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Pousada Serena

Property class: 2.5

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Photo gallery for Pousada Serena

A buffet table with various food items including pastries, fruits, and a variety of spreads.
A two-story building with a sign for 'Pousada Serena' and a restaurant named 'El Restaurante'.
A bedroom with a wooden ceiling, a bed with a patterned bedspread, a nightstand with a lamp, a chair, and a painting on the wall.
A cozy living room with a fireplace, comfortable seating, and a television.
A cozy living room with a pool table, comfortable seating, and a fireplace.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Avenida Frei Orestes Girard, 2169, Campos do Jordão, SP, 12460000
  • Place, Araucaria Chocolate Factory
    ‪11 min walk‬
  • Place, Xylography Museum
    ‪18 min walk‬
  • Place, Saint John Monastery
    ‪2 min drive‬

Room options

View all photos for Double Room

A bedroom with a wooden ceiling, a bed with a patterned bedspread, a nightstand with a lamp, a chair, and a painting on the wall.

Double Room

8.0 out of 10
Very good
(1 review)
  • 140 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

A bedroom with two beds, a chair, a TV, and a window.

Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 140 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

A bedroom with two beds, a wooden chair, a nightstand with a lamp, and two framed pictures on the wall.

Triple Room

8.0 out of 10
Very good
(1 review)
  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Quadruple Room

A hotel room with two single beds, a wooden wardrobe, a chair, a small table, and a window with curtains.

Quadruple Room

  • 215 sq ft
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

About the neighborhood

Campos do Jordão

Located in Jardim Andira within a short walk of Araucaria Chocolate Factory, Pousada Serena is within a mile (2 km) of Saint John Monastery. This 10-room pousada has conveniences like free breakfast, free in-room WiFi, and free self parking.
View more Pousadas in Campos do JordãoOpens in a new window

What's nearby

  • Araucaria Chocolate Factory - 11 min walk - 0.6 miles
  • Vale Encantado - 17 min walk - 1.0 mile
  • Xylography Museum - 18 min walk - 1.0 mile
  • Saint John Monastery - 2 min drive - 0.9 miles
  • Capivari Park - 5 min drive - 2.0 miles

Getting around

  • Campos do Jordao Emilio Ribas Station - 9 min drive
  • Sao Jose dos Campos (SJK-Sao Jose dos Campos-Professor Urbano Ernesto Stumpf) - 87 min drive

Restaurants

  • ‪La Fortezza - ‬3 min walk
  • ‪DonaBella Casa de Delícias - ‬2 min walk
  • ‪La Bella Itália di Nonna Mimi - ‬4 min walk
  • ‪Boteco Itapeva - ‬9 min walk
  • ‪Querênça da Serra - ‬5 min walk

About this property

Pousada Serena

Pousada Serena features free WiFi in public areas and a TV in a common area. You can take advantage of free parking if you drive. The 24-hour front desk has staff always at the ready.
Guests can enjoy TVs and stay connected with free WiFi. Housekeeping is available on request.

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  • Parking included
  • Free WiFi
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9.4 out of 10, Exceptional, 904 reviews
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The price is $55
Nov 7 - Nov 8
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:30 AM

Things to do

  • Billiards/pool table
  • TV in common areas

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • 2 floors
  • Built in 2004
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Room service

More

  • Heating

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from September 2 2026 to December 31 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets (service animals welcome)

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
  • Check-in: noon
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Pousada Serena Campos do Jordão
Serena Campos do Jordão
Pousada Serena Campos do Jordao
Serena Campos do Jordao
Serena Brazil Campos Do Jordao
Pousada Serena Pousada (Brazil)
Pousada Serena Campos do Jordão
Pousada Serena Pousada (Brazil) Campos do Jordão

Frequently asked questions

What can I see near Pousada Serena?

This pousada is situated in Jardim Andira within a short 11-minute walk of Araucaria Chocolate Factory and also 17 minutes on foot from Xylography Museum. You'll also find Capivari Park and Capivari Shopping Center within a short drive.

Is parking available on site at Pousada Serena?

Yes, self parking is offered for free at the pousada.

Does Pousada Serena have a casino?

No, Pousada Serena doesn't have a casino.

Will I find an indoor pool at Pousada Serena?

No, there is no indoor pool at this pousada.

Is Pousada Serena good for couples?

Couples staying at this pousada will appreciate amenities like a free daily breakfast and a 24-hour front desk plus some guestrooms include free WiFi.

Does Pousada Serena have a hot tub?

No, there isn't a spa tub at this pousada.

Does Pousada Serena have a restaurant that serves breakfast?

Pousada Serena offers free continental breakfast each morning though there is no restaurant.

Will Pousada Serena allow pets to stay for free?

No, pets aren't allowed at Pousada Serena though service animals are welcome.

Does Pousada Serena have connecting rooms available?

No, there aren't connecting guestrooms at this pousada.

Are there rooms with balconies that I can book at Pousada Serena?

No, you won't find guestrooms with balconies at Pousada Serena.

Pousada Serena Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 59 out of 129 reviews
Rating 8 - Good. 52 out of 129 reviews
Rating 6 - Okay. 10 out of 129 reviews
Rating 4 - Poor. 5 out of 129 reviews
Rating 2 - Terrible. 3 out of 129 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incrível a simplicidade em profissionalismo. O anfitrião sempre muito atencioso em informações de atividades. Funcionários muito simpáticos. Uma senhorinha de óculos, servindo o café da manhã sempre sorrindo!! Localização bem centralizada. Uma sala de visitas com lareira, surreal!! Com certeza retornaremos em breve!
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it’s a good place to stay near downtown Capivari. The breakfast is good, and the location is very convenient. However, rooms facing the main road can be a little noisy due to cars and motorcycles. Also, the rooms don’t have blackout curtains, so some light enters in the morning. In general, it’s a good choice for anyone looking for accommodation close to Capivari downtown.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pousada charmosa e perto do centro.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A estadia foi perfeita , recomendo o local.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Boa localização, mas estrutura deixa a desejar

Ficamos hospedados na Pousada Serena e, embora tenhamos tido uma estadia tranquila, provavelmente escolheríamos outro lugar da próxima vez. O preço cobrado é um pouco alto para o que é oferecido. A pousada é antiga, e não no sentido de ser charmosa ou com proposta vintage. É antiga mesmo, com móveis, pisos e acabamentos visivelmente desgastados, que parecem não ter sido trocados há muito tempo. O café da manhã é simples, nada muito especial, mas atende. A recepção é pequena e, quando há mais hóspedes circulando, o espaço pode ficar bastante confuso. Um ponto que merece atenção especial é a escadaria. Nosso quarto ficava no segundo ou terceiro andar, e o acesso é feito somente por escadas longas e íngremes. São muitos degraus, o que pode ser bem complicado para quem tem problemas de mobilidade ou está com muitas malas. Realmente é um fator que pesa negativamente. O estacionamento também é totalmente descoberto, o que pode ser incômodo em dias de chuva ou muito sol. O ponto positivo é a localização. A pousada está bem no centro, próxima de lojas, restaurantes e pontos turísticos, o que facilita bastante se locomover a pé. No geral, não tivemos problemas graves, mas pela estrutura e custo, preferiríamos experimentar outra opção numa próxima visita.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar bem legal e atendente foi solicito em resolver erro de agendamento no site
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Boa.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa a experiência
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pousada bem localizada, ótimo estacionamento e recepção. Quarto amplo, arejado, limpo e confortável. Bom café da manhã. Ótimo custo benefício. Gostei da pousada.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito boa.

Muito boa.
Stayed 1 night in Nov 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Propriedade com possiblidade de doença (dengue)

Condições péssimas, me colocaram em um quarto sem ventilação, sem ventilador e sem ar condicionado,somente 1 janela virada para um rio. Quarto com muitos mosquitos e nele peguei dengue e estou sofrendo até agora, não aproveitei a viagem.
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa opção de hospedagem em Campos do Jordão

Pousada boa, bem localizada, com quartos que atendem bem. Quarto pequeno, mas com tudo necessário para uma boa hospedagem, cama confortável e chuveiro quente com boa quantidade de água. Café da manhã muito bom!! Boa variedade, e tudo muito saboroso!
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente café da manhã. E relação custo benefício tbm. Muito bem localizado
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Gostei muito do atendimento de todos. A Pousada é simples mas ao msm tempo aconchegante. Café da manhã com boa variedade. Tudo quentinho e gostoso. Limpeza ok, só os tapetes do quarto não achei mto limpo. No geral gostei da estadia.
Stayed 2 nights in Jul 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Local aconchegante, recepção maravilhosa, acomodação otima e um delicioso café da manhã. Facil acesso. Voltarei.
Stayed 1 night in Jul 2023
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Uma vez para nunca mais voltar! 1a. e última vez!

Atendimento péssimo! Fui recebida por um rapaz de ascendência japonesa que falou comigo de forma ríspida e monossilábica. Foi muito desagradável, ele não me falava sobre o hotel, ele apenas dava ordens. O café da manhã era por agendamento e a pousada não estava cheia. Cheguei no sábado às 17horas e esse rapaz me disse que deveríamos deixar a pousada no domingo no máximo às 12horas pois a pousada iria fechar! Isso mesmo, "fechar"! Em um tom mandatório e ríspido! Como estava em uma viagem de casal não quis estragar meu final de semana, mas nunca mais voltarei. As pessoas da arrumação e do café foram ótimas, mas o atendente é de desanimar. Foi a primeira e última vez!
Stayed 1 night in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Gostei
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Ótima localização, fomos super bem recebidos. O quarto é ótimo, a estrutura muito boa. Cama limpa, quarto limpo, banheiro limpo. O chuveiro funcionou e aqueceu normalmente mesmo com o frio de -5 que fazia. O café da manhã é ótimo.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Otima pousada, pessoal muito educado...
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Razoável
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sensacional

Foi excepicional desde a entrada até a nossa saída, recepção, café da manhã, limpeza do quarto, cordialidade dos donos.
Stayed 3 nights in Feb 2023
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service
Rede de internet não funcionava no quarto. Pousada indicada para uma passagem rápida pela cidade quando não há tantas opções de estadias disponível pela cidade. O atendimento pelos funcionários são bons, porem pelo dono deve melhora mais a recepção com seus clientes.
Stayed 1 night in Dec 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótima pousada no centro

A pousada e muito agradável, fica no centro, o quarto é grande, a pousada é bem Limpa e arrumada e decorada. Tem escadas. Cafe foi ótimo.
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boa Hospedagem, dentro do esperado para mim e para meu esposo. Muito aconchegante e organizada.
Stayed 1 night in Dec 2022