Hotel Impala3.5 out of 5.0
Recent guest reviews
This is a one star hotel (simple breakfast, old fashioned furniture, bad wifi, disrespectful staff). Very well located. When I kindly asked about a wall socket adapter for my room they just laugh and told that "maybe tomorrow you can find at somewhere" My summary: No, unfortunately, I would not recommend this hotel to anyone.
Stayed at Hotel Impala for 2 nights during a recent business visit. The location is great, as it is near to Plaza Libertad. The staff is helpful, especially Max, who helped me make a booking to attend a Tango show at Tango Porteno. The only downside was the wifi was bad during my visit - poor connectivity and I had trouble getting my work done. In the end I had to go to the cafeteria across the street to get my internet connections.
This is a nice hotel in its category. Very well located, at the center of the city. The staff is very good and helpful. Breakfast is mediocre and the Wi Fi connection is almost non-existent in the rooms.
I had booked this hotel for 4 days, pre-payed. Upon check-in, I noticed that I could not use the in-room safe (inside the closet - it was not digital but mechanical, with a dial). I went down to the reception and asked for help with setting up the safe so that I can lock my valuables. The receptionist (who spoke perfect English, hail to that!) made a grin (as in saying: "Oh no, not again!" - this clearly told me that they already knew of this problem existing), told me that he will send someone to my room to help me. True, soon a very friendly staff appeared - I liked this guy, and he tried everything he could. He looked at the safe and concluded that that it was "unusable" and advised that I should not try to use it (he also said that there was something wrong with the batteries). He advised me to have my valuables stored all at the reception. For me, this would be quite inconvenient, I have to say. I had stayed at many different hotels in many different countries, but all of them had a working, usable safe inside my room. I have never experienced any problems with safety, or with any of my belongings missing or being stolen. I asked immediately if I could get, perhaps, another room (thinking that this may be the case with only this particular room and that other rooms may have a working safe). This staff called the reception and checked, and the response was "no available rooms now, perhaps tomorrow". Sorry, "tomorrow" was too late for me. I could really survive an old room, out-dated furniture, or a "too small TV" (I don't really care for that), etc., but in my world, there is no compromise with safety and security, ever, regardless of how "cheap" a stay may be. As you guess, I did not feel safe and comfortable so I decided to check out, only 15 minutes after I checked in, inspite of loosing money (my four-day stay here was pre-payed). Rather than arguing with the staff (that would not bring anything good to anyone, and in the end it would not change anything to better), I decided to simply move on to another hotel for those 4 days. My advise to travellers: take your safety seriously - that should be number one priority. It never occurred to me that I should check if there is a working room safe before booking a hotel, as I have never experienced this problem before. My point in this case is: the hotel management clearly knows about this problem but they do nothing to address and fix it. Perhaps before you even get to this hotel, ask them to confirm whether there is a working, in-order, in-room safe in your room. The location is not bad, the neighbourhood is quite nice. This was the reason I chose this hotel in the first place. Unfortunately, I have not had a chance to experience other (if any) amenities at this hotel, due to my short stay and a quick abrupt check-out. My summary: No, unfortunately, I would not recommend this hotel to anyone.
The location is excelent, also the staff. I felt rather confortable at the hotel. It would be nice to have a bigger TV, but it is not an issue. As for the location, it is close to Recoleta, Obelisco and so on, it is also convenient if you get there by train, since it close to Retiro train station.
Well placed hotel, good staff and comfortable rooms. Price is good. Our AC didi not work but that was the only hiccup. The hotel is in a good area and easy to walk in the area. Theres a small supermarket down Libertad where you can buy drinks and use the room refrigerator to cool, Rather than paying bar frige prices. Our hotel rate came with breakfast which is generous and adequate if a little boring after a few days. Staff are helpful, and we recommend a stay here.
We booked on Hotwire and got an incredibly cheap price for a triple room and breakfast. My 4 star rating reflects the value for money for the price we paid. I found the location great, easy to walk to many places, loads of buses stop nearby, Metro is 10 minute walk away. Our room on the first floor was pretty small for 3 but it was clean and beds were fine. We looked out onto an interior shaft of some sort so the room was pretty dark all the time. The safe in our room didn't work. We asked reception about it twice with no response then gave up. Wifi worked fine in our room, not that fast but perfectly useable. Staff at reception friendly and helpful, gave us a bus pass to top up, offered to print our boarding passes and booked us a cab to airport. Breakfast was fine for the cheap price - bread, pasties, croissants, ham, cheese, fruit (not the best fruit). It was all fine, nothing special, restocked constantly by a very friendly woman. I would stay again if the price was equally good.
Stayed here for two nights with a friend. The staff is helpful and friendly but not that good at english. The room was ok with a big openable window with view of the street. The ac did not work properly and the tv was small and far away. Also the safety box was closed and could not be used. I guess it's a reasonable hotel/room for the price.
Impala Hotel is an old hotel on a very central location close to Retiro bus station. I arrived early morning and was given a room immediately. Facilities were allright. Am just curious why at check in, and after house keeping service, there were never towels in the room? They were brought up quickly after i called. WiFi in the room did not work one night of my stay, but was working allright in the public areas. The staff was friendly and helpful. Overall i would say this is an efficient, no thrills hotel with an excellent price-quality relation. There are good restaurants closeby and one minute down the street there is a very good bike rental place. Definitely recommended.
TLDR:Great service, awesome location, very nice staff, and affordable. We made a last minute reservation and did not go through a lot of reviews before doing so. A day before arriving, I started digging into this reviews and was just really stressed out because it looked like a terrible place to stay. Now, the reality of our stay . We went there four hours before check in, and had a room with two beds by mistake (despegar.com issue, not the hotel). Not only they allowed us to get in our room 2 hours early, they also got us a room with a single 2 person bed, which was great. The staff is very nice. They went out of their way to help us, charged our smartphones, recommended nice places to eat ,let a friend use the parking service with no cost,etc. Room: very nice, very clean and comfortable. Bathroom: very clean , and the bath tub was great for a book and cold beer after a long day. Breakfast: very good, and better than what I expected for a 3Star hotel. They have a small bar with good coffee and some basic drinks. Price is OK, cheap even for a hotel bar. Elevator is small but works just fine, no problem. The only thing to criticize (I'm being picky here) is that they do not supply conditioner, only shampoo.
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 385 reviews