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Mercure Brussels Airport

3.0 out of 5.0

Recent guest reviews

Large, spacious room. Tea and coffee making facilities included (but no biscuits, so bring your own if you like a biccie with your cuppa). Comfortable bed, and large, comfortable sofa in room. Large, flat screen tv in room with a great choice of UK freeview channels, including Channel 4, Channel 5, Five Star, E4 and ITV2, among others. Spacious, modern bathroom with shower. Shower gel, soap and shampoo included (as well as towels), but no facecloth unfortunately. A shower cap and shoe shine were also included. A desk is available for you to work on, and sufficient wardrobe space is available if staying for a night or two. My room (411) was facing a road, but traffic noise wasn't a problem. I didn't really notice it and had a quiet, peaceful night's sleep. I wasn't bothered by noise from other rooms either - I was unable to hear people talking, snoring, going to the bathroom etc, which is usually a problem in hotels. Breakfast was very good, with a nice selection of hot and cold items, including toast, croissants, fruit, breads, cheese, cold meats, bacon, sausages, beans and rice mixed with peas and other things. Apple juice and orange juice was available, and a coffee machine was provided with a selection of hot drinks, although it was very slow and caused quite a queue. Free wifi was provided, and worked well in my room. I would definitely stay here again and certainly recommend it to others.

I stayed here and the service was very good. The staff went out of their way to assist. My room was clean and in a good state of decoration. It is in a good location for my business. My only criticism is that the food on offer was of the pizza, Lasagne or burger variety. Nearby places to eat are a burger outlet and a bistro.

The accommodation is modern and a good standard. Parking is a nightmare in the enclosed concrete maze below the hotel - which has very tight turns. Its definitely over priced when compared to others in the same area Also although the title describes it as an Airport hotel - its not close - not compared to lots of others.

Bathroom is in bad condition and requires general refurbishment (floor, celling, walls, bath tube screen). Water pressure is close to 0. I am bald but when I think about ladies trying to wash their thick hairs it makes me sorry for them. There is no soap plate in the bathroom - where to put soap after you open it?. Why not to use liquid soap? The breakfast food is totally bland. Personnel sometimes even do not care to reply to good evening (the only one polite gentleman was the one from the first day). Light switches on the sides of bed are grouse - so sticky that they should not even be considered for cleaning but should be replaced at once!

The only good thing about this hotel was that the room was ok. The restaurant was very poor, at breakfast quite regularly the supposed hot food was cold. In the evening time it closed quiet early (if it bothered to open at all which it didn't one night) there was very little choice and the food was not that good and both bar & restaurant are expensive, unfortunately the only other outlets in the area was a burger bar and kebab shop.

Comfortable room albeit we had ordered a twin room and was given a double. Basic facilities were welcome. Staff struggling to meet demand for breakfast due to a lot of guests and we had to frequently ask for items to be replenished. Due to a tight timeframe, we settled for a very light breakfast. Porterage service wasn't up to standard on our departure. Wouldn't be in a rush to stay anytime soon

Brussels Airlines put us up here for the night. Everything about the Hotel is average apart from the marvellous staff who work so hard to ensure your stay is as comfortable as it can be. Free shuttle bus to the airport! Good

Very easy access to NATO HQ. Just a short walk from main gate. A very average hotel, OK rooms, the TV channels are for Belgians only!!! Very bad selection of channels. The rooms are OK, if the AC had worked. Some general problems with the cooling system this week. The so called fitness sentre is out of date, in a room in the cellar without windows. Not up to date. Breakfast is OK, chaos if more than 20 guest to eat at the same time.

Using online check in meant a quick input on arrival and a warm welcome. Bedrooms large and reasonably well appointed. Mine was at the back, so quitet but facing the sun so very hot despite aircon. Bar drinks and meals very good as was service. Breakfast I would describe as OK but unimaginative. I was never asked for my voucher so i needn't have paid for it!

Stayed just one night in this hotel. It's a bit outdated but close to office in Dieleman and airport. The area of the hotel does note have a lot of possibilities to eat out etc. Parking is convenient and free during the evening and night. Breakfast is OK, nothing special.

Room options

Superior Room, 1 Double Bed

Full 1 | Sleeps 3

Standard Room, 2 Twin Beds

Twin 2 | Sleeps 2

Studio

Full 1 | Sleeps 3

Superior Suite, 1 Queen Bed

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

58% of guests recommend this hotel

Total of 323 reviews