Best Western Moore Place Hotel

I've stayed here many times but not in the recent past. There's been some improvements made which made for a pleasant stay. Staff are friendly and my room was okay despite being in the annex which means you get caught in the rain if you're unlucky to be there when it's raining. Breakfast seems to alternate between cooked to order and buffet breakfast which isn't as good. This visit was the buffet service. Overall a decent place to stay.

This hotel is in a lovely setting. We had booked for 4 nights. When we arrived, (as previously arranged, around 10pm) we were allocated a 'double' room. It was so small that we could not put our cases anywhere on the floor, the TV did not work and there was nowhere in the bathroom for our toiletries - I had to put mine on the floor by the toilet. We told reception we were not at all happy with the room but were told that there was nowhere else available and there was no senior manager on duty (even though a wedding reception was running late into the night). The member of staff sent to us could not get the TV working which did not please my husband as he had missed the cup final due to a family function and wanted to watch the highlights. I eventually managed to rescan the TV and get it working - surely this is something the member of staff should have been able to do? The room was very stuffy and we could not use the air circulator fan as it was so noisy it kept us awake - but when we opened the window we had the traffic noise from the road just outside. The sound proofing was poor because we could hear voices from adjoining rooms plus every time they ran any water it sounded loudly in our room. But worse was yet to come - at 2am SOMEONE LET THEMSLEVES INTO OUR ROOM with a key card. My husband shouted at them and they withdrew, stating this was the room number on their card. We immediately phoned reception who were no help at all and just stated that there was no manager on duty. Needless to say, we saw a manager in the morning who apologised profusely for all the problems and she did move us to a room which was of the standard we would have expected. I was on the point of booking somewhere else but we decided to stay. The manager said she would not charge us for the first night with all the problems but when we checked out no reduction had been made on the bill. This was sorted when I refused to pay for anything at all. The breakfasts left something to be desired. Only on 1 day of the 4 we stayed there, did they manage to get it right. On the other days, people had to keep asking for bowls, plates, cutlery - and they seemed to have a problem with giving out butter. They dished it out when requested with just two small triangles for 2 people - enough for one slice of toast - and we had to keep asking for more. One day the receptionist was telling people breakfast ran till 11am, whilst the chef was saying he was finishing at 10am ....... I also noticed there were no tongs for people to take bread, rolls, croissants etc and some of the fruit was past its best. I would say that all the staff were very pleasant and tried their best to help, but the whole hotel seemed to suffer from a lack of proper management. I have submitted a complaint to Best Western Hotels and received a response from the hotel with apologies but no proper explanation of their poor service. Given our experiences, I could not recommend it to anyone else and would not stay there again.

Stayed here last week and was absolutely lovely. Being a diamond reward card holder we was upgraded to a cottage. Cannot explain how lovely this was! Was huge with really nice touches like complimentary whisky and chocolates. Bed exceptionally comfortable, so much so had a job getting up on the Sunday morning 😀. Hotel is located in a really lovely picturesque village, which is perfect if you wish to go to local attractions Woburn abbey and safari park, as is only about 15 minutes away. Will definitely go back there.

Just stayed here with my parents. Better than expected for a three star. Lovely large clean bedrooms and good restaurant. Very friendly helpful staff. Set in a wonderful village location. Ideal location for Woburn. Only downside was no air con which could be an issue during the summer.

A nice welcoming hotel, good parking, and well positioned in a nice village. We had room 2, which was well appointed and made for an enjoyable stay. Breakfast was good and the bar meal we had was excellent.

Arrived at 7am, waited 25 mins for order to be taken - despite chasing, then breakfast request not listened too, very poor. Overnight room was ok, room clean tidy and warm. Don't know if restaurant runs same as breakfast, but wouldn't risk it!

Booked into a cottage in the hotel for an overnight stay. Pluses-nice big room, fairly quiet location, plenty of hot water. Minuses-I was downstairs in the cottage and the upstairs was very noisy, even walking around sounded like they were coming through the ceiling. Never experienced anything quite like it in a hotel before. On arriving back in the hotel around 9pm there was only one car parking space left, not sure if they have extra, but bear this in mind. Curtain was hanging off the rail and the mattress certainly needed replacing, it had seen some use! If in the area again I would choose another hotel and certainly advise against the cottages, just because of the noise.

Having been invited to a wedding and staying overnight I first found the Hotel different. The mattress on our bed was very hard and uncomfortable and the bed sheet was torn in the top right hand corner, overall I could only say average

We stayed here whilst in the area for a family wedding. We changed our booking at the last minute from one to two nights and therefore had to change our twin room for a double. I only mention this now as it will become a minor point later. The hotel has a bar and restaurant and all the public areas were very clean, beautifully furnished and decorated and well lit. It offers free parking and the wifi signal was very good in all the areas we used it. We received a very warm welcome from Lewis on reception when we arrived at 1.00 pm. Our room wasn't ready but the hotel kept our luggage for us whilst we went for a walk in the surrounding area. The hotel has two 'areas'. The main hotel building and a separate building, which are known as 'cottages'. This confused us originally when booking online, but it became clearer when we got there. Our room was situated in the main building and was on the ground floor, though there were steps up to it in the corridor. It was very clean and comfortable and nicely furnished. The room was of a good standard with a desk and seat and separate armchair. It had a flat screen TV, plenty of plug sockets and a great hair-dryer! It was nice to be able to charge our phones etc. without having to unplug the items already in the room. There was plenty of space to hang and store clothes and a couple of good sized mirrors. It was well lit with two sash windows that opened and curtains that blocked out the light should you so wish. The bathroom was very clean, well lit and had a bath and shower over the bath. The shower was powerful and there was plenty of hot water. There were only two minor niggles for us. One was that the bed was small for a 'double'. I didn't have a tape measure, but I'm sure it wasn't a standard 4ft 6 bed and because of that we felt cramped and didn't sleep as well as we might. However, as I mentioned at the beginning we made a last minute change to our booking so this was the result of that change. The other minor item was that, although there seemed to be an extraction fan in the corner of the bathroom ceiling. it didn't appear to work so the room got quite steamy when showering and didn't clear any odours as quick as it could have. Usually the extraction fan comes on with the light, but maybe it worked differently? We ate in the restaurant the first evening and the food was very good. I had the Braised Lamb and my husband the Chicken in Mushroom and Tarragon followed by Pavlova and the homemade Tiramisu. All the food was well cooked, nicely presented and good value for money. We thought the drinks were a little overpriced, but that's what you expect in a hotel. There are pubs and other establishment in the village, should you not want to eat at the hotel. Breakfast for our stay was a buffet. We went down to breakfast at 9.00 am. (they stop serving at 9.30 am) as we wanted a late breakfast because we knew we would not be eating again until the early afternoon. The breakfast, including drinks and toast is completely self-service. We thought the buffet was a bit limited. 3 cereal choices, a few pastries and some fresh fruit and yoghurt. Most of the hot serving dishes were empty or nearly empty. I had the last rasher of bacon, some tomatoes and a very hard sausage. A passing member of staff said I could order eggs from the kitchen as they had reduced bringing food out as it was nearing the closing time. So I ordered two poached eggs. Tea and coffee came from flasks on the side, which was dire. It wasn't the best breakfast we'd had ever had and at all the other Best Western hotels we have stayed in they 'cook to order' the hot breakfast, but it was adequate. However at £25.00 for two additional cost, we didn't bother the next day. Check out was a bit erratic as 'their system was down' and apparently there was no paperwork to check our rate or what we had consumed whilst we had been there. Joanne? dealt with it very well though and should be congratulated on what must have been a nightmare situation for her. Eventually we paid for the food from the receipts to hand with the agreement that she would invoice us by email for the room etc. when she could confirm the rate. Hopefully that will all go as planned. The hotel is nicely situated in a lovely village, which has a train station. For us it was perfectly located. We would stay here again but next time try to get a deal with breakfast included! We found all the staff we encountered friendly and efficient. We would recommend Moore Place and would certainly stay here again.