6/10 Okay
Elisandra
Business traveler
Feb 10, 2025
Liked: Cleanliness, staff & service
A Basic Stay at Ibis JacareĆ
We stayed at Ibis JacareĆ for one night after visiting Guararema, on our way to SĆ£o LourenƧo, MG. Having previously stayed at Ibis SĆ£o Bernardo do Campo, we expected the same friendly service, but instead, we encountered basic service, with staff appearing tired and showing no extra attention beyond the necessary. Since we were unfamiliar with the area, their lack of interest in helping was disappointing.
Another issue was the parking fee. At check-in, we were told we had to pay, even though the reservation stated it was free. Fortunately, the morning staff confirmed it was included.
The room was very basic, with worn-out towels, one smaller and even with small holes. The bed was also less comfortable than the one at Ibis SĆ£o Bernardo, which also provided complimentary shampoo. However, a positive aspect was the beautiful and pleasant city view.
The location was excellent, inside a shopping center that complemented the hotel's breakfast. We also enjoyed a specialty coffee at Cheirin BĆ£o, a healthier, authentic Minas Gerais coffee.
Overall, Ibis JacareĆ could improve its service and comfort to match the higher standards of Ibis SĆ£o Bernardo, where we had a much better experience.
Elisandra
Stayed 1 night in Feb 2025