Kenzi Basma Hotel4.0 out of 5.0
Recent guest reviews
I have been the first time in moroco for the first time and I have stayed a few days in the hotel and I did get excellent time specially from two of the girl in the reception by the name FATIMA AND KAWTAR they were really helpful by giving me a full of information what to do and where to go about Casablanca so I personally thank them for the service they gave me.
I arrived to the Kenzi Basma hotel early. I had an early flight and made arrangements to arrive early to check into my room. I traveled with a group of 26 and our check in process took about 30 minutes. I only stayed 1 night in the hotel. The hotel is located in a very busy neighborhood. The neighborhood was not very clean but the people were nice. Grocery stores are in close proximity and snack shops are everywhere. The rooms are spacious and decorated lovely. The hotel smelled of smoke in the lobby and common areas. The hotel has a lounge area on the 1st floor where you can grab a salad and a alcoholic drink (if you want). They played a a variety of music that we enjoyed listening to as we waiting for our drive to dinner. For breakfast, there is a buffet area on the 2nd floor that serves yogurt, eggs and etc. The service was a bit slow but we were a part of 26. The balcony was small and looked out onto a busy street. Overall this hotel was fine for 1 night
I have spent there 5 nigths during a working trip. The hotel location is very good and the staff especially the receptionists are extremily gentle and helpful. Free parking for hotel guests.Good Intercon breakfast.Rooms are big but those on 2 floor are not so nice if you can chose the upper floors. It is worth it for its price.
Locaded in the centre of Casablanca; quite Location; all facilities for a short stay and Business; comfortable Office Restaurant; simple rooms with old Fashion; Elevator and room phone were out of order
If I could give zero stars I would. Arrived late last evening upon which our driver asked the bellman to get a cart for our bags. The two bellman sat at the entrance and offered no assistance - as we unloaded they sat. Upon entrance into the hotel (with three people behind the receptor desk) I was not greeted. I waited for a full minute while Lagraid (employee on duty) texted on her phone and continued her personal conversation with another employee. When I indicated I wanted to check in 4 rooms she finished her conversation and text and then started to check us in. It took more than 10 minutes to check in 4 rooms - no directions other than to fill out a form. The other 2 employees at the front desk ignored us - There was no explanation of amenities, a map of the area or any general welcome whatsoever. I travel extensively for work and have worked in the hotel industry and this is the worst service I have ever received. If I had behaved this way toward a guest during my tenure in the hotel industry I would have been fired. If it made sense I would have moved our entire party. NONE of our keys worked and we all had to come down to get rekeyed After heading out for the day we came back and none of our keys worked again. All of our rooms smelled like smoke - also all common areas had ashtrays and people were smoking in all areas. Definitely not a business traveler hotel. Was told there was hi speed WiFi as this is a business oriented hotel. WiFi was nonexistent in common spaces. Spotty at best in the rooms. Asked the front desk to confirm our transfer for the following day - Lagraid (again) looked at the number and snootily stated that “it’s international - no”. Again business hotel - this is horrible customer service. Room service menu in the room but was told there was no room service. No air conditioning in common spaces. In the elevator it was stated bar was open until midnight. Went down to the bar at 11:30 and had to ask if the bar was open as no one was attending the bar. When we asked for drinks he handed us menus and then turned out the bar lights - we had to use our phone flashlights to see the menu. Drinks took 10 minutes to make. Brought the wrong bottle of wine even though we repeated multiple times we wanted white. Do not stay here - the staff is rude, the rooms all smell like smokes and it’s definitely not a four star property. Shame on your staff - they need to take a course in customer service.
Truly a nice hotel . In the middle of downtown close to medina and friendly staff They upgraded my room and no price added ..i will come back definetely... The breakfast was incredible and the staff are ready to help you..gracias amigos!!!!
Good for one night. Bathrooms were clean but towels did it arrive until later on during the day. Breakfast was ok in that it was more international than traditional Moroccan. Bed was uncomfortable and woke up with sorest arm. However, the bar had a variety of good drinks.
This hotel is in a great location, its close to plenty of restaurants and cafes, they're in walking distance. The room is spacious and the hotel staff is very friendly. We were warned about people possibly picking your pockets and keeping your cell phones secured while out. We had no issues with that. Overall everything was great!
Center of the city and lots of store and attraction(local market,medina and mosque)in walk in distance for short time stay. Great for the reasonable price. Clean and modern room and very comfortable bed. Recommend for short time stay triper and easy to access to walk in the city. Taxi from Casa airport was 300DM.
We stayed in the hotel for one night on a half-board basis. Our room was spacious with a large bathroom Breakfast was good but I think they should add vegetable salad, cheese and put fresh bread Dinner was good but the salads served were "tired" - there's plenty of room for improvement Free wifi The hotel is located on a commercial street and in the morning you can hear the muezzin's prayer because the mosque is not far away
Reviews from Trip Advisor
25% of guests recommend this hotelTotal of 244 reviews