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Copthorne Hotel Cameron Highlands

3.5 out of 5.0

Recent guest reviews

It was really disappointing to stay in this apartment. The environment looks creepy plus the furniture is old. Also, the tv remote control cannot function and need to call the maintenance team to fix it. And the window lock is also malfunction. Have to call up maintenance and fixed it. Overall, bad experience with this apartment.

My husband and I went here for our short honeymoon for 3 days and 2 nights during the weekdays. The place is near almost every tourist spot so 5/5 for location. The bedroom is clean, comfortable and has really nice view (we requested for the highest bedroom available, ours were on 9th floor), except that ours didnt have a balcony which would be better; 4/5 for bedroom. We would recommend this hotel for those who doesnt really have big budget. But, for us, coming back again is a must?

The hotel is located near Brinchang town, probably the highest public can accessed landmark in Cameron Highland. We stayed at the 2-bedroom apartment, 2 streets down the main hotel lobby. Not much to complain about the surrounding, as it was well kept and clean. However, much to complain is about the apartment! 1. When we first checked-in, we found out the floor is not properly vacuumed, there was biscuit crumbs on the floor. 2. Toilets at both rooms having problem! The master bedroom's shower area, the place was flooded everytime after shower. Another room, the shower head was spoiled. 3. The amenities in the apartment are not well maintained. Apart, the hotel is located few meters away from the Brinchang market, the road to access to the hotel was so congested during peak season. One time, it took us an hour from our hotel to Tanah Rata! With the price paying for this experience, most likely we would not staying the hotel next time! It does not worth the price and time.

Stayed for a night in Deluxe king and got upgraded to supreme Deluxe on 13th floor. View is good and the air cooling. A constant sound every 2-3min probably coming from water pump tank makes sleeping a bit difficult. Counter check in is under staff and only 2 lift operating causing a long wait. Money worth for the online price for 5 star hotel. Understand only Deluxe rooms had been refurbished when Superior or standard still remain the same.

We visited during Long weekend of September. The hotel location is nice in terms of scenic beauty but hotel don't have capacity to serve so many guest. Also their room service takes at least 1.5hour. I booked king size bed room as I went along with my Wife but they allotted me 2 single bed space!! They only changed the next day. Also the hotel is at high peak and Cameron road jam resulted in no taxi going down and once we went down, there was no taxi ready to go up. Bathroom on day 1 was also very shabby. In general no value for money.

We picked a two bedroom apartment. We were allotted room 18-324 and the views from this room were simply outstanding. The rooms were large and spacious. The balcony was huge enough for six of us to sit out and have our lunch with fog and mist encircling us. The staff were polite and helpful. Since our room was at the extreme end of the resort it took some time for the room service and housekeeping to get to us but that was understandable. Market, Bee Farm, Rajus Strawberry Farm ( best in Cameron), restaurants etc are all very close by and at walking distance from here. All in all we loved it here.

Check in took forever because they refuse to believe we were locals and did not require to give in our passports. We paid for a twin and a king bed but we got 2 twins and when we tried to arrange it, we got calls at 11pm still asking if we wanted it arranged after we managed to get it outselves... Woke up with a terrible back because the beds were so bad. Paid 1000rm for two rooms and did not even get airconditioning. Granted it is cold, but id like to have options if that was the price i paid. Room walls were thin and you could possible hear every single conversation in everyone elses room. Screaming children everywhere. No decent local food around unless u want to pay hundreds on arab food that had food on the floor or have chicken rice with billion on flies. Breakfast was then a nightmare bc there were no tables for us and when we we brought to one, it was a table for 3 when there was the 6 of us. Upon finally getting our table, it took them 20 minutes to clean up the plates from the table and another 15mins to wipe up. Food was ok. Lifts took 30 mins to work and was forced to walk down 11 floors of steps. Lots of flies Wifi is useless.

This hotel has one of the awesome nice views up on Cameron highlands. They also offered a very decent, if not, better Steamboat than those shops out there (because as per I last ate, I think their standard dropped alot). But as a personal preference, I do not find the green walls appealing and it is hard to sleep with it. A lighter green will be much of a preferred choice for people to sleep. Their parking lots are super decent, and I loved how this hotel is actually quite centralised to most of the farms out there. I know it is tough working during the Ramandan period (that period when I stay), but please try to keep up the good work. =)

Good thing, hotel location is really great as it is located as the highest peak of Cameron, goo value of money we have paid. Strawberry form is in front of hotel butter fully form is also near to the hotel Few more tips. Hotel is located bit far from the city. two small market around the hotel. which close at 6 Pm so make sure you are back to room till that , and some time in evening heavy rains. Hotel is bit old and need to be renovated with better furniture and things.

Stayed here during Ramadan. Big mistake. We could not use the restaurant. It was only available to muslims. We could use the coffee shop though. The room was clean, the price of room was reasonable but hotel beginning to show signs of age. The ladies that cleaned the rooms were very nice. Pool was being repaired,

Room options

Executive Suite

King 1 | Sleeps 3

Deluxe Room

King 1 | Twin 2 | Sleeps 3

Apartment, 1 Bedroom

King 1 | Sleeps 3

Apartment, 2 Bedrooms

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

47% of guests recommend this hotel

Total of 917 reviews