This is the first time I've ever reviewed a property online, but felt I needed to comment. There were several issues, but the real problem was the way the host/owner (Kurt) treated us when we brought them to his attention . When we arrived the 1st night there were 10 burned out or missing light bulbs, including no working lights in the master toilet area. (My husband found 2 bulbs and had to climb up on a step-stool, in the dark, to replace them.) There were dirty rugs in the master bedroom, and on the floor in master closet (which I cleaned myself). The baseboards in both bathrooms were filthy, and the garbage disposal wasn’t working. Kurt lives in Germany, but we called his property manager (Manfred) to let him know of the issues, and sent Kurt an email. They both said the cleaners had just been there that afternoon and had said the lights were working when they left. It’s like neither of them believed what we were telling them. Kurt also said we were the only ones who had ever complained about cleanliness as others always gave him good reviews. I told him I had taken pictures of the issues, and Manfred said he was going to use them to get an adjustment from the cleaning company. Instead of thanking us for cleaning and replacing bulbs in the middle of the night, he was basically accusing us of lying. Even with the above issues, I want to say that most of the home, and pool/patio area were updated and beautiful. Overall, it was a good property. However, a couple of days later a cockroach ran across my foot in the master closet. Manfred said since it was cold at night they will try to come inside. We weren't happy about his explanation, but didn't say anything to Kurt until we saw the 2nd HUGE cockroach run across the living room floor two days later. We then told Kurt we were uncomfortable having to worry about cockroaches crawling around, and that if we saw another one we would like to leave and be refunded for our unused days. He said he wouldn’t refund any of our money because there was no time to get another renter. We told him that he should be more worried about resolving the cockroach problem, and offering to refund/reimburse us for the issues, rather then trying to find another renter. He basically accused us of lying about the above issues, and then said we were just trying to scam him out of money. He also asked us to never rent from him again, which I can safely say, we will never do.
