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Rio Quente Resorts - Cristal Resort

Property class: 3.5

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Photo gallery for Rio Quente Resorts - Cristal Resort

A clear pool with a thatched-roof structure, surrounded by lush greenery and a mountainous backdrop.
Property video
A spacious lobby with a large indoor pool, seating areas, and a reception desk.
An aerial view of a hotel complex with multiple buildings, a swimming pool, and surrounding greenery.
A modern resort entrance with a paved driveway, palm trees, and a sign for Rio Quente Cristal Resort.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Fazenda Água Quente, Zona Rural, Rio Quente, GO, 75695-000
  • Place, Hot Park
    ‪1 min walk‬
  • Place, Serra de Caldas Novas State Park
    ‪2 min walk‬
  • Place, Parque das Fontes
    ‪13 min walk‬
  • Airport, Caldas Novas (CLV-Nelson Ribeiro Guimaraes)
    ‪34 min drive‬

Room options

View all photos for Master Suite - include Hot Park and Parque das Fontes

A hotel room with a bed, a bedside table, a TV, a balcony with a view of greenery and a pool.

Master Suite - include Hot Park and Parque das Fontes

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed OR 1 Large Twin Sofa Bed

View all photos for Master Apartment - Include Hot Park and Parque das Fontes

A hotel room with two single beds, a balcony with a view, and a wooden bench.

Master Apartment - Include Hot Park and Parque das Fontes

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Rio Quente

Rio Quente Resorts - Cristal Resort places you next to Serra de Caldas Novas State Park and within a 10-minute walk of Hot Park. This 104-room, 3.5-star resort has 2 outdoor pools along with a full-service spa and a free water park.
View more Resorts in Rio QuenteOpens in a new window

What's nearby

  • Hot Park - 1 min walk - 0.0 miles
  • Serra de Caldas Novas State Park - 2 min walk - 0.1 miles
  • Parque das Fontes - 13 min walk - 0.7 miles
  • Acqua Park diRoma - 33 min drive - 20.9 miles
  • Water Park - 35 min drive - 21.6 miles

Getting around

  • Caldas Novas (CLV-Nelson Ribeiro Guimaraes) - 79 min drive

Restaurants

  • ‪Nonna Mia - ‬4 min drive
  • ‪Bar dos Ventos - ‬1 min drive
  • ‪Casa de Cora Restaurante - ‬12 min walk
  • ‪Pizzaria Oliva - ‬11 min walk
  • ‪Restaurante Rangará - ‬11 min walk

About this property

Rio Quente Resorts - Cristal Resort

Rio Quente Resorts - Cristal Resort features a full-service spa, 2 outdoor pools, and a free water park. You can take advantage of free offsite parking, along with a free area shuttle. The 24-hour front desk has staff standing by to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this beach resort include a lazy river, a children's pool, and a gym.
Guests can expect free WiFi and flat-screen TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Private yards, minibars, and safes are other standard amenities.
4 outdoor tennis courts and a complimentary water park with a lazy river and waterslides are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with Turkish bath/hammam.

Similar properties

A clear pool with a thatched-roof structure, surrounded by lush greenery and a mountainous backdrop.
Rio Quente Resorts - Hotel Pousada
Rio Quente
  • Pool
  • Spa
  • Kids pool
  • Waterslide
7.8 out of 10, Good, 287 reviews
$261 nightly
The price is $278
Nov 4 - Nov 5
Total with taxes and fees
Rio Quente Resorts - Hotel Pousada

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free area shuttle
  • Wheelchair-accessible parking available

Food and drink

  • 4 bars/lounges
  • 8 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bar dos Ventos
  • Marolo Cafe
  • Pizzaria Oliva
  • Restaurante Giardino
  • Stella Artois Lounge

Things to do

  • 2 outdoor pools
  • 4 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Canoeing
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Lazy river
  • Mini golf
  • Playground
  • Rafting
  • Snorkeling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Lazy river
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The water park is closed on Thursdays for maintenance.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Rio Quente Resort s Cristal Resort
Rio Quente s Cristal Resort
Rio Quente Resorts Cristal Resort
Rio Quente Resorts Cristal
Rio Quente Resorts - Cristal Resort Resort
Rio Quente Resorts - Cristal Resort Rio Quente
Rio Quente Resorts - Cristal Resort Resort Rio Quente

Frequently asked questions

Is a free cancellation option available at Rio Quente Resorts - Cristal Resort?

Rio Quente Resorts - Cristal Resort provides free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Rio Quente Resorts - Cristal Resort?

As of Oct 23, 2026, prices found for a 1-night stay for 2 adults at Rio Quente Resorts - Cristal Resort on Nov 3, 2026 start from $379, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Rio Quente Resorts - Cristal Resort?

This resort in Rio Quente is within a 10-minute walk of Hot Park and Serra de Caldas Novas State Park. Parque das Fontes is within a walking distance of 0.6 mi.

Is there parking available at Rio Quente Resorts - Cristal Resort?

Yes, there is wheelchair-accessible parking available.

Is there a spa available at Rio Quente Resorts - Cristal Resort?

There is a full-service spa available for guests to enjoy and services include body wraps, massages, and facials.

Does Rio Quente Resorts - Cristal Resort include a casino at the property?

No, Rio Quente Resorts - Cristal Resort doesn't have a casino.

Is there an indoor pool at Rio Quente Resorts - Cristal Resort?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools.

What amenities will couples enjoy at Rio Quente Resorts - Cristal Resort?

There are plenty of amenities for couples at this resort, including 8 restaurants, 2 outdoor pools, and a swim-up bar.

Are there hot tubs at Rio Quente Resorts - Cristal Resort?

No, but guests can enjoy a steam room at this resort.

Does Rio Quente Resorts - Cristal Resort have a restaurant that serves breakfast?

No, Rio Quente Resorts - Cristal Resort doesn't have a restaurant that serves breakfast.

Does Rio Quente Resorts - Cristal Resort allow pets to stay free of charge?

No, pets aren't allowed at Rio Quente Resorts - Cristal Resort though service animals are welcome.

Are there connecting rooms at Rio Quente Resorts - Cristal Resort?

Yes, you can book connecting rooms at this resort for your group or family vacation.

How close is the airport from Rio Quente Resorts - Cristal Resort?

The closest major airport to Rio Quente Resorts - Cristal Resort is Caldas Novas (CLV-Nelson Ribeiro Guimaraes), which is 17.3 mi away (79 minutes by car).

Are there rooms with balconies at Rio Quente Resorts - Cristal Resort?

Yes, some guestrooms at this resort offer a balcony where guests can enjoy mountain and courtyard views.

Rio Quente Resorts - Cristal Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 50 out of 110 reviews
Rating 8 - Good. 29 out of 110 reviews
Rating 6 - Okay. 20 out of 110 reviews
Rating 4 - Poor. 7 out of 110 reviews
Rating 2 - Terrible. 4 out of 110 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in May 2025
Verified review

2/10 Terrible

Disliked: Staff & service, amenities
Water of the pools were not hot as the advertise, very disappointing and poor service from the staff.
Stayed 3 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel grande e muito confortável!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complexo maravilhoso. Funcionários prestativos e muito educados. Comida maravilhosa ! Super indico conhecer.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Poucos funcionários na recepção do hotel, pouca estrutura de programação para crianças, poucos funcionários no restaurante, lançamentos errados na pulseira magnética.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Disliked: Property conditions & facilities
lugar que vale a pena conhecer as piscinas, natureza e restaurantes mais o hotel deixa a desejar acomodação de suíte júnior suja conforme as fotos mostra isso que antes de nós entrar pediram pra esperar uma pouco que estavam conferindo a limpeza rsrs .aérea comum sao limpas, acredito que a gerência não sabe como se encontra os banheiros e paredes dos quartos
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Disliked: Cleanliness, amenities, property conditions & facilities
lugar que vale a pena conhecer as piscinas, natureza e restaurantes mais o hotel deixa a desejar acomodação de suíte júnior suja conforme as fotos mostra isso que antes de nós entrar pediram pra esperar uma pouco que estavam conferindo a limpeza rsrs .aérea comum sao limpas, acredito que a gerência não sabe como se encontra os banheiros e paredes dos quartos
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Comodidades
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Muito bom! Hotel Cristal muito limpo, excelente piscina , bar otimo! . O restaurante é bom. Quartos e banheiros enormes e limpos. Apenas um pouco chato a insistência dos vendedores da Aviva, querendo vender a associação a todo custo, cercando os hospedes.... De resto, gostamos muito
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

maravilhoso

incrivel, condução a cada 15 min para a praia do cerrado , hpt parque e as piscinas de fontes naturais.
Stayed 3 nights in Aug 2025
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort
Tivemos vários problemas no hotel Inclusive com alimentação
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, room comfort

Razoável!

Legal, porém caro demais pela lotação! Pessoal da recepção tem má vontade na hora de explicar as informações no check in
Stayed 4 nights in Aug 2025
Verified review

6/10 Okay

Liked: Room comfort
Disliked: Property conditions & facilities
Hotel com diária cara e cobra muito caro por serviços a parte como toalha para piscina, bebidas, alimentação. Comida é mediana, atendimento do bar é lento, horário do Hotpark encerra muito cedo mesmo para hóspedes.
Stayed 2 nights in Sep 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Atendimento péssimo!

Atendimento péssimo!
Stayed 1 night in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
resort é muito bom a limpeza a estrutura as piscinas quentes. mas deixa a desejar nos preços cobrados dentro do complexo muito fora da realidade .
Stayed 3 nights in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort
Sempre maravilhoso! já voltamos 3 vezes... só elogios! Unica coisa que achei o jantar (que nao estava incluído em nosso pacote) caro para o que é servido. Nao voltamos a jantar no restaurante do hotel.
Stayed 5 nights in Jun 2021
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Surpresa NEGATIVA a estadia no Rio Quente

Hotel tipico para casais com filhos. Café da manhã, durante as 5 diárias, não houve nenhuma mudança de cardápio. Primeira noite jantamos no Restaurante Cora (PÉSSIMO), além de caro, muito sujo, sem nenhuma preocupação com a higiene, buffet, com aspecto de comida velha. Boa parte das piscinas do Hotel Cristal, ficaram em manutenção durante a nossa estadia, as que estavam disponíveis, simplesmente LOTADAS, sem nenhuma preocupação com o contágio do COVID, lamentável. Jantar no restaurante da Mata, tem um custo por pessoa de R$ 145,00, totalmente inviável. Tudo muito caro, literalmente uma exploração ! Alguém deve levar vantagens nestes preços abusivo.
Stayed 5 nights in Oct 2021
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service

Enttäuschend

Nicht besonders sauber. Zimmer wurde nur jeden zweiten Tag gereinigt obwohl eine tägliche Reinigung versprochen wurde. Der General Manager ließ sich nicht blicken. Preis/Leistung definitiv nicht gerecht obwohl die Anlage in der Natur sehr schön lag. Bleib trotzdem eine Enttäuschung!
Stayed 4 nights in Aug 2021
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service

Lugar lindo, serviço péssimo e cobrança abusiva

A beleza do lugar é simplesmente incrível, porém os serviços são péssimos. Comida horrível, tumulto na hora de servir (todas as refeições) , pouca variedade e falta reposição dos alimentos, bagunça, barulheira e desordem do staff. Preços abusivos , principalmente pelo péssimo serviço prestado em todos os aspectos. Acomodações "ok" mas pelo preço cobrado, tudo poderia ser muito melhor. No final da estadia quase nos expulsaram. O check out estava programado para às 10h do domingo, sábado a tarde já enviaram cartinha pedindo para agilizar a saída. Para um resort que cobra R$ 1.300,00 a diária, inadmissível.
Stayed 2 nights in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom

O quarto é relativamente simples para o padrão do hotel.
Stayed 5 nights in Mar 2021
Verified review

6/10 Okay

Liked: Room comfort
Disliked: Cleanliness, staff & service

Hotel Cristal sem luxo nenhum

A comida e o serviço é pessimo. Comida completamente sem tempero, não fazem limpeza do quarto e até suas malas em um hotel de alto padrão você precisa carregar sozinho
Stayed 2 nights in Dec 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Melhor que o Hotel Pousada

Nossa estadia foi muito boa, atendimento bom, quartos espacosos e desjejum e almoco bons. So o preco da comida nas piscinas foi exorbitante. Nao precisa explorar o cliente dessa maneira.
Stayed 5 nights in Nov 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Cristal - Rio Quente Resorts

O Hotel Cristal fica dentro do complexo do Rio Quente, sendo o mais distante dos três hotéis internos (Pousada, Turismo e Cristal), cujo acesso é feito por meio de ônibus que passa de 15 em 15 minutos até as 23h (após as 23h é de 30 em 30 minutos e, salvo engano, após as 2h há uma van para levar os hóspedes). Em que pese tenha havido uma confusão na confirmação da reserva com a recepção do hotel, após contato telefônico com a funcionária Luciana tudo foi resolvido de forma satisfatória, a qual, inclusive, juntamente com a supervisora Débora, me auxiliaram a organizar um pedido surpresa de noivado que ficou perfeito. Ficamos muito contente com o atendimento. Em relação ao Restaurante da Mata (café da manhã e almoço inclusos), tudo foi bastante satisfatório, principalmente o atendimento do funcionário João Paulo, bastante prestativo e agradável. No entanto, apesar da comida ser muito boa, pelo custo e nível da hospedagem, poderia ter mais variedades tanto no café da manhã quanto no almoço, além de cervejas puro malte (são servidas somente Antártica e Brahma). Destaco, ainda, que as medidas adotadas em razão da pandemia da COVID-19 são satisfatoriamente cumpridas, gerando maior segurança na alimentação. Os quartos e banheiros são bons e amplos. O Hotel conta com uma piscina de borda infinita bem bonita, mas que acabamos utilizando pouco em razão do acesso ao hotpark, praia do cerrado e parque das fontes.
Stayed 2 nights in Nov 2020
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Não existe exclusividade no hotel mais caro

Escolhemos o hotel pela exclusividade. Porém, optaram por demitir 60% dos funcionários (segundo funcionária da Aviva), continuaram vendendo os mesmos serviços com preços altos, sem entregar ao cliente o prometido. Na prática: - O site dizia que teríamos transfers com carrinhos elétricos, ou seja, exclusividade e segurança, porém, isso não estava disponível, somente ônibus fechado, sem ventilação, sem controle de lotação e com baixa frequência de higienização (segundo o gerente, isso deveria ser feito em todos os trechos). - Foi disponibilizado somente um restaurante, diferente do vendido. - Havia um aplicativo para agendamento de refeições que não funcionava e, mesmo assim, fomos barrados, só pudemos comer após uma longa conversa com o gerente. - Ninguém conseguia dar informações, inclusive se contradiziam. - O banheiro alagava no banho. Mesmo reclamando todos os dias, somente diminuíram o fluxo de água. - No site dizia que o Hot Park possuía área exclusiva, mas era “exclusiva” para todos os hotéis do complexo e não para o nosso hotel como o site dá a entender. Além disso, essa área não possuía fiscalização, portanto, não era exclusiva. - No Hot Park haveria um restaurante exclusivo, porém não funciona aos domingos (pois ganham mais dinheiro abrindo para outras pessoas). - Tentam te coagir a fechar um clube, te prendendo em uma sala, sem deixar você ao menos pensar na proposta. - O quarto tem tamanho bom, mas não é excelente. - A comida é boa, mas não ao nível resort.
Stayed 3 nights in Oct 2020

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