The food and staff in the kitchen was horrible. There was only one guy that was awesome in the kitchen. I can’t remember his name though. The first room that they put us in was dissatisfying.
The staff knowing how many people are going to stay in the room they have enough towels. The gym did not have paper towels to clean equipment. There was no towels in the gym. The color of the water of the jacuzzi was not attractive to go in. They show change the tile to a blue color just like the pool
The staff was absolutely amazing and so friendly and welcoming!
Absolutely incredible staff great amenities. Amazing food. Honestly besides the good food and amenities it’s how the staff makes you feel at home when your there! All loving and very caring people, especially Natalia amazing person with a very sweet heart !!! 10/10
The restaurant is slow. Besides that everything was great
The gym doesnt have any weights beyond 10 lbs. you cant have a serious workout here. . for every little money the hotel could have an awesome gym. just add a few more dumbells that are of higher weight values.
My expectations were higher. Starting with the negatives, which for one stay were quite many. The gym is a big disappointment, well below standards, balls deflated, the elleiotical machine didn’t have working buttons, the spinning bike’s handle bar was stuck in one position, not enough weigths. The swmming pool water was cloudy and you couldn’t really see in it. In my room in particular the chair used for the desk had no back support, and I travel for business so that was really uncomfortable,No hair dryers in every room as hotels uually do, so when I needed one I had to call to ask for one to taken to my room. TV in my room switched off and back on on its own, they helped me change it, but I had to insisit abd wait with the guy until he could see with his own eyes that I wasn’t lying, getting it changed took about 45’, and I had asked fr ti bo checked while I wasn’t in the room, but the guy although nice didn’t really understand technology. On my last day I order the celebrity salad to my room and the “chicken breast” if you can call it that wasn’t really edible, I could not ask for it to be changed as I had jusg enough time to eat the greens and leave for the airport, but food wise I think it has been the worst dish I’ve ever had in a hotel. Positives: well located, walking distance from Unicentro, good neighborhood. Most of the staff was very helpful and nice; HD channels, breakfast was tasty and plenty as was the food had directly at the restaurant.
The gym has space but no equipment. Treadmills and some 3-8lb weights. They need dumbbells and or a workout station. Easy fix considering they have the space. If they had better gym equipment this place would be a 5 star place.
The breakfast is good but it’s the exact same food everyday. They need some weights and gym equipment. I booked this hotel because of the gym and it’s seriously lacking they need heavier weights and more of them. The WiFi doesn’t work in the gym. That’s needs to be fixed. Otherwise nice latirte rooms.
Bathroom old, there is not hot water to take a shower. Towels look old and not clean. Feedback given to the hotel staff but no action taken
Had a pair of Rayban sunglasses missing from my room. Hotel staff would not do anything to look into it. Their response was "Nothing has ever been lost before" I asked to speak with the hotel manager, but the front desk would not allow me to. They indicated that the manager did not need to deal with this.
Had sunglasses missing from room. Asked to speak with Hotel Manager and was denied access to him/her.
Hotel staff was not helpful with resolving problems. Had a pair of Rayban sunglasses missing from the room. Asked to speak with the manager but front desk staff did everything to keep me from speaking with him/her.
The service is good. I had no problem with laundry and the food is very good. The door and the lock had some issues that they fixed after the staff came. The tube was filling a little, like the pipes were not working properly. In general is a good hotel but with some maintenance issues.
Great Hotel specially for business travel. The hotel is very nice and very clean! Well located and easy access to everything.
Ok in general (facilities, room, staff), but better hotels in Cali for the ~100/night that this hotel costs.
This is a good, clean and very well set up hotel if you are on vacation or holiday. If you are traveling on business, it is located too far from most business or government offices and it makes it "expensive" to move from the hotel to other parts of the city. If I would have known it was so far south in the city, I would have not booked my stay there.
NH Cali Royal places you next to Holguines Trade Center and within a 5-minute walk of Unicentro Shopping Center. This 4-star hotel welcomes guests with 145 rooms and conveniences like an outdoor pool, a 24-hour health club, and free in-room WiFi.
This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning off right with buffet breakfast served for a fee.
All 145 rooms feature sofa beds, refrigerators, and minibars. Guests can expect free WiFi and LCD TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free newspapers, safes, and desks are other standard amenities.
At NH Cali Royal, guests enjoy an outdoor pool, a 24-hour health club, and a spa tub. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for COP 60000 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include a steam room, free WiFi in public areas, and a conference center.
The food and staff in the kitchen was horrible. There was only one guy that was awesome in the kitchen. I can’t remember his name though. The first room that they put us in was dissatisfying.
The staff knowing how many people are going to stay in the room they have enough towels. The gym did not have paper towels to clean equipment. There was no towels in the gym. The color of the water of the jacuzzi was not attractive to go in. They show change the tile to a blue color just like the pool
Thank you very much for your comment, we will take it into account for future stays, we hope you visit us again. cordially Hotel NH Royal Cali
The staff was absolutely amazing and so friendly and welcoming!
Absolutely incredible staff great amenities. Amazing food. Honestly besides the good food and amenities it’s how the staff makes you feel at home when your there! All loving and very caring people, especially Natalia amazing person with a very sweet heart !!! 10/10
The restaurant is slow. Besides that everything was great
The gym doesnt have any weights beyond 10 lbs. you cant have a serious workout here. . for every little money the hotel could have an awesome gym. just add a few more dumbells that are of higher weight values.
Thank you for your rating and for choosing us. We are glad to know your stay was up to your expectations :)
Dear Guest, Thank you for your escellent rating :) Regards,
Thank you for your excellent rating :)
My expectations were higher. Starting with the negatives, which for one stay were quite many. The gym is a big disappointment, well below standards, balls deflated, the elleiotical machine didn’t have working buttons, the spinning bike’s handle bar was stuck in one position, not enough weigths. The swmming pool water was cloudy and you couldn’t really see in it. In my room in particular the chair used for the desk had no back support, and I travel for business so that was really uncomfortable,No hair dryers in every room as hotels uually do, so when I needed one I had to call to ask for one to taken to my room. TV in my room switched off and back on on its own, they helped me change it, but I had to insisit abd wait with the guy until he could see with his own eyes that I wasn’t lying, getting it changed took about 45’, and I had asked fr ti bo checked while I wasn’t in the room, but the guy although nice didn’t really understand technology. On my last day I order the celebrity salad to my room and the “chicken breast” if you can call it that wasn’t really edible, I could not ask for it to be changed as I had jusg enough time to eat the greens and leave for the airport, but food wise I think it has been the worst dish I’ve ever had in a hotel. Positives: well located, walking distance from Unicentro, good neighborhood. Most of the staff was very helpful and nice; HD channels, breakfast was tasty and plenty as was the food had directly at the restaurant.
Dear Guest, We really regret that your stay at the Hotel was not what you expected. First, I would like to apologize for all the situations you reported; as you mentioned, the hotel needs to refresh some areas due to the age of the structure; we are working on a renovation plan to be starting the upcoming moths. Thank you for taking the tame for sharing your experience with us. Regards,
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.