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Recent guest reviews

The staff was absolutely amazing and so friendly and welcoming!

Absolutely incredible staff great amenities. Amazing food. Honestly besides the good food and amenities it’s how the staff makes you feel at home when your there! All loving and very caring people, especially Natalia amazing person with a very sweet heart !!! 10/10

The restaurant is slow. Besides that everything was great

The gym doesnt have any weights beyond 10 lbs. you cant have a serious workout here. . for every little money the hotel could have an awesome gym. just add a few more dumbells that are of higher weight values.

My expectations were higher. Starting with the negatives, which for one stay were quite many. The gym is a big disappointment, well below standards, balls deflated, the elleiotical machine didn’t have working buttons, the spinning bike’s handle bar was stuck in one position, not enough weigths. The swmming pool water was cloudy and you couldn’t really see in it. In my room in particular the chair used for the desk had no back support, and I travel for business so that was really uncomfortable,No hair dryers in every room as hotels uually do, so when I needed one I had to call to ask for one to taken to my room. TV in my room switched off and back on on its own, they helped me change it, but I had to insisit abd wait with the guy until he could see with his own eyes that I wasn’t lying, getting it changed took about 45’, and I had asked fr ti bo checked while I wasn’t in the room, but the guy although nice didn’t really understand technology. On my last day I order the celebrity salad to my room and the “chicken breast” if you can call it that wasn’t really edible, I could not ask for it to be changed as I had jusg enough time to eat the greens and leave for the airport, but food wise I think it has been the worst dish I’ve ever had in a hotel. Positives: well located, walking distance from Unicentro, good neighborhood. Most of the staff was very helpful and nice; HD channels, breakfast was tasty and plenty as was the food had directly at the restaurant.

The gym has space but no equipment. Treadmills and some 3-8lb weights. They need dumbbells and or a workout station. Easy fix considering they have the space. If they had better gym equipment this place would be a 5 star place.

The breakfast is good but it’s the exact same food everyday. They need some weights and gym equipment. I booked this hotel because of the gym and it’s seriously lacking they need heavier weights and more of them. The WiFi doesn’t work in the gym. That’s needs to be fixed. Otherwise nice latirte rooms.

Bathroom old, there is not hot water to take a shower. Towels look old and not clean. Feedback given to the hotel staff but no action taken

Had a pair of Rayban sunglasses missing from my room. Hotel staff would not do anything to look into it. Their response was "Nothing has ever been lost before" I asked to speak with the hotel manager, but the front desk would not allow me to. They indicated that the manager did not need to deal with this.

Had sunglasses missing from room. Asked to speak with Hotel Manager and was denied access to him/her.

Hotel staff was not helpful with resolving problems. Had a pair of Rayban sunglasses missing from the room. Asked to speak with the manager but front desk staff did everything to keep me from speaking with him/her.

The service is good. I had no problem with laundry and the food is very good. The door and the lock had some issues that they fixed after the staff came. The tube was filling a little, like the pipes were not working properly. In general is a good hotel but with some maintenance issues.

Great Hotel specially for business travel. The hotel is very nice and very clean! Well located and easy access to everything.

Ok in general (facilities, room, staff), but better hotels in Cali for the ~100/night that this hotel costs.

This is a good, clean and very well set up hotel if you are on vacation or holiday. If you are traveling on business, it is located too far from most business or government offices and it makes it "expensive" to move from the hotel to other parts of the city. If I would have known it was so far south in the city, I would have not booked my stay there.

i am in Cali monthly & this is my first pick each trip. excellent location especailly if you need to be in the Southern part of Cali. everything you need is in walking distance. mall supermarkets, restaurants, etc. many of the staff speak English including the bus-boys. good breakfast with much fresh fruits & made to order eggs. gym has more than most gyms in Colombia & everythig works. wi-fi was recetly upgraded & is now excellent. not always the case in Colombia.

Hotel staff were excellent, room service was the best ever. Always felt safe and welcome and will go back on next visit.

Carrera 100b Number 11a 99 Cali Valle del Cauca

Room options

Junior Suite

1 Double Bed | 2 Twin Beds | Sleeps 2

Standard Room

1 Double Bed | 2 Twin Beds | Sleeps 2

Superior Room

1 Double Bed | 2 Twin Beds | Sleeps 2

Family Suite

1 Double Bed and 1 Twin Bed | 3 Twin Beds | Sleeps 3

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Outdoor pool

NH Cali Royal places you next to Malpelo Fauna and Flora Sanctuary and Holguines Trade Center. This 4-star hotel welcomes guests with 145 rooms and conveniences like an outdoor pool, a 24-hour health club, and free in-room WiFi.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning off right with buffet breakfast served for a fee.


Rooms

All 145 rooms feature sofa beds, refrigerators, and minibars. Guests can expect free WiFi and LCD TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free newspapers, safes, and desks are other standard amenities.


Property features

At NH Cali Royal, guests enjoy an outdoor pool, a 24-hour health club, and a spa tub. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for COP 60000 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include a steam room, free WiFi in public areas, and a conference center.

Guest reviews for NH Cali Royal

Everyone (17) Business (1) Family (1) Other (1) Friends (1)
5
Everyone

The staff was absolutely amazing and so friendly and welcoming!

By on Mar 28, 2020

5
Everyone

Absolutely incredible staff great amenities. Amazing food. Honestly besides the good food and amenities it’s how the staff makes you feel at home when your there! All loving and very caring people, especially Natalia amazing person with a very sweet heart !!! 10/10

By on Mar 21, 2020

4
Family

The restaurant is slow. Besides that everything was great

By , from Lima on Dec 11, 2019

3
Business Business

The gym doesnt have any weights beyond 10 lbs. you cant have a serious workout here. . for every little money the hotel could have an awesome gym. just add a few more dumbells that are of higher weight values.

By on Nov 13, 2019

5
Everyone

By on May 23, 2019

Review comment responded on May 24, 2019

Thank you for your rating and for choosing us. We are glad to know your stay was up to your expectations :)

5
Everyone

By on Apr 24, 2019

Review comment responded on May 2, 2019

Dear Guest, Thank you for your escellent rating :) Regards,

5
Everyone

By on Apr 17, 2019

Review comment responded on May 2, 2019

Thank you for your excellent rating :)

3
Everyone

My expectations were higher. Starting with the negatives, which for one stay were quite many. The gym is a big disappointment, well below standards, balls deflated, the elleiotical machine didn’t have working buttons, the spinning bike’s handle bar was stuck in one position, not enough weigths. The swmming pool water was cloudy and you couldn’t really see in it. In my room in particular the chair used for the desk had no back support, and I travel for business so that was really uncomfortable,No hair dryers in every room as hotels uually do, so when I needed one I had to call to ask for one to taken to my room. TV in my room switched off and back on on its own, they helped me change it, but I had to insisit abd wait with the guy until he could see with his own eyes that I wasn’t lying, getting it changed took about 45’, and I had asked fr ti bo checked while I wasn’t in the room, but the guy although nice didn’t really understand technology. On my last day I order the celebrity salad to my room and the “chicken breast” if you can call it that wasn’t really edible, I could not ask for it to be changed as I had jusg enough time to eat the greens and leave for the airport, but food wise I think it has been the worst dish I’ve ever had in a hotel. Positives: well located, walking distance from Unicentro, good neighborhood. Most of the staff was very helpful and nice; HD channels, breakfast was tasty and plenty as was the food had directly at the restaurant.

By , from Bogota on Oct 27, 2018

Review comment responded on Oct 30, 2018

Dear Guest, We really regret that your stay at the Hotel was not what you expected. First, I would like to apologize for all the situations you reported; as you mentioned, the hotel needs to refresh some areas due to the age of the structure; we are working on a renovation plan to be starting the upcoming moths. Thank you for taking the tame for sharing your experience with us. Regards,

4
Everyone

The gym has space but no equipment. Treadmills and some 3-8lb weights. They need dumbbells and or a workout station. Easy fix considering they have the space. If they had better gym equipment this place would be a 5 star place.

By , from Los Angeles on Oct 2, 2018

Review comment responded on Oct 9, 2018

Dear Ernesto, Thank you for your rating and comments, We appreciate your suggestions and take action about it. Thanks for choosing us, and we hope to see you back very soon. Regards,

4
Everyone

The breakfast is good but it’s the exact same food everyday. They need some weights and gym equipment. I booked this hotel because of the gym and it’s seriously lacking they need heavier weights and more of them. The WiFi doesn’t work in the gym. That’s needs to be fixed. Otherwise nice latirte rooms.

By , from Los Angeles on Oct 2, 2018

Review comment responded on Oct 26, 2018

Dear Guest, Thhank you for your comments and rating. We will take care of your suggestions. Regards,

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