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Gran Melia Caracas

4.5 out of 5.0

Recent guest reviews

The hotel itself is obviously very nice. However, a lot of things irritated me throughout my stay. Firstly was the fact I was locked out my day 3 days in a row because I had expensive items in there and the cleaning ladies apparently got scared. Worsening was this fact that I went up and down to reception SIX TIMES to rectify this situation and every time I was made to wait another 10 minutes while they served other clients. This was irritating. Secondly was the false promise of WiFi throughout the hotel. The only workable internet connection was in the lobby, and that would also cut out for 30 to 45 minutes at a time. The internet in the room was too slow to even load a web page. Thirdly were the additional charges for the gym. When a hotel advertises gym and leisure facilities, as a guest I don't expect to pay extra for them. Finally, I tried to take a friend who I have known for years upstairs (not a sexual pursuit) and was told this was not allowed for security reasons. I have never known such a rule to be implemented in a hotel. Breakfast is OK, staff in the restaurant are very attentive. Room is very comfortable. Caracas is a very dangerous place right now, be careful and plan ahead before making any visit.

Considering the country situation, the experience was better than expected, the food was good and the personnel attention was excellent, I will return without any doubt in my coming trips. Please keep the good work

Great hotel, next to a decent shopping center and close to cultural attractions. We frequently travel to Caracas on the weekends to see the symphony or visit a museum, and the Gran Melia never disappoints.

Best comfort/price relationship, great breakfast, very important aspect is that the hotel is placed in a mall, so you can have a walk and dine out w/o really leaving the hotel - this is really important since Caracas is the most dangerous capital city in the entire world; regarding my review, any opinion about hotels in Caracas always must be put in perspective with the current situation of Venezuela, not really a turistic place right now, not just for safety but also for food provisioning and so on.

The hotel is enormous, great convention centre. Very close to one of the best commercial centres in Caracas called El recreo. This commercial centre has everything you might need. The shops are nice and restaurants are quiet good,

If you are looking for a classical atmosphere then this is the right place to book. The rooms are big and the accommodations are great. The service is smooth and diligent. The breakfast is very good and they even offer local food like arepas etc.The Hotel is placed next to the Mal Recreo and 200 meters from the subway, the cost of the subway is 3 bolívares 0,30 US! Venezuelans will advised you to avoid the subway because of a general impression of thieves looking for victims there but if you don't carry things of value to the sight you will be able to use the subway without any problems.

I stayed for a couple of nights with my family, it is a beautiful Colonial style hotel in the middle of Caracas, it has though seen better years. The food is fantastic, the breakfast abundant and with plenty to choose from. The pool is nice and clean and the service is good. The wifi could be much better it doesn't reach to the rooms. I was very disappointed to hear that the beautiful gym was not open to guest without additional payment which in a hotel of this category and price is unacceptable.

Overall ok. AC old and broke down. Ester was raining in my room. Towels were not placed in RR. Wifi not available in breakfast area. Fantastic Spa and beds are confertable. The bfast buffet is very good.

Had to pay for WI/FI in the room (which by the way VERY SLOW). Alsu use of the GYM was not included in the room-price. Outdated rooms. Bad experience with lobby-bar staff. Although had left my CC-info @ reception when I checked-in, they told me I had EXCEEDED my limit by couple of BSF which quite embarrassing (in presence of guests I had invited for a drink) how they communicated that when I wanted to sign the bill.

Very safe next to a big mall, lots of coffee shops and metro. Although I look like a gringo, I walked during the day around alone and took the metro without problems. They want you to pay for gym. You can buy everything in Caracas, but not for subsidized prizes. I was very surprised about the offer of food and other goods in shops.

Ave Casanova Calle El Recreo Caracas Capital District

Hotel highlights

  • Onsite dining
  • Outdoor pool
  • Fitness center
  • WiFi in rooms and public areas (fees apply)

Located in Libertador, Gran Melia Caracas is adjacent to Centro Comercial El Recreo and within a mile (2 km) of La Chiquinquira Church. This 428-room, 4.5-star hotel welcomes guests with conveniences like an outdoor pool, a fitness center, and a spa tub. It's also close to Caracas Stock Exchange and University Stadium.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is available for a fee.


Rooms

All 428 air-conditioned rooms provide minibars, safes, and phones. Guests can expect to find WiFi and satellite TV. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Desks are also available.


Property features

At Gran Melia Caracas, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. If you drive, self parking is USD 20 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include a sauna, WiFi in public areas, and conference space.

Room options

Red Level, Grand Suite

King 1 | Full 2 | Sleeps 2

Deluxe Room

King 1 | Full 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

64% of guests recommend this hotel

Total of 1015 reviews