Discovery Shores Boracay4.5 out of 5.0
Recent guest reviews
This was our third or fourth visit to this property over the last 8 yrs. On previous visits we learned to expect 5 star effort and results. This visit we got the same 5 star effort but the results weren't up to expectation. To readers of this review I must be candid, my wife and daughter say give it 5 stars and I was thinking 3, so I averaged at 4. This is a lovely property in the right location for a family visit to white beach. It's just far enough from the main areas that the night action doesn't bleed over into the property. With a young adult in tow, it's nice to not have to answer questions about the nightlife. Security here is superb, as is service in all areas. Be it the van driver, the front desk, the staff in the restaurant, the room service staff, or the maintenance staff - they really go out of their way to try and please you. I have four areas of improvement to suggest. With respect to bag transfer the driver almost left my briefcase on the curbside at the airport on pickup. Shame on me for letting go of it in the first place- it had our passports and wallet in it. The second issue I had with bag transfer occurred after the boat trip, the driver there stacked the bags above the seat bags and while pushing them in left one hovering over my daughters head. He corrected it when I showed him what he had done, but- what if I hadn't noticed and we would have had a hard stop? They should train the transfer staff around bag security and safety a little better. With respect to the rooms- they are still lovely but need maintenance. The patio door in our room didn't close completely and the door dividing the living area and sleeping area hang up most of the time so we just entered and exited through the bathroom. Some basic walk though checking things will probably improve this. On the topic of sleep- the first two nights I was awakened by a yelping dog at ~5:45 AM. When I called the desk the first night she sent someone to check and told me she confirmed the yelping but it was off site. She also told me there were no other rooms available. On the second morning she confirmed again, and that evening a duty manager called and offered to look for an alternate room. I declined since a move was going to be so hard. The third morning the dog didn't wake me but the fourth he yelped from 4:30 AM to 6:30. The moral of the story for the guest is ask for a room away from the fringe of the property on check in. The moral of the story for the management team I'm unsure of, but I do know you need to solve that problem. My last area of suggested improvement is simple- management should add a little more Western variety to the breakfast buffet and the dinner menu. I get the fact that the majority of the customer base is Filipino and Koren and the offerings in those categories are outstanding. My wife and daughter both love the breakfast buffet and lunch/dinner menu but, they are Filipino. All in all- a lovely visit and we'll be back assuming the yelping dog problem gets solved.
We love Discovery Shores, always have. The staff is incredibly friendly and caring. The beach front location is great because it is easy to move around Boracay from the location on foot. You can walk to all stations from this location.
all thing was good! recommend discorvery shore. i am so happy. again see you. i hope so. thank you!! nice view. good breakfask. room ia comfortable. staff ia sooooooooo kindly. shuttle bus service is convinient.
Good service from boat to hotel it was a smooth transfer. Amenities are exemptional paired with good food relaxing beach front excellent service its like a second home. Clean room and quite beach all the staff are polite
We travelled as a family of 4 and the 1 bedroom suite fit us all comfortably. The kids stayed in the sofa beds set up at the living room area. The food in the hotel was great, so we did not need to go elsewhere. We could just stay in the hotel the whole day to enjoy the beach, the pool, and the food. Beachfront was always combed and kept clean. Security was also visible at all times
Love staying here. Quick and efficient airport transfers. Check-in all done in your room. Complimentary foot bath. Welcome treats. Huge rooms. Comfortable beds. Excellent views. Great staff. Smiling and always helpful. Excellent service! Quiet beachfront location. Refreshing pool. Cool bar. Superb restaurant. Love their cookies!!! Perfect relaxing vacation every single time!
Wrote a glowing review of this hotel in Trip Advisor last March 2, 2016. My family and I were so impressed with the service then that my son and his fiance decided to hold their wedding reception here 2 weeks ago. However, this time around, the service of the staff left a lot to be desired. It is not that we wanted to be treated like VIP guests considering that the hotel was booked mostly our families, relatives and friends who were attending the reception. But the service accorded to us was regretfully shabby. From the moment we checked in, it took 45 minutes for our bags to be brought to our room, with two follow ups on the phone, despite the fact that it was just my husband and I and another couple who arrived via the hotel transfer. At the reception, we also asked if we could get rooms on the lower level for some wedding sponsors experiencing health issues and other guests' requests for adjacent rooms, etc. We were just given a standard reply of "we will check and get back to you." But we never got the "call back" or update. It seemed that the service throughout was generally slow as on the wedding day itself, my son (the groom) and I had to call hotel services 4 times just to ask for water to be brought to our room. Four times in a span of two hours, from 8 a.m. to 10 a.m. The water was just for the makeup crew that was already in our room at 8:00 a.m. They asked for water which arrived only after I had scolded the girl who answered the phone, after 2 hours of waiting. At other times, service was begrudgingly given. One, by a male housekeeping staff who simply shoved to me a hair dryer when two other housekeeping staff noted that there was none in the two room suite that we stayed in. And I believe it was the same staff who cleaned the kitchen in our room with a heavy heart when we called sometime in the evening of our 3rd stay. Lastly, after I had paid for the balance of our bill to check out, the same girl at the reception (from day 1 of our stay) took a long time in giving me the final amount to be paid although I already handed to her the invoice with the amount I was to pay. I simply asked for an Official Receipt. After crediting the amount on my card, she gave me an envelope supposedly with the O.R. I went up to our room to get ready to leave. Only to check the envelope and see that it was the invoice that I handed to her that was inside the envelope and no O.R. And this is just about the disappointing service. It will take another lengthy review to write about the food served at the reception. This time around, we only experienced the famed service that the hotel is known for from one person at the hotel restaurant and beachfront (Jigs) and the girl who gave us the footbath on the first day of our stay. Also, the receptionist at the Terra Wellness Spa. They gave commendable service that was truly from the heart.
Located in the whitest part of the beach in station 1 of Boracay. Excellent service from the staff. Family friendly hotel. They offer kid friendly activities for the kids daily. They even have room slippers for the kids! Rooms are spacious. Food is delicious. Will definitely book this hotel again when we come back.
Discovery shores was great, friendly staff and they are all helpful. But I got a blood dirty bedsheet. I asked them to change at night time. I was shocked that , they didn't even check the bedsheet if it's clean!!
Staff were very friendly and yet professional. Their main concern is your utmost comfort. I complained of noise from a construction next door and they stopped the working as soon as we made a complain. Electric fans and cold towels by the beach were extra comfort when temperatures peaked,and the complimentary Pandan drinks were a delight! All the little touches made a big difference from the other 5 star hotels. From Arrival till departure, we felt very special!
- Steps from Boat Station 1
- Free WiFi in rooms and public areas
- Onsite dining
Located in Balabag, Discovery Shores Boracay is adjacent to Boat Station 1 and within a mile (2 km) of other popular sights like Boat Station 2. This 87-room, 4.5-star resort welcomes business and leisure travelers with a private beach, a full-service spa, and 2 restaurants. Near the airport, it's also near Boat Station 3 and Balinghai Beach.
Enjoy dining at the resort's 2 onsite restaurants: Sands offers relaxing ocean views; Indigo specializes in seafood. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.
Discovery Shores Boracay's 87 rooms are air-conditioned and provide sofa beds, refrigerators, and minibars. LED TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include coffee makers, free bottled water, and safes.
Guests of Discovery Shores Boracay have access to a private beach, a full-service spa, and an outdoor pool. For transportation, you can make use of a free airport shuttle at scheduled times, as well as a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 1217 reviews