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Meliá Caracas

4.5 star property
Luxury hotel with a sauna connected to a shopping center in Caracas

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Photo gallery for Meliá Caracas

Lunch served
Indoor pool, outdoor pool
Point of interest
Lunch served
Property entrance

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • Parking available
  • Pool
  • Spa
  • Gym

Explore the area

Map
Ave Casanova Calle El Recreo, Caracas, Capital District, 1050
  • Centro Comercial Ciudad Tamanaco
    ‪3 min drive‬
  • Sambil Caracas Commercial Center
    ‪4 min drive‬
  • Altamira Square
    ‪5 min drive‬
  • Caracas (CCS-Simon Bolivar Intl. of Maiquetia)
    ‪26 min drive‬

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Room options

View all photos for The Level Deluxe Room

1 bedroom, premium bedding, minibar, in-room safe

The Level Deluxe Room

  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

1 bedroom, premium bedding, minibar, in-room safe

Apartment, 2 Bedrooms

  • 915 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Queen Bed

View all photos for The Level Grand Suite

The Level Grand Suite | 1 bedroom, premium bedding, minibar, in-room safe

The Level Grand Suite

  • 915 sq ft
  • Sleeps 2
  • 1 King Bed and 4 Twin Beds

View all photos for Apartment, 3 Bedrooms

1 bedroom, premium bedding, minibar, in-room safe

Apartment, 3 Bedrooms

  • 1141 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, premium bedding, minibar, in-room safe

Presidential Suite

  • 3983 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

Classic Room | 1 bedroom, premium bedding, minibar, in-room safe

Classic Room

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Supreme Room

Supreme Room | 1 bedroom, premium bedding, minibar, in-room safe

Supreme Room

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for The Level, Junior Suite

1 bedroom, premium bedding, minibar, in-room safe

The Level, Junior Suite

  • 721 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Apartment, 1 Bedroom

  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

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Exterior

JW Marriott Hotel Caracas

Caracas
  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
8.6 out of 10, Excellent, 48 reviews
$131 nightly
The price is $151
Aug 5 - Aug 6
Total includes taxes and fees
JW Marriott Hotel Caracas

About the neighborhood

Caracas

Meliá Caracas places you next to Centro Comercial El Recreo and within a 15-minute walk of Central University of Venezuela. This 4.5-star hotel has 428 guestrooms and offers an outdoor pool, an indoor pool, and a gym. Centrally located in Caracas, the hotel is connected to a shopping center, and a short walk from University Stadium and La Chiquinquira Church.

What's nearby

  • Centro Comercial Ciudad Tamanaco - 3 min drive - 2.7 miles
  • Sambil Caracas Commercial Center - 4 min drive - 2.9 miles
  • Caracas Square - 5 min drive - 3.3 miles
  • Altamira Square - 5 min drive - 2.5 miles
  • Plaza los Palos Grandes - 7 min drive - 3.1 miles

Getting around

  • Sabana Grande Station - 3 min walk
  • Caracas Station - 13 min drive
  • Caracas (CCS-Simon Bolivar Intl. of Maiquetia) - 40 min drive

Restaurants

  • ‪Arturo's - ‬3 min walk
  • ‪Puerkos - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪PizzaCola Pizzería Heladería Cafeteria - ‬1 min walk
  • ‪Bonsai Sushi - ‬1 min walk

About this property

Meliá Caracas

Luxury hotel with a sauna connected to a shopping center in Caracas
Meliá Caracas features an indoor pool, an outdoor pool, and a children's pool. If you drive, self parking is USD 10 per day, or you can take advantage of the airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
32-inch plasma TVs come with cable channels, and guests can stay connected with WiFi. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Minibars, safes, and phones are also standard.
An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, Spanish

Similar properties

Exterior

JW Marriott Hotel Caracas

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
8.6 out of 10, Excellent, 48 reviews
$131 nightly
The price is $151
Aug 5 - Aug 6
Total includes taxes and fees
JW Marriott Hotel Caracas

Property amenities

Internet

  • Available in all rooms: WiFi (USD 2 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (USD 10 per day; includes in/out privileges)

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 10:30 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • LAlbufera
  • Mediterraneo
  • Prosciutto
  • Sumire

Things to do

  • Children's pool
  • Health club
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Babysitting
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • Elevator

More

  • 18 floors
  • Banquet hall
  • Built in 1987
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately USD 20 per person
  • Fee for in-room wireless internet: USD 2 per day (rates may vary)
  • Fee for in-room wired internet: USD 1 per night (rates may vary)
  • Self parking fee: USD 10 per day (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses eco-friendly cleaning products.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from January to December.
  • Pool access available from 9 AM to 6 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracas Gran Melia
Gran Melia Caracas
Gran Melia Hotel Caracas
Gran Melia Caracas Hotel
Gran Melia Caracas
Meliá Caracas Hotel
Meliá Caracas Caracas
Meliá Caracas Hotel Caracas

Frequently asked questions

Are free cancellation options available at Meliá Caracas?

Meliá Caracas provides free cancellation on certain room rates. For more details, look at the cancellation policy on our site.

What's there to do close to Meliá Caracas?

This hotel is located in Caracas, just steps from Centro Comercial El Recreo. You'll also find University Stadium and Caracas Botanical Garden less than a mile away.

Is parking available on site at Meliá Caracas?

Yes, parking is offered for USD 10 per day with in/out privileges.

Is there a spa available at Meliá Caracas?

Spa services at the hotel include massages.

Does Meliá Caracas have a casino on the premises?

No, Meliá Caracas doesn't have a casino.

Will I find an indoor pool at Meliá Caracas?

Yes, this hotel has an indoor pool as well as an outdoor pool and a hot tub. Guests have access between 9 AM and 6 PM and the seasonal pool is normally open from January until December.

What amenities will couples enjoy at Meliá Caracas?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Meliá Caracas have a hot tub?

Yes, this hotel has a spa tub.

Does Meliá Caracas feature a restaurant that includes a breakfast menu?

Yes, Meliá Caracas serves breakfast (local cuisine) for a surcharge each morning at Mediterraneo.

Will Meliá Caracas allow pets to stay free of charge?

No, pets aren't allowed at Meliá Caracas though service animals are welcome.

Are there connecting rooms at Meliá Caracas?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Meliá Caracas?

The closest major airport to Meliá Caracas is Caracas (CCS-Simon Bolivar Intl. of Maiquetia), which is 18.5 mi away (40 minutes by car).

Are there rooms with balconies at Meliá Caracas?

No, there aren't any guestrooms with balconies at Meliá Caracas.

Meliá Caracas Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 10 out of 56 reviews
Rating 8 - Good. 24 out of 56 reviews
Rating 6 - Okay. 10 out of 56 reviews
Rating 4 - Poor. 6 out of 56 reviews
Rating 2 - Terrible. 6 out of 56 reviews

7.6/10

Cleanliness

6.8/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Sarah, Austria

Liked: Cleanliness, property conditions & facilities, room comfort
Middle of the city, walking distance to shopping mile, not far from Sambil, wonderful jacuzzi bathtube in rooms
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
I got poisoned by their food. They wanted me to pay myself for a doctor after been intoxicated with Hotel’s food. The hotel offers rotten food. You should not promote this hotel.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great atmosphere with a very helpful and friendly staff. The fixed issues very quick and were very polite. The hotel’s cleanliness was marvelous and the room service was outstanding. Very happy to have stayed there.
Stayed 5 nights in Feb 2018

2/10 Terrible

Luis, Atlanta - USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was unbelievable out dated. The room smelled like a closet that hasn't been open in 10 years. The most disturbing part was the military presence treating the guess really bad. Not a pleasant experience at all. I will never stay at this hotel again.

8/10 Good

Karling, San Francisco , CA US

Liked: Cleanliness, staff & service, room comfort

Beautiful hotel.

Nice and comfortable room. Friendly, professional and helpful front desk staff.

8/10 Good

Ivan, Oklahoma

Liked: Cleanliness, property conditions & facilities, room comfort

Old 5 start hotel.

The hotels has a great feeling as you walk in. This is an old 5 star hotel so the rooms are outdated. Front desk not the friendliest but I would give them 4 stars. I ordered room service (24 hrs) and I found out that since I didn't leave any card number when I checked in (I wasn't asked for one) I had to go to the lobby and pay there first. They are attached to a mall so location is very convenient.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They was warm and very welcome to me at they hotel

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Mike Griffiths

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a lovely clean hotel, and the best bearkfast i have ever had in a hotel the location was not so good, but with the hotels taxies i was eay to get around

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities

5 Star Hotel in Deterioration

There is clearly no investment going into this hotel so it is slowly deteriorating--spots on the carpets, broken handles, etc. The neighborhood surrounding the hotel is bad so you can't walk around. The pool is very nice, though, so for a weekend it's a pleasant place to be. Hotel staff is well intentioned if not all that competent. Food at the hotel is pretty good though pricey.

6/10 Okay

Verified traveler

Liked: Room comfort

Used to be a "Gran" Hotel

Although I had not been to Venezuela over the last 7 years, I have traveled there dozens of times since the early ’80’s This hotel is located in the Sabana Grande sector of Caracas, which is reputed to be not one of the safest. However, the security detail at the hotel is visibly very good. I understand that some foreign dignitaries stay there for its reputed security. It is located adjacent to the El Recreo Shopping Center, which opens at 10:00 am and has a food court on the upper level with many fast food options. Upon arrival in my room, there were no towels in the bathroom. I had the impression that the room had not been completely made up before assigning it to me. This impression was further justified by the unclean state of the glass surface on the room’s desk. There is an older style, smallish security vault in the room, which had been left locked. After making two phone calls and waiting over 1.5 hours to have it opened, the new magnetic key provided to use for the safe did not work after the first use. Likewise, the magnetic entry key for the room door became demagnetized twice during my stay. The room has older, matted carpets, and its doors show evidence of multiple coats of varnish to what once were stylish, quality wood doors on its closets. The prices of food at the hotel are extremely high and its quality is OK at best. However, what was most surprising and unimpressive about this hotel to me, is that some of the staff have an “indifferent” attitude towards customer satisfaction that is reminiscent of old Soviet Era style of commitment to service. There seems to be a pervasive callousness that is uncharacteristic of the warm and friendly nature of the Venezuelan people that I know. In speaking with locals and in conversations with several taxi drivers over the course of my three-day stay at the Melia, the reasons for this general state of things became evident. The law now prohibits the firing of any employees, which virtually guarantees that there will be little incentive for employees to go out of their way to provide excellent service. People are struggling make ends meet, as inflation is sky high (one of the highest rates of any country in the world). It is clear that the environment will preclude foreign investment, which most probably explains the reason for the apparent state of dilapidation of this and perhaps many other hotels in the area.

6/10 Okay

Joaner

Liked: Room comfort

Good Hotel but Expensive

Ok, clean and confortable, expensive for what it is. The only reason I took it was because it is close to everything.

4/10 Poor

Thomas H., Brazil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty, very bad location, avoid it

The room was stinking, very dodgy place, avoid

6/10 Okay

Verified traveler

2/10 Terrible

German, Mexico City

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Please try to avoid this hotel !!

Close to horrible. The hotel is old and seems to have very poor maintenance. Actually it looked like in some decades they did their last maintenance investment. Dirty carpets, room not clean at all, etc. On the other hand the service is very porr as well. Many employees at the front desk doing nothing. Approaching the front desk with a small inquiry could mean at least half an hour betwenn waiting time and talking to these people.... First evening when taking a shower I noted there were no towells available so I had to take the little ones (hand washer). I complained and it took almost a full day to receive 2 towells. The second day the towels at the hand washer were "gone".... Summarizing I will try to avoid this hotel in the future as it is not cheap at att and for me it's cost-benefit relation is extremely poor.

8/10 Good

A. Robert Lauer

Liked: Cleanliness, room comfort

Ridiculous meal prices

The hotel is luxurious and the facilities comfortable. It was also half a block from the new El Recreo shopping center (which has numerous, excellent, and inexpensive restaurants, multiple shops, several movie theaters, and a money exchange center) and two blocks away from the Sabana Grande metro station. The bathroom had a jacuzzi, which was a big plus. The only thing that would have made the room perfect would have been a coffeemaker, which is something other less luxurious hotels have. Also, the staff was overworked or limited. My room was consistently cleaned around 4:30 PM every day. I also waited a good hour before the bellboy brought my luggage. No bellboy was available when I left the hotel. All were friendly, though.

8/10 Good

Caracas

Liked: Staff & service

Caracas

the Hotel is very good but far from the down town, the rooms are clean and has very good pool

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kurt, Geneva/Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

too shiny

apart from location in town: good

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort

Needs major improvement

Almost 30 min in line to check in, key did not work in spite of several trips back to reception, no hot water available, room needs to be freshened up, way too much money for what's provided.

8/10 Good

Sean, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GREAT HOTEL; WISH IT COULD BE MOVED TO A BETTER AREA

Loved the breakfast buffet. Hotel staff are friendly and helpful. The large swiming pool and fully equipped fitness center and sauna are nice also. It's not a safe area for walking at night however. If you need to get out of your room and walk around, go to the Centro Recreo Shopping Mall next door.

8/10 Good

Guillermo, Caracas

Liked: Cleanliness, property conditions & facilities, room comfort
Todo bien, buenas instalaciones estamos contentos de venir
Stayed 1 night in Oct 2018

6/10 Okay

Gerardo

Liked: Cleanliness, room comfort
Disliked: Staff & service
servicio de restaurant excesivamente cara a lo que ofrece como comida
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar bien cuidado en el centro de la capital, buena experiencia
Stayed 1 night in Sep 2018

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo el tema del desayuno , no es tipo buffet

Muy buen excelente servicio Solo el desayuno está muy limitado
Stayed 3 nights in Sep 2018