We got notice the day before no cancellation the hot tub was broken. I suggested a remedy but that was dismissed. We booked based on the location, hot tub and number of rooms. On arrival, the hot tub was large but looked like it was from the 90’s. The control panel was falling apart. The other parts inside were discolored.The place was cleaned ok, but needed a deep clean. There were spiderwebs in corners, dead bugs in the windowsills and a lot of dust on the log walls. Pull up one of their own photos and you can see the white coloring on the top part of the logs. The only solution to this is a large cleaning team with ladders and tools to scrub down every log. The weekly cleaning person isn’t enough.The beds were all super pillow soft and squishy. They were made beautifully. I sleep better on firm. Some of the paneling in the bedrooms was very dated. A sign on the fireplace to not use it, but a box of fire logs sat there on the ground. We had very few rolls of toilet paper, the body wash mounted on the wall of one shower was out or broken.