2/10 Terrible
Erin M.
Jun 8, 2025
Fire Alarm Fiasco
So…anniversary getaway to Branson…ugh! The condo was adorable and perfect for us…UNTIL the smoke alarms started going off at 11:30pm! I called the company and while I was speaking to an agent, they stopped…weird. She stayed on the phone with me for about 2 minutes to make sure everything was ok, apologized, and told us to try to get some sleep. As soon as we tried to relax, they started going off again! This time, for less than a minute, and again stopped on their own. The third time the alarms went off, I contacted VRBO, as that is who I booked through. They proceeded to connect me to Vacasa again and a very incompetent agent who told me to to take the batteries out of the smoke alarms (which are clearly hard wired) or turn the breakers off and back on and someone will come look at them in the morning! I argued with that lady for a LONG time!The fifth time the alarms went off, I called Vacasa and told them they needed to fix the problem or I was simply going to call the local fire department. The sixth time, they finally connected me to a local maintenance person who gave us the option to move across the street to a different (if slightly smaller) unit. Which we gladly did, shortly after 1am!Moral of the story…if the booking suggests you download the Vacasa app and you get your information from Vacasa, cancel and rebook with someone else!
Erin M.
Stayed 3 nights in Jun 2025