Oaks Lexicon Apartment Hotel4.5 out of 5.0
Recent guest reviews
I recently had a three-night stay at Oaks Lexicon apartments. I'd booked a one-bedroom apartment on the strength of on-line reviews and the photographs of the property. The experience was really quite underwhelming. The check-in experience was quite cold, with the primary focus being the pre-authorisation of the room rate and a security bond, rather than any welcome as such or information about the property. The apartment itself was disappointing. The furniture and fixtures were pretty utilitarian; the sofa was uncomfortable, and overall the space was tired and dated. The website photos are flattering. The bedroom had an good-sized en-suite attached to it. The only problem with that was that fact that it was bolted shut with a domestic style window lock. There was no explanation for this odd arrangement. There was a bathroom off the kitchen. This was a very cramped and dank space. You could not open the bathroom door and access the toilet without closing the bathroom door. There wasn't enough room to get changed after a shower. There was no natural light in the bathroom and the lighting was poor. The sink was so small that there was nowhere to store the bits and bobs you travel for shaving, make-up etc. What passed for room service was towels being replaced and the doona being haphazardly pulled up at an odd angle. On both days the my partner and I laughed at how the bed had been made. It looked like a four-year-old had bounced on it. There was Foxtel box in the apartment, but, frustratingly, none of the channels that I would watch (e.g. CNN) were available. I couldn't connect to the Internet. When I raised this at reception I was told to ring the third party provider, which I did. I logged in I noticed that the 'free' Internet was for 30 minutes only. 24 hours' of Internet was $18. I ended up hotspotting my phone. Every local cafe can deliver free WiFi, but a commercial accommodation provider can't. The dishwasher had a foul smell, presumably from not being cleaned for some time. When we checked out the focus was again on the confirmation of payment. Not a word was exchanged about our experience of staying at the property. This was the capstone for me: a tired and dated property with the Fort Knox en-suite, and staff who really didn't seem to care. Never again.
Reception staff was welcoming and location is good, it is close to the train and woollies. However my room in particular did not seem to be very clean so I will probably be picking a different place for my next visit.
The staff are very friendly even called after checking in to see if all was OK. Rooms lovely and tidy good size kitchen and great views of the city and great balcony. Nice and close to train station and Queen st mall
The apartments are very spacious and tidy. Only two minutes walk to Central Station and five minutes walk to the Queen Street Mall so the hotel is conveniently situated. The bed is one of the most comfortable I have ever slept in! Parking is available for an extra cost of $25 per night. Friendly, efficient staff.
Apartments were perfect for the purpose of our visit a friends daughter's wedding...central to the ceremony and reception. Location was walking distance to good cafes and city hotspots.Staff were most helpful with any of our requests.
Always clean and the Staff are pleasant and welcoming, its close to restaurants and shopping as well as train and buses stations. Close to cultural areas on South Bank and the River walk is a great no cost outing
Nice stay , noisy road on balcony but inside was quiet , only issue was they were rough with my baggage ripping my brand new backpack and ripping my poster holder while I stored my baggage with them before I checked in :(
We were recently at The Oaks Lexicon to attend a wedding. The staff were efficient and courteous, the location was handy to everything we needed but the room and building were a bit tired. The gym needs maintenance and upgrade.
Nice and central to everything we needed. Staff very friendly and helpful. The apartment was just what we need for our little family weekend away, but could of been a little bit cleaner. Apartments were within walking distance of everything. Would stay here again :)
Cool, comfortable and terrific. The 2 bedroom apartment was well equipped and tastefully laid out. The bathrooms were tiny and could do with more than 1 light fixture but since they're not easy fixes, then I can live with that. A brilliant deal had I stayed for 2 nights (upgrade from a 1 bed to a 2 bed apartment) and as I don't like booking accommodation online, the gent that I spoke to direct matched the online prices and I was very happy with the service.
Reviews from Trip Advisor
68% of guests recommend this hotelTotal of 303 reviews