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ERNES Hotel Alma Bukit Mertajam

2.5 star property

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Photo gallery for ERNES Hotel Alma Bukit Mertajam

Front of property
Family Room | Minibar, in-room safe, desk, free WiFi
Exterior
Deluxe King Room | Minibar, in-room safe, desk, free WiFi
A hotel reception area with a modern design, a reception desk, a staircase, and a seating area with chairs.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
No 32 Lorong Seri Alma Pusat Perniagaan, Seri Alma, Bukit Mertajam, Penang, 14000
  • Place, AEON Mall Bukit Mertajam
    ‪2 min drive‬
  • Place, KOMTAR
    ‪34 min drive‬
  • Place, Gurney Drive
    ‪36 min drive‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, desk, free WiFi

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Queen Room

Minibar, in-room safe, desk, free WiFi

Standard Queen Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Twin Room

Deluxe Twin Room | Minibar, in-room safe, desk, free WiFi

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe King Room

Minibar, in-room safe, desk, free WiFi

Deluxe King Room

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room

Family Room | Minibar, in-room safe, desk, free WiFi

Family Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior King Room

Superior King Room | Minibar, in-room safe, desk, free WiFi

Superior King Room

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Standard Queen Room

  • Sleeps 2
  • Free WiFi

Standard Twin Room

  • Sleeps 2
  • Free WiFi

View all photos for Superior King Room

Minibar, in-room safe, desk, free WiFi

Superior King Room

  • Sleeps 2
  • Free WiFi

About the neighborhood

Bukit Mertajam

Located within a mile (2 km) of AEON Mall Bukit Mertajam, ERNES Hotel Alma Bukit Mertajam is within 3 miles (5 km) of St. Anne's Church. Each of the 78 rooms at this hotel includes a refrigerator, a minibar, and a coffee maker.

What's nearby

  • AEON Mall Bukit Mertajam - 2 min drive - 1.5 miles
  • KOMTAR - 34 min drive - 20.8 miles
  • Gurney Drive - 36 min drive - 21.7 miles
  • Gurney Plaza - 37 min drive - 22.7 miles
  • Penang Hill - 47 min drive - 22.5 miles

Getting around

  • Penang Sentral - 25 min drive
  • Penang Intl. Airport (PEN) - 43 min drive

Restaurants

  • ‪Pusat Makanan & Minuman YMY - ‬6 min walk
  • ‪豆粒粿条汤咖啡店 - ‬6 min walk
  • ‪孙记面馆 - ‬3 min walk
  • ‪Ang Ang’s Roastery - ‬1 min walk
  • ‪November 23 家啡 - ‬3 min walk

About this property

ERNES Hotel Alma Bukit Mertajam

ERNES Hotel Alma Bukit Mertajam features free WiFi in public areas and a vending machine. There's free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
Guests can expect free WiFi and LED TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, and slippers. Refrigerators, minibars, and coffee makers are also standard.

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The price is $87
Jul 4 - Jul 5
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Cash deposit: MYR 100 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 2 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

E-Red Hotel Cosmo Bukit Mertajam
E-Red Hotel Cosmo
E-Red Cosmo Bukit Mertajam
E-Red Cosmo
E Red Hotel Cosmo
Ernes Alma Bukit Mertajam
ERNES Hotel Alma Bukit Mertajam Hotel
ERNES Hotel Alma Bukit Mertajam Bukit Mertajam
ERNES Hotel Alma Bukit Mertajam Hotel Bukit Mertajam

Frequently asked questions

Is free cancellation available at ERNES Hotel Alma Bukit Mertajam?

ERNES Hotel Alma Bukit Mertajam provides free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What can I see near ERNES Hotel Alma Bukit Mertajam?

This hotel is located in Bukit Mertajam, close to AEON Mall Bukit Mertajam, Bukit Batu Kawan, and Mengkuang Dam. You'll also find Bukit Badak Mati and Bukit Kecil Hujung within a short drive.

Is parking available on site at ERNES Hotel Alma Bukit Mertajam?

Yes, self parking is offered for free at the hotel.

Does ERNES Hotel Alma Bukit Mertajam feature a casino at the property?

No, ERNES Hotel Alma Bukit Mertajam doesn't have a casino.

Is there an indoor pool at ERNES Hotel Alma Bukit Mertajam?

No, there is no indoor pool at this hotel.

Is ERNES Hotel Alma Bukit Mertajam good for couples?

Couples staying at this hotel will appreciate amenities like a minibar and slippers as well as a 24-hour front desk.

Are there hot tubs at ERNES Hotel Alma Bukit Mertajam?

No, there isn't a spa tub at this hotel.

Does ERNES Hotel Alma Bukit Mertajam feature a restaurant that includes a breakfast menu?

No, ERNES Hotel Alma Bukit Mertajam doesn't have a restaurant that serves breakfast.

Does ERNES Hotel Alma Bukit Mertajam allow pets to stay free of charge?

No, pets and service animals aren't allowed at ERNES Hotel Alma Bukit Mertajam.

Are there connecting rooms at ERNES Hotel Alma Bukit Mertajam?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to ERNES Hotel Alma Bukit Mertajam?

The closest major airport to ERNES Hotel Alma Bukit Mertajam is Penang Intl. Airport (PEN), which is 20.5 mi away (43 minutes by car).

Are there rooms with balconies that I can book at ERNES Hotel Alma Bukit Mertajam?

No, there aren't any guestrooms at ERNES Hotel Alma Bukit Mertajam that offer a balcony.

ERNES Hotel Alma Bukit Mertajam Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 13 out of 74 reviews
Rating 8 - Good. 38 out of 74 reviews
Rating 6 - Okay. 16 out of 74 reviews
Rating 4 - Poor. 3 out of 74 reviews
Rating 2 - Terrible. 4 out of 74 reviews

7.8/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

MOHD ZAMRI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Jan 2024
Verified

6/10 Okay

Wei-Fang

Disliked: Cleanliness, staff & service, property conditions & facilities
Spent 2 nights at this strip-mall style nondescript bland & gaudy hotel used to be called 'East is Red' mainly catering ethnic Chinese clienteles. Room was spacious but everything showed well worn due to long usage. Safety box was not working and front desk staff could barely be bothered to help or explain. The hotel served my purpose well of visiting local friend who lives nearby.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Zowie

Liked: Cleanliness, staff & service

Ok experience

So-so stay... Everything was great but not incredible... Acceptable with the price...
Stayed 1 night in Dec 2020
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops and lots of places to eat. Busy and vibrant environment nearby yet in the hotel its is rather quiet.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. But they do not provide invoice if it's booked online just not satisfied with this.
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Verified traveler

Overall okay, but not really meet our expectation
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean n convenient Staff unfriendly and need to really improve
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

Git

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
基本上是不错。 住得舒适, 不会吵杂。 服务员有礼, 待客认真。 附近有很多商店, 购物方便。 赞,赞,赞!!!
Stayed 2 nights in Jan 2019
Verified

8/10 Good

Natasyha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd time at this hotel. Will come back for more ❤️
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 3 nights in Dec 2018
Verified

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
will check in again maybe
Stayed 2 nights in Nov 2018
Verified

8/10 Good

Sakura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a good place to stay at. It is situated close by to nearest town.
Stayed 1 night in Aug 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I first checked in,they gave me a room with no window. I appealled to the counter that they should hv stated if the room I booked hv no window. They wanted me to complaint to Expedia or else I hv to upgrade to a room with window and need to pay some extra money. Anyhow, finally they change me a room with window and no extra charges.
Stayed 1 night in Jul 2018
Verified

8/10 Good

lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are clean and service was very good. Location is a bit far and would need your own transport to reach though
Stayed 1 night in Jun 2018
Verified

6/10 Okay

Sammy

Liked: Cleanliness, property conditions & facilities, room comfort
The room was great. The location is good,close to restaurants. The shower head was loose and the staff 3 times and it wad never fixed. That's the only set back.
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

bad experience in emergency handling

on that day I check in , that is a electricity supply issue cause by TNB, but we found all emergency exit is locked, and in the room don't have emergency light, at the morning staff is talking loud outside room, we can't sleep well
Stayed 1 night in Mar 2018
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room not phone coverage, and the internet wifi service very bad...
Verified

6/10 Okay

Verified traveler

Liked: Staff & service

Good customer service

System down for check in , but front desk officer bring me to room first while waiting for room card. Surprisingly committed for 30 minute , all done within 10 minute delivers to room.
Stayed 1 night in Jan 2018
Verified

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and good service
Stayed 1 night in Dec 2017
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good stay but need improvement on customer service

Room was good and clean, and there's restaurants nearby, just walking distance. If you're a night owl, this is the place, there are a lot bars nearby. Staffs from Afternoon shift were not so friendly, as we have encountered some issues on our booking. And we need to resolve the problem by ourselves, rather than getting assistance from them. Other than that, it was fine.
Stayed 1 night in Aug 2017
Verified

8/10 Good

Premila

Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable

Clean and comfortable. Room was a bit small but overall okay
Verified

6/10 Okay

Morbius

It was OK!

We stayed a night at this hotel as we were attending a dinner and drinks get together with some family and friends which was nearby the hotel. Checking in was ok....the front desk staff is a wee bit slow but not too bad. The room was small but clean. The basic necessities were available. The air conditioner worked very well which was an 'A' in our books. Had a good night sleep after the merrymaking. Checking out was not too shabby either. There's convenience stores opposite the hotel. A pretty good Chinese restaurant within the hotel premises. Some drinking establishments very nearby as well. All in all it was pleasant and if we had to do it again we will.
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

E Red Hotel

a nice hotel with friendly and helpful staff. The hotel room is clean and lovely
Verified

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice new hotel in town

Good facilities. Comfortable rooms. Friendly staffs. Excellent.
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor service

We booked 2 family rooms, the front desk staffs spent almost 30mins just to check the rooms. At the end, they told us only 1 family room available, the other room released to agoda. By right they should upgrade or compensate us with better room, but they only offered us a smaller room(standard) without apologizing. Overall, we have terrible experience with the hotel, especially the front desk staffs. Definitely will not come back to this hotel.