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Surya-Pan Hotel Refúgio

3.5 star property

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Photo gallery for Surya-Pan Hotel Refúgio

Exterior
Standard Suite (Quadruplo) | Minibar, desk, laptop workspace, blackout drapes
Minibar, desk, laptop workspace, blackout drapes
Premium Room | View from room
Bungalow | Minibar, desk, laptop workspace, blackout drapes

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Business services

Explore the area

View in a map
Av. Alto da Boa Vista, 1055, Campos do Jordão, SP, 12460000
  • Place, Boa Vista Palace
    ‪8 min walk‬
  • Place, Felicia Leirner Museum
    ‪2 min drive‬
  • Place, Claudio Santoro Auditorium
    ‪3 min drive‬

Room options

View all photos for Double Suite Superior with Forest View

Minibar, desk, laptop workspace, blackout drapes

Double Suite Superior with Forest View

  • 430 sq ft
  • Sleeps 3

View all photos for Room Standard

Minibar, desk, laptop workspace, blackout drapes

Room Standard

  • 344 sq ft
  • Sleeps 3

View all photos for Room Standard

Minibar, desk, laptop workspace, blackout drapes

Room Standard

  • 344 sq ft
  • Sleeps 4

View all photos for Room Superior

Minibar, desk, laptop workspace, blackout drapes

Room Superior

  • 484 sq ft
  • Sleeps 4

View all photos for Bungalow with Bathtub

Minibar, desk, laptop workspace, blackout drapes

Bungalow with Bathtub

  • 484 sq ft
  • Sleeps 4

View all photos for Suíte Bem Estar Premium

Suíte Bem Estar Premium | Minibar, desk, laptop workspace, blackout drapes

Suíte Bem Estar Premium

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Bungalow

Bungalow | Minibar, desk, laptop workspace, blackout drapes

Bungalow

10.0 out of 10
Exceptional
(1 review)
  • 689 sq ft
  • 8 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Suite Performance (Standard)

Minibar, desk, laptop workspace, blackout drapes

Suite Performance (Standard)

8.0 out of 10
Very good
(2 reviews)
  • 431 sq ft
  • 2 bedrooms
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Suite (Triplo)

Standard Suite (Triplo) | Minibar, desk, laptop workspace, blackout drapes

Standard Suite (Triplo)

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Suite (Quadruplo)

Minibar, desk, laptop workspace, blackout drapes

Standard Suite (Quadruplo)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Suite

Minibar, desk, laptop workspace, blackout drapes

Superior Suite

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Suíte Bem Estar

Suíte Bem Estar | Minibar, desk, laptop workspace, blackout drapes

Suíte Bem Estar

10.0 out of 10
Exceptional
(1 review)
  • 753 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite Equilibrio

Suite Equilibrio | Minibar, desk, laptop workspace, blackout drapes

Suite Equilibrio

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite Equilibrio Premium

Suite Equilibrio Premium | Minibar, desk, laptop workspace, blackout drapes

Suite Equilibrio Premium

  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Suite Classic with Garden View

Minibar, desk, laptop workspace, blackout drapes

Suite Classic with Garden View

  • Garden view
  • 430 sq ft
  • Sleeps 3

View all photos for Premium Room

Premium Room | Minibar, desk, laptop workspace, blackout drapes

Premium Room

  • Garden view
  • 344 sq ft
  • 4 bedrooms
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Triple Suite with internal view

Minibar, desk, laptop workspace, blackout drapes

Triple Suite with internal view

  • 322 sq ft
  • Sleeps 3

View all photos for Quadruple Suite Premium with Mountain Range View

Minibar, desk, laptop workspace, blackout drapes

Quadruple Suite Premium with Mountain Range View

  • Mountain view
  • 516 sq ft
  • Sleeps 4

View all photos for Quadruple Suite with Garden View

Minibar, desk, laptop workspace, blackout drapes

Quadruple Suite with Garden View

  • Garden view
  • 516 sq ft
  • Sleeps 4

View all photos for Room Standard

Minibar, desk, laptop workspace, blackout drapes

Room Standard

  • 344 sq ft
  • Sleeps 2

About the neighborhood

Campos do Jordão

Located in Alto da Boa Vista within a short walk of Boa Vista Palace, Surya-Pan Hotel Refúgio is within a mile (2 km) of CARDE Art Design Museum. This 25-room, 3.5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Boa Vista Palace - 8 min walk - 0.5 miles
  • CARDE Art Design Museum - 19 min walk - 1.0 mile
  • Felicia Leirner Museum - 2 min drive - 1.2 miles
  • Claudio Santoro Auditorium - 3 min drive - 1.4 miles
  • Capivari Park - 7 min drive - 4.5 miles

Getting around

  • Emílio Ribas (Abernéssia) Station - 11 min drive
  • Sao Jose dos Campos (SJK-Sao Jose dos Campos-Professor Urbano Ernesto Stumpf) - 92 min drive

Restaurants

  • ‪Cervejaria Baden Baden - ‬4 min drive
  • ‪Geléia dos Monges - ‬6 min drive
  • ‪Rota 77 - ‬5 min drive
  • ‪La Locomotive - ‬5 min walk
  • ‪About Coffee - ‬6 min drive

About this property

Surya-Pan Hotel Refúgio

Guests staying at Surya-Pan Hotel Refúgio enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include conference space, a terrace, and a banquet hall.
Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Fireplaces, microwaves, and minibars are other standard amenities.
Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Microwave
  • Minibar

More

  • Desk
  • Fireplace
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for BRL 100 per pet, per night
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Surya Pan
Surya Pan
Surya Pan Wellness
Surya Pan Wellness Campos do Jordao
Surya Pan Wellness Hotel
Surya Pan Wellness Hotel Campos do Jordao
Surya Pan Hotel e Eventos Campos do Jordao
Surya-Pan Hotel Refúgio Campos do Jordao
Surya Pan e Eventos Campos do Jordao
Surya Pan e Eventos
Surya-Pan Refúgio Campos do Jordao
Surya-Pan Refúgio
Surya Pan Hotel Refúgio
Surya-Pan Hotel Refúgio Hotel
Surya-Pan Hotel Refúgio Campos do Jordão
Surya-Pan Hotel Refúgio Hotel Campos do Jordão

Frequently asked questions

Is a free cancellation option available at Surya-Pan Hotel Refúgio?

Surya-Pan Hotel Refúgio offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What's there to do within easy reach of Surya-Pan Hotel Refúgio?

This hotel is situated in Alto da Boa Vista within a short 7-minute walk of Boa Vista Palace and also 19 minutes on foot from CARDE Art Design Museum. You'll also find Baden Baden Brewery and Campos do Jordão City Gate within a short drive.

Is there parking available at Surya-Pan Hotel Refúgio?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Surya-Pan Hotel Refúgio?

There is a full-service spa available for guests to enjoy and services include massages.

Does Surya-Pan Hotel Refúgio have a casino?

No, Surya-Pan Hotel Refúgio doesn't have a casino.

Will I find an indoor pool at Surya-Pan Hotel Refúgio?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Surya-Pan Hotel Refúgio?

There are many amenities for couples at this hotel, including a fireplace as well as an outdoor pool and a full-service spa.

Does Surya-Pan Hotel Refúgio have a hot tub?

No, this hotel doesn't have a spa tub.

Does Surya-Pan Hotel Refúgio have a restaurant that serves breakfast?

No, Surya-Pan Hotel Refúgio doesn't have a restaurant that serves breakfast.

Will Surya-Pan Hotel Refúgio allow pets to stay for free?

Although they can't stay for free, pets are welcome at Surya-Pan Hotel Refúgio for a fee of BRL 100 per pet, per night. The property also provides food and water bowls.

Does Surya-Pan Hotel Refúgio have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Surya-Pan Hotel Refúgio?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden and mountain views.

Does Surya-Pan Hotel Refúgio offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Surya-Pan Hotel Refúgio.

Surya-Pan Hotel Refúgio Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 58 out of 144 reviews
Rating 8 - Good. 49 out of 144 reviews
Rating 6 - Okay. 19 out of 144 reviews
Rating 4 - Poor. 8 out of 144 reviews
Rating 2 - Terrible. 10 out of 144 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Roberta

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Overall, our experience was great. Staff were really polite and friendly, the outdoor space is fantastic with lots of activities. Our dog loved being able to explore and make friends, and we really enjoyed the hiking around the property. The room was huge, but needs renovation. It rained a lot one of the mornings we were there, and water was pouring through the roof. Some of the flooring was broken and the overall room could use some improvements. This, however, didn't impact our experience, and I would definitely come back.
Stayed 2 nights in May 2025

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to rest
Stayed 1 night in Mar 2023

10/10 Excellent

Beni

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent choice to get away from the city. Best choise with pets !
Stayed 2 nights in Mar 2022

2/10 Terrible

Bruno Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

TERRIBLE

No hot shower. Cold coffee at breakfast 2nd day there was no coffee at all and attended yelled at me cause She couldn’t do more coffee Simple accommodations, very basic. Supposed to be a 25 dolars /day hotel
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Quarto extremamente gelado. Aquecedor que não funciona. Berço horroroso. Café da manhã com poucas opções A área externa do hotel é absolutamente divina, mas infelizmente a acomodação não acompanha a qualidade.
Stayed 3 nights in Jul 2021

4/10 Poor

NATALIA

O refúgio é gigante e meio longe do centro comercial, aí tem um espaço de um restaurante mas que abre apenas no café da manhã. Para almoço e jantar resta ter que sair do local para se alimentar e isso não faz muito sentido para quem procura um refúgio. Aí tem espaço para cachorro ir na piscina, o cachorro se molha, tem que secar pra sair, volta e se molha de novo e novamente tem que secar ao final do dia.
Stayed 2 nights in Nov 2025

6/10 Okay

Jose

Liked: Cleanliness
Piscina poderia ser aquecida. Tv do quarto muito pequena para a distancia e não é smart tv para streaming. Falta ducha higienica no banheiro e a tampa da privada fica balançando quando senta. Poderia ter mais opções de alimentação na pousada em termos de variedade e opção de jantar. Os sucos do café da manha eram meio aguados.
Stayed 3 nights in Oct 2025

8/10 Good

João Carlos

Liked: Cleanliness, staff & service

Hotel interessante em local muito bonito.

Não levei animais. Acredito que o quarto que fiquei precisa ser reparado no tocante ao banheiro: vaso solto, rejunte dos azulejos precisa melhorar, ou seja dar uma geral no banheiro. Apesar de vários cachorros você não ouve latidos. O café da manhâ é bom, faltando opções veganas.
Stayed 1 night in Sep 2025

10/10 Excellent

Rafael

Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Otimo, mas pode melhorar ainda

Otimo estadia como sempre.atendimento top! Cafe da manha melhorou bastante que nao tinha pratos quentes antes como ovos mexidos. Falta agora pao de queijo que sao itens basicas. Taxa pet por dia e por pet continua nao fazendo sentindo por nao ter nenhum beneficio em troca que na teoria ja deveria está dentro da diaria. Quem fica hospedado com varios pet e periodo longo, a conta fica bem pesada.
Stayed 1 night in Sep 2025

8/10 Good

HENRIQUE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Renata

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Daniela

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Não voltaria e não indicaria.

Satisfação com limpeza e acomodação. Café da manhã insatisfatório devido a: 1) talheres sujos, engordurados. 2) atraso de 40 minutos. 3) sucos artificiais . 4) Torta com gosto de azedo. 5) molho da salsicha horrível. 6) Armazenamento dos alimentos no chão da cozinha. 7) a responsável pela cozinha oferece um pessimo atendimento é educação.
Stayed 2 nights in Jul 2025

8/10 Good

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito BOa

Muito boa, hotel com ótima estrutura de lazer, principalmente para pets
Stayed 2 nights in Jul 2025

2/10 Terrible

Fernando

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Uma decepção Os quartos são inabitáveis, 1 sem condições de banho, chuveiro ou fica na quente (escaldante) ou frio (congelante), 2 conservação inexistente (pintura com mofo, azulejo sujos,) 3 pia / aquecedor tudo improvisado Ponto positivo parte externa bem conservada jardinagem
Stayed 3 nights in Jun 2025

10/10 Excellent

Mauricio Seizo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente custo benefício
Stayed 3 nights in May 2025

10/10 Excellent

leide mara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Lais Helena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Já vim ao Suryapan muitas vezes e amamos esse lugar incrível
Stayed 2 nights in Mar 2025

8/10 Good

diego

Liked: Staff & service, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Local incrível para quem tem cachorro

O hotel é lindo, muito bem cuidado com funcionários extremamente receptivos. Café da manhã é ótimo. Os cachorros ficam livres e tem muito espaço para brincar, incluindo uma piscina só para eles. Espero voltar muitas vezes!
Bosque
Stayed 2 nights in Jan 2025

2/10 Terrible

FABIANA C V

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

2/10 Terrible

SILVIA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

SILVIA

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Segunda vez que me hospedo no Surya Pan, e na primeira vez já tive alguns problemas, mas insisti e retornei e desta vez posso dizer que foi a ultima. Uma pena pois o lugar em si é muito lindo mas falta manutenção, fiquei meia hora embrulhada numa toalha esperando a agua do chuveiro esquentar e acabei indo dormir sem banho. Imagina um lugar frio como Campos não ter agua quente para o banho. Tive problemas com a reserva feita diretamente com eles, uma longa história. Pra finalizar a fechadura da minha suite quebrou e ficamos 2 horas pra fora do quarto esperando um chaveiro que veio de Taubaté para resolver o problema. Tenho pena dos funcionários que tem que enfrentar o descaso do proprietário com o hotel. Realmente é pet friendly, mas os tutores que se lixem. O lay out das suites são diferentes então quando compra uma estadia, o que vai encontrar realmente é uma surpresa, e os piores quartos são reservados para as agencias de reservas. E os melhores colocados nas fotos dos sites. Enfim uma pena.
Stayed 3 nights in Aug 2024

10/10 Excellent

Thiemi

Stayed 2 nights in Jul 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

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