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Hotel Metropole

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Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
31 Place de Brouckere, Brussels, 1000
  • Place, Rue Neuve
    ‪1 min walk‬
  • Place, Brussels Christmas Market
    ‪6 min walk‬
  • Place, La Grand Place
    ‪7 min walk‬
  • Airport, Brussels (BRU-Brussels - National)
    ‪18 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | 1 bedroom, minibar, in-room safe, desk

Junior Suite

  • 430 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, desk

Superior Twin Room

  • 279 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, desk

Superior Double Room

  • 279 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege Room

1 bedroom, minibar, in-room safe, desk

Privilege Room

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

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  • Restaurant
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About the neighborhood

Brussels

Located in Lower Town, Hotel Metropole is within a 5-minute walk of popular attractions such as Rue Neuve and St. Catherine's Square. This 3.5-star hotel has 251 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a gym.

What's nearby

  • Rue Neuve - 1 min walk - 0.1 miles
  • St. Catherine's Square - 3 min walk - 0.2 miles
  • Brussels Christmas Market - 6 min walk - 0.4 miles
  • La Grand Place - 7 min walk - 0.4 miles
  • Manneken Pis Statue - 10 min walk - 0.6 miles

Getting around

  • De Brouckere Station - 2 min walk
  • Brussels Central Station - 11 min walk
  • Brussels Airport (BRU) - 35 min drive

Restaurants

  • ‪Burger King - ‬2 min walk
  • ‪Black & White - ‬2 min walk
  • ‪Continental - Creative market, hub & café - ‬2 min walk
  • ‪YOUWOK. - ‬2 min walk
  • ‪Adagio - ‬3 min walk

About this property

Hotel Metropole

Guests of Hotel Metropole enjoy features like a gym, free WiFi in public areas, and express check-in. Valet parking is EUR 27 per day if you plan to drive, or hop aboard the shuttle from the airport to the hotel (available 24 hours) for EUR 75 per room. Front-desk staff can assist with concierge services, securing valuables, and luggage storage. Other amenities at this historic hotel include free newspapers, a terrace, and laundry facilities.
Guests can expect to find free WiFi and TVs. Bathrooms offer hair dryers and free toiletries. Minibars, safes, and phones are also standard.
Recreational amenities at the hotel include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Valet parking on site (EUR 27 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 28 for adults and EUR 14 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1895
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 3:00 PM - midnight

Front desk staffed during limited hours

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Christmas Day and New Year's Day:
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for EUR 50 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for EUR 30 per night

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: EUR 50.00 per night
  • A tax is imposed by the city: EUR 5.60 per room, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 28 for adults and EUR 14 for children
  • Airport shuttle fee: EUR 75 per room
  • Valet parking fee: EUR 27 per day
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking in is easy with express services. For convenient arrivals, you can take advantage of the airport pickup or train station pickup (fees apply). Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts cash.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Metropole Brussels

Metropole Hotel Brussels

Hotel Metropole Brussels

Metropole

Metropole Hotel

Hotel Metropole Hotel

Hotel Metropole Brussels

Hotel Metropole Hotel Brussels

Frequently asked questions

Are free cancellation options available at Hotel Metropole?

Hotel Metropole offers free cancellation on certain room rates. For additional details, look at the cancellation policy on Orbitz.

What can I see around Hotel Metropole?

This hotel is situated in Lower Town within a 10-minute walk of La Grand Place and Brussels Christmas Market. You'll also find Belgian Comic Strip Center and Manneken Pis Statue less than a mile away.

Is there parking available at Hotel Metropole?

Yes, valet parking is offered for EUR 27 per day.

Does Hotel Metropole include a casino on the premises?

No, Hotel Metropole doesn't have a casino.

Will I find an indoor pool at Hotel Metropole?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Metropole?

Amenities that appeal to couples at this historic hotel include 24-hour room service and a minibar along with a restaurant.

Does Hotel Metropole have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Metropole have a restaurant with a breakfast menu?

Yes, Hotel Metropole serves buffet breakfast each morning for a surcharge from its restaurant.

Does Hotel Metropole have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Hotel Metropole?

The closest major airport to Hotel Metropole is Brussels Airport (BRU), which is 9.8 mi away (35 minutes by car). Another top airport is Antwerp (ANR-Antwerp Intl.), which is around 23.8 mi away.

Are there rooms with balconies at Hotel Metropole?

No, there aren't any guestrooms with balconies at Hotel Metropole.

Does Hotel Metropole offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Hotel Metropole.

Hotel Metropole Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 373 out of 1000 reviews
Rating 8 - Good. 365 out of 1000 reviews
Rating 6 - Okay. 163 out of 1000 reviews
Rating 4 - Poor. 54 out of 1000 reviews
Rating 2 - Terrible. 45 out of 1000 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

daniele

Liked: Cleanliness, property conditions & facilities, room comfort

Bel hôtel

Bel hôtel historique au centre de Bruxelles hall d’entrée superbes bon petit déjeuner beaucoup d’attente pour check in et intrusion dé mendiants dans l’hôtel et difficile de le signaler par téléphone à la réception car pas de réponses, chambre grande et spacieuse
Stayed 3 nights in Dec 2019
Verified review

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buon hotel!

Ottima esperienza. Hotel comodo e ottimo rapporto qualità prezzo
Stayed 4 nights in Feb 2020
Verified review

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ottimo!

Mi sono recata a Bruxelles per lavoro. Ottimo rapporto qualità prezzo e location molto comoda e centrale
Stayed 4 nights in Feb 2020
Verified review

2/10 Terrible

Jianing

Liked: Cleanliness
Disliked: Staff & service

Definitely not a 5star hotel

I booked the privilege room online, but when I arrived, the room offered to me is quite different with the pictures showed in the website. I doubt they gave me a basic room instead but when I asked them in the reception, no one sloved my question. One guy only ask me whether I need to call the manager, but when I said yes, no one contact me then
Stayed 2 nights in Mar 2020
Verified review

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classically stylish and affordable, in a great location.
Stayed 3 nights in Feb 2020
Verified review

4/10 Poor

Katie

Liked: Cleanliness, staff & service
Disliked: Room comfort

The hotel of 2 half’s

A hotel of 2 half’s. Initially we were put in the left side of the hotel in a large room which was very dated and needed redecorating. The noise above kept us awake all night, very loud voices and banging, the room was also extremely hot. We asked to move and the reception staff put us in the right side of the hotel. A different world, lovely decoration, quality room with working heat controls. Hospitable staff but you would have to be careful which side of the hotel you were put on.
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff - lovely hotel highly recommended
Stayed 2 nights in Feb 2020
Verified review

6/10 Okay

Alice

Terrible breakfast

Overall the hotel is ok. The location of the hotel is excellent, entrance to metro is right in front of the hotel. Also very close to city centre. The reception and entrance hall are grand and beautiful, that’s where the superlative end. The room is in desperate need for update, the walls and carpets feel dirty. For 5* hotel the room lacks tea / coffee making facilities and other amenities expected. The staff is nice and polite enough, but nothing extra and the worst of it is probably food. The room service quality is underwhelming, while the breakfast is just a rip off. Fake eggs, fake fruit juices and terrible coffee, no fresh vegetables and lack of fruit beside apples and tinned fruit salad. Not worth paying extra, not worth 5* hotel. So overall the value for money is not there.
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

MAKOTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

記念になる宿泊

家族で宿泊しました。ヨーロッパ周遊の中で最高のホテルでした。宮殿のようだと家族で大喜び、グランプラスにも近く、雰囲気も最高でした。お世話になりありがとうございました。
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
A classic looking building and atmosphere give you a sense of an old-world feel. I ordered a large room on the 6th floor and had a balcony.
Stayed 3 nights in Jan 2020
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
This hotel is very beautiful and my room was large, clean and quiet. But I paid extra for the breakfast which was a huge disappointment. Powdered eggs, low quality food, and when I said this to the reception when check in out I received a very cold (somewhat rude) response. I would highly recommend not having the breakfast at the hotel, and instead eat at The Avocado Show or Peck 47 (very close to the hotel and delicious breakfasts).
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Cori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with the most fabulous Art Nouveau elevator. The rooms are updated with very nice bathroom fixtures.
Stayed 2 nights in Jan 2020
Verified review

2/10 Terrible

shu lok malik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is not a 5-stars hotel!

It spent an hour to check in because they gave a wrong room key, lucky, the room is untidy and peoples are still occupied, and the type of the room is not the one that I was booked. There is no tea/coffee maker in room, it is not the same standard of 5-stars hotel. When I was check out, I paid the city tax by cash (EURO$22), I did not have the change and a receipt, and told them please don't charge to my credit. After a week, I found Euro$21.2 is charged to my Credit card. I wrote an email and message via facebook yesterday, but there is no respond! Is it a 5 stars hotel service? I have noticed that "for any urgent matter, please contact: fo@metropolehotel.be"", but, there is still no reply! For the person in charge of this hotel, if they receive my comment, please leave a name, tittle, and email to handle my complaints.
Stayed 5 nights in Dec 2019
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
De kamers zijn oud, niet goed onderhouden en totaal niet wat je verwacht van een 5-sterren hotel. De foto's zijn waarschijnlijk genomen in 1930 want alles is oud. Laat je niet misleiden door de foto's van de kamers. Bij navraag leerden wij dat er maar enkele kamers zo uitzien. Er lag geen stof op de kamer en het bed was schoon. Daar was ook alles mee gezegd. Er zat overal schimmel in de badkamer, en kwam een verschrikkelijke putlucht uit de wasbak. Door de kamer heen lagen losse elektriciteitskabels. Op het balkon hing een halve schotel boven de deuropening. Het personeel was vriendelijk maar vertelde ons weinig te kunnen doen aan de staat van de kamer. Zo was het nu eenmaal.
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1番安い部屋でしたが、部屋の中もクラシックで可愛くて良かったです。 タオル、ヘアドライヤー、ボディソープ、シャンプーはあります。 スリッパ、歯ブラシ、バスローブはありません。 チェックアウト後に荷物を預かって貰った際、パリで購入したバターは冷蔵庫に入れて預かってくれました。 とてもクラシックな装飾が豪華な分、古さはありますが清潔です。 アクセスは観光には問題なく徒歩で移動できますがブリュッセル南駅からは地下鉄で4駅、中央駅からは徒歩12.3分です。
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Received an excellent level of service from Andrea on the front office reception desk in resolving the issues with our booking which expedia had failed to address
Stayed 3 nights in Jan 2020
Verified review

10/10 Excellent

Tomomitsu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ブリュッセルではこのホテルをぜひすすめたい！歴史があり、サービスも十分良い
Stayed 1 night in Dec 2019
Verified review

8/10 Good

MICHEL

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

BIEN SITUE

Endroit agréable pour visiter Bruxelles à pied La chambre qui apparaît en photo sur le site de réservation ne correspond pas à celle qui vous est attribuée ! Côté décevant ! Mais c'est récurrent sur les différents sites de réservation !!!!
Stayed 4 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we stayed here in 2017, it was in a great location, plus we got two free beer with the room. The restaurant in the hotel was also great!
Stayed 3 nights in Apr 2017
Verified review

4/10 Poor

Jose

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No es un hotel 5 estrellas jamas !!! Lobby arquitectónicamente lindo pero con luz pobre !!nada q ver el hotel con las fotos !!! un timo total todo descuidado mi habitación alfombra sucia y olor desagradable los lavamanos completamente tapados tenías q ocuparlos con un hilo de agua y el plomero jamás llegó para solucionarlo no era para nada lo q esperaba y menos después de ver las fotos así q para nada fiarse q de las fotos a la realidad y las 5 estrellas es otra cosa en la realidad decepción total
Stayed 3 nights in Dec 2019
Verified review

4/10 Poor

Anna

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nun zum dritten Mal die Bewertung: Empfang okay, Äußerlichkeiten im Hotel z.b. Foyer, gastraum gut bis sehr gut. Das Zimmer ein Horror! im Badezimmer hat die Steckdose nicht funktioniert, keine Rasur, keine Frisur. Die Heizung im wohnraum war kaputt. Dafür wurde generöse Weise ein kleiner Heizkörper dahingestellt. Die Tür vom Badezimmer war nicht zu schließen. Leider Gottes auch nicht die Tür zum kleinen Balkon. Erfolgt bei 0 Grad in der Nacht wir haben uns den.... Abgefroren! diese Tür war absolut nicht zu schließen! Des weiteren waren viele Sachen angeschlagen die holzverkleidung und so weiter, die wollen aber angeschlagen. Der teppichboden hatte bessere Jahrzehnte gesehen. Kurz gefasst der reiseprospekt Aspekt bezüglich Jugendstil wird erfüllt. Die Zimmer sind hier doch unter aller Kanone. Schade ums Geld! nicht empfehlenswert. Aber gehen Sie gerne mal hin um einen Kaffee zu trinken ein belgisches Bier zu trinken oder etwas zu essen, das mag besser sein! Ich war jetzt schon zweimal da und bin zweimal reingefallen! Uns langt es! Und ich hoffe dass zumindest diese Rezension ankommt
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
広い部屋で満足しました。 歴史がある建物の為、綺麗ではありませんでしたが雰囲気があり良かったです。 チェックインの時にハウスキーピングが終わっておらず待たされたのは残念でした。 スタッフの方は親切で大変良かったです
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brussels Christmas Market

Really enjoyed our stay comfortable rooms well equipped bathroom clean tidy Hotel staff friendly and helpful
Stayed 2 nights in Dec 2019
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Very average

Rooms were not great and not as good as it looks in the photos. Rooms are very basic and like a 3 star hotel. Bed was not comfortable. There were stain on the carpet. Our room wasn't cleaned until i had asked reception at 6pm. Overall i would say it was a 3 star experience.
Stayed 2 nights in Dec 2019
Verified review

2/10 Terrible

architect

Disliked: Cleanliness, staff & service, property conditions & facilities
It is a grand old hotel, but run down. Not maintained, nor remodeled, service below any acceptable level.Understaffed.
Stayed 4 nights in Oct 2019