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Hotel Metropole

3.0 out of 5.0

Recent guest reviews

Rooms are basic but clean, large bright room (family room) but beds not the best and bathroom very dated and small. i would expect more for the money. but there is a nice lounge area with free tea + coffee and staff are very friendly and helpful.

The hotel seems to be linked to another close by as reception was closed when we arrived. A sign directed us to another location. The room was pretty basic with a TV but no fridge or tea/coffee making facilities. Small beds, only one pillow each, low-quality towels, basic plastic soap dispenser only. Breakfast was not included, but coffee and pastries were offered in the sister hotel for 10 Euros. The major positive was the central location.

Needs urgent renovation. Only positives are the position and the bed...no aircon with 30degrees C , zero charm and expensive for what you get! Would not recommend to any other traveler unless they are satisfied to have a decent bed in the very heart of historic Bern

Small room, no breakfast served but there is a super market across the street. Nice to have a relax area on the 1st floor where they offer coffee and hot water for tea. The staff at the reception were friendly.

fast and friendly check-in upon arrival, generous sized clean rooms with safe, tv and free wifi, our 4 year old (free of charge) loved the sofa bed all to herself, bathroom a little dated, free tea and coffee available in the lounge, no breakfast offered but location allows lots of choices outside in the old town. hotel does not provide parking but underground parking lot just a few minutes walk away. location was fabulous and is recommendable for sightseeing, restaurant visits, shops and proximity to public transport (free 2 day passes for public transports were given by the hotel - very helpful).

There was a problem with our booking having booked through hotels.com. We were asked to stay in a hotel directly opposite (unsurprisingly more expensive!) and to pay up front and were assured we would be refunded. Hotels.com tried three times to contact hotel Metropole for the agreed refund but the hotel reneged on its promise each and every time. Breach of agreement. Avoid.

Hotel located at the heart of city, lot of shops, restaurants just next to hotel, you can access anywhere easily. Rooms are clean and comfort, guests can enjoy the free coffee bar to have a relaxing break after shopping.

Only stayed here two nights so it was fine. It meets your needs but that's about it. Which is fine for shorter term. Our room was fairly spacious for three people. They have free coffee and tea. Great location though. Very easy to explore old town.

Convenient location, very clean and affordable considering the location just a hundred yards or so from the bahnhof and a short walk from old town as well. Parking is a huge issue in Bern though, so take garage pricing into consideration if you book this hotel.

I stayed at the Metropole from May 15th to the 18th. The key card was made of soft plastic and there was a crack above the hole where it attached to the key ring. Because of the crack, the card was constantly falling off the ring, so it was only a matter of time before it got lost. When I reported it lost to the desk clerk, she told me that I would have to pay 50 Swiss Francs for a new one. When I explained that the card was lost because of the crack, she still insisted that I still had to pay and confirmed this with the manager. Because I had no other option I paid. This was totally unfair and I can't help but wonder if they deliberately give out defective key cards to guests to make extra money.

Zeughausgasse 28 Bern BE

Hotel highlights

  • Walking distance to Bundeshaus and Bern Art Museum
  • Free WiFi in rooms and public areas
  • Laundry facilities

Located in Old City of Bern, Hotel Metropole is within a 5-minute walk of popular attractions such as Bundeshaus and Bern Art Museum. This 59-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, coffee/tea in a common area, and free newspapers in the lobby. It's in central Bern and also a short walk from Clock Tower and Berner Munster.


Rooms

Hotel Metropole's 59 rooms are heated and provide safes, phones, and desks. Guests can enjoy free WiFi and flat-screen TVs.


Property features

At Hotel Metropole, guests have access to free WiFi in public areas, coffee in a common area, and free newspapers. The front desk has multilingual staff that can help with luggage storage and securing valuables. This hotel also has laundry facilities.

Room options

Single Room (Easy)

Twin 1 | Sleeps 1

Triple Room (Easy)

Twin 3 | Sleeps 4

Business Single Room

Twin 1 | Sleeps 1

Family Room (Easy)

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

47% of guests recommend this hotel

Total of 266 reviews