Sheraton Buenos Aires Hotel and Convention Center4.5 out of 5.0
Recent guest reviews
I am an SPG Platinum and stayed at this hotel for 24 nights in the last 2 months. Twice I have had issues with water seeping into my room and water all over the carpet. Once the water came in because the side of the window literally leaked, the other time was a faulty air conditioner. When I called the guest services both times they are only interested in having someone go to the room to see how to fix it. I clearly stated both times, yes it needs fixing, cleaning etc.., but I want another room! I am not waiting 1 day for mildewy carpet to dry out. Twice, same poor responses from the staff. I had to make several calls and demand a new room then wait an hour to be reaccommodated in inferior rooms. I guess Platinum status means nothing at this hotel as they don't even acknowledge the status at check in. Also, I have NEVER seen an upgrade at this hotel since 2013. Not a Platinum experience to behold.
The hotel is well located and has a large lobby. My room smelled like sausage, and staff were not keen in changing my room. So they perfumed it. I used my spg points, which made me happy not to pay for this experience. I liked the facilities such as a spg club launge and the late check out was much appreciated. Breakfast is basic but good. The building is old and needs remodeling.
This is a very good hotel for business, the service is very fast and good as usually is required for biz travelers. The only area to improve should be the breakfast with limited options to start the day. No omeletts bar, a lot of sweet bread, fruit with syrup so if you Want healthy breakfast is going to be hard. For dinner is Also limited but it close at 10pm so after arriving from Flight my best option was room service with good quality meals. The gym is amazing, equipment is great but maybe it lacks of 24 yout availability. In general i liked but by improving these areas it would be my best option to stay in the future. Best regards,
I don't have much new to add to the positive reviews so will keep this short. The rooms were just fine and the housekeeping excellent as expected. I had the package with breakfast included and the breakfast buffet was very good. I spent 5 nights there and on 3 different days the AC either blew cold air only or hot air only, making the room uncomfortable. I called maintenance the first 2 times and got it fixed. The 3rd time I gave up and opened a window. I swam in the pool several times. it is not huge but certainly big enough to either swim (short) laps or just splash around. I believe you can order food / drinks from the pool area. Bring your goggles if you plan to swim. Everyone talks about the view from the front of the hotel which overlooks the clock tower and busy city. My view was from the back of the hotel which overlooks the harbor with ships coming and going all day; railroad tracks with activity; and two major highways. I enjoyed it. The noise level was not a problem from the 11th floor. The hotel is on the same property as a Sheraton Tower hotel which has more upscale rooms, restaurants etc.
I spent a weekend in the hotel waiting for a flight. I had spent the prior week staying in the Sofitel Arroyo. The Sheraton is not as nice as the Sofitel but my rate was about 25% less. I was upgraded to a room on the 22 floor, which included lounge access. The lounge was ok for snacks and coffee/soft drinks but alcohol was limited to 2 hours each evening. The made to order omelets for breakfast were very good and the view of the clock tower and coast were beautiful. My room was adequate but not nearly as nice as the Sofitel. Although it was somewhat rundown, it clean and everything worked. For the money, I would probably choose the Sheraton. But I don't demand the best of everything.
This is a great hotel for business travel. The location is ideal as it is close to downtown and Recoletta. My room was spacious, clean and comfortable. I appreciated the mini-fridge and the powerful A/C. The big bonus was the complimentary breakfast which is delicious. My only complaint is the lack of an in-room coffee machine.
3 days in this hotel ., room on the 10th floor. The room is old and falling apart, stains on the carpet, stains on the wallpaper of the bathroom and wallpaper falling off the wall. The main issue is the state of the electric power points, hanging off the wall and wires exposed., both a health and safety and fire hazard! Very dangerous and a fire risk! Room service in the early hours of the morning, cheeseburger ordered, the burger had clearly been rewarmed or microwaved and the fries were cold., Steak the next day very good but no vegetables served with it. Very poor Wouldn't stay here again out of choice. No tea/coffee making facilities in room. Cheap, old and low standard.
My wife and I recently stayed here again in transit to the Airport the next day. Well, the Sheraton service was as stellar as ever and the staff at Reception went the extra mile to accommodate our requests. We liked our suite upgrade, the complimentary half bottle of Malbec and the attentive, courteous enquiries from Housekeeping staff. Always a pleasure to stay here!
I stayed at the hotel for 1 night on business and room and bed were comfortable. Executive Lounge was not as large as you see in other Sheratons or SPG hotels but it was well stocked with food and quiet that you can catch up on emails while admiring the beautiful view. Breakfast was great also at the exec lounge. The staff overall was friendly and attentive. Hotel overall looks kept up. For Latin American standards, it is what you expect for a 5 star hotel. I would stay there again.
I've stayed here numerous times over the past fifteen years as my employer has a corporate contract with the sheraton in B.A. I can honestly say the rooms have not seen ANY update since I first stayed all those years ago. I understand some hotels just cannot afford an entire overhaul....but generally those that don't completely refurbish still add a few little modern conveniences - some USB ports or multi plugs. Not the Sheraton Buenos Aires. In fact, most of the (non multi) plug points in my room didn't even work. Despite my airconditioning being set to 19c the actual temperature in the room never dropped below 24c. Thankfully the windows open a little so I managed. The good points: - The lobby and the public areas have been refurbished. - The staff are generally all very nice. I feel sorry for them having to work in such a place as i'm sure they get loads of complaints. - the recreational facilities are good. There is a decent gym as well as indoor and outdoor pool. The bad: - as already mentioned the rooms are in a poor state. It's like being in a time warp. - wifi is chargeable. - service in the restaurant is very variable. - no tea or coffee in the room. I've also stayed in the intercontinental in buenos aires. It was a world apart.
Reviews from Trip Advisor
68% of guests recommend this hotelTotal of 1954 reviews