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Best Western City Centre

3.0 out of 5.0

Recent guest reviews

It is not an expensive hotel so I think that the quality was good for the price. The room and bathroom was clean and that is the most important. The hotel was being remodelated so the main areas were in remodeling, which causes more dust. The breakfast could be a little better (more diversity).

It's a quite run down place, not really clean with a below average breakfast. Room are tiny an windows do not close properly. Only good thing: water pressure in the shower. Only recommended if you need to stay near the north station.

Stayed here for 4 nights with a friend! Our room wasn't cleaned once! I left the hotel this morning and informed the hotel reception about this, and they assured me they will have housekeeping come by my room. Got back at 7pm and still no housekeeping! I went downstairs to ask if we can at least get fresh towels and the manager came to the room with small hand towels and said that, that is the only fresh towels that's available! DON'T STAY HERE!!!

Great location near downtown, near the train station. The staff was very helpful and friendly. Their English was excellent which helped us a ton since we didn't know dutch. The breakfast was excellent, and we were there for only 1 night, but they let us grab a little breakfast even though we were leaving 15 minutes before breakfast was served. I will be back for sure!!!

The hotel is walking distance from Brussels North Station - and is a typical 3 star city centre hotel - All the facilities were of a good standard with tea and coffee making in the room. The surrounding area is a bit run down but we had no issues whilst there.

Very centrally located. Great staff. The room was very clean and comfortable. The main facilities; lobby, breakfast, internet, etc were great. If i could make one recommendation that would be to change carpet in rooms. Otherwise, a great place to stay, shop and site see

Tv in the room was broken and staff didn't even try to compensate or fix the issue. Would not recommend to stay at this hotel. Bronxy surroundings an be a little frightening for some people, but for me it wasn't an issue.

Taxi driver struggled to find the location on a Saturday. It is disturbingly near Brussels Nord station which comes alive with immigrant sleepers in the area at night. The a/c was not working on a night with 25 deg C temperatures so slept on the bed with the window open which made for a lot of noise in rooms overlooking the Botanic Building. Breakfast was cheap and cheerful for E12.5 and for a room rate of E88 in high season, you probably get what you pay for.

Unfortunately, I am a member of Best Western chain of hotels and booked this room with my points. This was by far one of my worst experience ever. With temperatures more than 30 degrees, to my horror the AC in the room wasn't working. Even after complaining to receptionist and he giving me another room, the situation was same. As per him, the AC problem has been there in the hotel since long and the owner is reluctant to rectify the same. WOW! You run a hotel and you dnt have the basic amenity of a AC?????? Really strange!!!!! It was one of my worst nights in Europe. Thanks to Best Western! Even after complaining to their customer care post my visit, they said that the hotel said they did the best they could do at that point of time. I am not sure what the hell does that mean?? Also the location though near a metro station, is a red light area. Me n my wife didnt feel comfortable venturing out at night. The only good thing about the hotel was the new receptionist (lady) the next morning who kept our luggage in storage and was very nice and helpful. Please AVOID this hotel at any cost !!

I have stayed in this hotel several times in the past mainly due to the proximity to the Bruxelles Nord stain station. The surroundings of the hotel is not very nice, because it is just next to a red right district, but I never felt any danger. The members of staff were generally friendly and I also got a decent room with a good view to the south.

Square Victoria Regina 9 Brussels

Hotel highlights

  • Walking distance to Belgian Comic Strip Center and Cathedral of St. Michael
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Laundry facilities

Best Western City Centre places you in Lower Town, within a leisurely stroll of popular sights such as Belgian Comic Strip Center and Cathedral of St. Michael. This 49-room, 3-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and free newspapers in the lobby. Also close to this Brussels hotel are La Grand Place and Museum of Musical Instruments.


Buffet breakfast is offered for a fee each morning from 7 AM to 10:30 AM. At the end of the day, the bar/lounge is a great place to grab a drink.


All 49 soundproofed rooms feature coffee makers and phones. Guests can expect to find TVs and stay connected with free WiFi. Hair dryers are also available.

Property features

Best Western City Centre features free WiFi in public areas, free newspapers, and laundry facilities. The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets.

Room options

Standard Room, 1 Twin Bed, Non Smoking

Twin 1 | Sleeps 1

Standard Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Standard Room, 3 Twin Beds, Non Smoking

Twin 3 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

37% of guests recommend this hotel

Total of 340 reviews