The house itself was cute and clean. Although it smelled like cigarettes. However Vacasa rentals was unbelievably horrible to work with.
the toilet was not working upon arrival. They sent maintenance the next morning, only after I waited on hold for 1.5 hours, messaged in vrbo, texted the number they texted me on, and never got through so I messaged them on Instagram and they finally had someone call. We were told we would have to move homes due to the septic needing to be replaced. When we arrived back to pack our things the maintenance crew that the Vacasa employee told me I could trust… left the door open and key on the stoop. With all of our belongings inside. (This home is next to a trailer park and we don’t know anyone, so we felt very unsafe knowing the door was left open, we told them this and no one acknowledged it)
It took vacasa from 8am to 5pm to find a solution, which ended with me scrambling to find somewhere to stay and pay out of pocket.
When trying to resolve an issue I had to communicate with 6 different employees and explain the situation every single time, with very little help.
I could go on and on about how horrible they treated us, but I will just say… NEVER book a stay with vacasa rentals as the property manager. Not worth loosing a day of our trip, canceling meetings, coming home to unlocked doors and an unsanitary toilet situation. The company has very bad management and customer service skills.