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Kenzi Basma Hotel

4.0 out of 5.0

Recent guest reviews

This hotel is in a great location, its close to plenty of restaurants and cafes, they're in walking distance. The room is spacious and the hotel staff is very friendly. We were warned about people possibly picking your pockets and keeping your cell phones secured while out. We had no issues with that. Overall everything was great!

Center of the city and lots of store and attraction(local market,medina and mosque)in walk in distance for short time stay. Great for the reasonable price. Clean and modern room and very comfortable bed. Recommend for short time stay triper and easy to access to walk in the city. Taxi from Casa airport was 300DM.

We stayed in the hotel for one night on a half-board basis. Our room was spacious with a large bathroom Breakfast was good but I think they should add vegetable salad, cheese and put fresh bread Dinner was good but the salads served were "tired" - there's plenty of room for improvement Free wifi The hotel is located on a commercial street and in the morning you can hear the muezzin's prayer because the mosque is not far away

The hotel is a short walk to the Twin Centre. It is clean and the rooms are decent. Breakfast and dinner are OK but nothing special. Internet is intermittent at best and non existent at worst. In other words, totally useless if you need to do some work. Overall, an OK hotel with friendly staff.

We stayed here for one night as it was booked by our tour company as part of our small tour of Morocco ( just the 2 of us and a guide). Our room was large and spacious and the bathroom was huge and well-appointed. We slept really well as the bed was very comfortable and the room was very spacious. We ate dinner and breakfast in the hotel restaurant and both meals were good, The hotel itself feels a bit generic and obviously caters to large tour groups so it felt a bit lacking in atmosphere however we found it to be more than adequate.

Very unfriendly staff...from the door men who never say hello or smile even when we had checked out of the hotel waiting for a taxi after spending 3 nights one of the managers who would look your way and walk on by without a word or a male staff at the restaurant who winks at you when you say good morning to him upon arrival for breakfast. Other than Fatima who works at the front desk and the ladies who clean the rooms, the customer service was so so. I had expected more from a hotel of this standard. The staff need serious training on customer service and male staff should be taught that 'winking' at (female) guests is rude. This was our first time in Morocco on holiday with a bunch of friends (all ladies group) and I am happy we went on to Marrakech afterwards because we would have left with a bad impression. The rooms and food were ok.

Good location, close to old town. Stayed here for just one night. While I have nothing to complain about, there was nothing that really blew my mind. There was a problem with the flush in my room which took a while to fix. This is like any 3 star business hotel you've been to. I'd say look for better options in Casablanca.

This was the last hotel in our tour. It was very nice. It had a wonderful huge bathroom. We had just stayed at the Kenzi in Marrakech, so my expectations were well met with this hotel. The staff was a little stuffy. The breakfast selection wasn't good and the dining area was small. Besides that, the rooms were beautiful, but the Wi-Fi is very slow. It's located close to the local shopping area/medina. Not much to see within walking distance.

Pros of this place: amazing location (walking distance from main sights, from central market); really quiet rooms - nothing can disturb your sleep at night :) Plus, all taxi drivers know where the place is, which is convenient when you arrive in Casablanca for the first time. Cons: when I say that nothing can disturb your sleep, I mean NOTHING. Like the Internet, for example - the connection is almost non-existent. When your device finally connects, the speed drops to level not enough to browse normally. One more problem encountered during our stay - I was travelling with my father and specifically requested a twin room for us. This request was disregarded by hotel staff and when I pointed it out, the staff was oblivious and refused to change the room. They put a rollaway bed into our room instead (which wouldn't fit but they pushed it in anyways). Overall: if you need to lay over in Casablanca, Kenzi Basma is OK; but if you're in the city for longer stay - I would not recommend it.

This is the worst Internet we have experienced on our 2 week trip in Morocco. When we checked in there were no towels in the room - we had to go and search for the staff who had just cleaned the room. The safe box was inoperable. The room is a good size with only French and Arabic TV channels. The hotel is quiet and well located in relation to the Medina but it is more like a huge market. It is now Ramadan so many places are closed. There are many jewellery stores in one part of the market. The weather is pleasant and not too hot. We came by train from Rabat this morning. Note that if you want to go to Casablanca Voyageurs you have to take the train to Casablanca Port and change over there. We found that by getting off at Casablanca Port we were very close to the Hassan II Mosque - an absolute must on your trip.

Room options

Premium Single Room

Full 1 | Twin 2 | Sleeps 1

Junior Suite

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

25% of guests recommend this hotel

Total of 216 reviews