Le Châtelain5.0 out of 5.0
Recent guest reviews
The hotel is located in a great little, funky neighbourhood. It is walking distance (25mins) from downtown and right on the tram line. It is really nice. You walk in and say "Man this place is great." But then you meet the staff. Then you say "Holy Moly this place is FANTASTIC!" Every single one of them goes out of their way to make your stay a great one. I overheard a woman ask if someone could pick up her son a birthday present from a shop around the corner because she couldn't make it during opening hours. Without missing a beat the doorman said "Sure no problem. I'd be happy to." Really the rooms are great, the beds are comfy, but the staff are really lovely.
This is the third time I have stayed at this hotel and every time has been excellent. The beds are very good and the rooms are spacious. The staff are extremely helpful and having a drink in the bar in the evenings is a pleasure with very helpful and friendly bar staff. There is a market down the road on a Wednesday which runs into the evening and offers fabulous street food and drink with a great atmosphere. I would certainly recommend this hotel for its hospitality, location, staff and facilities.
After 2 previous experiences which were rather disappointing I returned to this hotel a third time as the conference organizer booked me here. The difference with previous years could not have been more striking! Gone were the chaotic lunches, car was parked within seconds and the room was absolutely gorgeous. Check-in was uneventful and fast, internet in the rooms is now free (although you can still opt to pay for a faster connection) and is sufficient to browse or read emails but not to watch the news or a limited-bandwidth video. Could still be improved but already much better than previous years. The room had a Nespresso machine which I always find an awesome touch, being a caffeine addict. The check-in clerk apologized for giving me a room with twin beds but he should be proud to know I slept like a log. What a great mattress, duvet and selection of pillows! The A/C takes some getting used to as you only find out later that the master switch is modelled like a light switch and is not located on the thermostat but next to the bed. (possible a small sticker warning on the thermostat could be handy). The bathroom was spacious an comfortable with a separate bath and shower cubicle, ample supply of large towels, shaver outlet, anti-fog mirror and lots of space to put ones own toiletries. Excellent! Super large flatscreen TV which has a plethora of channels in all possible languages and is easily viewable from the bed, the chairs or the desk. Small comment on the desk: the 220V outlets are under the desk at floor level and you have to get on hands and knees to plug in your laptop. Breakfast is absolutely excellent with the standard warm offerings but also ample variety in cold cuts and cheeses as well as excellent fresh breads and fruits, yoghurts etc. An espresso can be had at no extra charge instead of the normal thermos of coffee and it is served with a smile rather than a sigh. One of my colleagues asked for a soft boiled eg and it was cooked to order. Impressive service by the two ladies who attend breakfast - very customer-friendly indeed! Conference facilities were much improved this time and the conference lunches were efficiently served at the tables, avoiding the queuing mess of the previous years. Food was great quality and variety, beautifully plated. Again - absolutely nothing to complain about. In the end when I wanted to get my car, the concierge even took my luggage with him to put in the trunk and when the car was parked outside, I only had to step in and drive off. The staff, whether concierge, breakfast service, lunches, check-in desk were all very helpful and friendly - this is a team to be proud of. This hotel has certainly restored my confidence in its willingness to do the right thing and deliver an excellent experience and I can finally recommend it without even the slightest hesitation.
If you are looking for quality, like being taken cared of, used to be around classy people like yourself, then do yourself a favour, check out le chatelaine hotel, the feeling is indescribable, safe, secure and great located! About the food, well, this is simple... You can eat..., And you can Eat Good!
The staff are most helpful and the atmosphere is stylish and calm. Beautiful furniture. No problem was too much for them. I had a beautiful elegant room and the room was set up in such a way that I could do some work from the room. The room had two large windows allowing day light to wash the room. The room is spacious and the amenities in the room are stylish and the room very comfortable. I loved the coffee in the room. The bathroom is a good size too. It was close the the conference centre about 5 minutes walk away. The room service was good. Food delicious.
I really liked this hotel the restaurant although without a huge choice was very tasty. Staff particularly helpful, lovely bar area, good choice at breakfast and the lobby area is very pleasant. It is quite an old hotel however and the rooms and on the dated scale of traditional. Comfortable though so can't complain just in need of decor.
I used this hotel when visiting Brussels on business. it is easy to get to - 15 minutes / 9€ in an uber from the Eurostar and close to a tube station. It's a little way from the historic centre of the city. Rooms are very nicely appointed, hotel is quiet and the internet speed is good.
The room was big, the staff was amazing. Breakfast was very fulfilling and had big diversity. The hotel is right next to the train and you can get everywhere in Brussels. I Enjoyed every second. I will definitely come back to this hotel sometime.
The hotel is situated in a nice area of Brussels. Once inside the hotel looks good. My partner asked for an upgrade beforehand and they had not provided this. They wanted to charge 30 euros per night for an upgrade to a suite, which I agreed to pay. The suite was nice, until will realised after unpacking that the tap in the bathroom would not turn off. The receptionist came to look at it and advised we would have to move rooms. We agreed to move if they agreed to waive the upgrade fee, which they did. We were not offered help to repack and move. Ten minutes later after packing up we were told that we didn't have to move after all. My partner was very unhappy and asked to speak to the manager who was not available. In the end we were moved to another suite, which was actually slightly better. The hotel and rooms were very hot, and my partner struggled to sleep in the heat. We had to leave the windows open all night and on the second night there was a big fight/argument on the road which woke us up. The breakfast is 29 euros each per day, which was ridiculous. We opted to go and eat breakfast in a local cafe, and we found a lovely cafe nearby where we paid just over 20 euros for both of us. The bar and restaurant is overpriced. The fitness area was good albeit small. It was not what I would expect from a 5 star hotel, more suited to a 4 star.
After a long day at work and a long journey to Bruxelles, I arrived late in the Hotel. Receptionist was very nice and efficient. In a couple of minutes everything was done, looked up where I was supposed to go the following day and reserved the cab for the next day. All I needed to do was to rest in my spacious room ! Very comfy and clean ! To recommend !
Horta Museum is a short stroll from Le Châtelain, and other popular attractions like Church of Our Blessed Lady of the Sablon are within a mile (2 km). This 5-star hotel has 107 guestrooms and offers conveniences like 2 restaurants, free in-room WiFi, and a fitness center. It's in central Brussels and also close to Royal Museums of Fine Arts of Belgium and European Union Parliament Building.
Enjoy dining at one of 2 onsite restaurants including La Maison du Chatelain, which specializes in French cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 10:30 AM.
All 107 soundproofed rooms feature refrigerators, minibars, and espresso makers. LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other amenities include safes, phones, and desks.
Guests staying at Le Châtelain enjoy a fitness center, a sauna, and free WiFi in public areas. Valet parking is EUR 30 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for EUR 70 per room one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include conference space, a 24-hour business center, and free newspapers.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 401 reviews