On arrival the staff refused to honor my Platinum status at IHG, saying that because I booked through Expedia/Orbitz that I wasn’t entitled. Ok fine. But, why should it matter how I booked the hotel? Don’t advertise on those platforms then! Hotel staff scratched their heads for a long time, but still refused. For a couple of days I hung up the sign to clean the room on the door handle, but the room wasn’t cleaned. On the 3rd day, I requested the concierge to clean the room while out for the day, upon return the room still wasn’t clean. Had to call downstairs to get someone up. The guy showed up, did a half ass job and then asked for a tip. Because of the incoming typhoon had to check out 1 day early. The hotel refused to refund the extra day saying that it would have to be handled through Expedia/Orbitz. Orbitz agent tried to get the refund. Hotel refused. Feels like a cheap money grab. On the morning of the check out, asked to see the manager. Of course, manager was not available. 😳. Apparently the hotel runs itself. Hotel restaurant served wet lettuce leaves and some kind of milky liquid for what they claimed was a Caesar salad. Dried out frozen/reheated cardboard for was was labeled as chicken cordon bleu. On the plus side, the shower had warm water and there was a nice mall a short walk away.
I liked the property. It was clean and we had a lovely view. It was a great place to stay and conveniently located near the mall. We were even able to find a laundromat to do our laundry for cheap. It was easy to get a taxi from the hotel. The food at the hotel was decent but the service and care from the cleaning and restaurant staff was a warm welcome. I especially want to mention the waiter Fred who was very attentive to my needs.
The staff and hotel were AMAZING!! The hotel had a home feel, with a great smell once you walk in. Close to the Ayala Mall, which is walkable. Also staff helpful with setting up other activities like Kawasan Falls with their partners.
Friendly staff, clean and comfortable rooms
Good location
If your going to Cebu this is the place to stay, friendliest staff,awesome breakfast buffet.very clean, great location. Definitely recommend
The staff are awsome.Very courteous, helpful, and knowledgable about how to make your stay here as pleasant as possible. The hotel is spotless and the breakfast buffet is absolutely amazing, best breakfast buffet I have seen in any hotel. The location is great also. Highly, highly recommend.
Located in Mabolo within a mile (2 km) of SM City Cebu, Holiday Inn Cebu City, an IHG Hotel is within 2 miles (3 km) of other popular sights such as Osmeña Fountain Circle. This 180-room, 4-star hotel has a restaurant along with conveniences like an outdoor pool and a 24-hour gym.
For your convenience, a buffet breakfast is served for a fee each morning from 6:00 AM to 10:00 AM. Savor a meal from the comfort of your room with 24-hour room service, or grab a bite to eat at the onsite restaurant.
Guests can expect to find free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Sitting areas, minibars, and coffee makers are also available. Change of towels is available on request.
Holiday Inn Cebu City, an IHG Hotel features an outdoor pool, a children's pool, and a 24-hour gym. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, meeting rooms, and a 24-hour business center.
On arrival the staff refused to honor my Platinum status at IHG, saying that because I booked through Expedia/Orbitz that I wasn’t entitled. Ok fine. But, why should it matter how I booked the hotel? Don’t advertise on those platforms then! Hotel staff scratched their heads for a long time, but still refused. For a couple of days I hung up the sign to clean the room on the door handle, but the room wasn’t cleaned. On the 3rd day, I requested the concierge to clean the room while out for the day, upon return the room still wasn’t clean. Had to call downstairs to get someone up. The guy showed up, did a half ass job and then asked for a tip. Because of the incoming typhoon had to check out 1 day early. The hotel refused to refund the extra day saying that it would have to be handled through Expedia/Orbitz. Orbitz agent tried to get the refund. Hotel refused. Feels like a cheap money grab. On the morning of the check out, asked to see the manager. Of course, manager was not available. 😳. Apparently the hotel runs itself. Hotel restaurant served wet lettuce leaves and some kind of milky liquid for what they claimed was a Caesar salad. Dried out frozen/reheated cardboard for was was labeled as chicken cordon bleu. On the plus side, the shower had warm water and there was a nice mall a short walk away.
Dear Mikhail, Thank you for sharing your feedback about your recent stay at our hotel. We deeply apologize for the issues you encountered during your time with us. We take guest satisfaction seriously, and we regret that we fell short of meeting your expectations.Regarding your Platinum status, we understand your frustration that we cannot give points due to your booking was made through Expedia/Orbitz. While we do advertise on those platforms to reach a wider audience.We are also disheartened to hear about the cleanliness issues you experienced. It is unacceptable that your room was not cleaned despite your clear indication on the door handle sign. We apologize for the inconvenience and the additional effort you had to make to have your room serviced. We will address this matter with our housekeeping team to prevent such lapses in the future and to ensure that all guests receive the level of cleanliness they deserve.We apologize for any discomfort caused by the individual who attended to your room. Our team members are expected to provide exceptional service and conduct themselves professionally at all times. We regret that this was not your experience, and we will take immediate steps to address this with our staff to ensure that all interactions are respectful and of the highest standard.Regarding the refund for the early checkout due to the incoming typhoon, we apologize for any confusion or miscommunication that occurred. While we understand your expectation for a refund, please note that our refund policies may be subject to the terms and conditions of the booking platform used. We apologize for any inconvenience caused, and we will review our communication processes to ensure that guests are provided with accurate information and assistance during such situations.We are disappointed to hear about your dining experience in our hotel restaurant. The quality and presentation of our food are areas we take pride in, and we apologize for the subpar dishes you received. We will review our menu offerings and work with our culinary team to ensure consistent quality and taste across all our dishes.We genuinely appreciate your feedback as it allows us to address areas for improvement. Rest assured, we will review our staffing arrangements to ensure that a manager or appropriate staff member is accessible to address guest concerns during all hours.Once again, we apologize for the shortcomings you encountered during your stay. We value your feedback and will take immediate action to address the issues mentioned. We hope you will consider giving us another opportunity to provide you with the exceptional experience that you deserve should your travels bring you back to this area.
I liked the property. It was clean and we had a lovely view. It was a great place to stay and conveniently located near the mall. We were even able to find a laundromat to do our laundry for cheap. It was easy to get a taxi from the hotel. The food at the hotel was decent but the service and care from the cleaning and restaurant staff was a warm welcome. I especially want to mention the waiter Fred who was very attentive to my needs.
Dear Max, Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your stay with us and that you found our property to be clean and with a lovely view. It is also great to hear that our location was convenient for you, with easy access to the mall.We are glad to hear that you found our hotel staff to be welcoming and attentive to your needs, especially Fred from our restaurant team. Our staff takes great pride in providing excellent service to our guests, and we will be sure to pass on your compliments to Fred and the rest of the team.Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit.
The staff and hotel were AMAZING!! The hotel had a home feel, with a great smell once you walk in. Close to the Ayala Mall, which is walkable. Also staff helpful with setting up other activities like Kawasan Falls with their partners.
Dear Alexis,We are so delighted with your 5 Star rating. Thank you for taking the time to leave us this amazing feedback and review. We hope to see you again on your next visit to Cebu.
Friendly staff, clean and comfortable rooms
Dear Juan,Your 5/5 rating made our day. Thank you for taking the time to leave us this review. We hope to see you again on your next visit to Cebu.
Good location
Dear George,Thank you for your 5-star rating. We appreciate your feedback.
If your going to Cebu this is the place to stay, friendliest staff,awesome breakfast buffet.very clean, great location. Definitely recommend
Dear Mr. Warren,Greetings from Holiday Inn Cebu City!We would like to express our deepest gratitude for your kind recommendation. We are excited to have you again.Best regards,
The staff are awsome.Very courteous, helpful, and knowledgable about how to make your stay here as pleasant as possible. The hotel is spotless and the breakfast buffet is absolutely amazing, best breakfast buffet I have seen in any hotel. The location is great also. Highly, highly recommend.
Dear Warren,This made our day! Thank you for your 5/5 rating. We appreciate you taking the time leave us this review.
Dear Robert, Thank you for choosing Holiday Inn Cebu City for your recent stay and for sharing your experience with us. We are delighted to have such a high rated review. We look forward to welcoming you back to our hotel in the future