Best Western Hotel Royal Centre3.0 out of 5.0
Recent guest reviews
We made a mistake in the reservation process. We booked a room in a different day, and after realising, less than an hour after, we wrote them asking them please to cancel the reservation. We had no answer for them until next day telling us it was impossible to cancel it, adn they charged us the night. Although it was clearly a mistake, the treatment received was awful, they didn't have a small detail with us; in same situations, other hotels would refund the charge without problems, but for this hotel it's clear money is more important than customers.
Given the high cost (£268 for two nights) this was a mediocre hotel experience. The room was of average quality - not helped by the dull grey decor and a broken light. The worst part was the breakfast. The room was far too small and understaffed for the number of guests. The food quality was average, while the waiter could not keep up with the need to top up the food and crockery for the numbers present. There is a simple message for the management - if you cannot cope with your hotel being full and busy then don't hike up your prices. Staff at reception were helpful.
A nice Hotel near city centre with very good service. Large rooms, good breakfast, easy access with Metro lives 2 and 6. Rue Royal is not so quite but the rooms are well insulated so there is no problem with noise.
I stayed at the hotel for 4 nights during Christmas week with my wife, on arrival at the hotel we where greeted well at the reception & they also gave us an early check in as requested by us. The Room allotted to us was clean n very spacious compared to other hotels that i have stayed in Europe. The staff was very helpful & friendly in assisting us to local attraction & use of transport. However the only disappointment we had was the breakfast, for all the 4 days we had the same breakfast & very or say no options for vegetarian (as my wife is veg) they need to improve the options
My husband and myself stayed during Christmas holidays for 2 nights in Best Western Hotel Royal Centre. but as the name looks, the food, service is not at all like this. Both days we had trouble with the breakfast. There was a broken piece of marble bowl in the food and staff did not show guilty about that and not even we have been given anything instead as a courtesy. Next day we literally had to wait for so long to get our breakfast table clean. So Not recommended in any condition this Hotel.
The hotel is maybe around a 10 min walk from the city centre and 5 min from the train station. Hotel has a small bar and a few small supermarkets in the area. Located on a quite street in a safe area. Rooms are to higher than normal standard for a Best Western and we found the stuff all to be more than helpful in helping us.
Breakfast was diabolical. An absolute shambles that made the Fawlty Towers hotel look as though it was well run. We were warned by the night Reception to arrive for breakfast early as the buffet tends to run out so this is obviously a known problem. We thought that with an hour of the breakfast service remaining that we would be fine. No! There were no clean tables so we had to sit at a dirty table. There was no cutlery available although we managed to find a couple of clean spoons which we had to share amongst ourselves!! The cooked breakfast was virtually non-existent. Items ran out and were not replaced straight away, if at all, and all of a sudden some random food item would arrive. Everything was completely unorganised. I made my feelings known to the Reception desk but they didn’t seem to care. Not a good start to a day. Will definitely not be going back to this hotel.
I made a last minute trip to Brussels and decided to book with Best Western as I had previously stayed at their Luxembourg hotel and been very happy with my stay! Staff were friendly on arrival, when entering my room,I could see sticky cup marks on the dresser, I was instantly put off as it did not seem like the room had been cleaned properly. On further inspection of the room I noticed that the bathroom was not cleaned properly. I called reception and explained I was unhappy with the room, to the credit of the hotel someone came by and checked me into another room, yes it was cleaner but there were still some issues, I figured that the hotels cleaning standards were not so high and gave the surfaces a wipe down. The cleaning staff were super loud outside of my room, it sounded like they were socializing rather than working, lots of loud voices and laughing, I had a do not disturb sign outside of my room, so they clearly ignored this. On checkout, staff charged me for more expensive items from the mini bar,I am assuming the cleaners are responsible for listing items, so to me it looks like the hotel needs better cleaners who do their job properly! I would not recommend this hotel to anyone, nor will I be returning.
After a pleasant stay at this hotel a year ago, I had a less satisfying stay this time. To begin with, the hotel reception staff member that checked me in was not at all friendly or welcoming. Nor was he willing to be of help when I asked him for assistance to find a branch of the Leonidas Chocolatier that might be open on Sunday. He made no effort to look it up on line (I found by checking that the one near the hotel that I had visited last time was closed on Sundays) but even said to me that I could find what I wanted at the airport - which proved completely NOT to be the case. Fortunately the reception at the nearby Novotel proved much friendlier and willing to help me. I was happy - as a Best Western Diamond Guest - to be given an upgraded room - so I do appreciate that. However, as is the case with some frequency in European hotels, the double bed was nothing more than two single beds side by side. The fitted sheet was not large enough to be tucked in on all sides, and the duvet cover was not well fitted for the comforter. The pillows were quite lumpy. There was a small bottle of wine with two glasses and a small bag of potato chips on the table and I assumed this was a complimentary for Best Western Diamond guests. GOOD THING I THOUGHT TO CHECK - turns out it is there to tempt you to paying a LOT of money for these items. There was just ONE packet of coffee and NO creamers provided - typically Best Western Hotels provide a better set of beverage amenities. Finally, the internet connection was terrible. It might be because my room was at the end of the hallway ... I don't know. I do, however, want to mention one of the people who was at the reception later that evening - Younes - who was really helpful in looking up for me the exact times of trains leaving the following morning from the nearby Brussels Central Station to the airport. Younes is the kind of person who really leaves a good name for the Best Western brand so thanks to him!!!
I visit this hotel frequently. It is relatively, small, quit and offers a fine basic service. The breakfast is reasonable, though the breakfast room is a bit small and one has to squeeze oneself through. An excellent climate control in the rooms, with hardly any noise.
- Walking distance to Cathedral of St. Michael and Belgian Comic Strip Center
- Free WiFi in rooms and public areas
- 24-hour business center
Located in Upper Town, Best Western Hotel Royal Centre is within a 10-minute walk of popular sights such as Cathedral of St. Michael and Belgian Comic Strip Center. This 73-room, 3-star hotel has a bar/lounge along with conveniences like free in-room WiFi and a 24-hour business center. It's in central Brussels and also a short walk from La Grand Place and Museum of Musical Instruments.
For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 11 AM. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
The 73 rooms are air-conditioned and have an array of amenities, including fireplaces, minibars, and coffee makers. Guests can expect free WiFi and LED TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Free local calls and desks are other standard amenities.
Guests of Best Western Hotel Royal Centre enjoy free WiFi in public areas, a 24-hour business center, and express check-in. Self parking is offered for EUR 25 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free newspapers, laundry facilities, and a gift shop.
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 670 reviews