Hotel Albert2.0 out of 5.0
Recent guest reviews
The hotel was not one of the best but of course for the price and for 1 night it was good. It's not very far from the centre and also it has a tram stop and an underground station near to it. The facilities were old but as I said if you just want to sleep somewhere, it's better than a hostel.
The first room I was given (on the pictures), stank of old sweat, the carpet was loose, and flowed upon some sort of plastic. The bathroom was just disgusting, and the spores from the milldew rasped my lungs. The next room had no carpets, and a newly refurbished coffin of a bathroom, but was still very shoody. The only working light was the loosly hanging overlight, and the matress had the tell tale signs of bedbugs (among other dirt). Unfortunately I paid in advance, and they were not willing to give me a refund. Fortunately I found a MUCH nicer hotel (not that it had stiff competition) at pretty much the same price. STAY AWAY! This place could just as well be a brothel.
We have reserved the hotel to stay with our three children - did not expect much else but a clean place to put our heads down for the night - this has been most disappointing experience. Even upon parking the car we felt unsafe as the area appeared to be very run down. We have requested to look at the room as we had a bad feeling which was confirmed upon entering it: the window in the room was broken, the bathroom had mould all over and there was a smell of uncleanliness lingering through out the place. Needless to say, we did not feel it was safe or clean for our children to stay there so we decided to leave and look for alternative accommodation. We were charged cancellation fee. It was advertised as suitable for families - I wouldn't recommend it to anyone.
A spring had come through the mattress, the ceiling in the bathroom was peeling off and several pieces were on the floor when we checked in. Wifi was very unreliable in the room and we were disturbed twice by loud voices/shouting. If you are happy with $64.00aud a night ...then it is what it is. We wont be coming back or recommending it to anyone
I don't know why the negative comments. At this price one cannot expect luxury. This is not a place to stay for luxury. It is a place good for budget travellers. The hotel is clean, rooms as spacious and the wifi is good. It is located next to a bus stop and a few minutes walk from the metro. As can be seen from my previous reviews on this place, I am a returning customer and will keep staying at this hotel.
Although the location may seem like a draw for this hotel, it is actually located in a very rough area, lots of damaged run down buildings and 1 street away is the red light district, where as a woman you feel very unsafe walking. Not recommended for families at all. The hotel is simply dirty, and though it's cheap, there's no excuse for not cleaning- it's OK to have basic facilities and no extras but the room must be sanitary. It's not worth it, to have unclean beds and disgusting facilities. We found evidence of bed bugs. Attached below are photos showing how dirty it was. We left immediately after checking in and seeing the dirty room, staff were angry and aggressive telling us to go away and that no refund would be given. The manager refused to speak with us, so we tried desperately to reason with the reception staff. In the end we simply went to another hotel and filed a complaint to get a refund. Learn from our mistake.
Our room was clean and large and the beds were comfortable, although everything was pretty basic. The staff were friendly. There was too much traffic noise from the street and the stairwell smelled a bit funny.
The location was adeqaute, as there are bus routes immediately outside the hotel. There is a Turkish community in this area, with a lot of good and cheap food options within walking distance. Other than that, there's not much in the area. The Wifi here was bad and we could only access it in the reception area. The room was adequate size for two people. The room was clean enough but, the bathroom was not cleaned to my standards. The bathroom door was broken and didn't lock properly. The bed was adequate. I can't quite explain it but, I just didn't feel comfortable in the room. One man at the front desk was very helpful and gave us a lot of useful information and advice. There is no reason for me to return here so, I'd try my luck with another cheap hotel in the future.
I booked here as I was staying in Brussels for 2 nights for work. I was disappointed on arrival that the receptionist demanded cash payment on arrival, and directed me to an atm 500m away. I then had further disappointment when I got to the room and noticed that there were no windows, with a small roof window providing the minimum of light. The shower was dirty, whilst 2 of the lights in the room didnt work. I turned on the television, and there was only sound with no picture. Wires were hanging loose and damaged behind the television. I reported this to reception (there was a card with information on how to telephone reception, but no phone!) where I was told the 'maintenance guy' would look at it the following day. Suffice to say, the day afterwards, the television remained broken. On departing, the 2 women at reception were incredibly rude and disinterested, and I almost felt guilty that she had to look away from her facebook account for a minute to help me. Don't stay here folks!
Two of my friends and I stayed in this hotel and we just loved the customer service they gave us. The guy at reception was friendly and helpful form the begining to the very end. The room was neat and good enough to have a good rest after a long day sight seeing. It is only 15 minutes from downtown by tram. I would definatelty stayed there again, specially for the GREAT Customer Service they offer. =D
Reviews from Trip Advisor
25% of guests recommend this hotelTotal of 262 reviews