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JW Marriott Bucharest Grand Hotel

5.0 out of 5.0

Recent guest reviews

in a massive and impressive building the Marriott is definitely one of the top hotels in Bucharest! Rooms are not that great thoguh, service is excellent, the in-house steakhouse is worth a try! Unfortunately the hotel is far of the most business places...

Pathetic stay. Marriott Gold member. 1) Slowest check in I can remember. About 25 min. Single agent until the queue got too long and she called someone who was in the back room. 2) Gym is not part of the hotel, but a private club in the same premise. So hours are VERY limited. Arrival date I could not work out because they were closed. Departure date I may not either because they open too late. One of my days was a national holiday, and they did not open until 8. The only way to know was a sign written in Romanian. I asked the hotel why was it closed, they said it's a private company. I said, a JW should have a gym, they said that's our gym. Ridiculous. 3) Elevators we're constantly dirty and sticky... presumably alcohol. 4) Hospitality is not in anyone's vocabulary around here. There's a general lack of interest for Customer Service. 5) On the positive side, status-upgraded room and lounge were nice. But the general experience is not positive. Not looking forward to come back to this one.

JW marmot never ceases to impress. Absolutely fantastic place to stay in my beautiful city of Bucharest. The service always improves and the amenities are so necessary. Great Job to the staff who always have a smile to. Thank you

Located close to the parliament building. Friendly staff and excellent service. Stayed in the executive room, very spacious. Lounge access 24 hours and had espresso and other drinks. Overall, would go back again and highly recommend this place.

we stay in October 2017 great place right by all the restaurant, shop, and and attractions if you looking for night life the old Town has all the bars and restaurant ,night clubs the weather was quite good time of year .

Just back from my first stay in Bucharest and 3 nights at the JW Marriott. A few weeks after booking I checked the website and it said the swimming pool would be closed for a refurbishment and it was one of the things that appealed to me. As I wanted to stay there I left the booking intact but kept checking back as I thought the loss of the pool facility would have meant a lower room rate but it remained the same. Used UBER to get from the airport, cost 38 lei's, around £8.00. Beware that the pick up point is in the car park opposite the terminal rather than with the other taxis directly outside (everyone says the taxis are a rip off so beware). The lobby on arrival is a real WOW with some very grand staircases. Check in was really good. As a Platinum MR member I got an upgrade to an Executive Grand room which was beautiful (mostly) and very large. Newly renovated with dark wood features making the room look very luxurious, so it was a surprise to find that the area by the door still had the older, light wood along the skirting boards and on the wardrobe doors which didn't really match the rest of the lovely room. There is an annoying bright blue display on the TV showing the time which lit up the room when the lights were off. TIP - take one of the larger side cushions from the sofa and stand it up in front of the display. Disappointed with the bathroom. I liked the original marble floor tiles, clearly not new but very nice. Not sure, but the wall tiles look new and although similar in colour should really be marble to match the floor to give the bathroom a true luxury feel. It was nice, but could have been so much better. There was also another annoying light which was under the sink and appeared to be on a timer so once all the room lights were off, the light was visible in the bedroom which combined with the TV light (until I'd put the cushion in front of it. It helped to keep the bathroom door closed but didn't stop the light completely. The executive lounge was treated to the same refurbishment and was lovely with nice canapes and drinks. It would be helpful if the lounge staff let guests know they were taking the food away before they did to give you another opportunity to have more if you wanted it. I hate waste so if you were able to have more before it was taken away it would help. The Parliament building is a must see BUT you MUST take your passport or ID with you as this is kept by the security staff in the building until you leave when it is handed back to you. I was not told about this when making my initial enquiry, only being told by another member of staff in the hotel on the day of my visit. Didn't use the gym but the sauna and steam room in the locker room was very nice indeed. The JW Steakhouse where breakfast is served is really lovely and breakfast was great and so were the staff. Staff and food in the Champions sports bar was excellent. Check out was not good. The lady made a call (in Romanian) when I gave my room number and then said I'd have to wait while someone checks the mini bar and when I said I hadn't used it I expected that to be accepted. But no, I had to wait until it had been checked. As a Platinum Lifetime MR member I'm hardly going to pull a fast one over a can of diet coke in the mini bar. I did not feel a valued guest from this point on. This totally spoilt my stay. If this a problem with their guests then I'm sure its not happening all the time and guests history (mine is 1000+ nights at Marriott) should be taken into account.

Having stayed at both the Radisson Blu and the JW in Bucharest, this hotel definitely wins for rooms, service and amenities. Breakfast was simply amazing - they had a ton of stations and options, both American, European and Asian style. The fitness center is really top notch - very clean and spacious, with a ton of equipment. The room itself is gorgeous, and feels very high end. The bathroom was massive, and had tons of space and high end luxury products and touches. Bedding was extremely comfortable, and the work space/desk provided was nice. I believe it also had a US outlet, which was a nice feature. It does have some high end shops in house, and I believe has a 24 hour room service, although I did not eat there. There is also ample closet space (high end feel with dark wood), a room safe, bottled water (some free, some not) and a convenient mini bar. Hotel staff were extremely welcoming and friendly at both check in and check out. Overall, the JW in Bucharest really has a high end feel that is deserving of its rating. Where the JW lags behind some others is location. It is a bit further outside the city center than some. I don’t think there is much in walking distance, so a car/taxi is a must. Given the location of some of the other high end hotels who are in the city center are, may be worth considering . That having been said, parking is very easy here – there is a valet, but there is also free parking right across the street

Stayed at the JW Bucharest over 2018 new year holiday. The hotel is huge and also has a shopping mall for high end products which seem to be in keeping with the level that the hotel is aiming for. The hotel is clean, tidy and the staff I interacted with were always willing to help. The location isn’t that close to the main attraction of the old town however Uber is really easy to use from the hotel and it’s CHEAP! A journey to / from the old town will cost you just over £2. The hotel also has a large gym and pool. The gym was great but I only used the pool once as it was a little dated and overrun with people. I think the gym and pool are open to more than just hotel guests so there tends to be a lot of people around. We booked to include access to the executive lounge on the 8th floor. It’s a 24/7 facility with coffee and soft drinks. There is breakfast, afternoon tea and hot snacks at set times during the day and a 3hr free bar in the evenings. We found after the NYE crowd had left that this facility was nice and relaxed and a great added extra. Our room was on the 7th floor and seemed nearly renovated. It had a great bathroom and lots of space for our stay. The room service was also reasonably priced. Like others have mentioned, you have to pay for WiFi in the rooms but my British mobile tariff allows for data usage in the EU so this was no bother but seems strange for a huge hotel chain to charge extra for this. You could easily eat every night and the hotel and it’s 2 restaurants, but don’t. There are some great places to eat in the old town that have some real character.

This hotel is an oasis of peace amongst all the hustle bustle of the city. Very well appointed and large rooms (had the opportunity to stay in 2 separate rooms). Excellent bathrooms. Very efficient and friendly staff. Marriott quality buffet breakfast. Tip: Make sure to have Uber when you visit. Taxis are a rip off including the ones you would hire from the hotel forecourt. Uber prices are at times lower by almost 1/4!!

I went to this hotel in September for a business conference and decided to stay an extra day (which I agreed to pay out of my pocket). During the checkout I paid for the room and extra services, but after a month I was charged 200 EUR. (100 EUR for No SHOW and 100 EUR for Room - which, in itself doesn't make sense). This happened to another colleague of mine who was stay during the same time, at the same hotel. He also was charged this false sum at the same time as I was. After disputing the charge by phone and email, I was refunded 100 euros for no show, but not 100 euros for the room - which I had paid for during the checkout. Now after almost 5-6 emails, they have stopped responding to them. And, it seems, management doesn't care about it. Either the staff of this hotel is involved in some kind of credit card scams or they are extremely incompetent and don't care about customers. On the positive side, the rooms are rather nice. But this incident has left such a bad taste in my mouth that I have no plans to stay with them in future and actively discourage others who ask for my recommendation. If you decide to stay in this hotel, make sure you do not give them a credit card which has more money in it than what you need to pay for the room. They will scam you and then refuse to answer any emails about it.

Calea 13 Septembrie No 90 Bucharest

Hotel highlights

  • Close to Palace of the Parliament and Romanian Patriarchal Cathedral
  • Free WiFi in public areas
  • Onsite dining
  • Spa

Located in Sector 5, JW Marriott Bucharest Grand Hotel is within a mile (2 km) of popular sights such as Palace of the Parliament and Izvor Park. This 402-room, 5-star hotel has a full-service spa, a casino, and 3 restaurants. Romanian National Opera and Eroilor Park are also nearby.


Dining

Relish the international cuisine at JW Steakhouse, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 2 coffee shops/cafés. Full breakfast is offered for a fee each morning from 6 AM to 11 AM.


Rooms

All 402 air-conditioned accommodations feature sitting areas. 32-inch plasma TVs come with satellite channels and pay movies, and guests can stay connected with WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and free bottled water.


Property features

Guests of JW Marriott Bucharest Grand Hotel have access to a full-service spa, a casino, and an indoor pool. If you drive, self parking is RON 50 per day, or you can take advantage of the airport shuttle at scheduled times for RON 45.00 per person one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, a spa tub, and a sauna.

Room options

Executive Room, City View, Executive Level

Full 2 | King 1 | Sleeps 2

Executive Room, Executive Level

Full 2 | King 1 | Sleeps 2

Junior Suite

King 1 | Sleeps 2

Grand Room

Full 2 | King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 1314 reviews