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Garden & City Cauterets Balneo

3.0 star property
Residence with a full-service spa, a quick walk to Cirque du Lys Gondola

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Photo gallery for Garden & City Cauterets Balneo

Indoor pool, seasonal outdoor pool, sun loungers
Studio for 2 | 1 bedroom, free WiFi, bed sheets
Apartment for 10 people | Private kitchen
Studio for 4 | 1 bedroom, free WiFi, bed sheets
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

Explore the area

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11 avenue du General Leclerc, Cauterets, Hautes-Pyrenees, 65110
  • Place, Cauterets Baths
    ‪3 min walk‬
  • Place, Cirque du Lys Gondola
    ‪5 min walk‬
  • Place, Pont d'Espagne
    ‪12 min drive‬
  • Airport, Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.)
    ‪41 min drive‬

Room options

View all photos for Studio for 2

1 bedroom, free WiFi, bed sheets

Studio for 2

  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for 2 communicating studios for 8 people

Private kitchen

2 communicating studios for 8 people

  • 538 sq ft
  • 1 bedroom
  • Sleeps 8
  • 2 Twin Bunk Beds, 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartment for 10 people

Apartment for 10 people | Living room | Flat-screen TV, foosball

Apartment for 10 people

  • 753 sq ft
  • 3 bedrooms
  • Sleeps 10
  • 1 Double Bed, 2 Twin Beds, 1 Twin Bunk Bed and 2 Double Sofa Beds

View all photos for Studio for 2

Studio for 2 | 1 bedroom, free WiFi, bed sheets

Studio for 2

  • 205 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, free WiFi, bed sheets

Superior Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio for 4

Studio for 4 | 1 bedroom, free WiFi, bed sheets

Studio for 4

  • 269 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed OR 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Comfort Duplex, 1 Bedroom (For 6)

Comfort Duplex, 1 Bedroom (For 6) | Living area | Flat-screen TV, foosball

Comfort Duplex, 1 Bedroom (For 6)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed, 1 Double Sofa Bed and 1 Twin Bunk Bed

View all photos for Apartment for 10 people

Apartment for 10 people | Living area | Flat-screen TV, foosball

Apartment for 10 people

  • 753 sq ft
  • 4 bedrooms
  • Sleeps 10
  • 2 Double Beds, 2 Twin Bunk Beds and 1 Double Sofa Bed

View all photos for Single Double Room

Single Double Room | 1 bedroom, free WiFi, bed sheets

Single Double Room

  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Cauterets

Cirque du Lys Gondola is within a 5-minute walk of Garden & City Cauterets Balneo while other popular sites like Pyrénées National Park are within a couple of miles (3 km). This 136-room, 3-star residence welcomes guests with a restaurant, a full-service spa, and an indoor pool.
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What's nearby

  • Cauterets Baths - 3 min walk - 0.2 miles
  • Cirque du Lys Gondola - 5 min walk - 0.3 miles
  • Pyrénées National Park - 2 min drive - 1.6 miles
  • Lac de Gaube - 8 min drive - 4.1 miles
  • Pont d'Espagne - 12 min drive - 4.3 miles

Getting around

  • Lourdes Station - 27 min drive
  • Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.) - 50 min drive

Restaurants

  • ‪Le Refuge De La Cascade - ‬3 min drive
  • ‪Hotellerie Du Pont D'Espagne - ‬9 min drive
  • ‪Chez Gillou - ‬2 min walk
  • ‪Au Bistrot Du Boulevard - ‬3 min walk
  • ‪Café Ski-Bar - ‬2 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Garden & City Cauterets Balneo

Residence with a full-service spa, a quick walk to Cirque du Lys Gondola
Garden & City Cauterets Balneo features a full-service spa, an indoor pool, and a gym. You can take advantage of free offsite parking if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this spa residence include a sauna, free WiFi in public areas, and conference space.
Guests can enjoy free WiFi and flat-screen TVs.
An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the residence's full-service spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

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Property amenities

Ski

  • Close to skiing
  • Ski passes
  • Ski shuttle nearby
  • Ski storage
  • Snowboarding nearby

Pool/Spa

  • Body scrubs
  • Facials
  • Full-service spa
  • Indoor pool
  • Manicures/pedicures
  • Massage
  • Pool loungers
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Turkish bath

Internet

  • Available in the accommodation: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Ski shuttle nearby

Family friendly

  • Playground

Dining

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: EUR 19 for adults and EUR 14 for children
  • A bar/lounge
  • A restaurant

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • Flat-screen TV
  • TV in common areas

Outdoor areas

  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 538 square feet of conference space
  • Business center
  • Meeting room

Comfort

  • Heating

Pets

  • Pet friendly
  • One pet total
  • Fee: EUR 12 per pet per day (maximum EUR 54 per stay)
  • Service animals exempt from fees
  • Pets allowed in specific rooms

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe at front desk

Location highlights

  • Near the boardwalk/promenade

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Foosball table
  • Gym
  • Ski passes
  • Ski storage
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 136 units
  • 2 buildings
  • 6 floors
  • Banquet hall
  • Bicycle rentals

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 30
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to December 16:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 12 per pet, per day (maximum EUR 54 per stay)
  • 1 total pets
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 1.57 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 19 for adults and EUR 14 for children
  • Pet fee: EUR 12 per pet, per day (maximum EUR 54 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, ANCV Chèques-vacances, and cash
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property is professionally cleaned
  • Check-in: 4:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, ANCV Chèques-vacances, and cash.
  • Onsite safety features include a smoke detector.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • The seasonal pool is open from June 15 to October 01.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the residence at the phone number listed on your booking confirmation.
  • Long-term renters welcome.
  • No rollaway or extra beds are available.

Property is also known as

Odalys Hotel-Residence Aladin
Odalys Hotel-Residence Aladin Cauterets
Odalys Hotel-Residence Aladin House
Odalys Hotel-Residence Aladin House Cauterets
Odalys Hotel Residence Aladin
Odalys Hotel Residence Aladin
Garden & City Cauterets Balneo Residence
Garden & City Cauterets Balneo Cauterets
Garden & City Cauterets Balneo Residence Cauterets

Frequently asked questions

Is a free cancellation option available at Garden & City Cauterets Balneo?

Garden & City Cauterets Balneo provides free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Garden & City Cauterets Balneo?

As of Oct 10, 2025, prices found for a 1-night stay for 2 adults at Garden & City Cauterets Balneo on Nov 2, 2025 start from $89.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Garden & City Cauterets Balneo?

This residence is located in Cauterets, just steps from Cauterets Baths and La Galipette, and within a short walk of Cirque du Lys Gondola. You'll also find Pyrénées National Park and Pont d'Espagne within a short drive.

Is parking available on site at this residence?

No, there isn't parking at the residence but you'll find free parking nearby.

Is a spa located at Garden & City Cauterets Balneo?

There is a full-service spa available for guests to enjoy and services include massages, body treatments, facials, and mani/pedis.

Does Garden & City Cauterets Balneo include a casino?

No, Garden & City Cauterets Balneo doesn't have a casino.

Will I find an indoor pool at Garden & City Cauterets Balneo?

Yes, this residence has an indoor pool along with an outdoor pool. The seasonal pool will be open from June 15 until October 01.

What will couples enjoy most about a stay at Garden & City Cauterets Balneo?

There are plenty of amenities for couples at this residence, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Garden & City Cauterets Balneo?

No, but this residence does have a steam room.

Does Garden & City Cauterets Balneo have a restaurant that serves breakfast?

Yes, Garden & City Cauterets Balneo serves buffet breakfast each morning for a surcharge from its restaurant.

Will Garden & City Cauterets Balneo allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Garden & City Cauterets Balneo for a fee of EUR 12 per pet, per day.

Are there connecting rooms at this residence?

No, this residence doesn't feature connecting guestrooms.

How far is the airport from Garden & City Cauterets Balneo?

The closest major airport to Garden & City Cauterets Balneo is Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.), which is 27.1 mi away (50 minutes by car).

Can I book a room with a balcony at Garden & City Cauterets Balneo?

No, there aren't any accommodations with balconies at Garden & City Cauterets Balneo.

Garden & City Cauterets Balneo Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 86 out of 242 reviews
Rating 8 - Good. 99 out of 242 reviews
Rating 6 - Okay. 36 out of 242 reviews
Rating 4 - Poor. 19 out of 242 reviews
Rating 2 - Terrible. 2 out of 242 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leo

Stayed 1 night in Aug 2024

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great, clean and functional accommodation. Especially liked the outdoor pool & the fact you are right in the centre of the town.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

PUCHEU

Stayed 1 night in May 2024

10/10 Excellent

Earl

Liked: Cleanliness, property conditions & facilities
Nice central place in Cauterets. Only problem is the parking situation if you didn’t reserve in advance.
Stayed 3 nights in Feb 2024

10/10 Excellent

Louisa

Traveled with family
Liked: Cleanliness, room comfort
The place was really well located. The hotel was clean and everyone was very friendly. The pool is great, perfect for families.
Stayed 2 nights in Feb 2021

4/10 Poor

nicolas

Traveled with family
Disliked: Room comfort

Cauterets is stunning by this hotel is average

Very basic standard. Ikea furniture, terrible beds, no service. The Balneo that refer to thermal bath are only large jacuzzi. it is ok for young on budget. C'est très basic, l'ameublement vient de chez Ikea et il n y a aucun service. le personnel de reception est tres gentil, mais incapable de nous donner quelque information que ce soit sur la station et sans oublier qu on vous demande de vider vos poubelle. Un minimum de service "hotelier" serait pas mal. on voulais emmener les enfants faire de la luge, la seule réponse a nos questions ont été d'aller voir l office du tourisme ( chose que nous n'ont pas fait car ils étaient ferme). Résultat, nous sommes aller au col du tourmalet,La prochaine fois nous essayerons Barege ou la mongie.
Stayed 1 night in Oct 2020

6/10 Okay

mjotour, australia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

A trip to Cauterets.

The location of the hotel was fantastic- right in the middle of everything. Unfortunately we arrived during a heat wave and they had no airconditioning so we were most uncomfortable. The pool allowed great relief from the sweltering heat! The rooms were very dated but all and all the bed were comfortable and the towels were fluffy!
Stayed 2 nights in Aug 2018

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

True to pictures, nothing luxury but nice

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Good pools.

Fantastic pools and spa area. Wonderfully friendly staff. Extremely expensive overall. We had the last room and paid a fortune for it!! Do book parking before you get there as it was full on our arrival and there is no where to park in the resort when it is busy.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

nadège

Traveled with family
Liked: Cleanliness, room comfort

Très bon séjour

Hôtel très bien situé. Pas de bruits. Chambres propres et confortable. Balnéo très bien.
Stayed 1 night in Jul 2025

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, room comfort
Hotel tres bien situe, conforme a la description lors de la reservation. Personnel tres agreable et souriant. Seul petit bemol le prix du petit dejeuner est un peu excessif.
Stayed 1 night in Jul 2025

8/10 Good

Agnès

Traveled with family
Liked: Cleanliness, room comfort
Nuits très bruyante côté rue. 4 soirs sur 7 clientèle café du commerce. Demande de changement de chambre pour être côté montagne sans réponse de la part de l’hôtel. Piscine extérieure condamnée deux années d’affilée.
Stayed 7 nights in Jun 2025

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

6/10 Okay

Frédérique

Traveled with family
Liked: Cleanliness, room comfort

M

Séjour appréciable surtout grâce à la piscine, dont nous avons beaucoup profité. La chambre réservée n'était pas celle prévue àcause d'un bug informatique à priori : nous avons eu des lits séparés. Le restaurant de l'hôtel : une catastrophe. La majorité ce qui était indiqué sur la carte n'était pas disponible. Malgré un resto presque vide, le service était très long (2h pour une entrée et un plat). Le bar : pareil. Impossible de commander, plus de ci ou de ça. Nous avons apprécié : sa localisation, les jeux a disposition, le personnel.
Stayed 3 nights in Jun 2025

8/10 Good

Eric

Liked: Cleanliness, room comfort

Hôtel Cauterets

Séjour en couple.Tres sympathique. Lit confortable. Chaleur insupportable dans la chambre. Personnel à l'accueil prévenant. Serveurs au restaurant très gentils mais anglophones. Ce qui peut poser problème aux clients qui ne parlent pas anglais
Stayed 1 night in Jun 2025

10/10 Excellent

shaowei

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

bruno

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Jeff

Liked: Cleanliness, room comfort
Parfait
Stayed 1 night in May 2025

10/10 Excellent

Otavio

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

Geneviève

Liked: Cleanliness, room comfort

Incident coffre-fort

À notre arrivée, le 20/04/2025, nous avons été surclassés, ce qui nous a paru sympathique. Nous sommes allés à l espace aquatique en laissant téléphones portables, papiers, CB, clefs et bijoux dans le coffre dans le placard de notre chambre. Les peignoirs, marqués XL, sont trop étroits. L espace aquatique est assez petit car l hôtel n était pas complet et il y a très peu de chaises et de transats disponibles. De plus, les enfants y sont autorisés et c est donc très bruyant. L eau du bassin n est pas très chaude. En remontant dans notre chambre, impossible de réouvrir le coffre. Il a fallu qu on insiste fortement auprès de la personne à l accueil pour qu elle fasse venir la personne de la maintenance pour l ouvrir car elle nous disait qu il fallait attendre le lendemain matin. Nous avons été obligés de manger au restaurant attenant où, au bout d une heure, la réceptionniste est venue nous dire que le coffre était ouvert... Nous trouvons anormal qu une personne soit rentrée dans notre chambre pour ouvrir le coffre sans notre présence. De plus, aucune excuse et un manque total d empathie de la part de la réceptionniste que ce soit le soir même et également le lendemain lors de notre départ. Des petits déjeuners offerts auraient été bienvenus pour faire passer cet incident.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

ugo

Liked: Cleanliness, room comfort
Stayed 5 nights in Feb 2025