Queen Anne Hotel3.0 out of 5.0
Recent guest reviews
Stayed here for 3 nights. Had booked a twin room, but got a double room. Well actually it was more a large cupboard with a bed in it. The bathroom was also tiny, but adequate. The room was very clean, but very basic. No wardrobe or drawers, just 4 coat hangers. No facilities to make tea or coffee which I find very unusual in this day and age. There was also no safe, so felt a little uneasy leaving valuables in the room. Staff were very friendly, but would stay here again due to the lack of basic facilities
My girlfriend and I recently stayed on a weekend away. From outside it doesn't look too appealing but as soon as we walked into reception it brightened up and was quite pleasant. As for the room, the pictures on the website make it look much bigger than in real life. We booked a double but were given a twin (2 beds pushed together with a gap in the middle). The TV was straight out of the 1990's but that didn't bother us too much. The bathroom was a little run down and one night water started back filling through the plug hole which woke us up. We contacted the reception and he said this happens from time to time. We didn't eat at the hotel so can't comment on that. The hotel room walls are VERY thin so you will hear people from adjoining rooms talking etc. The one benefit this hotel does have is that it is only a 5 minute walk from Grand Place. This definitely isn't a 3 star hotel though don't be fooled.
The good thing about this hotel is its location, in front of the theater and near grand place,just few minutes of walking . The room is clean but small. The metro station is not far from the hotel which is a good thing.
We stayed 3 nights and since we checked in we asked for our room to be changed. The lock on the bathroom door was barely hanging and non functional, also what the pics don’t show you is the disgusting carpet and the accents that are all plastic. There is not basic coffee pot to boil water either. We stayed for the same price three blocks from the Notre Dame Cathedral In Paris and we assumed that we would get the same standards for a similar price in Brussels. Moreover, we asked 4 times to change the room and all they would say is that they didn’t see the need since they “fixed” the lock of the bathroom which was still not functional. They ignored our requests.
Nice hotel. Public areas are glitzy; staff are very nice. We arrived before noon and were allowed to check in. Beds soft with bedside tables and reading lights. Bathrooms are, um, compact if that is an issue for you. Carpets and hallways could be refreshed and the lift is a classic. Street noise was audible on the 3rd floor. Impression is that renovation is underway, one step at a time. There is a self-serve laundry on the street behind the hotel and several shops and restaurants on the street one block over from the front of the hotel. We walked to the city center and the EU headquarters from the hotel. BEST BREAKFAST BUFFET in six weeks of travel. No contest. If arriving by train or bus to Brussels Nord, exit the station and turn left on the boulevard. The Queen Anne is a 15 minute walk; on the right across from National Theatre.
We found this hotel suitable for a very short stay in Brussels. Its advantages are: the location is in the very centre of the city and breakfast which is normal.The room is so small that two people will bump into each other if one of them does not give way to the other. Everything in the room is shabby so it is only suitable for travellers who come there to sleep after sightseeing.
Stayed in the hotel for the last 2 nights of my Brussels stay as other hotels simply outpriced themselves due to some big event in the city. The location of the hotel is good with Grand Place and city center within walking distance. The hotel staff was friendly and helpful. The hotel itself feels and looks outdated and the basic room was small and didn't have any AC so the room was rather hot. The main positive I have to say about the hotel was the free wifi which was surprisingly good and the bed which was comfortable to sleep in. Unfortunately that's pretty much all the good I can think of the hotel. The hotel definitely doesn't feel like a 3 star hotel but more like 2 star. The walls feel like paper with all the noise coming through from the neighbouring rooms and for some reason in general I had a bad vibe about the safety of the room. Had the other hotels not outpriced themselves and me pre-paid for the room, I would've gone to stay elsewhere as the Queen Anne wasn't worth the silly high rates that it had. If the only thing you are looking for is your own bed & shower for cheap then this hotel works for you very well if you get it on a discount. p.s. quite a few reviewers had said good things about the breakfast but unfortunately I cannot comment on that at all since I didn't eat at the hotel.
We booked three nights through Hotels.com at this hotel. We arrived late (around 11 pm) and the gentleman who checked us in was very sweet, informative, and when my husband went down at night to ask if we could borrow a fan for the room even tested them all out with my husband to make sure we got a good one. The room itself is small, a bit dated, but the bed, sheets, and bathroom were all clean. There's a large window that opens fully out to the main street, which was great because Brussels had a weird heat-wave burst which left our room feeling a bit stuffy. The next morning at 7:30am I was woken up by the smell of cigarette smoke. It was so pervasive I was feeling like I might throw up. I went down to reception to check if some of the rooms were smoking rooms -- reception informed me that no, no one should be smoking there. I went back up to the room and the smell was so strong we were both feeling sick and I knew there was no way that I'd be able to stay in the room. We turn on the fan, opened the window, and packed up our bags so we could leave the room. We went back down to reception to try and sort something out. The woman at reception met me mostly with disbelief -- saying that it was a smoke-free hotel and that anyone smoking inside would set off the fire-alarm. Regardless our room smelled so disgusting. They didn't offer to put us in a different room. We tried to ask for a refund for the following two nights that we wouldn't be occupying. She said that she couldn't do that because Hotels.com would need to refund us. We waited in the lobby and talked to Hotels.com who said the Hotel Queen Anne would need to approve the refund first. During this time, housekeeping went up to the room to check on it and when they came down, they said they couldn't smell anything. I asked the woman at reception to come up to the room to smell the cigarette smoke herself. She went with me -- the fan was still on and the window all the way open, it had been raining outside and most of the smell had started to dissipate. I closed the window so she could smell it better. I asked her to go into the bathroom where the smell was strongest and I could smell it very strongly there still. She looked at me and said, "I can smell something, but it doesn't smell like smoke." This was so frustrating to me, because it was clearly false. In that moment, I didn't feel like she was trying to do the right thing, I didn't think that she was trying to support good customer service, I thought that she was trying to protect the hotel at any cost. I have worked in customer service for the past 11 years. I have worked in hospitality. I understand the good tenants of how to provide customer service. Trying to evade the truth so the hotel could keep 100 Euro is crazy to me. There was clearly a neighbor smoking and the smoke was coming into our room. In the end, they told Hotels.com that there wasn't any smoke because they're a non-smoking hotel. That's another evasive tactic to keep the money. The hotel itself is fine -- nothing great, nothing fancy. Just a basic needs budget hotel. We went nearby to a different hotel for only 10 Euro more and got superior customer service and comfort. I wouldn't recommend this hotel based on their lack of customer service skills. The whole situation could have gone so much better where I would have given them 3.5 stars, but in the end, I think it's better to spend your money somewhere else where people care about their customers.
Stayed in Hotel Queen Anne earlier this month. Very, very good location: Brussels city centre is mostly convenient anyway, but the hotel is in a great location opposite of the Théâtre National and 10 minutes from Gare du Nord. The hotel was very cheap and no-frills: the rooms are small with the bed in the centre, an old desk, and a TV. Bathrooms are functional. Everything is very clean and felt safe. Strangest thing was the rule about leaving keys at the hotel desk, which I had never encountered in all my travels. They said that this was for security purposes as the keys had keychains with the hotel address - wouldn't it just be easier to get rid of those keychains then? All a bit strange. Despite this, the people at reception were very friendly and accommodating. There was a mix-up with my booking, but I think it has been solved. In the middle of the night, there was a huge fight among some guests on our floor, resulting in loud screaming and objects being thrown. For security reasons, I suppose no one from reception could go up and speak with them. Not the hotel's fault, but I suppose this type of behaviour may come with the budget of the hotel. We didn't try the breakfast, but I've heard good things about it. WiFi is free and fast. Would definitely recommend this place if all you plan on doing is sleeping, and not relaxing, in the hotel!
I stayed for 3 nights and very much enjoyed. Close to city centre. Close to restaurants and shopping streets. Situated on quiet street. Staff at reception helpful and polite. Breakfast was good. I had no issues. Recommended. Will stay again.
- Walking distance to Belgian Comic Strip Center and La Grand Place
- Free WiFi in rooms and public areas
- Concierge services
Located in Lower Town, Queen Anne Hotel is a leisurely stroll from popular sights such as Belgian Comic Strip Center and La Grand Place. This 60-room, 3-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and concierge services. It's in central Brussels and also close to Cathedral of St. Michael and Manneken Pis Statue.
Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM. The bar/lounge is a great place to grab a drink, or mingle with other guests at the free manager's reception.
The 60 rooms have desks. TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries.
Guests staying at Queen Anne Hotel enjoy free WiFi in public areas and free newspapers. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables.
Reviews from Trip Advisor
58% of guests recommend this hotelTotal of 730 reviews