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Bristol Marriott Hotel City Centre

4.0 out of 5.0

Recent guest reviews

At every turn the customer service was excellent. Both check in and check out was friendly and efficient. Sarah in the concierge lounge was exceptional, lovely demeanor and very helpful! The service in the bar area was very good, too. There is a Starbucks in the hotel which is always a plus, and walking distance to lots of shops and restaurants makes this hotel's location great. There are a few things that keep this from getting five stars: the rooms are a bit drab and in need of a facelift, the food in the concierge lounge was uninspiring, and the parking garage is a bit of a mess. All in all, service won the day!

Stayed for one night on business. Thought I’d leave a review because the room was so tired and dated. As normal with these types of hotels the check in area and busy communal areas are very nice, but, room had clearly not been updated in 25 years. Everything very tired and worn, especially the bathroom which was really disappointing. If I was staying for a weekend socially I’d have been complaining! I’d like to be fair and say all staff were very good. Only ate in the bar as oppose to the restaurant but the food was pleasant. Marriott - refurbish the rooms!!!

You quickly appreciate the cheerful and efficient staff around you. City centre hotels are a compromise. We had a good room on the seventh floor. The lift programming is less satisfactory. Well provided breakfast. The restaurant and bar are adequate; probably most guests will be heading for the wide choices nearby. Parking and traffic is a problem in Bristol. We parked immediately in the NCP and had our ticket validated at £17 per night on departure. Should have set our Satnav to get back on the M32! This hotel was good value.

I stayed at the hotel for 2 nights, during a business trip and can genuinely report that every aspect of my stay was flawless. From the booking procedure to check-out, I experienced a smooth, uncomplicated and very enjoyable stay. Top marks must go to the staff training - it was consistent from the person I spoke to whilst booking, to the reception staff, the concierge, the dining room staff and executive lounge staff. The emphasis was clearly on making visitors feel special, cared for and above all welcome. This hotel is much more than the website can express. The traditional interiors appealed to me, the reserved British 'hush' around the hotel went to make a tranquil atmosphere. However, this did not at all dull the enjoyment for even the young parties of people who were there to enjoy the many facilities. I was extremely happy in a King Size superior, the bed was super comfortable and everything worked as it should (this is actually quite unusual for even 4* hotels - I travel extensively and nearly always find something wrong even if it's a small thing) the bathroom amenities were lovely. The cleanliness of the room was 10/10 as it was throughout every area in the hotel. The housemaids were efficient and I never had to ask for a thing. The breakfast was very efficiently served with a wide choice of hot and cold dishes. Ingredients tasted fresh and buffet dishes were replenished every few minutes. The dining room staff were very friendly and proficient, as was every member of staff I encountered during my stay. Charlene was particularly friendly and professional. The executive lounge was very well managed by Toby who offered not only a professional and efficient service but was incredibly focused on each individual guest as if he had known them for years. What a tremendous welcome to Bristol for me. I will have absolutely no hesitation in recommending to my business colleagues and in fact will be suggesting that our company switch hotel group totally to The Marriott. (On the assumption that we will receive similar service at every Marriott!). Finally, this is possibly the fist business stay where I didn't hear a single word of complaint from any guest. Congratulations to the General Manager who clearly runs a very successful establishment.

I am a Lifetime Platinum Premier with Marriott 1100+ nights etc etc, used to love this Marriott, so took the opportunity to stay there last friday on the way through Bristol, Checked in online, turned up at the correct time, explained I had checked in on the mobile, was handed my key... Usual practice at this points is "what would you like as your Platinum arrival gift" this is usually points... was not offered anything so had to ask ( by the way if you are not offered you arrival gift and the usual "thank you for your loyalty " you get $100 credit when you complain to Marriott, its a harsh world... when I asked for my arrival gift I was met with a blank stare.. I was then referred to another lady who also looked a bit confused so I had to spell it out and I was then given my arrival gift.. and handed my key, went up to the room, bearing mind I know this hotel well, arrived at the room, sat in the armchair and it looked like someone at some point in the past had tipped a cup of coffee over the chair, but never mind its only one night, went out for dinner, came back though I would pop in the executive lounge, where there seemed to be one guy who had access holding the door open whilst his mates all came in grabbed a few bottles of beer and took them back to the bar area, whilst i was in there this happened twice in 20 minutes. Anyway went up to the room, had a shower, pulled back the quilt and there was a large sticky substance in the bed, called down to reception but the housekeeping guy was there in 10 minutes and changed the bed, he was very apologetic. mentioned it all at checkout So overall bit of a shambles

We had the chance to stay here for one night only, unfortunately, but we totally enjoyed the time we had: from the staff at the reception, to the cook at breakfast everybody was so nice to us. we asked also to use a pc to do the chck in on line for the day after and they gave us this possibility without any problem; the brakfast was huge and delicious, the plocations simply perfect to visit Bristol. New big rooms, new big and very clean bathrooms and also a wellness area with swimming pool, sauna, jacuzzi and so on we really appreciated, so simply thanks!

Our initial impression of Bristol was not good. My son and I arrived at 10.30 pm to park in the NCP next to Bristol City Marriot. We accidentally stumbled across some drug users, high, and lying in a state of undress, in the stairwell of the car park, and made a quick exit to the lifts. A little shaken and disorientated, we ended up at the rear of the hotel. The signage to the exit/hotel within the car park and lifts is not at all clear and this is obviously not at all the responsibility of the the hotel, but presumably the owners of the NCP car park. The Hotel is beautifully appointed within, and the staff friendly, informative and knowledgeable. The gentleman who dealt with our booking on arrival was very professional and likeable. We were given a stunning, large double room and when we awoke in the morning overlooked the park. Breakfast was plentiful and the staff couldn't be more attentive and helpful at breakfast. Excellent coffee, and food in a professional atmosphere. The staff here are very well trained. Our visit to Bristol ended back at the hotel for coffee and delicious cakes in their comfortable lounge/bar area. Excellent. Bristol needs to do something about it's drug and drink problem as this was evident in the parks, and around town and can affect people's memory of a trip. Maybe some liaising needs to be done with the hotel and the car park owners. If I need to return to Bristol I would definitely stay at the Marriott City Hotel. Thank you for Marriott Bristol City for being excellent hosts.

The hotel itself was nice and reasonable but priced for the location. The pool was big enough to swim in and it wasn’t heaving even though it was the school holidays. I was surprised to see that WiFi was charged extra in the room even though it was more than £100 per night and the parking spaces were tiny, and also charged extra.

Great value for money. Amazing customer service. Clean. Great food. Perfect location for City Centre. Family room was a fabulous size for 2 adults and 2 older children (9 and 11) Had never stayed in a Marriott Hotel before but would definitely seek out again.

We stayed here for one night as part of a competition won with Visit Bristol - one night in a deluxe family room with dinner and breakfast. After a day touring the Gromit Unleashed trail we were really looking forward to checking in, having a shower and going down for our dinner. The room was lovely. Unfortunately, our evening went downhill from there..we weren’t asked at any point to book a table, we had presumed this had all been taken care of. We were wrong, at the restaurant they knew nothing of us, I had to find an email from Visit Bristol on my mobile showing that our night in the hotel included dinner, it made me feel very uncomfortable. Then, apparently there was no room in the restaurant, so they seated us out by the lifts by the coffee shop, which was noisy and uncomfortable. After confusion about what they could actually let us eat, In the end, we waited over one and a half hours for dinner, we were tempted to get up and leave, my son was hungry, upset and tired. We were offered a drink for a our long wait, but that felt like too little too late to be honest. What should have been a special evening/night for us turned out to be really stressful and tiring. I had been so looking forward to this after recently losing my mother, it should have been special, we should have been treated nicely - especially as this was won with ‘visit Bristol’ - not a great advertisement. Nice hotel, comfortable, clean room (although small bathroom) breakfast okay, parking a tad expensive. Very let down by the service in the evening.

2 Lower Castle Street Bristol England

Hotel highlights

  • Walking distance to Cabot Circus Shopping Centre and Broadmead Shopping Centre
  • Free WiFi in public areas
  • Onsite dining
  • Indoor pool

Located in Bristol City Centre, Bristol Marriott Hotel City Centre is within a 5-minute walk of popular attractions such as Cabot Circus Shopping Centre and Broadmead Shopping Centre. This 4-star hotel has 300 guestrooms and offers conveniences like a restaurant, an indoor pool, and a health club. Centrally located in Bristol, the hotel is also a short walk from The Galleries Shopping Centre and St. Peters Church.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 11 AM and on weekends from 7 AM to 11 AM.


Guests can expect to find WiFi and 49-inch an LED TV with satellite channels and pay movies. Beds are dressed in Egyptian cotton sheets and the bathroom offers a spring water bath, a hair dryer, and free toiletries. Other standard amenities include a coffee maker, free weekday newspapers, and a safe.

Property features

Guests staying at Bristol Marriott Hotel City Centre enjoy an indoor pool, a health club, and a rooftop terrace. Offsite parking is available for a fee. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Other amenities at this spa hotel include free WiFi in public areas, conference space, and a business center.

Room options

Deluxe Room, 1 Double Bed

Full 1 | Sleeps 2

Executive Room, Business Lounge Access

King 1 | Sleeps 2

Executive Room, Business Lounge Access

King 1 | Full 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

77.0% of guests recommend this hotel

Total of 1880 reviews

Bristol Marriott Hotel City Centre

2 Lower Castle Street, Bristol, England BS1 3AD