel for this pickup which was refused later, as told to me by manager Lucio. My email correspondence with them backs this up if you want me to email you this. 3. I showed Lucio that there was mold in the bathroom unbecoming to a 4 star hotel experience which I had paid for., 4. Upon arrival no keys were available, one had to be escorted to the room by the security guard, like a prison, and if one left the room, re escorted back to the room by him, every day they claimed their key machine would work, but it never did. No hotel has no keys for the individual rooms, I have never seen this in a lifetime of travel. This was quite debilitating and demeaning. One felt as in prison ! Not a 4 star hotel experience I had paid for. Obviously this hotel had so many deficiencies that it really needed to close its doors and have a renovation done immediately. I contracted to have a 4 star stay, not les lack of provided service and lack of provided taxi service they advertise when I bought their package: further points: 5. nights get very cold there, their heater in the room did not work , pointed out to Lucio, and emitted a terrible mold smell which made it so that no one could use it to heat or for any purpose. 6. this in total was NOT a 4 star property as i bought and they fraudulently advertised but rather it was really a one star hotel experience. 6. no 4 star hotel package was given but rather fraudulently, they "bait and switch" to get you in and then torture you with no keys, mold, sewage leaking into the room from above non stop, and on we go; 7. manager Lucio told me on 12./ 15. 12 at 3 15 pm at the front desk that they advertise free shuttle service to and from the airport on their ad but then dont provide it in any form, they forced me to take an expensive cab and defrauded me out of the service i paid for with this card therewith; 8. i had contracted for a non smoking room but i had to contend with cig and marijuana smoke coming non stop into my room from other rooms i assume and this was very disastrous for my 9.11. asthma/airway reactive disease., one could not wait to leave this hell hole of a establishment and they defrauded me in so many ways by promising one thing and then not delivering on it; i have the managers name Lucio and i have the emails i wrote denouncing their fraud as proof ; ; service not given
que no se escuche tanto ruido en el area de mantenimiento o pisos contiguos sonaba como un taller y no dejaban dormir. y el desayuno la verdad no sabe nada bien podrian mejorar en su variedad seria bueno
Muy buen servicio y atención al cliente, la habitación limpia, cómoda y segura. Estacionamiento seguro lo cual es muy importante para dormir tranquilos. La ubicación también es muy conveniente pues es céntrica y a la vez en las vías rápidas.
Tienen shuttle, recepcionistas educados, serviciales y competentes. Se preocupan por atender bien a la gente. La ubicación buena. Los pasillos mal iluminados de dia. El desayuno, regular. Pero en general quedé muy satisfecho
Recepción, Comedor, Servicio a cuartos, Vigilancia y demás áreas del Hotel, ofrecen un excelente servicio, que hace una estadía agradable y cálida, agradezco sus finas atenciones, quedo invitado a recomendarlos. Muchas gracias
Un hotel para descansar después de un día de largo trabajo. Es cómodo , está limpio y bien localizado. Nada espectacular, cubre expectativas. Recomiendo hacer las reservas de manera directa en su página, pues a mí me trataron de cobrar otra tarifa y tuve que reclamar...pongan atención.
- Free full breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Fitness center
City Express Hermosillo is a short stroll from Government Center and Museum of Popular and Indigenous Cultures of Sonora. This hotel has 120 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Metropolitan Cathedral of Hermosillo and Sonoran Institute of Culture are also a short walk from this Hermosillo hotel.
Start your day off right with a free full breakfast, served each morning from 6 AM to 10 AM.
All 120 air-conditioned rooms provide phones and desks. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport down comforters and bathrooms offer rainfall showers.
Guests of City Express Hermosillo enjoy a fitness center, free WiFi in public areas, and a meeting room. There's free parking and a free area shuttle. Helpful staff can provide dry cleaning/laundry services, luggage storage, and a safe deposit box at the front desk. Additional amenities include a business center and coffee/tea in a common area.
Reviews from Trip Advisor
39% of guests recommend this hotelTotal of 240 reviews