Renaissance Tuscany Il Ciocco Resort & Spa4.0 out of 5.0
Recent guest reviews
My brother and his fiancée booked this hotel for their wedding last year and last weekend the wedding happened and it was fantastic, the location and setting was perfect. The hotel staff were extremely attentive without being over bearing. The food was superb. The hotel even organised a wheelchair for my elderly father so he could be part of the wedding, without any hassle. I would highly recommend this hotel as nothing seemed to much hassle. Plenty of sitting areas outside so didn't feel that people were on top of us. Will certainly visit again . FANTASTIC
Rooms are great View is spectacular Swimming pool is good Restaurant is good Recently refurbished and much improved Staff friendly No concierge service Linkage to Marriott rewards programme and to credit card suppliers dysfunctional
The view from the hotel was beautiful, the outdoor pool nice and cool - specially for this hot summer days. I got an upgrade being a Marriott platinum member, which was really nice. The staff was very helpful all the time - even if there were a lot of communication problems, since they mostly only understand/speak Italian. The BAD part about this hotel is the restaurant. - if you can, AVOID the restaurant. The food is overpriced, the wine is overpriced, and the service is really bad. You have to make a reservation, even if the restaurant is half empty. The breakfast is also HORRIBLE. The eggs are form a box, the orange juice tastes like chemical, the bread is old. There are enough delicious restaurants in Barga, with very reasonable prices. Do not fall for the "trap" of staying dinning here just for the view.
Awesome views from our room (ask for a high level floor), the pool, and the outdoor terraces. Having dinner with such views truly enhances the experience! Service for the most part was excellent except for the very long wait to have a cocktail on the terrace above the pool. Front desk was very helpful in guiding us for visits in the area - especially our visit to Lucca. Have the front desk make a reservation for a meal in Lucca at Buca di Sant'Antonio!
I stayed at the Renaissance Il Ciocco the last weekend of July to celebrate my first year anniversary! The road to arrive to the resort is really funny and you are dived into the wild Tuscany! Also working in a 5 stars hotel, I have to say that the service was up to such an hotel! We have been welcomed at the front desk and the check in was spotless and very smooth, the receptionist (don't remember his name, but please say thank you again from our side!) greeted us and wished us a happy anniversary! The room was on the 5th floor and then from there on the 3rd floor. The room was cozy and very neat, super clean and really comfortable! We had a balcony and the view from the room was STUNNING! After 15 minutes we received a cupcake as little welcome gift for our anniversary! We used the SPA facilities and spent some time at the swimming pool, had a coffee there and enjoyed our time, as well the day after! Francesco advised us for some options for dinner, in couple of different little towns around there! We went to Scacciaguai and Francesco was really right about the restaurant! Thank you Francesco! The day of departure we had an AMAZING buffet American Breakfast on the terrace restaurant and it was really worth it! Giulio C. Checked us out with the assistance of a trainee! Both of them have been super kind and very funny and the check out was smooth and without any inconvenience! Il Ciocco is the best place to stay in the Garfagnana area and we will definitively be back very soon! :)
Where to start... If you enjoy a 40 minute check in process with a Dragon Lady Manager, and no, not the beautiful Daenerys Targaryen Queen of Dragons from Game of Thrones, but a fire-breathing manager that made the process hell after traveling all day, then this is your place. The process was one of complete disrespect, horrible acknowledgement of a Platinum guest (PAYING FOR A ROOM, and not on POINTS), and bleeding us for every Euro - it started my Tuscany trip off very badly. Unlike the U.S., when Italians ask for the EXACT number of people in a room, it so they can charge you for every person in the room, even though it is a room with two single beds (again unlike the U.S.) where they give you 2x queens and 3 people are easily accommodated. She proceeded to charge us 30E/day for a cot, because the hotel will not accommodate my 7 year old son and the rooms here are horribly small. Again, a simple money-grab and no accommodation for Platinum guests. The she-devil Manager stated I was emailed the details, but somehow they were emailing my wife, even though my wife's email IS NOT associated with my Platinum profile... Let's go to the hotel amenities. The food is AWFUL, EXPENSIVE (for no reason), and the restaurant services is rude. The check-in associates plainly stated that the hotel REQUIRED breakfast reservations, when in-fact, the restaurant was almost empty (all week) while we dined during breakfast. It caused us to rise extra early on vacation so we could enjoy the Platinum amenities. The restaurant manager was also abrasive and rude with other guests. Unwilling to clean tables to offer guests a better dining experience with a view, and finally people just cleaned and arranged their own tables to get what they want. The lone bright spot was a sweet girl that managed the check-in desk during breakfast. Always polite and happy to greet us with a smile. The bar dining is also terrible. Again, expensive, minimal menu and mostly fried. It was nearly inedible. Plus the girls waiting the tables were among the slowest encountered anywhere in all of Italy. The outdoor pool closes at 7:30 p.m., the rules are ridiculous and because of its close proximity to the restaurant, requires it to close ridiculously early. I also would be shocked to know that the pool was kept at close to 80 degrees. As a pool owner myself, this is ridiculously cold for a mountain resort. The indoor pool was a welcome respite, given there was a private sun-bathing lounge, the pool was at 92 degrees and it was mostly unoccupied. Again, VERY strict rules, no children policies during set hours etc. Overall, the hotel is in a sad state of repair. It poorly reflects on the Marriott standards of other International Renaissance-level properties. Peeling paint, water damage, broken down amenities etc. The beautiful lobby, courtyard, and other areas of the hotel do not make up for the disrepair of the rooms (poorly draining sink and showers), sagging mattresses, etc. and other communal areas. The check-out process, normally a non-issue in the rest of the free world, was again, over-complicated and made a complete mess. We were leaving VERY early, and the desk clerk informed me there was a problem with my credit card. That cause me to call my bank, ask for assistance back in the U.S., confirm that the card was in order etc. THERE WAS NO ISSUE with my card. It was a desk clerk issue and a lack of training. It delayed our check-our by another 15-20 min. Besides a beautiful view, excellent proximity to Barga (a Tuscan gem), and having some great local restaurants in the immediate vicinity, this property exists to rip-off other European travelers, not use to the exception service and amenities enjoyed world-wide at other Renaissance properties. Spend your money at other Air B&Bs, Private villas etc. You will be best served to avoid this property.
The hotel is located on a hill in a natural reserve area offering stunning views to the countryside. The facilities are great (nice outdoor pool) the staff very attentive, friendly and helpful. We had a suite looking over the surrounding mountains, breathtaking view! There is a small shop in the resort offering tailor made shirts. The reception organised an appointment for me and I've ordered shirts. They have already arrived and have a great quality. It's a nice experience, worth to try, just ask for an appointment at the reception. If you would like to get around you will definitely need a car. The only negative experience we had was a mediocre food at the La Veranda restaurant on our arrival day. Afterwards we went to the smaller nearby restaurants and a food was amazing there. A very peaceful hideout in the mountains, worth an experience.
This place was a nice change of pace from Rome. It was cooler and beautiful. It was also very peaceful. The hotel sits on a hill overlooking the valley with small villages littered throughout. Night time is beautiful to see the lights. You need a car to get here. It is very difficult if you do not have one. This is not a walking destination. The pool is lovely, a bit small, but lovely. The food at the restaurant is good, but the service is not up to Marriott par. The hotel is beautiful. Rooms were nice and updated with comfy beds. The staff at the front desk was not as professional and up to Marriott standards. My check in process was rude and dealing with Maria, the Navigator was not pleasant. I find her abrupt and condensing. Aside from the that, staff friendly in restaurant and overall a great experience. I'd recommend staying here if you are in need of some peace and quiet and just want to chill. If you want to see sights and drive around, I'd recommend staying in Lucca.
The resort was clearly 5 star. The facilities were very good to excellent (nice indoor and outdoor pools as well as bars, saunas, etc etc) and the main restaurant has stunning views over the valley. But the main thing we would rave about was the staff who were all very charming and all very helpful. They made a big difference to our enjoyment of our visit at least a half dozen times starting with our arrival. We had booked a King room expecting our 8 year old to share our bed but I had a cold virus when we arrived so my wife and I didn't think that 3 of us should share a bed. The hotel came up with four alternatives for us to consider, one of which was perfect. And the help finished after we left- we had inadvertently left a recharging cable and a t-shirt in the room and the hotel located them and posted them on to us. In the interests of full disclosure, the hotel wasn't completely flawless. The safe in our room didn't appear to be in working order - maybe we just couldn't operate it properly but we didn't worry about it because we felt very safe there. Also, on the first day the water from a tap was very spluttery - quickly resolved after some hotel-wide plumbing repairs. Finally, sometimes it took quite a long time for the shower temperature to heat up to reasonable, but it seemed to always come good if we waited for long enough. These small glitches were more than compensated by the many wonderful staff though and we had a wonderful six nights there. We'd do it again in a flash.
The grounds are beautiful. You overlook Barga in the distance with beautiful greenery in between. 40-50 km from Lucca. You must have a car at this location unless you plan to spend the entire time at the hotel. It would be easy to do. The pool is beautiful and the dinners are very good and reasonably priced. When we checked in with Thomas we received a very warm welcome at the front desk. We had dinner our first night at the hotel eating in the terrace and the ambiance and the meal was very good. We found breakfast each day to be good but on every day of the 4 we stayed there was not enough breakfast staff to assist, serve or clear the tables. Breakfast was a Buffett but you could order ala carter if you could find anyone. The hostess greeting you for breakfast and dinner was very friendly and by the 3rd day new our name. We went into Pisa and Lucca on the first two days and Barga for dinner one night. Don't skip going to Barga. We ate at a great restaurant there and it was fun walking around the shops imbedded in the hillside. My only observation for improvement would be better way finding signage. To get to the pool you waked through the business center and then down some stairs turn left and then right and you get to the pool. Who knew! Parking-in and out-is not for the timid as it is narrow and twisty. Takes some getting used to. A generally good experience and we would return just for the relaxation.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Castelvecchio Pascoli, Renaissance Tuscany Il Ciocco Resort & Spa is 6.2 mi (9.9 km) from Santuario Mariano Eremo di Calomini and 6.9 mi (11.1 km) from Parco del Levigliese. This 4-star hotel welcomes guests with 180 rooms and conveniences like a full-service spa, an outdoor pool, and an indoor pool. In the mountains, the hotel is also within a 30-minute drive of Ponte della Maddalena.
Enjoy dining at one of 2 onsite restaurants including La Veranda, which specializes in Mediterranean cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 7:30 AM to 10:30 AM.
All of Renaissance Tuscany Il Ciocco Resort & Spa's 180 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and laptop-compatible safes. Guests can expect wired Internet, free WiFi, and flat-screen TVs with satellite channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. In-room massages are available, and rooms also include desks.
Renaissance Tuscany Il Ciocco Resort & Spa features a full-service spa, an indoor pool, and an outdoor pool. You can take advantage of free parking, along with a shuttle from the airport to the hotel (available 24 hours) for EUR 45 per person. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and securing valuables. Other amenities at this spa hotel include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 1110 reviews