Best Western Moore Place Hotel3.0 out of 5.0
Recent guest reviews
Despite booking 2 months ago and asking for a 'nice room with a good view' because it was a special birthday, our room had a solid wall of green hedge right outside, making it necessary to have the lights on all the time and no view. We booked through an on-line booking site, not direct with the hotel, so maybe they don't read the special requests. We had a few little niggles which overall didn't add up to a good experience. For instance, there were no parasols over outdoor tables, making it impossible to sit outside to have a drink in the recent heatwave, nor was there any air con. The bar area is fairly austere and a bit gloomy, and the restaurant is in a hot conservatory. We ate in the hotel only 1 night, because we didn't feel it offered much choice for a summer's evening. There were problems with programming our room key, but that was sorted out eventually. There were cornflakes all over the carpet by the breakfast table one morning which had been spilled, but which nobody thought to clear away, even though they weren't busy. There was only one chair in our double room and no table - we would rather have been able to sit down than to have a drink of complimentary brandy. A shame, because individually the staff were very pleasant, and the hotel is in a good location.
Wasn't asked if needed assistance with my luggage even though had to climb 3 flights of stairs. Wasn't untill I returned to my room at 11.30.pm.,that I realised I could not use the bathroom as there was only a net curtain at the window. Had to hang all towels over curtain wire just to go to the toilet without being seen. Really loud teenage music playing at breakfast. On booking out,wasn't asked if everything was O.K. during my stay I chose this beautiful hotel because it belongs to the Best Western group.I will never trust them to see to their customer needs! Have been trying to get a refund for not being able to bath or shower, for over 2 months. Been given ridiculous excuses. 1.I should have reported the incident at the time and I could change rooms.No,I shouldnt have been given this room in the first place.The same incident had already been reported previously. I wasn't prepared to pack up all my luggage again at nearly midnight, when I'd got a 6hr.train journey in the morning! I just wanted a relaxing bath. 2.Told couldn't be seen through net curtain and it wasn't over looked anyway. I informed them that when a light is on,you can see straight through a net curtain and that a proper curtain could run on the same wire as a net!I also sent a photo showing the road and houses from my window as they said I couldn't be seen as it overlooked the garden. Neither the hotel or Best Western are accepting my complaint so I am being advised by Trading standards.
I've stayed here many times but not in the recent past. There's been some improvements made which made for a pleasant stay. Staff are friendly and my room was okay despite being in the annex which means you get caught in the rain if you're unlucky to be there when it's raining. Breakfast seems to alternate between cooked to order and buffet breakfast which isn't as good. This visit was the buffet service. Overall a decent place to stay.
This hotel is in a lovely setting. We had booked for 4 nights. When we arrived, (as previously arranged, around 10pm) we were allocated a 'double' room. It was so small that we could not put our cases anywhere on the floor, the TV did not work and there was nowhere in the bathroom for our toiletries - I had to put mine on the floor by the toilet. We told reception we were not at all happy with the room but were told that there was nowhere else available and there was no senior manager on duty (even though a wedding reception was running late into the night). The member of staff sent to us could not get the TV working which did not please my husband as he had missed the cup final due to a family function and wanted to watch the highlights. I eventually managed to rescan the TV and get it working - surely this is something the member of staff should have been able to do? The room was very stuffy and we could not use the air circulator fan as it was so noisy it kept us awake - but when we opened the window we had the traffic noise from the road just outside. The sound proofing was poor because we could hear voices from adjoining rooms plus every time they ran any water it sounded loudly in our room. But worse was yet to come - at 2am SOMEONE LET THEMSLEVES INTO OUR ROOM with a key card. My husband shouted at them and they withdrew, stating this was the room number on their card. We immediately phoned reception who were no help at all and just stated that there was no manager on duty. Needless to say, we saw a manager in the morning who apologised profusely for all the problems and she did move us to a room which was of the standard we would have expected. I was on the point of booking somewhere else but we decided to stay. The manager said she would not charge us for the first night with all the problems but when we checked out no reduction had been made on the bill. This was sorted when I refused to pay for anything at all. The breakfasts left something to be desired. Only on 1 day of the 4 we stayed there, did they manage to get it right. On the other days, people had to keep asking for bowls, plates, cutlery - and they seemed to have a problem with giving out butter. They dished it out when requested with just two small triangles for 2 people - enough for one slice of toast - and we had to keep asking for more. One day the receptionist was telling people breakfast ran till 11am, whilst the chef was saying he was finishing at 10am ....... I also noticed there were no tongs for people to take bread, rolls, croissants etc and some of the fruit was past its best. I would say that all the staff were very pleasant and tried their best to help, but the whole hotel seemed to suffer from a lack of proper management. I have submitted a complaint to Best Western Hotels and received a response from the hotel with apologies but no proper explanation of their poor service. Given our experiences, I could not recommend it to anyone else and would not stay there again.
Stayed here last week and was absolutely lovely. Being a diamond reward card holder we was upgraded to a cottage. Cannot explain how lovely this was! Was huge with really nice touches like complimentary whisky and chocolates. Bed exceptionally comfortable, so much so had a job getting up on the Sunday morning 😀. Hotel is located in a really lovely picturesque village, which is perfect if you wish to go to local attractions Woburn abbey and safari park, as is only about 15 minutes away. Will definitely go back there.
Just stayed here with my parents. Better than expected for a three star. Lovely large clean bedrooms and good restaurant. Very friendly helpful staff. Set in a wonderful village location. Ideal location for Woburn. Only downside was no air con which could be an issue during the summer.
A nice welcoming hotel, good parking, and well positioned in a nice village. We had room 2, which was well appointed and made for an enjoyable stay. Breakfast was good and the bar meal we had was excellent.
Arrived at 7am, waited 25 mins for order to be taken - despite chasing, then breakfast request not listened too, very poor. Overnight room was ok, room clean tidy and warm. Don't know if restaurant runs same as breakfast, but wouldn't risk it!
Booked into a cottage in the hotel for an overnight stay. Pluses-nice big room, fairly quiet location, plenty of hot water. Minuses-I was downstairs in the cottage and the upstairs was very noisy, even walking around sounded like they were coming through the ceiling. Never experienced anything quite like it in a hotel before. On arriving back in the hotel around 9pm there was only one car parking space left, not sure if they have extra, but bear this in mind. Curtain was hanging off the rail and the mattress certainly needed replacing, it had seen some use! If in the area again I would choose another hotel and certainly advise against the cottages, just because of the noise.
Having been invited to a wedding and staying overnight I first found the Hotel different. The mattress on our bed was very hard and uncomfortable and the bed sheet was torn in the top right hand corner, overall I could only say average
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Business center
Located in Aspley Guise, Best Western Moore Place Hotel is 2.2 mi (3.5 km) from Woburn Safari Park and within a 15-minute drive of Woburn Abbey. This 3-star hotel welcomes guests with 61 rooms and conveniences like free in-room WiFi, free self parking, and a conference center. Gullivers Land and MK1 Shopping and Leisure Park are also within a 15-minute drive.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning with full breakfast, available for a fee from 7 AM to 9:30 AM.
Best Western Moore Place Hotel's 61 rooms provide coffee makers, phones, and desks. Guests can expect free WiFi and flat-screen TVs with digital channels. Free toiletries are also available.
Best Western Moore Place Hotel features free WiFi in public areas, a conference center, and a business center. There's free parking and limo/town car service. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.
Reviews from Trip Advisor
68% of guests recommend this hotelTotal of 559 reviews