Pullman Cannes Mandelieu Royal Casino Hotel4.0 out of 5.0
Recent guest reviews
It was an excellent 1st time experience staying at your hotel. The staff were wonderful and helpful. The ambiance was great, the food were excellent. Great sea view from my room (note that not all rooms are sea facing). Could not find any fault.
We visited the Pullman Hotel once again last Sunday. The service was excellent, as was their usual Sunday buffet brunch. No complaints whatsoever. The views are the best on the Riviera... We will be going back...
management seems a little bit more aware of their customers. although it is still dirty on the terrasse near the pool (ash trays, ...) room service is of high standard and bedding is good. New people at the reception, although young, are also very helpful not to speak about the valet parking people
Great location, hotel always very clean, rooms are lovely with huge beds and good quality bedding, ideal. Staff always very polite, receptionist very welcoming. I prefer the classic rooms overlooking the golf course , mountain backdrop and the river so we always ask for one of these rooms so I am not able to comment on the rooms over looking the sea but the classic room we have is excellent. I enjoy all this hotel offers , some great local restaurants , the local bus into Cannes is excellent, Lovely walks . Throughly enjoyed my few days at this hotel .
Fine hotel. Discovered this hotel at the end of our visit to Nice/Cannes. We wish we had visited this hotel first instead of the last. Easy to get to with car but the train station is nearby too. The rental of the beach chairs... well that’s Cannes for you. Room was light and lovely with a Mountain View. Bed could have been beter, the mattress sagged a bit. Would definitely stay here again
My second time staying at this hotel. Was assigned a room with a sea view again, which is absolutely lovely. Room is spacious and comfortable, breakfast spread is sumptuous as usual, service was generally efficient. Would gladly stay here again for next business trip, even though it is not located within the city centre.
During our trip to Cannes duty free we stayed here , view was great , room was nice and spacious, hotel staff very friendly and the meals at the hotel restaurant was superb. A hotel i would recommend any day!
The hotel is in an amazing location. The bell desk, house keeping and reception staff are wonderful. However the restaurant, casino and bar staff are simply incompetent. Lazy, arrogant, rude and simply should not be involved in hospitality. I heard the word "no" at this hotel more times in 4 days than I have in the last 4 years. 15-20 minutes to serve 2 beers (in a bottle) multiple times. Food is average at best and when questioned, staff made excuses and couldn't seem to move quicker than a sloth on Sundays. Our group of 10+ people could have spent thousands of euro's more here on meals and drinks. Unfortunately due to shocking and arrogant service, we took our business elsewhere. We gave them a chance to redeem themselves each day and they never failed to disappoint and frustrate us. Stay here for the view, but definitely do not frequent the restaurant or bar. Absolutely disgusting and I have never in 20 years of international travel experiences anything as poor.
I booked at hotel from aug 4 to 8 And they canceled my reservation Bad accor customer services Until now they never response to resolve my cancellation complaint The services very bad I am gold member as accor loyalty And not getting the decent satisfaction
We came back in full season as Platinum members and it made no difference. The service was much worse, getting a dinner reservation or a beach chair near impossible and 1 out of 5 times they will forget your order. If you have the nerve to try to order it yourself they tell you to go back and that someone will serve you. I tried to get a coffee one morning, to not disturb my husband who was still sleeping and they told me to call room service. Our last time here was not in the height of summer, the location is still fantastic, the hotel needs a few cosmetic fixes, the outdated paint in the hallways is dark and depressing, but overall still a lovely place. Many restaurants and amenites within walking distance of the hotel. Reserve well in advance for any of their special dinners. The fireworks one is quite special and worth doing at 75 euros/person. There were some people wo really stood out and gave great service while others did not seem to care at all. Beautiful location, rooms are very nice and updated, overall a pretty clean hotel but we will not be in hurry to come back here again after this experience, a shame, because we really liked it the last time.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 1281 reviews