JW Marriott Hotel Caracas4.5 out of 5.0
Recent guest reviews
visited this hotel on a business trip. staff were excellent, nothing was too much trouble. Needed extra photocopies done without hesitation, my colleague needed his iphone charging again done without any hesitation and brought back to him in the meeting. would highly recommend this hotel when visiting venezuela
The location of the hotel is quite good. Stuff very helpful. Compared to the current situation they did the best service as possible. Own taxis with driver. Friendly stuff. The rooms are polite. Only the walls between rooms not good. You can here your neighbors which is boring even in the night. Breakfast with a lot of various food. I will recommend Thias hotel also for future
I spent 10 days at the JWM in Caracas, from 5/9 -5/19. The grounds where well kept generally speaking. The only issues I came across was with the room service cleaning as it was inconsistent. Some days they left water bottles, sometimes I had to call them in for them. Another day I had to call for additional towels for the floor and body soap. The safe was broken and they were able to repair it in less than 30 minutes. In regards to the 17th floor restaurant, the view is very nice. The service provided by Oriana & Juan (main chefs) was excellent. Michel & Antonio were always very candid and willing. The team at the reception had some issues during my checkin though that was solved after a long conversation. In general I can say the service was good but far from great.
I going into my 3rd week here at JW, and as tough as it is right now in Caracas, Mornings at the restaurant are special, as you walk in, amazingly, there are smiles everywhere, to me it simply defines the incomprehensible. In my line of work pressure is a constant, literally "no room for failure" and with the current humanitarian / sociopolitical crisis added to the completely lack of safety in this country, it all easily amounts to anxiety. This is why I feel so inclined to recognize the greatness of the work that the restaurant's staff is doing. Just when you choose where to seat and while still trying to prioritize your itinerary for the long day ahead, boom !! there it is, your favorite morning drink, right there on your table. Yes, they do remember your choices. So, a big shoutout to Maikel, Berlin and the omelet making crew. Always going that extra mile. It is a habit of mine to always seek small talks with the locals everywhere I go, and boy!!, this technics has paid off big this time around, the staff here does not mind at all briefing you throughly on what to do, how, where and when, they seem as concerned as you about your safety. This is quite priceless considering the current situation. Check in was cordial, simple and quick, I got to my room in no time. House keeping is great, the room is always made and smelling fresh upon my return to the hotel in the evenings. The bar, however, needs some improvements, it is mostly unattended, there is never an updated menu for alcoholic beverages, while the menu for everything else seems to be updated regularly. Bar attention is also important for some of us, mainly at times when it is not safe to wonder around the block. In general, the staff here do a heck of a job seemingly oriented at keeping that JW Marriott prestige against all odds. Quite admirable..!!
I am staying @ JW Marriot here in Caracass and to tell you the truth the service is OUTSTANDING! The rooms are neat and tidy It as a good gym with fully functional equipment AND an instructor It also has a Pool The Restaurant is superb and the assistance given by Vanessa, Omaira, Elvis and Heriberto amongst others makes you feel like home
Located Downtown, this place has all for a perfect stay. Rooms are large, beautiful furniture. Shower is great. Breakfast is more than perfect, with all you Need to start a new day, The most positive point are all staff members, which throughout the Hotel are very friendly and helpful. This despite of the daily Problems in Caracas..
I Enjoy this Amazing hotel, it is the best hotel in this country, the attencion is excellent, the food is excellent, I love all the rooms, I aways visit this hotel, and it wil never change, the best thing is the attencion of the employees
I have stayed at the JW Marriott El Rosal various times and my experience is always outstanding. The front desk Crew is one of the best I have ever seen in all my year of business traveling. The front desk personel of Viviana Mora, Diana Sanchez, Barbara Lopez, Valentina Mijares and Jostin Parodi are outstanding. Is because of them that I switch from El Hotel Cayena to JW Marriott. Thank you so Much and Keep Up the Good Work !!!
Considering the very challenging situation that Venezuela is going through for so many years now, I was amazed at the quality of everything (services, food, room, entertainment) at this hotel. Everybody is extremely friendly and welcoming. My dinner at the hotel restaurant this evening was memorable thanks to Oma and Johnny and the music by this fantastic couple Miguel Angel and Jenny D.... Really first class!
I stay in this hotel several times a year. Safe, and the rooms and facilities are fine. What sets this hotel apart for me is the staff....service is excellent from the moment you pull up in front of the hotel. The menu in the restaurant works but is not flashy. It's a tough environment.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 776 reviews