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Panamericano Buenos Aires Hotel

4.5 out of 5.0

Recent guest reviews

We stayed at the Panamericano twice: 6 nights before our Antarctica trip, and 1 night on the way back. First room, #1111, king bed, sofa, mini fridge, safe, bathtub & sink, separate shower, toilet and bidet. Shower is for 2 people, but the glass partition only goes half way. If you use both sides, the room will get flooded. There's plenty of hot water, but the pressure isn't so good. The A/C vent leaks and the grab bar in the shower is very loose. The view from #1111 is of the other hotel's tower. The second room, #403, faces the main avenue, but isn't noisy at all. The buffet breakfast has the standard items (no decaf coffee!). The hotel's location is great! To the right is a supermarket, first street (Lavalle) to the left has lots of shops. BTW, the hotel's electric plugs are type "N" (slanted plugs, not the 2 round European type). We bought 2 converters on Lavalle for less than 1USD. We had difficulty getting on the WiFi, but that may have been our phones. Once we got on, it was OK. The staff was very helpful giving us directions and dinner suggestions. There's also a subway stop close by; very easy to use and inexpensive.

We thouroughly enjoyed our stay at this centrally located hotel. Our room was lovely; spacious, clean and well maintained. The breakfast was high quality and tasty with lots of choices. The front desk staff was professional, friendly and helpful at every turn. The pool on the 23rd floor was an oasis of relaxation. The views looking down at the obelisk, the Teatro Colon and the city were exceptional. My only regret is that I did not take more pictures of the city from the rooftop. No doubt this will be our hotel of choice when we return to Buenos Aires.

We spent over a week at Panamericana and we thoroughly enjoyed our stay. The location is very convenient to see all the touristy places and there are several good restaurants nearby. It is located across the street from the beautiful opera house and within walking distance of many other must see attractions like the cemetery. The hotel staff were all very nice and they conveniently arranged Day trips for us. All the trips they arranged for us were excellent and included hotel pick up. We especially loved the La Ventana Tango show. This is a very nice traditional hotel. Yes some aspects were a little worn but overall it was lovely. The rooms are clean, comfortable and large and the jacuzzi bath tub was particularly appreciated after a long day of walking. The bath gel makes great bubbles. The pool area on the top floor was also really nice and a very comfortable place to relax with great views of the city. The breakfast buffet was large and diverse and typical for large hotels. We appreciated the homemade yogurt and nuts which made it good for us. This hotel seems to cater to large tour groups and understand why with all its conveniences. The staff catered to us too and overall we found it a great place to stay. If I return to Buenos Aries again I will stay here again.

Im still not happy that I didn’t receive a refund when my flights were canceled because of bad weather. I had booked and paid in full through Hotels.com. They have a no refund policy for any reason, so I wouldn’t pay in advance when choosing this hotel. Bathroom is a Dream, spa like room with marble everywhere in room 1129. Big spa like towels, strong hot water. Just need jets in the separate tub and a few lit candles and it would be pretty perfect. Do yourself a favor and do not add the optional breakfast. Their breakfast is just not good. Over cooked bacon, runny scrambled eggs, unremarkable other choices. Inlets and eggs cooked to order are available for an additional charge. Buffet is way overpriced. Try one of the many places just around the corner on the pedestrian roadway where there are many restaurants and shops. No hairdryer in the room. I asked at the desk and they had one sent up. Poor quality bath products. Bring your own shampoo and conditioner or buy some if you try to travel with just a carry on, at the pharmacy on the pedestrian way. It’s called Farmacity. I had an executive suite. Two very nicely done, spacious rooms. Unfortunately, there was no remote control for the television in the living space, so it went unused. I ended up spending all my time while in the room in the bedroom. I wish I had opted for a regular room and saved that money. The walls in my room were very loud. The walls were so thin that I could hear the couple in the room next to me speaking. I could hear the water in the walls, people talking in the halls and the street traffic. There is no coffee pot or hot water pot in the room. ATM on the ground floor with a ARS 18.60 fee. I noticed several flight crews and that Gate 1 Travel groups stay here. There was a youth convention staying here several days during my stay. The staff at the door were very friendly and helped with a couple of tours. Also made sure the taxis didn’t take advantage of me. They were very good and made up for some of the bad points. The view from the 23rd floor is fabulous! Worth the stay here on its own! The location is also good for touring the city.

We went for some drinks at the Cigar bar a few weeks ago. The hotel itself is amazing. The terrece that they have is beautiful and also known to be the place from where they take the most iconic photographs of Buenos Aires. The cigar bar is a really nice place to relax. Euge, the bartender, is a very helpfull person and a great mixologist. Ask her for recomendations on what to drink or smoke! Really nice old school atmosphere.

There are two main reasons for my rating: the service and the breakfast. Both are not 5* quality - by far. The breakfast is good enough for a 3* and not more and apart from the lovely concierges downstairs the service is average. What really winded me up though was that I was almost charged double the price when I checked out. The guy working on the 20th Jan at 5am (no nametag) put down the bill in front of me and said: ok? I had a look at the USD amount and thought it is a bit much, but maybe I don't have the correct USD/GBP ratio in mind. So during nodding my head I double-checked, then looked for my booking confirmation and yes! Instead of 475 I was charged 798 USD. I pointed that out to the person behind the desk which made him angry in a way what is just jot right. He had a go at me that this is my own fault and he asked. He can't redo that, because it takes so long. I said to him that I'm not willing to pay almost double and that I think it is his job to correct it; especially because I was the only person checking out at that time. During the process he kept telling me that it is all my own fault in a very rude way. Looked a bit like he got caught and was angry that I actually did double-check. I'm sure most people at this time of the day just pay and maybe realize later or never. Apart from that - the room was a bit old, but ok and the rooftop is amazing, especially for a dip and watching the sunset.

When we decided to return to Buenos Aires, one of easiest decisions for us was where to stay: we loved PanAmericano the last time we were in Argentina and looked forward to staying there again. Alas, time changes many things, not always for the better. On our first stay, check-in was a delight, with a friendly, charming staff exuding the genuine desire to be of help; this time, the traditional counter has been replaced with desks and chairs and the staff seemed less helpful. Told that our room wasn’t ready when we arrived, we registered, checked our bags and headed for lunch and tour of the surrounding area. When we returned midafternoon, our room still wasn’t ready and wouldn’t be for at least another 30 minutes. With absurdly limited seating in the large, open lobby area (you can go down to the end of the lobby to sit in their breakfast area), we sat on steps and waited. And waited. A dozen or more people enter, register, and immediately receive room keys. We waited. Eventually, after several hours of waiting, we received the prized key and headed to the north tower. The room had good and bad elements. On entry, all was fine except for several candy wrappers around the beds (after hours waiting for the room to be cleaned). It had twin beds and a large window overlooking the famous Avenue 9 de Julio and Teatro Colón. Although there was limited storage (bed stands and a few shelves in the closet), the room included a work desk with power outlets and a small table. The bathroom had both tub and separate shower (more later); counter space in the bathroom was limited. The large flat screen TV seemed to have only one English station (CNN International). The air conditioning worked wonderfully well, a true blessing in summertime in Argentina. But…. The walls were paper thin so we could hear the television playing down the hallway from us—two rooms down, with a stairwell in-between (we ended up contacting hotel management after the noise level continued well after midnight for several nights). We could hear muffled conversations in the next room. Hallway doors did not seal completely—you could see lines of light radiating from between the top of the door and the jamb above—probably adding to the overall noise level. The floors are wood (lovely) but they did nothing to dampen sound: we were entertained by the people above us sliding chairs around until well past midnight and awakened by heels clicking at 6 in the morning. The windows are single pane (?) so the road noise from one of the busiest streets in the world was a constant companion, day and night; sleep, when it came, was accompanied by the sound of motors, alarms, shouts, sirens, dogs barking and, especially when fans celebrate a favorite team’s win by racing up and down the avenue, screaming and honking and setting off of fireworks at the Obelisk. The first night, as tired as we were from travel, we managed to sleep only by using noise cancelling head phones—not a comfortably sleep—and the second night with the aid of a sleeping pill. Amenities usually associated with prestigious hotels in the US and Europe were lacking: there was no coffee pot, iron, robes, or even tissues available (perhaps this is a South American thing?). On occasion, the bathroom towels were short-changed so we had no floor mat or insufficient hand towels. The bathroom, as mentioned, had both tub and shower but the shower was useless: when you opened the door to turn it on, water shot out of the stall and onto the floor. Closing the door made little difference because there was no seal to keep the water from flooding out under the bottom edge. The drain for all bathroom plumbing was open between the toilet and bidet so any flow of water gurgled loudly as it passed from the drain through the pipes under the floor. The marble counter was cracked, the wood framing of the sink was warped and chunks of paint and wood were missing from the wood at the bottom of the bathroom door. The hanging wall shelf was broken and canted so items slid off. The deadbolt wouldn’t slide into place so the only secondary security was the chain across the door. Apparently, Buenos Aires has rolling blackouts during the summer and we experienced such a blackout for about 15 minutes. The hall turned virtually black, though there were emergency exit lights that spread almost no light; the stairway next to us were virtually black. Without the aid of a phone flashlight (so keep that phone charged!), navigation would have been dangerous. The good news is that most blackouts are short so unless it is an emergency, just stay in place. Breakfast is included in the room price and the breakfast bar is serviceable, though plates were often scarce and more than once we found a dirty bowl to be the only available one. A third of the space is given to breakfast breads, another third to fruits and the last third has cereal and yogurt and cold cuts / cheeses. Off to the side are scrambled eggs, bacon, and sausage. When we were there, orange juice abounded but that was the only juice offered. Coffee, tea, and hot chocolate are available. The PanAmericano has an excellent gym / spa combination with a large pool on the 23rd floor. Plan to exercise early or late on the treadmills because the space has a glass roof and temperatures rise quickly in the summer. The pool is a popular place to hang out and was frequently crowded with happy vacationers. Daily cleaning was done quickly and efficiently. The PanAmericano seems to have something of a language problem. The desk staff was fine, but if you ask one of the porters a question in English, he may need to find someone to help. The one time we interacted with the concierge, we were able to communicate but it was not easy. The question we always ask ourselves when we stay in a hotel is whether we would book it again. The answer in 2013 was an enthusiastic yes. In December 2017 the PanAmericano has a different feel and different sensibilities. While not ruling out a return booking, we would at least consider other close-by hotels.

Had a wonderful time at this hotel. It was exceptionally clean and up scaled. The staff were very friendly and courtesy. I would recommend this hotel and give it a 5 star rating. The hotel is in the heart of Buenos Aires and you can shop until you drop!!

Spent two nights at hotel on a Grand Circle tour to Antarctica. Hotel location is very convenient to central BA across the street from the Opera House and the obelisk. There are many nearby restaurants to enjoy. If you walk out the front door and turn their is a small market which sells snacks and wine. The hotel rooms are nice with comfortable beds. Rooms are somewhat dated and have a small refrigerator. There also is a safe in the room. Buffet breakfast was good with a lot of fruit choices.

My children were not allowed to use the pool, a service with paid for in advance. Manager never came to talk to us as promised by receptionist (Emiliano). Phone calls were not transferred to our room and transportation to the airport arranged at front desk the day before never showed up. We travel around the world, never had so many bad experiences in one place. It was our first and last stay there. A mis hijos no se les permitió usar la piscina, un servicio pagado por adelantado. El gerente nunca vino a hablar con nosotros como lo prometió el recepcionista (Emiliano). Las llamadas telefónicas no se transfirieron a nuestra habitación y el transporte al aeropuerto concertado en recepción el día anterior nunca se presentó. Viajamos por todo el mundo, nunca tuvimos tantas malas experiencias en un solo lugar. Fue nuestra primera y última estancia allí. Servicio de cuarta.

Av Carlos Pellegrini 551 Buenos Aires Capital Federal

Hotel highlights

  • Walking distance to Teatro Colon and Obelisco
  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining

Located in 9 de Julio Avenue, Panamericano Buenos Aires Hotel is adjacent to Teatro Colon and within a 5-minute walk of other popular sights like Obelisco. This 305-room, 4.5-star hotel has 2 restaurants, a full-service spa, and an indoor pool. It's in central Buenos Aires and also close to Plaza de Mayo and Casa Rosada.


Dining

Start your day off right with a free buffet breakfast. Enjoy dining at La Luciernaga, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

Panamericano Buenos Aires Hotel's 305 rooms are recently renovated and provide minibars, free newspapers, and laptop-compatible safes. Guests can expect 32-inch TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Rooms also include desks.


Property features

Guests of Panamericano Buenos Aires Hotel enjoy a full-service spa, an indoor pool, and a fitness center. Valet parking is ARS 380 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for ARS 940 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and 22 meeting rooms.

Room options

Studio, City View

King 1 | Sleeps 2

Executive Suite

King 1 | Sleeps 2

Studio Suite

Full 2 | Sleeps 3

Standard Room, City View

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 1619 reviews