Hotel Albert2.0 out of 5.0
Recent guest reviews
We have reserved the hotel to stay with our three children - did not expect much else but a clean place to put our heads down for the night - this has been most disappointing experience. Even upon parking the car we felt unsafe as the area appeared to be very run down. We have requested to look at the room as we had a bad feeling which was confirmed upon entering it: the window in the room was broken, the bathroom had mould all over and there was a smell of uncleanliness lingering through out the place. Needless to say, we did not feel it was safe or clean for our children to stay there so we decided to leave and look for alternative accommodation. We were charged cancellation fee. It was advertised as suitable for families - I wouldn't recommend it to anyone.
A spring had come through the mattress, the ceiling in the bathroom was peeling off and several pieces were on the floor when we checked in. Wifi was very unreliable in the room and we were disturbed twice by loud voices/shouting. If you are happy with $64.00aud a night ...then it is what it is. We wont be coming back or recommending it to anyone
I don't know why the negative comments. At this price one cannot expect luxury. This is not a place to stay for luxury. It is a place good for budget travellers. The hotel is clean, rooms as spacious and the wifi is good. It is located next to a bus stop and a few minutes walk from the metro. As can be seen from my previous reviews on this place, I am a returning customer and will keep staying at this hotel.
Although the location may seem like a draw for this hotel, it is actually located in a very rough area, lots of damaged run down buildings and 1 street away is the red light district, where as a woman you feel very unsafe walking. Not recommended for families at all. The hotel is simply dirty, and though it's cheap, there's no excuse for not cleaning- it's OK to have basic facilities and no extras but the room must be sanitary. It's not worth it, to have unclean beds and disgusting facilities. We found evidence of bed bugs. Attached below are photos showing how dirty it was. We left immediately after checking in and seeing the dirty room, staff were angry and aggressive telling us to go away and that no refund would be given. The manager refused to speak with us, so we tried desperately to reason with the reception staff. In the end we simply went to another hotel and filed a complaint to get a refund. Learn from our mistake.
Our room was clean and large and the beds were comfortable, although everything was pretty basic. The staff were friendly. There was too much traffic noise from the street and the stairwell smelled a bit funny.
The location was adeqaute, as there are bus routes immediately outside the hotel. There is a Turkish community in this area, with a lot of good and cheap food options within walking distance. Other than that, there's not much in the area. The Wifi here was bad and we could only access it in the reception area. The room was adequate size for two people. The room was clean enough but, the bathroom was not cleaned to my standards. The bathroom door was broken and didn't lock properly. The bed was adequate. I can't quite explain it but, I just didn't feel comfortable in the room. One man at the front desk was very helpful and gave us a lot of useful information and advice. There is no reason for me to return here so, I'd try my luck with another cheap hotel in the future.
I booked here as I was staying in Brussels for 2 nights for work. I was disappointed on arrival that the receptionist demanded cash payment on arrival, and directed me to an atm 500m away. I then had further disappointment when I got to the room and noticed that there were no windows, with a small roof window providing the minimum of light. The shower was dirty, whilst 2 of the lights in the room didnt work. I turned on the television, and there was only sound with no picture. Wires were hanging loose and damaged behind the television. I reported this to reception (there was a card with information on how to telephone reception, but no phone!) where I was told the 'maintenance guy' would look at it the following day. Suffice to say, the day afterwards, the television remained broken. On departing, the 2 women at reception were incredibly rude and disinterested, and I almost felt guilty that she had to look away from her facebook account for a minute to help me. Don't stay here folks!
Two of my friends and I stayed in this hotel and we just loved the customer service they gave us. The guy at reception was friendly and helpful form the begining to the very end. The room was neat and good enough to have a good rest after a long day sight seeing. It is only 15 minutes from downtown by tram. I would definatelty stayed there again, specially for the GREAT Customer Service they offer. =D
The only good thing about the hotel was that it had a 24/hour reception. Other than that it wasn't great but good for a 2 star hotel and good if you are looking for somewhere budget to stay. The double room smelled musty like building works but the shower was high powered and worked better than I expected. The bedsheets and pillow cases were NOT clean! There was some spots of blood and stains on the sheets. I asked multiple times to get the sheets cleaned, even just to give me clean duvet and pillow covers and I was happy to change them myself. I asked about 3 times in which they each had an excuse and I never received the sheets in the end. We also wanted to order the buffet breakfast however on both nights this wasn't available as there weren't many orders. However I must say the people at the reception were friendly and they did give us useful information on where to go and eat etc. The gentleman also let us borrow an adapter during our stay. Sleep wise: I couldn't get a decent nights sleep as I felt very itchy (possibly due to unclean sheets) and I could hear a lot of door slamming, banging and people talking throughout the night. The curtains were however good as it blocked out a lot of light! Also beware of the lift as it's very small and doesn't have a door! We were so disappointed that we left the hotel for another one!!
We were travelling so weren't looking for any type of luxury and the hotel was very basic. We did the walk up the big hill from Brussels-North train station which was a bit if a treck, however once we were there, the walk to the centre is all fairly flat back and forth, and the walk back to the station was all down hill. We ordered pizzas to the hotel as we didn't pass anywhere we could see to eat nearby. Staff were pretty disinterested and weren't particularly helpful.
Reviews from Trip Advisor
25% of guests recommend this hotelTotal of 260 reviews