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Bristol Marriott Hotel City Centre

4.0 out of 5.0

Recent guest reviews

Very centrally located hotel, clean and tidy with very helpful staff. The hotel is adjacent to a shopping centre and has many different restaurants around it, Would recommend an Italian called L’Osteria nearby.

The hotel is conveniently located in centre of Bristol with a NCP car park next door and if you pay for parking at the hotel reception you get a preferential rate. Checked in via Marriott App and key card was immediately available when arriving at hotel which saved time. The hotel looks and feels tired though and the hotel is in need of a refurbishment. Very comfortable bed and curtains were dark which meant that good nights sleep was enjoyed. There was a safe in the room but it was locked and couldn't be used. Immediately reported the locked safe to reception and was told that an engineer would fix but the safe wasn't fixed and no apology was given. I don't know whether the engineer wasn't able to fix the problem or the gentleman on reception didn't pass on details to the maintenance engineer. Check out was quick and smooth but disappointingly weren't asked if we had enjoyed our stay.

This weekend was to meet up with friends we had not seen for years and to celebrate, quietly, our birthdays (78 and 75) and also our Silver Wedding Anniversary, we were having a party with friends and family on a weekend in November, just wanted an escape. We have stayed at several Marriott hotels in the past the others were great, this left a lot to be desired.. My husband booked direct and explained that I just do not go in lifts (stuck once - horrible experience) so he asked for a room on a low floor. When we arrived, we were told our room was on the fifth floor because the lower floors, ie., one to four, were allocated to a large number of stag and hen parties staying overnight and it would be quieter for us on the fifth floor. We were tired after our journey and did not want to go round looking for another hotel. BUT it would have been really nice if someone had contacted us, explained the situation so we would have had time to make alternative arrangements. I would not be writing this review if Marriot Bristol had done that. So I had to walk up and down approximately 14 flights of stairs to get to our room which, after our two day break left me worn out. Our room was a good size but, apart from the bed and tv, needing updating, especially the bathroom. Worst of all, there were some hen parties staying on our floor and from midnight until about 2am the noise and language was awful. So much for a quiet floor. Because of being inconvenienced we were given complimentary access to the Executive Lounge, we went for drink the first evening, the waitress was lovely, the second evening a family arrived with noisy child and pushchair, a young man walked in with large backpack and holdall, he turned, whacked me on the shoulder, I managed to grab the table so I did not fall onto the floor. Not what I expected from an Executive Lounge. The lifts had a mind of their own, my husband and two other gentlemen having to walk down because the lift could not decide which floor to go to. And finally, on the last morning, there was no water throughout the hotel, maintenance was being done - on a very busy weekend !!! We decided to check out a bit early, just as well, only two people in front of us, when we left the queues were to the door and everyone was very cross. Yes I understand this was an accident BUT there was no Supervisor nor Senior Manager in Reception explaining what had happened the poor Reception Staff had to cope on their own without any support. Not what I expected from a four star hotel, I wrote to Marriott direct (same as above) they did sent a partial refund for our inconvenience.

Plus points. Nice welcoming staff on reception, large clean room, well stocked bar area, in-house Starbucks, easy walk to the city centre. Negative points. A bit shabby, eg dirty exterior with graffiti sprayed on some of the walls, some of the lights missing in the main Marriott sign (reads ‘Marri t’!), room décor is a bit dated Additional charges such as parking at an extra £17 per day may come as a surprise and needs to be considered Exceptionally noisy early in the morning when the groups return from the night clubs. My partner and I were woken at 05.15 by loud music and a party in the next room, called security but apart from a timid knock on their door and ‘could you turn the music off please lads’ there was very little action taken. Customer Service promised to ‘look into it’  Can only speak for my experience but if you are are visiting Bristol for the club and party scene then this is probably a good hotel for you, if you are with a young family or simply enjoy a good nights sleep then I would give it a miss.

I booked this hotel and the executive lounge for my partners 30th Birthday. We arrived at 11 and were able to check in, all explained and done quickly. The lady who checked us in was brilliant, didn’t catch her name but she’s worked in lots of hotels before. We arrived to our room and it was amazing. Yes the furniture is dated but the room was clean to a high standard, and it still had all the features and more of a executive room. The nespresso machine, sofa, large tv, iPod dock, flapjacks and amazing toiletries selection! Never have I had mouthwash in a room before as part of their toiletries. We also had chocolates, beer and a handwritten card brought to the room for my partner.The hotel was about 1 minute walk from Cabot Circus. From the moment we checked in we could use the executive lounge. Unlimited and complimentary soft drinks and a Starbucks coffee machine that’s all self service and you can also take them away, with sky tv and comfy sofas with fruit and flapjacks too. We then were able to have complimentary and unlimited wine, beers such as Stella and Carlsberg and also food such as samosas and prawns, cheese birds and other canapés from 5-9pm. We told Charlie it was my partners 30th Birthday and she brought our champagne and a cheesecake for myboartner, she was there to Top up glasses and clear plates and to have a general chat to. She is a asset to you and I really think she deserves a lot of praise. The sauna, steam room and pool was amazing, and you didn’t need change for the lockers and they provide the towels. Breakfast was loving cereals, danishes, cheeses, fruits, and cooked items. Check out being at 12 was amazing as we could explore a little more, have a drink in the executive lounge and then check out. Car parking was £17 from when we checked in at 11-12pm the next day. The hotel is immaculate, and the staff all amazing and above and beyond. Thank you so much for making his birthday so special, with a 10week old baby it was nice to have a well relaxing break away. I am a hotel manager so I can be extra picky but I couldn’t fault this hotel!! Xxx

Room configuration hampers the hotel in its pursuit of more modern outlook. Otherwise, good service, great staff and very good breakfasts. Parking is in a separate car park. Jolly pool too, very child friendly...

Firstly the hotel reception and staff were really friendly. However the upper hotel was very dated and needed repair in some places. Our room was very smelly (old musty). Kind of got used to it. Room was clean but again needed repair. The bed side lamp worked by inserting the bulb which was wobbly to touch. To turn it off you had to twist the hot bulb back!! Tv remote was temperamental. Had to pay £9.99 a night WiFi most hotels we stay in offer this for free. We stayed 2 nights room only. Next day the key cards didn’t work. The tea/coffee wasn’t restocked. We used the swimming pool, which like the rest of the hotel needed updating. The tiles in the pool were broke, causing my husband to cut his foot badly. The only plaster given was a small blue one. I spent just under £200 (which doesn’t come easy!) for a 4 star hotel. My husband and I will never be staying again.

We were here for one night only. Check in was a bit slow but staff were nevertheless helpful, making sure we had rooms next to each other, helping us with parking and booking us a table for dinner. Rooms were spacious and clean with comfortable beds and spotless if slightly dated bathrooms. Hairdryer and TV worked. Food was excellent - dinner and breakfast in the Cast Iron restaurant were all great. Steak, burger, short ribs, squash side dish and cheese all very good, although the red wine was a bit too cold. There was a comprehensive selection for breakfast from fresh fruit, good choice of cereals, yoghurt, porridge, ham, cheese and full English. Pots of tea and coffee were brought to the table. You can easily get good value for the £12 per person breakfast charge. Would definitely go back.

I have stayed here quite a lot whilst working in Bristol, and I have always liked the Hotel. Its pretty big and always seems quite busy, but the staff are always friendly, and generally there is some free promotion going on in the lobby (popcorn, sweets, hot cross buns, generally topically themed). The rooms are nice and big, the gym and swimming pool are very good, and the buffet breakfast is always fresh, and plenty of it. Having stayed in all the major hotels in Bristol, it is my favourite, plus it is very close to Cabot Circus and the Bristol town centre.

Visited Bristol for one night with my friend for a shopping trip and we both were blown away with this hotel. It was a last minute booking to stay here but it was the ideal place as in walking distance to all the shops and places to eat. The hotel it's self was really fancy and all the staff were very friendly and helped us when we couldn't switch our Tv on. (It wasn't broken we just didn't know how to work it) You were allowed to used the pool, sauna, steam room and gym all for free as part of being a guest there which was amazing! The room had a large double bed, Tv, balcony (even though we didn't ask for a room with one) big wardrobe, full length mirrors and a nice bathroom. The hotel also had a cocktail bar and outside area to have drinks which we went to and was very nice. Overall we loved our stay here and would choose to stay here again if we ever were back in Bristol!

2 Lower Castle Street Bristol England

Hotel highlights

  • Walking distance to Cabot Circus Shopping Centre and Broadmead Shopping Centre
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Spa

Bristol Marriott Hotel City Centre places you within a 5-minute walk of popular attractions such as Cabot Circus Shopping Centre and Broadmead Shopping Centre. This 4-star hotel has 300 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool. Centrally located in Bristol, the hotel is also a short walk from The Galleries Shopping Centre and St. Peters Church.


Enjoy a bite to eat at the hotel's steakhouse, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


All of Bristol Marriott Hotel City Centre's 300 rooms are air-conditioned and have an array of amenities, including coffee makers, free weekday newspapers, and safes. Guests can expect WiFi, wired Internet, and Smart TVs with satellite channels and Netflix. Beds are dressed in Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Ironing boards are also standard.

Property features

At Bristol Marriott Hotel City Centre, guests enjoy a full-service spa, an indoor pool, and a health club. Offsite parking is available for a fee. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a sauna, a rooftop terrace, and free WiFi in public areas.

Room options

Executive Room, Business Lounge Access

Full 2 | King 1 | Sleeps 2

Deluxe Room, 2 Double Beds, City View

Full 2 | Sleeps 4

Executive Room, Business Lounge Access

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

77% of guests recommend this hotel

Total of 1728 reviews