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Hotel Metropole

3.0 out of 5.0

Recent guest reviews

I don't get all the negative comments. Hotel location is right in the city centre, the rooms are big and clean, beds are comfortable. What more? Ok, there is no reception on weekends or in the night, but you can always go to the Kreuz. Bathrooms are a little outdated, but big and clean. Would recommend

A little soulless but a good location (there again anywhere in bern old town is a good location as it's a very small area). Free tea and coffee in the 1st floor lounge is a nice touch but the 'one soap for everything' in the bathroom felt a little cheap. And a couple of extra pillows would have been welcomed although we didn't specifically ask for those and as Staff were helpful it's likely they would have produced some.

The hotel is in the middle of Bern, excellent location. The room seems very outdated. You need to run water quite long until you get hot water to come out. The water in the shower does not go down the drain quickly, so you are practically standing in the water to your ankles while showering. But the location is great and the price is reasonable.

There is no getting around that this is a basic hotel with little fancy about it. That said, it is perfectly acceptable in a utilitarian way. The rooms are clean, the bed comfortable, the bath adequate though the shower was a bit small. The staff is friendly and helpful. The breakfast is in the hotel across the street and decent enough (fairly typical European fare). The location near the train station and the old town is nice and there are a number of excellent restaurants in easy walking distance. My bag was lost (by American Airlines :( and I found emergency clothes (though expensive) near by. If I were here for work again, I would stay here happily enough. If I brought my wife with me, maybe I would look for a bit nicer place.

I stayed here for five days while attending a conference, and liked it a lot. The breakfast (across the street at the sister hotel) was quite good, with eggs, bacon, fruit, fresh bread, and everything else you would expect. The hotel is only about two blocks from the train station, and only a 10 minute walk to the University. It is in the center of the old town, near all the sites. The TV has CNN, BBC, CNBC, and many other channels. Internet is free and fast. The staff were very friendly and helpful.

Very nice hotel, beautiful room, friendly staffs and good breakfast. Its location had been my first priority before my arrival and I didn't expect much about the other things. Then I found out every thing is really good in the hotel. In a word perfect 👍🏻

Booking for the City Hotel Metropol but automatically transferred to an opposite hotel Kreuz with no explanation. Though room is clean and renovation is new. No earlier check-in arrangement even we arrived early at 9 am in the morning, and we must wait until 2pm for check-in. For lugguage storage, no marking of bag pieces and numbers which may cause loss or mistaken. No fridge or minibar in room, no slippers and tooth brush provided as well. Location is good but the view should be better for Metropol which is at the corner of the street. Convenience is an absolute advantage and is still value for money. Washing machine facility is available. Breakfast included. Free Bern travel card would be given for free travel around Bern during the stay. That's great!

This hotel is located just a short walk from the railroad station in the direction of the old town. The reception was very helpful. When we checked in we were given a ticket for free rides with the busses and trams in the city, that was appreciated very much. Our room was spacy enough but we lacked drawers. The room was clean but a new coat of paint on the window shelf was necessary. We had two comfortable chairs in the room and the bed was comfortable as well. Toilet and shower was quite o.k. and spotlessly clean, but not spacy. WiFi worked well, the procedure to get connection was a bit "off standard" but the reception gave us friendly assistance when we (or the system) failed on our first try. Breakfast was quite good for us, however we were informed breakfast would not be available in 2017 so no reason to go in details here. The hotel's main advantage was the location close to all the sights in the old town. Checking with prices on other hotels, it was also value for money. Places for lunch and evening dining was close by or within a nice walk furter into the old town.

Very good location (few meters from Bern central station), clean and welcoming hotel, very kind staff. Only about the breakfast, I see margin for improvement: no cakes, no coffee machine for an espresso. Surely I'll come back during my next business trips.

The hotel is centrally located, it's staff is very helpful, nice, but If I go to Bern once again, I will not choose this hotel. Overpriced for what it is: old and kind of decrepit, even if it is not so, the bathroom is sinking into ugliness, and not well kept. No outlets, I had to plug both iPad and iPhone on the bathroom! Breakfast was proper but not a thing to write home about. I think they could improve lots of things or not charge what they are asking for. I would say it is a two star hotel, instead of what they say.

Zeughausgasse 26 Bern BE

Hotel Metropole places you within a 5-minute walk of popular attractions such as Bundeshaus and Bern Art Museum. This 59-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, free newspapers in the lobby, and laundry facilities. It's in central Bern and also a short walk from Clock Tower and Berner Munster.


All 59 rooms provide safes and desks. Guests can enjoy free WiFi and flat-screen TVs.

Property features

A local mainstay since 1900, Hotel Metropole offers free WiFi in public areas, free newspapers, and laundry facilities. Offsite parking is available for a fee. The front desk has multilingual staff that can help with luggage storage and securing valuables.

Room options

Single Room (Easy)

Twin 1 | Sleeps 1

Triple Room (Easy)

Twin 3 | Sleeps 4

Business Single Room

Twin 1 | Sleeps 1

Family Room (Easy)

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

47% of guests recommend this hotel

Total of 242 reviews