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NH Collection Buenos Aires Jousten

4.0 out of 5.0

Recent guest reviews

I stayed at the NH Jousten in December 2017. I arrived late (after 10:30 pm) and checked in. The check-in staff were quite friendly and I asked them if I was too late to eat. They advised that the restaurant closed at 11:00 pm. I took my bags to my room and freshened up. By now it was 10:40 pm when I went to the bar-area and was greeted by Simon Pares (Saimon). I enquired whether I was too late to eat and Saimon immediately responded by asking me to "wait right here". Saimon literally RAN to the kitchen and asked the chef what could be done. Saimon came back offering an array of food and I opted for a simple "pizza and a beer". The chef prepared an excellent pizza and I settled down to eat with a beer by my side. This was excellent service, given that I was the LAST person there, it was very late and the restaurant should have been closing. Saimon was the prefect host, we got chatting and I learned he was not from Argentina, he was actually from Venezuela. Despite him not being a "local" Saimon had however put a lot of effort into learning about the NH Hotel's previous life. He gave me the grand-tour of the old pictures on the wall (depicting previous times) and he described the history of the ornate plasterworks on the walls and pillars as well as any travel tour-guide. He was obviously very happy to be working there and had put a lot of time and effort into learning about his new place of employment. Whilst this is not a hugely dramatic story, I think it showed a particularly high level of service and commitment to his job (on the part of Saimon). It was very late and yet he still gave 100%. This made my long horrible day much better and I hope the Management of the NH Jousten appreciate Saimon for the excellent member of staff that he is, and a credit to NH hotels. Great job Saimon !! T. Mc. (from Scotland).

Overall I loved this hotel. Fantastic buffet breakfast, obliging stuff, great location and unfortunately poor gym and there is no spa and swimming pool. Rooms are not big but clean. From time to time Internet connection is very slow.

just what we were lookingin Buenos Aires, a very well located hotel in the city where you can move to Puerto Madero by walk and also well located to the main district in downtown for our few meetings. We were received by a wonderful staff at check in; it is not so easy to find staff telling you everything that is included in your stay and also things to do in the city. Patricio at front desk has perfect english!. a big point in the hotel: breakfast. full of options and nice presentation. Rooms are comfortable, they are ok and exellent cleaning.They need to do refurshbiment soon because the hotel is precious but I talked with the staff and they are on it. God decision!, but nomatter this I will come back so my friends.We have also been in Lancaster and excellente choices in Buenos Aires.

Well situated in Buenos Aires close to the center and waterfront. The hotel is basically modern style whereas partially Somme redoing may be recommended. Rooms are calm and well equipped; breakfast is to be recommended.

This Hotel is a good 4* Hotel at a very good location. Friendly staff and NH-like equipement of the room. But pay attention to the room you get, because there are "light-shaft" rooms without any light! The possibilities of the Hotel-Bar are limitied; there is, e.g., no Gin available for a Gin-tonic.

My wife and i had the worst experience ever. Of all the places we have traveled this is the worst. Reception has no answers to basic questions. No airport shuddle. AC not working properly. We got the heck out of there the next day!!

The rooms were clean, staff friendly and helpful but the 3rd floor smelled like a toilet was leaking. Fortunately we did not experience this in the rooms. The property is a bit outdated and the location is excellent within walking distance of shopping and eating.

The location is nice but this is definitely an older property that was refurbished on a budget. The air conditioning during the summer barely keeps the room cool. This is exasperated by the environmental controls which turns off all lights and air conditioning when you leave the room. It then takes hours once you return to cool down the room to a reasonable temperature.

the hotel is very conveniently located, next to the puerto, the shopping area and the historic centre. (At least some) rooms are noisy due to the heavy traffic in front of the hotel. The bed was comfortable. TV channels exclusively in Spanish.

Stayed here for two weeks on a recent work trip. The staff at the hotel were all exceptionally helpful and friendly, top marks to the staff! The rooms were comfortable, clean and a good size. There is a lot of noise though as it is located on a busy main road. It dies off in the depth of the night but no getting around the noise. The wifi was very poor and didn't work well most of the time which was frustrating. The laundry was eye wateringly expensive. Breakfast was fairly good but did get monotonous after a few weeks. Really good fruit selection but coffee was poor. Overall a pretty good stay and very close to Puerto Madero, Centro, San Telmo and the Busquebus terminal.

Room options

Premium Room

Full 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

87.0% of guests recommend this hotel

Total of 1029 reviews