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Gran Melia Caracas

4.5 out of 5.0

Recent guest reviews

The hotel is located in the city center which I liked. The lobby is large and looks elegant. The rooms are a little dated but large. If you want wifi in the room you have to pay, but it's cheap, although it's not really good. The lobby wifi is pretty good and free. The hotel restaurant is pretty good, but it's prices are similar to higher end hotels. I received breakfast with my stay, which is a set item, juice, coffee, fruit and your selection of a breakfast entree, like an Arepa or American style breakfast. I prefer the location here, but I prefer the Eurobuilding because it's higher end. This is a good option if you want to be in the city for a good price. Also the staff here is very nice and they have plenty of security.

hotel is safest hotel in Caracas and is hotel with best service,with good breakfast,rooms are spacey with good beds,seating area with small table,you can see that Melia was best hotel in Caracas,glamorous but with age lost a bit its shine but it is still nice hotel worth to spent some nights there

AN EXPERIENCE OF A LIFETIME. Would I recommend this place? - You bet it! I can hardly recall anything at least remotely similar and fun. That sometimes they don't have bread or dilute orange juice with water till it's barely recognizable can be explained by the whole environment, but some of the aspects are truly gems seldom to be found: 1. You'll never feel alone in this wonderful place: the company of cocroaches is guaranteed to frequent you whenever you feel lonely. 2.The disgregard of what you ask for from the majority of staff, especially at the reception desk (95% of cases) is formidable. They literally don't give a... erm... anything about what you call to ask them for. If what you need cannot be done at once without you leaving the desk - it won't be done. Even if a camarera has unplugged the fridge in your room, causing a deluge of a truly Biblical scale, you'll have to call for days for someone to come and clean up the mess. 3. The only place I've seen where the hotel staff after visiting your room in your absence can forget to close the door. On the contrary, can leave it wiiiiiiide open. 4. Jeez, you may not have orange juice or bread - that's OK, but why is food so often already sour when served? To have spoilt fruit at breakfast is a trademark. 5. The gym is literally falling apart - you have to pick up the nuts and bolts from the excercise machines when you use them. 6. The leftovers from the staff's meals are left on the staIrcases are left there to mold, seemingly, for weeks and months. 7. The pool also sometimes asks for some repairing, usually showing it by the underwater lamps swimming up to draw some air and expose the orange "DANGER OF ELECTRIC SHOCK" sign. 8. Whenever the ceiling in the corridor starts to drip, the staff just puts there more plants, riiight under the leak, so you get the complete rainforest experience. As for the rest it's your regular well-earned two starts, nothing more, nothing less. Staying there is unforgettable. Unregrettable either. By the end of my third day, I was furious. By end of the first week (of the two I enjoyed being there) - I was laughing my everyting off - it's like a regular comedy movie - something of a real-life "Guest House Paradiso". A total MUST of Venezuela.

I went to this hotel on july. I reserved a suite "red label". It has a big and luxury lobby. I waited at the lobby until the hour to check in. During that time a woman came to me and asked me in a gentle way some money for help her to buy medicines. I was in shock because a five stars hotel with so many vigilants and they didnt see the lady asking for money. I didnt complaint to anyone because i felt bad for the woman. My room was very nice and complete, very nice bed and very clean. The main restaurant has few choices in the menu so i ate a club house and an onion soup. The next day and because i had the red label program, i could use the red label room on floor 16th to eat breakfast. It only has one waitress and he was only taking orders to a high goverment's person so, it was to difficult to me to get a good service from him. OF COURSE!!! the only thing that i had his attention was, to get the tip for "his services". I complained to him because i deserved the same attention like the another person. Anyway!!! Instalations are good, rooms are good, fast check in and out, food was ok. Just two bad things to said to my readers.

I went on a corporate trip to Caracas; Venezuela. Company made the reservation. I arrived to the hotel 45 minutes short for the check in time. Yes; 45 minutes short. I explained the clerk at the front desk I was coming from a long overseas trip and would like to be let into the room. To my surprise, the clerk and the person in charge (I assume is the manager) ask me to pay an extra day or otherwise I would have to wait 45 minutes to be able to access the room. I had to wait. To my surprise when enter the room, there were no towels, the room was off dated, appliances old, and the bathroom was leaking water all around. At the evening I decided to go to the restaurant. Asked for meat; there was no meat. Asked for fish, there was no fish. So, I had to wait patiently for the waiter to go and who knows, fight with the cook to be able to find a reasonable dish to offer. This hotel and please forbid me, is a garbage hotel. There is no other way to describe it. Management is uneducated. They do not look into your eyes and they have no idea what courtesy is about or means. Management seems to be rude to their own employees and that's why I guess the service and the maintenance of this facilities is so badly poor. Avoid this hotel and go someplace else. That's my best advise.

I love Meliá Caracas! Sabana Grande is such a charming and convenient neighborhood. I really like that Meliá Caracas is connected to El Recreo Shopping Mall - with many international bands -. You don't even need to go outside if you don't want to. The movie theater in El Recreo is great - 4D -. The Gran Meliá Caracas is a great luxurious hotel located in the Center-East region of the city. The location is wonderful and the service is very good. The taxis are okay. The front facade of the hotel needs some maintenance though. The Gran Meliá Caracas is as charming as Sabana Grande. Now I understand why many pop stars stay here.

The hotel itself is obviously very nice. However, a lot of things irritated me throughout my stay. Firstly was the fact I was locked out my day 3 days in a row because I had expensive items in there and the cleaning ladies apparently got scared. Worsening was this fact that I went up and down to reception SIX TIMES to rectify this situation and every time I was made to wait another 10 minutes while they served other clients. This was irritating. Secondly was the false promise of WiFi throughout the hotel. The only workable internet connection was in the lobby, and that would also cut out for 30 to 45 minutes at a time. The internet in the room was too slow to even load a web page. Thirdly were the additional charges for the gym. When a hotel advertises gym and leisure facilities, as a guest I don't expect to pay extra for them. Finally, I tried to take a friend who I have known for years upstairs (not a sexual pursuit) and was told this was not allowed for security reasons. I have never known such a rule to be implemented in a hotel. Breakfast is OK, staff in the restaurant are very attentive. Room is very comfortable. Caracas is a very dangerous place right now, be careful and plan ahead before making any visit.

Considering the country situation, the experience was better than expected, the food was good and the personnel attention was excellent, I will return without any doubt in my coming trips. Please keep the good work

Great hotel, next to a decent shopping center and close to cultural attractions. We frequently travel to Caracas on the weekends to see the symphony or visit a museum, and the Gran Melia never disappoints.

Best comfort/price relationship, great breakfast, very important aspect is that the hotel is placed in a mall, so you can have a walk and dine out w/o really leaving the hotel - this is really important since Caracas is the most dangerous capital city in the entire world; regarding my review, any opinion about hotels in Caracas always must be put in perspective with the current situation of Venezuela, not really a turistic place right now, not just for safety but also for food provisioning and so on.

Ave Casanova Calle El Recreo Caracas Capital District

Hotel highlights

  • Free wired Internet in public areas
  • Onsite dining
  • Outdoor pool and indoor pool
  • Health club

Gran Melia Caracas places you next to Centro Comercial El Recreo and within a mile (2 km) of La Chiquinquira Church. This 428-room, 4.5-star hotel welcomes guests with conveniences like an outdoor pool, an indoor pool, and a health club. It's also close to Caracas Stock Exchange and University Stadium.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception. Local cuisine breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 428 air-conditioned rooms provide minibars, safes, and phones. Guests can expect to find WiFi and satellite TV. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Desks are also available.


Property features

Gran Melia Caracas features an indoor pool, an outdoor pool, and a children's pool. If you drive, self parking is USD 10 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a health club, a spa tub, and a sauna.

Reviews from Trip Advisor

Trip Advisor aggregated rating

64.0% of guests recommend this hotel

Total of 1118 reviews