Best Western Hotel Royal Centre3.0 out of 5.0
Recent guest reviews
I visit this hotel frequently. It is relatively, small, quit and offers a fine basic service. The breakfast is reasonable, though the breakfast room is a bit small and one has to squeeze oneself through. An excellent climate control in the rooms, with hardly any noise.
Chain hotel, located in the centre of Brussels. Tram stop is a few metres off. Overall nice and with a more than decent staff. Some details to be improved... faulty lift (got stuck inside with doors not opening) and the shower outlet could be cleaner.
The single room is a tiny ratplace where not only you can hardly walk in, but also where you will struggle yo sleep as the matress is so old and given that you will sink and after only 30min you will need yo stand up because the back pain will be killing you. The old fashion bathroom has a horrible rotten odour coming out of It. No wonder the recepcionista almost jokingly told me "you know you have a single room, don't you?". Certainly os any inspector would ser this room would not there to give this hotel not even a star. I would hola back to sleep, but just of the thought It my back is crying. I have stayed on dar better hoteles in Brussels for the price of this and even cheaper. So do yourself a favour and keep searching.
A nice hotel centraly located but with unfriendly staff. The hotel has spacious enough rooms, a little lousy but ok. The bathroom was smaller than expected. They have a very strict check in policy. We arrived at the hotel around 11 am but we couldn't check in until 15:00 pm. Indeed, they have a storage room for your luggage which is ok. We didn't mind that we had to wait but the staff seemed very unfriendly. We just entered the hotel's door when someone from the staff exclamed:"Oh, no! Way too early for check in!". We haven't even said one word. It didn't feel very welcoming. We had booked and paid a room with breakfast but later we realised that we'll have to skip it in order to arrive on time at the airport. Although there was an advertising in the elevator that one can choose for an express breakfast ( half price than the standard one ) before 7am, they didn't agree to switch it for us and insisted that we should pay extra!!! The lady at the front desk ( short hair with glasses ) was not helpfull at all, she seemed rather irritated by our kind request. She said we can have a coffee to go!!! The hotel is nice for a 3 stars but the staff categorically not. Would not recommend.
Requested for early checked in and room was ready when we arrived around 10am. Booked a double room and it was reasonably big with small dining table. There was many channels on tv and comfy bed so we had a nice stay there. Keep it up!
This was a convenient hotel for a business trip but would not recommend for leisure. My room was on a busy road with traffic and sirens all night. The rooms were clean and well presented and the hotel was comfortable and neat. Breakfast was ok, only ok and the restaurant was quite cramped. The staff were friendly and helpful. I did not have a kettle on arrival but one was brought to the room after contacting reception.
Clean comfortable hotel with a very friendly and attentive staff. Sally, Rimme and Dimitrios were all very helpful and kind and were able to assist me with all of my request. Will be my hotel from now on when I visit Brussels. 10 minute walk to Grand Place and 5 minute walk to the train station. Metro station 2 minute walk. 2 nice parks within easy walking distance, if you wish to jog. Arrived at 8:30pm and ate at great restaurant next door, Comptoir Restaurant. The Flanders beef stew was superb!
The hotel is a very good location. It is very clean and the staff are very friendly. I like the service quality. Although it is a 3 star hotel, the service quality is at the 4 start level.The breakfast room is a bit small but the service is nice. The receptionists are very friendly and helpful.
One of the nicest hotel experiences of recent times. Small hotel, good value, convenient for local travel. The rooms are comfortable, quiet and all the staff absolutely lovely. Would recommend this to any business traveller with limited budget.
I will began listing some of the things I thought maybe need some improvement: To me, the pillows were very uncomfortable, these did not offer the support I was expecting. No turkey ham during breakfast buffet, only pork :(. Shower towels are a bit small and you only get two plus two hand towels; maybe for some people this would be sufficient but for my husband and I, especially me, towels were not enough. I needed an extra towel to dry my hair. Lots of water comes out shower when taking one and floor in bathroom becomes wet and slippery. During our six nights stay, cleaning staff would forget to replace empty tissue box, to add more coffee/tea bags/cream and even vacuum carpet. I also wish this hotel had a better quality toilet paper, the one they have is a bit rough on the skin. I considered the stay at this hotel to be a good deal primarily due to location and buffet breakfast, which was included in the price. Payed an average of $77 USD/night, compared to other similar hotels/lodging in Brussels, this one was the best choice for us. Let me tell you that their breakfast croissants are super delicious(chocolate and butter). Their breakfast buffet does offer a decent variety of food, scrambled eggs, two types of yogurts, milk, tea, coffee, fruit, bread, beans, bacon, and machine juices. This breakfast buffet is more than worth your money. Location, location, location; as they say, this hotel is very close to many of the attractions Brussels has to offer. Transportation, shopping, restaurants, and more are near by. For example, Grand Place is about a 10-13 minutes walk depending how fast you walk, shopping street is about a 7-10 minutes walk, metro stations and trams are a five minute walk away or almost across from hotel. Also, Brussels park is about a 7 minute walk from hotel, it is not a big park but it is popular and good for a jog. On a different note, bed was comfortable, shower head with great pressure, nice hot shower water, elevator on site, hotel staff are very attentive, helpful, friendly, and professional. The room offers plenty of wardrobe space, a small coffee machine, a very tiny fridge, a flat screen tv, and liquid soap(for hand washing and shower). All in all, we would stay here again and recommend to other travelers visiting Brussels.
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 641 reviews