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Park Tower, a Luxury Collection Hotel, Buenos Aires

5.0 out of 5.0

Recent guest reviews

We stayed at the Park Tower for five nights after our cruise around South America. From check in to check out, service was excellent. We especially appreciated the kind gentlemen at the concierge desk who who were always ready and able to help with suggestions and reservations. Our room was huge and had a beautiful view of the bell Tower, train station, and off in the distance, the cruise port. The bed was really comfortable, bathroom well equipped, and the AC was amazing in the hot humid BA weather. We would definitely stay here again.

the Best Option in Buenos Aires, Best Service, Best Location, Best Front Desk, Fantastic Breakfast, beautiful Lounge on the 22 nd floor, Great Sunset from the Corner Suite, great pool, everything is great!! thank you All!!!

We stayed in a spacious king size room for the day because our ship came early and our plane left late. The breakfast was still serving when we arrived. It was served in a lovely room with a view and champagne was included. The staff was so pleasant from check-in, concierge and restaurant. This elegant hotel made us wish we had planned to stay a few days longer.

From the time we arrived at this beautiful property on February 7/18 we have been treated very well by all the hotel staff with a gracious and courteous attitude. We arrived mid morning and you should not expect to be assigned a room immediately as they’re in the process of making rooms available for arriving guests. This in our case was how they handle this situations. We arrived and our luggage was immediately gabled and tagged. We were escorted to a registration area and seated immediately. The lady proceeded with registering us and explained our room would be made available to us soon as it was cleaned. We were directed to lounge area, offered complimentary beverages and given access to WiFi. Time flew by and we were advised our room was now available and within minutes our luggage was brought to the room 1258, by a very friendly and courteous Bell Man who went to great lengths insuring our room met our expectations and gave us a review of television, telephone, beverage fridge, availability of breakfast dinning, guests services pool and fitness center. The guest services representative and door man were very helpful as well. Thank you all for your attention and we look forward to the remainder of our stay.

This is a Beautiful Hotel in an Excellent Location! Our room was Lovely, the service was the Best, from check in to check out. Excellent concierge! So helpful and informative. The Bar Happy Hour was a great way to relax after a busy day out and about. The breakfast was over the top with Superior Service. We had a great stay and would highly recommend this property to Buenos Aires travellers.

I stayed at this hotel in a business trip for 5 nights. I would describe the facilities overall as good, and the staff generally friendly. The bed was very comfortable and the room overall good. Breakfast was good and the service great. I had some delays with checking in but nothing terrible. Here is, however, where "luxury" begins: I had to take cold water showers two days because of hot water issues. Being it summer, this is not a catastrophe but when you are paying top dollars is not what you expect. Of course, recognizing the problem with some discount was out of the question. To add insult to injury, the called my rate special and at over $ 200US per night, I did not qualify for reward points.

Park tower is classically designed with gilded decorations which are still well maintained. The bed was comfortable and the breakfast was very good with a nice selection of local pastries, continental breakfast, and even a Chinese section. Location is central and about a 15 min walk to the shopping mall Galerias Pacifico.

This was an amazing stay. I was made very welcome, the room was stunning and location was perfect. My husband sent flowers for valentines day, they were beautiful. The concierge team are incredibly helpful, we spoke every morning, whilst bemused at my total lack of direction as I left each day for a run. In the end, the staff would ask where I thought I was heading and very politely gave me accurate directions (usually the absolute opposite of what I thought was the direction) and always greeted me in and made me feel very welcome. We had excellent recommendations on areas of Buenos Aires, restaurants and travel. We actually took the Catamaran to Uruguay, across the Rio de Plata and the concierge helped with this also. I cannot speak highly enough of the kindness and welcome from this hotel and its staff. There is also access to the Sheraton next door-very impressed in these days with recycling. The lovely benches were made from plastic bottle tops, the solar rechargers are also recycled. Very impressed indeed. I travelled last February 2017, and would recommend this hotel to anyone visiting this beautiful city.

Nice location, large clean & comfortable room. Helpful front desk. Perfect spot for work travel, feels a lot like most major chains. Also, for a night or two as you explore the city. 5-20 minute walk to most attractions.

The Good The hotel is well situated in the Retiro section of Buenos Aires – it’s nearly across the street from the train station and a few minutes away from the ferries. It’s off of a beautiful park and there are excellent views from the hotel. The Park Tower is connected to the Sheraton hotel (and as I found out, is connected on every single floor, which I did not expect). The staff additionally was always very helpful. The concierge, Gustavo, provided excellent recommendations and went above and beyond to get us dinner reservations, shows, tours, etc. In general, all of the staff that we interacted with spoke fluent English and were very pleasant and super nice to the kids. The OK The rooms are large, comfortable and pretty tastefully furnished. The bathrooms, however, are really beginning to show their age. This includes cracked tiles, loose fittings, the early signs of mold in a couple of places, etc. What Needs Work We had issues with our air conditioning. Middle of summer and 95 degrees outside and rooms would just not get to a comfortable temperature. Required 3 trips from maintenance over 2 days before it was finally resolved. Maintenance in general is big issues for hotels, but in particular those in a luxury category – this seemed to showing early signs of falling behind. Each room is also provided a butler – sounds great in theory, but hardly ever worked as planned. Simple requests like pods for the coffee maker, water bottles (because they weren’t replenished by housekeeping), etc would take forever. One night I requested water (again because wasn’t replenished) and it took almost one hour to arrive. I even went down to the reception and they mentioned that they don’t have water bottles at reception. I thought that was really ridiculous and told both the guest relations manager and front desk staff. They were kind enough to send our kids some candy, but it just didn’t feel like Luxury Collection service.

Avenida Leandro N Alem 1193 Buenos Aires Capital Federal

Hotel highlights

  • Steps from Plaza San Martin and Torre de los Ingleses
  • Free buffet breakfast
  • Free WiFi in public areas
  • Onsite dining

Located in Alem Street, Park Tower, a Luxury Collection Hotel, Buenos Aires is next to popular attractions like Plaza San Martin and Torre de los Ingleses. This 181-room, 5-star hotel has free breakfast along with conveniences like an outdoor pool and an indoor pool. Located centrally in Buenos Aires, it's also close to Teatro Colon and Obelisco.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 10:30 AM. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All of Park Tower, a Luxury Collection Hotel, Buenos Aires's 181 rooms are air-conditioned and have an array of amenities, including minibars, free newspapers, and safes. For entertainment, guests can expect to find satellite TV. Select Comfort beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and bathrobes. In-room massages are available, and rooms also include desks.


Property features

Park Tower, a Luxury Collection Hotel, Buenos Aires features an indoor pool, an outdoor pool, and a fitness center. If you drive, self parking is ARS 280 per day, or you can take advantage of the shuttle from the airport to the hotel (available 24 hours) for ARS 740 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, outdoor tennis courts, and free WiFi in public areas.

Room options

Suite, Corner

King 1 | Sleeps 3

Grand Room (Deluxe)

King 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

87% of guests recommend this hotel

Total of 803 reviews