Kenzi Basma Hotel4.0 out of 5.0
Recent guest reviews
The hotel is very well located, close to old Medina and well connected via tram. Just 5 min from Casa Port train station. The staff is very professional and friendly. Rooms are very comfortable and clean. The restaurant serves dinner with life music (spanish style).
I had a seminar in Casablanca for three days. So i went to Kenzi Basma accompanied with my wife. They sent a taxi at the airport but the driver don't talk english or french and his two mobile phones rang all the way to the hotel. Well, it's OK. At the reception,when i check in, i paid for my stay. Everyday, the same breakfast. If you come late (after 9am) no tissue paper, no coffee cup....you had to ask the guys there .... I was in the room at level 6. Room was clean thanks to Mrs Soaid, the sympathetic woman who cleans the rooms on level 6...THE ONLY PERSON WHO TALKED TO US VERY WELL AND WAS VERY KIND TO TELL US THE PLACES TO VISIT AND HOW TO GET THERE....THANKS A LOTS MRS SOUAD (Sorry if i have wrongly written your name). I had to check out on Saturday 14th April. So, on the eve, i had asked for the bill. At the reception, they told me tomorrow when i check out. I had asked them for the taxi. A lady at the reception without even checking on their PCs, told me to take a taxi (white one not petit taxi) for 300 dirhams. I confirmed for the taxi. On Saturday, we got a call from the reception telling us that they have already reserdev a taxi for us. So, wife asked them to cancel the taxi that we reserved yesteday. While checking out, i asked my bill and they gave it to me. Then. they told me that the taxi would cost 450 Dirhams. I was out of myself and telling them that they are not professional because on friday, the lady at the reception told to look for a taxi for 300Dirhams and now they told me 450Dirahms. We did not have the 150 dirhams as in Mauritius, we do not use this currency neither we can change it.
The room was basic, but clean. Bathroom was not the greatest design the over head shower didnt really work. The hand held one was fine, but then flooded the bathroom. The location was handy & breakfast was good - although seems to take a while to clear tables so can be hard to find a table when it's busy. Our room key stopped working every day and reception would have to re code it, but the staff were nice enough. This is certainly more of a value hotel than anything else.
the hotel is very average one. it is not very clean and matenanse is very poor. the rooms the bath and the sheets are not clean .breakfast and diner was o.k. the staff is polite and willing to help. not a place to come again.
After staying at this hotel with a large tour group, we booked a room on our own when we extended our stay. We were treated VERY different. Only two towels; no hand towels or floor mat, only two pillows, and the mini fridge was empty with no water. Room service delivered beverages that needed to be opened with a bottle opener (which we did not have) and after requesting additional towels three times, housekeeping and the front desk staff were literally yelling at each other because housekeeping was refusing to give me a towel! Poor service and very unprofessional.
The Kenzie brand of hotel in Morocco are very short on service. Their beds are hard their staff are not friendly at all and when you ask for an extra pillow at towel they basically blow you off. The reason I Put this under Gate1 is because they have a contract with them for their tours. While I love Gate1 their choice of business partner here in Morocco is very poor! Two thumbs down on Kenzi Hotels.
The Kenzi Basma Hotel is a very basic hotel in Casablanca, nothing outstanding. It is more oriented toward corporate clients it seems. Rooms and toilets were clean but not really a 4 stars standard. Some Plumbing problems were noted. The Staff was friendly. Wifi works well Dinner and breakfast were more than average, again not a 4 stars standards. But all in all it was ok for one night in Casablanca.
This hotel caters to large tour bus groups. Hence it is very busy. The rooms are ho hum and have no character. They do have wifi in the rooms and a tv and are clean. Staff was friendly, but not all that helpful. The safe in my room wouldn't work and although I requested help in fixing it, that help never arrived. Breakfast was hit or miss. One day they had a full buffet with lots of choice and the next, there was only bread and nothing with protein like eggs or yogurt. So, not consistent at all. Overall, nothing compelling me to stay here again.
It was our last night at Casablanca and this hotel is really nice and clean. Also location is great. The receptionist lady Soukaina is very kind and help us with all she could! Really love this place :))
Hotel is very commercial, right in downtown Casablanca where the pace of life is fast. Room was clean and tidy. Unfortunately drainage from the shower was too slow to keep pace with two people showering so bathroom floor was constantly awash. View out to sea was highlighted by spectacular colours over the town for sunrise. Breakfast was very lean with many items unavailable. Tipping doormen to carry bags from the lobby to vehicle at the door was expected.
- Walking distance to Place Mohammed V
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
Located in City Centre within a short walk of Place Mohammed V, Kenzi Basma Hotel is within 2 miles (3 km) of other popular sights such as Hassan II Mosque. This 115-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and free valet parking. Centrally located in Casablanca, the hotel is also a short walk from United Nations Square and Cathedrale Sacre Coeur.
This hotel serves as home to a cocktail bar, along with a buffet restaurant that specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.
All of Kenzi Basma Hotel's 115 rooms are recently renovated and have an array of amenities, including balconies, safes, and phones. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Desks are also included.
Guests of Kenzi Basma Hotel enjoy access to free WiFi in public areas, 2 meeting rooms, and a conference center. Free valet parking is available if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, express check-out, and a porter/bellhop.
Reviews from Trip Advisor
25.0% of guests recommend this hotelTotal of 309 reviews