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Panamericano Buenos Aires Hotel

4.5 out of 5.0

Recent guest reviews

The hotel is perfectly located at the center of the city. Very near to the obelisk and the opera house. Around it are restaurants and shops. Lobby is clean, nice smell. Staff are nice and accomodating. Room is big and clean

We stayed here on a group tour of several South American cities. My reaction to the hotel is mixed. It’s in a great location, near the famous obelisk on Avenida 9 de Julio. The hotel is elegant and old with a number of updates, not all of which were helpful. Our bathroom had a tub with a shower, but someone thought it would be a good idea to stick another small shower in the corner. Turns out that if you tried to use it, you got water all over the floor. The sink seemed like an afterthought. It was small and narrow with a strange angled interior ledge that took up a lot of the interior space. The beds were very comfortable, and we appreciated being able to get CNN International on the TV. The breakfast was okay but not great. We would have loved a choice of omelets in addition to the mushy scrambled eggs. There’s a small pool on the roof and an observation area with great views of the surrounding city.

What you get depends on who you speak to and how you speak to the front desk. Spent 4 days at the hotel. Travelled with friends. Although we booked 2 months before arrival the requested room was not available; however they 'upgraded us'. There was a view, but a large part of the view was of drab rooftops and a rather large fan (see attached photo). The room was large, bed comfortable (our friends was not, saggy in the middle), the bathtub has no overflow so keep an eye on water levels. On three days the towels provided were frayed (photo), something you would expect in a third world country. The toilet door doesn't open 90 degrees because it bumps into the bidet. Separate sitting room had a couch with extremely soft cushion, first time you sit on it you sink 6 inches down. Basic things like Kleenex are non existent. Air vents have dark stains around them from lack of cleaning. Breakfast was included. Very basic for a hotel which claims to be in this class with cereal, runny scrambled eggs,'Asian' eggs and rice, two types of cheese, two types of ham and assorted breads, a few bread type sweets and fruit. Finding a table can be a challenge when the bus tours come through. There must have been a staff shortage on the first day as many tables had dirty dishes on them and remained so for most of the duration of our breakfast. The pool on top of one of the tours provides good views, the tiles around the pool could use a good cleaning. While some staff are very attentive, several of the staff are very aloof. There is a concierge area, but other than handing us a map, no further suggestions were extended. No value add advise provided at check in. Heads down, no 'who is next', bullies get served first. Location is great though, but we and our friends who were equally not impressed would not return. Many other fish in the sea.

Nothing worked. Service was awful. We were with our kids (12 and 1 - given the very untypical for Argentina no-children-policy in the pool anyways a bad idea). Broken glass everywhere in the room (our little one crawled through it, I cut myself) when we moved in. Took 3 calls to have someone clean it. No apologies. Tried to fool us at breakfast, broken TV, WLAN, toilet. Very unfriendly (asked for an adapter, was sent to a store which did not have one. No help after I asked again). We moved out early.

This was a very poor performance from check-in to check-out. The only highlight is its central location. The rest is simply out of date. Smelly furniture. Serious staff. No value for money. No recommendation.

We stayed 4 nights in a studio room in this hotel. We chose the hotel because of his location close to the centre, opposite the Colon Opera House and next to two metro stations. So its location is excellent. The room was a studio and the beds were comfortable. The hotel gets lots of people coming and going often spending some nights in BA prior to visiting Santiago in Chile etc. The breakfast was fair. We were able to go to our room within an hour of our arrival. This was appreciated as we had just arrived following a 14 hour flight from the UK. The covered swimming pool was moderate size and heated. Our only gripe was the IT. We needed to take an internal flight in Argentina and wanted to do our on line check in and print our boarding passes. I was directed to the computer room to do this and then to send the details for the reception for printing. My problem was that both computers would not start. I checked all the connections and scratched my head. I then discovered that certain times of the day the computers do not work. This was 4 pm. Overall we enjoyed our stay in BA. Do purchase a SUBTE card which is like the London Oyster card to use the metro and buses. Would i stay there again, perhaps, but I think that I would chose a hotel with a modern IT system and more helpful receptionists.

We booked three rooms (Studio Suite) for a business trip. We are travelling a lot (140 nights per year average) and therefore think its somehow fair to say that this was the most unfriendly check in I have every experienced in South America. No Hello or Welcome was given by verbal means. I was just handed the registration form to fill in with a word while the receptionist continued to count the money he was just counting. After a filled out everything I had to wait another 3 minutes or so until he finished and finally checked me in- again without a welcoming word. The room was having its good and glory days long time ago. No slippers (advertised in the booking confirmation), the safe was not fixed to the wall so you could just carry it out of the room and way to small for a laptop (size advertised to be good for laptops on the booking confirmation). The wooden floor was sticky and partially lifting already because of obvious water damage so you could easily trip and hurt yourself. No noise protection windows as advertised and therefore you could hear every neighbour and of course the street even in the high floors. It was so noisy and therefore the sleep quality was almost zero. The bed linen was dirty and soiled and so were the towels in the bathroom. The chair at the desk was soiled. The breakfast is a joke, no freshly cooked food, we had no cups for the coffee as of the second day as they were moving the breakfast to the hotels ballroom. It had the charm of an evacuation shelter during the last two days. This is not even matching in 3 star hotel standard. We will not use this hotel again with our company and we really regret to have given this place a try. Again, we see so many hotels per year but this was by far the biggest disappointment for that amount of money they charged.

From the main entrance to the lobby to the lift and to the door of your rooms- all as at first sight and impression were totally awesome. Very beautiful lobby and decor. However the rooms interior needs to be updated. It’s totally outdated. The wardrobes were old and creaked and look as if the doors will fall any time. Furnishings were old and outdated. No facility of tea coffee or bathrobes,slippers. Etc. However upon request of an iron-They had to search for 3 hours before they could provide one. But they took the trouble and did provide. So was truly impressed and appreciative. Our bathroom had terrible shower problem. The shower heads were leaking from every where !! More like a fountain bath ! Breakfast seems good enough and nice Surrounding area is very nice With plenty of shopping and eateries Do go up to the roof TOP to see a spectacular sunset. Enjoyed the stay. Thank you

This is a luxury hotel situated in an ideal location in the centre of town along the Avenue 9th of July near the city's iconic obelisk and Opera House. This is the "Times Square" of Buenos Aires with huge colourful electronic screens rolling ads on sides of buildings. We were on the 17th floor of 23 in one of two towers with a good view of the street, though the prominent view was the other adjoining tower. A myriad of uniformed bellboys greet you at the doors. All the staff is friendly, attentive, prompt and effficient. The building is impressive - expansive marble entry, huge fresh flower arrangements, impressive scuptures of 2 life-size horses made of driftwood and artwork throughout the hallways, rooms and common areas. Our room was very large with a comfortable king bed, all the amenities a traveler would need, adequate lighting and ample furniture, including behind the bed benches. The bathroom is 30's style chic with a potbelly sink, gold and stainless fixtures throughout, a large tub and shower combination with hand sprayer, and a bidet. The top floor holds an indoor/outdoor pool and spa providing non-alcoholic drinks or food to order. There is a workroom above this, and showers with lockers below. The elvators are excellent; they light up to show availablility when one is called, and it flashes when it arrives. Breakfast is to-die-for with fresh varieties of fruits, nuts, cereals, yogurts, cheeses,meats, pastries, breads and hot breakfast items. There is no chance to go hungry. The hotel is right beside a pedestrian street with lots of shops, cafe, eateries, money exchanges and places to buy leather goods. Walk 4 blocks to Florida Street and you'll find more shops and a several high-end malls. So, at this 5-star hotel, why the 4-star? Two of the three nights we stayed, we got little sleep. The blackout curtain did not extend the width of the window, and the huge neon street screens flashed in our room. The second night there was a party in the room next door. Though this is a non-smoking hotel, adjoining rooms have a large gap under the door - and paper thin walls. Our room was very smoky, and we endured the noise for several hours before we finally called the desk. They were very prompt in rectifying the situation. The third night, next door was again noisy. This time, even normal voices carried, and they continuously moved furniture across the wood floors. We hated to call again. Overall, though, an amazing hotel.

The Hotel is centrally located. The room I had showed its age and could do with a renovation. The bed was comfortable which is important for me. The breakfast buffet was ok and for all tastes there is something to find.

Av Carlos Pellegrini 551 Buenos Aires Capital Federal

Hotel highlights

  • Walking distance to Teatro Colon and Obelisco
  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining

Located in El Centro, Panamericano Buenos Aires Hotel is adjacent to Teatro Colon and within a 5-minute walk of other popular sights like Obelisco. This 293-room, 4.5-star hotel has 2 restaurants, a full-service spa, and an indoor pool. It's in central 9 de Julio Avenue and also close to Plaza de Mayo and Casa Rosada.


Dining

Start your day off right with a free buffet breakfast. Enjoy dining at La Luciernaga, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

Panamericano Buenos Aires Hotel's 293 rooms are recently renovated and provide minibars, free newspapers, and laptop-compatible safes. Guests can expect 32-inch TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Rooms also include desks.


Property features

Guests of Panamericano Buenos Aires Hotel enjoy a full-service spa, an indoor pool, and a fitness center. Valet parking is ARS 380 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for ARS 940 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and 22 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

75.0% of guests recommend this hotel

Total of 1658 reviews