Venezuela Marriott Hotel Playa Grande4.0 out of 5.0
Recent guest reviews
Hi, I stay at this hotel for one night because it is at 10 minutes away from the airport. It is a very nice place with great facilities. Only two not very good points which I would like to highlight: There is wi-fi only in certain areas, I felt dissapointed because the wi-fi was not available in my room so, if you need wi-fi then yuo need to tell them and pay for it, It is not nice if we are staying at a 5 stars hotel! The second point is that it took very long for getting the food ready for us during our dinner tme at the restorant. Regards...
The hotel is conveniently located some 15 min drive from Simon Bolivar airport, so it is a good option if you need to catch an early flight and want to avoid any inconvenience in the unpredictable Caracas-La Guaira road. There are only two options in the 5-star hotel segment in the airport area. This is the option to go with if you like to feel the Caribbean and have a nice ocean view; however, the other 5-star hotel in the area could be more convenient if you want to be really close to the airport. Our room was big, comfortable and clean, however, it had a strong and unpleasant smell due to humidity. Our bed was very comfortable and noise insulation was good. The bathroom was clean and toiletries were good, despite the empty Kleenex box. A/C, TV and Wi-Fi worked with no issues. Although our room was fine, it lacked of basic items like a mini bar and it looked as it was ready for some upgrades, considering the hotel category. The pool area was very nice, however, it was too noisy due to some people playing high volume music. The loud music played by individuals (probably not guests but local people that just paid a fee to use the hotel pool during the weekend) combined with the hotel ambient music, created an atmosphere that was everything but peaceful and relaxing. There is a great ocean view from the pool area and restaurants, however, there is no direct access to the beach. Hotel value could be poor or great, depending on the exchange rate you are allowed to use. If you are paying in foreign currencies, the 212 $/night rate may look like too much for the service you get. However, if you manage to pay in local currency, the equivalent in foreign currencies will be the lowest rate you would ever pay for a 5-star hotel. Breakfast was varied and tasty, however, not as varied as in other hotels of the same category in Caracas. Hotel staff was very friendly, especially the trainee guys in the front desk and the young lady in the ground level outdoor snack bar. PROS: Friendly staff, quiet rooms, comfortable beds CONS: Smelly rooms, Noisy pool area In summary, Marriott Playa Grande is a nice option in the airport area offering an overall good service and good sleeping quality. They just need to improve in maintenance and upgrade their facilities to really deserve the five stars.
Great people giving their best to please all guests. Nice local food and fruit beverages. Very helpfull front desk and spacious rooms. Nice sunset comlimentary beverage, near private beach, you can see the sea from any room.
considering all of Venezuela's economic and political problems (and lack of basic goods). . > the Marriott Playa Grande is an "oasis" in the middle of a "war zone." The Marriott Playa Grande is the ONLY hotel and public facility I know of in Venezuela with ample toilet paper rolls, boxes of Kleenex, shampoo, toiletries, etc which barely and/or do not exist elsewhere in Venezuela. Everything was very clean and well taken care of. The food was amazing, fresh and reasonably priced for a 5 star hotel. The pool was spotless and lots of fun with a great view of the ocean (nice DJ and pool side snacks and beer too). The hamburgers were out of this world! ALL the staff were incredible very customer service focused and smiling, always wanting to be helpful. This level of customer service exists nowhere else in Venezuela that I know of. The reason the staff were so good is because all of their Managers were amazing Supervisors. Thank you Geralnd, Ernesto, and everyone else! We had an amazing 3 nights forgetting that we were in Venezuela. .instead enjoying your 5 star resort. Recomendamos ampliamente este hotel, las instalaciones estan muy limpias y el personal es muy muy amable, hacen un buen trabajo y trabajan muy duro para hacer amena la estadia de sus huespedes. Gracias
I spent 5 days in this hotel and was above my expectations, first of all it shouldn't be only a Marriott its guest rooms and public spaces are better than many JW Marriott I've visited around the world. We all had a good vacation time and considering the situation of the country you feel like in a safe bubble where you can have all the food and drinks that you like. The personnel was kind and the service was great.
Great services from Mirsha, Marian, Daniela an Yessica Good food and many options for children. It is save place to forgot the stress of the city and feel conftable inside. The pool area is the best. congratulations
We called this hotel with my Venezuelan friends and the hotel said one night is 147,000 bolivars without breakfast. The unofficial exchange rate for cash for today, if you exchange dollars into bolivars with some person on the street, is 3,000 bolivars for one dollar. We came to the hotel and they declared that they have a totally different rate for foreigners. The rate is about 189$ a night (and you cannot pay in bolivars). Basic calculation gives us the price of at least 567,000 bolivars a night for a foreigner!!! The difference between the rate for Venezuelan citizens and foreigners is thus more than 400,000 bolivars!!! There is no such policy in any of the other hotels here in Venezuela that I have seen! Now the management of the hotels says, that this STRIKING difference in the rates is due to the venezuelan governmental policy (from the ministry of tourism), but it IS simply straight LIES! Because: 1. In no other hotels in Venezuela there is a difference at all in rates for foreigners and venezuelan people, including 5 star hotels. For example, in 5-star Eurobuilding hotel (located not far from Marriott) there is no such policy! No matter you are venezuelan or foreigner, you can pay the same rate in bolivars. Then, why would the venezuelan government have this kind of policy only for the Marriott hotel?! Eurobuilding never mentioned to me There is NO SUCH governmental policy! 2. I tried to book Marriott for the name of my venezuelan friend. BUT, according to the hotel since I'm a foreigner I can do so ONLY if my friend will stay with me 24 hours a day. Now think about that, according to them, it is the government who makes them have those 2 different rates. (although it is to true due to the above reasons). Then, following their logic I assume the government agents will go to the hotel and check whether I stay 24 hours a day with my Venezuelan friend?! It's ridiculous nonsense! They discriminate foreigners against Venezuelan people in a totally striking and ridiculous way!!! Why no one does nothing about it???
It is always to be back at home, that is my feeling as soon as i approach the Marriott Playa Grande Property. Countless emotions are experienced and this experiences begin since the very first moment you get to the hotel. A warm welcome from the bell boys followed by Mr. David Bolivar, Gustavo and all the front desk staff available at the moment, willing to provide you with the right information and accommodation. Visiting the bar you will find Mr. Santana (Batman, who by the way Robin left unattended). At the dining hall you will find yourself as part of this beautiful family been serviced by Hostesses as Maria Alejandra, Luzvelita, Marianne among others and waiters and waitresses like Thairis, Domingo, Geiberson. I might not remember all the names but Marriott Worldwide and Marriott Playa Grande should be proud of having this excellent personnel that despite all the problems this country is going through make you feel like at Home. Congratulations.
We had a lucky timing at the Marriot, not to many people. The moment you arrive at the hotel, the service embrace high standards from doorman to counter. Check in was fast and amicable.The room was modern & clean with TV, mini refrigerator, coffee and water, confortable bed with puffy feather pillows & cover. The bathroom complete with towels, shampoo, conditioner, soap, toothpaste & blowdryer with a large scale window with ocean view. The hotel has a bar at ground level where they welcome you with an unforgettable passion fruit mojito cocktail to dream with the sunset. The bartender was kind and savy with his mixes, we ended up buying more drinks besides the welcome one, plus a live DJ with 70 & 80' music, love it with decent volume you could talk. A lovely pool area with music on background and a restaurant next to it, for those who likes to bath in a pool. Later we decided not to go out of the hotel for dinner and stay to have one of the promotional burger "la llanera" same ground level, just to have a bite before resting, we shared one to feel light. Well we were surprised we could have had two, it was delicious, tasty meat & fresh veggies. We were impressed with the service within minutes, a young boy named Hector, took care of us professionally, great attitude and best he knew how to sale the food .. Congrats to the trainers of the staff of the Marriot Playa Grande. It is surreal to have an upscale hotel during the caos that Venezuela is going through.
My wife and I, had stayed at this hotel sometimes for a weekend getaway, and our experience had been very good to excellent. This time, we stayed there to spend the Carnival Holidays in Venezuela, and as an overall experience it was just good, my comments are as follow: Pros a. The staff in gerenal were very kind and they were doing their best in order to let us feel comfortable during our stay. b. They had some activities such as theater presentations and movies for the kids, which were really nice to have in there, so that we didn't need to go out at all. c. Room and common hotel areas were nice and clean. Cons a. Since we may consider this a high season due to the holidays, there were a lot of people at the pool, so that they didn't have enough sun beds. b. I do understand the difficulties we are facing in Venezuela to get some products specifically in the F&B area, however, if there is a possibility to have all the items in the rooms and bathrooms (Vanity kit, shampoo, aconditioner, etc); I do believe that we may also have the possibility to get some variety of drinks and food; we had a reduced menu during the dinner and a lack of liquors such as vodka for example. As an overall experience, we had a good time, including the massages, the attention we received from Joel at the Spa, as well as from Mirsha during the Sparkling Sunset time at the lobby bar. For weekend getaways, we will for sure keep considering this option, however, for another holiday weekend, we'll consider another options for next time.
Venezuela Marriott Hotel Playa Grande places you 18 mi (29 km) from Caracas Cathedral and 18.3 mi (29.5 km) from National Library of Venezuela. This 4-star hotel has 207 guestrooms and offers an outdoor pool, a 24-hour health club, and a conference center. National Pantheon is also 18.4 mi (29.6 km) from this Catia La Mar hotel.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is available for a fee.
Venezuela Marriott Hotel Playa Grande's 207 rooms are air-conditioned and provide refrigerators, coffee makers, and free bottled water. Guests can expect to find WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Laptop-compatible safes, ironing boards, and desks are other standard amenities.
Guests staying at Venezuela Marriott Hotel Playa Grande enjoy an outdoor pool, a 24-hour health club, and WiFi in public areas. If you drive, self parking is USD 1 per day, or you can take advantage of the airport shuttle for USD 15 per vehicle roundtrip. Staff members are on hand to provide dry cleaning/laundry services, concierge services, and luggage storage. Additional amenities include a conference center, a business center, and a free kid's club.
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 721 reviews