4/10 Poor
Julia
Traveled with group
Jan 26, 2026
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I was honestly very disappointed in my stay. I booked the trip day of check-in because my first accommodations did not work out, and the hotel looked beautiful in the photos. Unfortunately, the entire lobby was under construction, which was not mentioned while I was booking. We had to use the side entrance as well as occasionally the questionable metal stairs to get from our room to the lobby. There was also construction noise happening in the morning and throughout the day, which is understandable, but notice of this would have been appreciated beforehand.
The first room that we were put in had a bathroom that smelled rancid, so we asked to be put into another room, but we lost our ideal city view because of this.
Lastly, the room came with a guide in which you could request additional kits if needed, but when I called for one of the kits, I was informed that they actually did not have any of them. Whether they were actually out of the kits or if the staff did not want to bring us one, I am not sure.
An upside to this hotel would be that the room we were put into was spacious and clean for the most part, the bathtub had dirt stains in it, and good lighting. The location is also amazing as it is only a 10-minute walk from many of the must-see spots in Brussels.
Overall, I understand that this may be an ideal time of year for the hotel and city to do their repairs when tourism is low, but it would have been nice to be informed of this before booking.
Julia
Stayed 2 nights in Jan 2026