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Sheraton Buenos Aires Hotel and Convention Center

4.5 out of 5.0

Recent guest reviews

I was staying at the Sheraton Buenos Aires , and was having trouble with my bank and needed to phone Canada to get the issue cleared up. I contacted the Sheraton operator and asked her to place a COLLECT call to Canada . The number was put through , with the Canadian number acknowledging that the bank accepted all long distance collect calls. I was on the phone for about ½ hour trying to clear up the issue. When I checked out of the hotel, I was confronted with a charge 2660 Argentinian pesos for having placed a direct call to Canada. When I advised the front desk this call was Collect, I was told that this hotel did not process collect calls, and the call was charged as a direct call. I advised the front desk that the operator never told me they did not process collect calls, and had they advised me, I would have made alternate arrangements to call. I tried to explain that I made a similar collect call at the Sheraton in Rio de Janiero a few days earlier with success and only had to pay a small connect fee. I was confused in why 1 Sheraton could handle collect calls, while another’s policy is not to process collect calls. The Front desk were not willing to listen to my concerns, and said basically the policy was to advise customers collect calls were not possible, and as all operators knew this, the charge could not be reversed. Requests to speak to the operator who placed my call and the service manager was rebuffed by the front desk.After much argument, I begrudgingly accepted a 20% discount on the call, still leaving me with over $100 USD in a long distance charge I should never have been billed for. Several efforts to deal with the local hotel failed, this hotel just repeating what I said and not offering any solutions. I was impressed with Corporate in that they responded immediately to the issue with providing me points in lieu of a credit. In my opinion, Corporate managed the issue well when I contacted them.The Sheraton needs to back up its advertising promises with actions at the local hotel. This issue ruined what was for the most part a reasonably good stay.

I was very disappointed with the low standards I've encountered at this Sheraton hotel. The cleanliness of the room was questionable. The general dated look of the room, the shabby aspect of furniture, everything was not what you expected of the Sheraton brand. My tv wasn't working. The noise, in the corridor made by housekeeping and other staff slamming the doors, doesn't allow you to rest peacefully. In general, a very poor quality hotel. Best advantage: location.

The hotel is a solid 4 stars. I've been there several times and the rooms were good and spacious. The bathrooms were always clean and the breakfast is great. But what really stands out is the location: right in the San Martin Plaza and next to the Puerto Madero region. I recommend this hotel if you need to be around that area.

We stayed four nights as tourists and liked a few things - others less: The hotel is quite well located and we did most of the touristic "must does and must sees" by just walking. If you have sufficient time, this is recommendable. It is obviously also quite handy for business people since the business district seems to be pretty close. The rooms have seen a few years already, and they are a bit old fashioned: thick carpets, shower in the (old and worn) bathtub, dim lights... also the noise insulation from the windows is very bad, which is inconvenient since the hotel is basically surrounded by high traffic streets. Rooms are clean, however, and room maintenance was working well. Breakfast was ok, nothing to get excited about, just ok. Staff in the restaurant, like the staff on the reception floor, was full of attention and very friendly, the looked very well after us. Thanks for that... The thing that was not acceptable, the cleanness and maintenance in the pool area. The pool as such was dirty, the water hazy, and WE had to tell the staff that we wanted them to clean it. The leaves and plastic cups that were floating on the bottom of the pool were removed the next morning, but should have been done on a regular basis and without the guests telling the staff. The surroundings of the pool are obviously not cleaned at all. We understand that there is dust and so in a mega city like Buenos, but it is not acceptable that when you walk one time across the pool area, your feet are simply black. And the rest of the pool area is basically the same (photos attached of the racks holding the fence around the pool area). Daily cleaning should be mandatory! And we felt that even weekly or monthly cleaning wasn't done thoroughly (or not at all). In the gym, things are a bit better, unless you take a look from inside at the window front between the treadmills facing the pool. it is just not Sheraton standard...! So all in all, we would certainly come back and book the Sheraton again, but management should be aware that there is some (urgent) work to be done...

The hotel is old and smells bad. I arrived at dawn after a long and troubled flight and was offered a smoking room with no previous checking. I had to return to the service desk and ask for another room. The carpet must age 100 years, the furniture is damaged, it really needs a renovation. But the worst was yet to come: the service is non-existing, no one cleans the room unless you call the front desk and request for service. No cleaning or fresh towels. Completely out of Sheraton standards.

Everyone at reception, bar area, room service and Gabrielle who gave me a wonderful massage are the biggest asset of this hotel! I will keep this short as possible -: Bathroom flooded when the plug was pulled from the bath tub, hair and dark matter covered the bathroom floor, it smelt bad! I nearly slipped getting out of the tub on the wet floor, no wall or hand rail to hold onto when getting in and out of tub. This should be a basic in all hotels where H&S is concerned. It took one hour for technician and house keeping to come and resolve the issue. Sadly very poor clean up, the floor wasn’t disinfected after drain matter was all over the floor. I asked the cleaner to spray the floor but they didn’t understand and sprayed air freshener. When trying to report the matter that I nearly slipped the hotel operator didn’t understand. Sheraton beds are awesome, this was a comfortable bed, sadly my room was covered in feathers from the bedding, it looked like I had, had a pillowcase fight or killed a chicken in my room lol 😂 Tv channels extremely poor, not one English Channel for movies, channels were all in Spanish. Only news channels in English. Curtain in the room was not hung properly, hanging off attachments at the top so wouldn’t open,close properly, allowing day light to poor in. Went for a massage and used the steam room which needs completely renovating. It smelt of damp and the wall tiles, ceiling discoloured, cracked and paint peeling off ceiling, depressing. Also there was hair stuck to the wall. It felt dirty! My massage was the highlight of my hotel stay. It was more a physical therapy, deep tissue massage, Gabriella thank you so much! Brilliant!! Rooms need updating, you have to phone to ask for kettle, iron & ironing board. Usual SPG bathroom amenities, soap, shampoo, conditioner etc. This hotel could be amazing but needs major renovation. New lobby is very nice, however like I’ve explained rooms/bathroom old and dated. I wouldn’t stay here if visiting on vacation. I’m a big SPG fan and this hotel lets SPG down.

We stayed here for 5 nights before we went on a pantagonia adventure. Concierge was so helpful. Breakfast was always good. Pool was nice with good food service. Easy to get taxis and close to the train station. It can be a bit noisy but this is Argentina and it is not the same as USA.

The hotel is very well located. It is close to the harbour, for cruise ships and very close to Florida St., which is the main street. The rooms are dated and very basic. We opted for concierge class which gave us access to the lounge. I don't think it was worth the extra money. I saw newer carpets by the elevator on other floors. If the conceirge level is not updated I am not sure that the other levels would be.

This hotel needs a revamp, it seems it has not been updated for many years. the floor I stayed on reeked of smoke, although it’s non smoking. The carpets were dirty and bathroom uncomfortable. No coffee/tea available in the room.

I stayed for 5 nights at this hotel in late February. The concierge staff were unsmiling, unfriendly and unhelpful. Yes - the hotel seemed busy however a smile costs nothing and as for the 2 older gentlemen behind the concierge desk I felt as if I was intruding by asking for assistance before being summarily dismissed. Housekeeping was inconsistent - on check in there were 2 bottles of water in the room. The second day there was 1 and the third say none at all. Reception were friendly and efficient as were the bar staff.

San Martin / 1225 1275 Buenos Aires Capital Federal

Hotel highlights

  • Steps from Torre de los Ingleses and Plaza San Martin
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool and indoor pool

Located in Retiro, Sheraton Buenos Aires Hotel and Convention Center is next to popular attractions like Torre de los Ingleses and Plaza San Martin. This 740-room, 4.5-star hotel has conveniences like an outdoor pool, an indoor pool, and a health club. Located in central Alem Street, the hotel is also near Teatro Colon and Obelisco.


Dining

Enjoy dining at one of 2 onsite restaurants including Buono Ristorante, which specializes in Italian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 11 AM.


Rooms

The 740 rooms are soundproofed and have an array of amenities, including minibars, free newspapers, and laptop-compatible safes. LCD TVs come with satellite channels and pay movies, and guests can stay connected with wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Phones and desks are other standard amenities.


Property features

Sheraton Buenos Aires Hotel and Convention Center features an indoor pool, an outdoor pool, and a health club. If you drive, self parking is ARS 60 Per hour, or you can take advantage of the airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

68.0% of guests recommend this hotel

Total of 2120 reviews