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The Highlands at Sugar

3.0 star property

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Flat-screen TV, fireplace, DVD player
Apartment, 1 Bedroom | Terrace/patio
Exterior
View from property
Flat-screen TV, fireplace, DVD player

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Kitchen
  • Washer
  • Dryer
  • Parking included

Explore the area

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2173 Sugar Mountain Drive, Banner Elk, NC, 28604
  • Place, Sugar Mountain Resort
    ‪6 min walk‬
  • Place, Sugar Creek Gem Mine
    ‪4 min drive‬
  • Place, Grandfather Mountain
    ‪18 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area | Flat-screen TV, fireplace, DVD player

Apartment, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

Flat-screen TV, fireplace, DVD player

Apartment, 2 Bedrooms

  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Twin Room

Terrace/patio

Twin Room

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

About the neighborhood

Banner Elk

Located within a leisurely stroll of Sugar Mountain Resort, The Highlands at Sugar is within a few miles (5 km) of Sugar Creek Gem Mine. This 57-room, 3-star apartment building has an indoor pool along with free in-room WiFi and free self parking.
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What's nearby

  • Sugar Mountain Resort - 6 min walk - 0.4 miles
  • Sugar Creek Gem Mine - 4 min drive - 1.9 miles
  • Beech Mountain Resort - 14 min drive - 7.3 miles
  • Grandfather Mountain - 18 min drive - 11.2 miles
  • Appalachian State University - 32 min drive - 17.2 miles

Getting around

  • Tri-Cities, TN (TRI-Tri-Cities Regional) - 88 min drive

Restaurants

  • ‪Banner Elk Cafe - ‬12 min drive
  • ‪McDonald's - ‬8 min drive
  • ‪Blink Elk Tap Room - ‬11 min drive
  • ‪5506' Skybar - ‬21 min drive
  • ‪Town Tavern of Banner Elk - ‬12 min drive

About this property

The Highlands at Sugar

Guests staying at The Highlands at Sugar enjoy an indoor pool, a gym, and free WiFi in public areas. If you decide to drive, there's free parking. Helpful staff is there to provide front-desk service during limited hours, as well as offer insight about the area. Other amenities at this family-friendly apartment building include a hot tub, an arcade/game room, and laundry facilities.
Each apartment is heated and features a kitchen and a balcony. A flat-screen TV comes with satellite channels and a DVD player, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a washer/dryer, a fireplace, and a sofa bed. Housekeeping is not available.
An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Exterior
Bluegreen Vacations Blue Ridge Village, an Ascend Collection Resort
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  • Free WiFi
  • Air conditioning
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Property amenities

Ski

  • Downhill skiing nearby
  • Snowboarding nearby

Pool/Spa

  • Hot tub
  • Indoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop
  • Toaster

Bedrooms

  • Bedsheets provided
  • Queen sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Living spaces

  • Fireplace

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • Games
  • TV in common areas

Outdoor areas

  • Balcony
  • Barbecue grill

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • Guidebooks
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • No housekeeping service
  • Phone
  • Restaurant dining guides
  • Vending machine

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit

General

  • 57 units

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:30 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-5 PM
  • Check-out: 10 AM
  • Minimum check-in age: 25
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and a first aid kit.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Highlands Sugar Cabin Banner Elk
Highlands Sugar Cabin
Highlands Sugar Banner Elk
Highlands Sugar
The Highlands at Sugar Apartment
The Highlands at Sugar Banner Elk
The Highlands at Sugar Apartment Banner Elk
The Highlands at Sugar by Capital Vacations

Frequently asked questions

What's there to do near The Highlands at Sugar?

This apartment is located in Banner Elk within a short 13-minute walk of Sugar Mountain Resort. You'll also find Grandfather Mountain State Park and Watauga River within a short drive.

Is parking available on site at The Highlands at Sugar?

Yes, self parking is offered for free at the apartment.

Does The Highlands at Sugar have a casino on the premises?

No, The Highlands at Sugar doesn't have a casino.

Will I find an indoor pool at The Highlands at Sugar?

Yes, this apartment has an indoor pool along with a hot tub.

What will couples enjoy most about a stay at The Highlands at Sugar?

Amenities that appeal to couples at this apartment include a fireplace, a kitchen, and a separate bathtub and shower.

Are there hot tubs at The Highlands at Sugar?

No, there isn't a spa tub at this apartment.

Does The Highlands at Sugar have a restaurant with a breakfast menu?

No, The Highlands at Sugar doesn't have a restaurant that serves breakfast.

Will The Highlands at Sugar allow pets to stay for free?

No, pets aren't allowed at The Highlands at Sugar though service animals are welcome.

Are there connecting rooms at The Highlands at Sugar?

No, there aren't connecting guestrooms at this apartment.

Are there rooms with balconies that I can book at The Highlands at Sugar?

Yes, every apartment at The Highlands at Sugar comes with a balcony.

The Highlands at Sugar Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 369 out of 818 reviews
Rating 8 - Good. 257 out of 818 reviews
Rating 6 - Okay. 107 out of 818 reviews
Rating 4 - Poor. 48 out of 818 reviews
Rating 2 - Terrible. 37 out of 818 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Mites in bed, broken bed, 2 broken doors
This is the bathroom door upstairs when it’s closed
Broken bed unable to use plus could literally feel the springs
This is the laundry room door
Stayed 5 nights in Jan 2026

4/10 Poor

Kiley

Traveled with family
Disliked: Cleanliness, amenities
The condo was in very poor condition. Dirty stained carpet, hair every where in the bathroom and dirty showers and the toilets had not been cleaned either. Great location but the condition overall. The game room was terrible, machines didn’t work the ping pong paddles were so bad you couldn’t play and the pool table was pitiful. Would not stay again.
Stayed 1 night in Jan 2026

8/10 Good

Cheyenne

Stayed 3 nights in Jan 2026

10/10 Excellent

Tanvir

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2026

4/10 Poor

Vladimir

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Fridge exterior coverd in rust.. outlets are very flimsy and dont hold cord... oder in apartment.. Ceiling fan was raining dust when turned on lights and no off switch.. tv wont turn on.. photos on website dont match what we staid in and not very homey..ice build up on steps at entry way making it very slippery i would have ben happy with ikea furniture instead of good will donated wrip dining room chars and grandmas mismatch 70s furniture... ohh electric outlets overe heat rails making outlets unusable for safety reasons..
Stayed 3 nights in Jan 2026

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay at Sugar! The condo was spacious yet cozy. Very clean. The staff were very friendly! I have no complaints! You do have to either drive down to the bottom parking or take the shuttle down to ski. The bus stop is very close to the condos which was nice. And of course the view was amazing! We will be back!
Stayed 3 nights in Jan 2026

10/10 Excellent

Molly

Liked: Cleanliness, amenities
Nice space andvamenitues
Stayed 2 nights in Jan 2026

8/10 Good

Ray

Liked: Cleanliness, amenities
Stayed here in Jan/2026. I only interacted with the front desk and she was courteous and friendly. The room was clean. It even came with a washer and dryer. You don't see this too often as it is normally in a common area. Since it is winter time, it takes a few minutes before hot water comes out of the taps in the bathroom or kitchen sinks. Thankfully hot water for the shower came on quicker. The hotel is at the top of Sugar Mountain so the views are good. What is not known is how steep it can be on some parts of the road and at a certain point there is a sign that says only vehicles with 4-wheel drive or chains past this point. If you have a rear-wheel drive car, you will have a lot of difficulty if the roads become icy. Even a front-wheel drive car will probably have issues. This should be advertised so you can make a choice based on what you are driving. I got lucky with the weather where 2 out of the 3 days were sunny and temperatures were above freezing all 3 days so I did not experience icy road conditions. Highlands at Sugar has a shuttle to take you down to the ski area but it only runs on the weekends and holidays. My car is rear-wheel drive and was here during weekdays. Although it is a nice place to stay, not knowing what the weather will be from booking to when you arrive is a bit of a risk to take.
Stayed 3 nights in Jan 2026

10/10 Excellent

Thomas

Stayed 2 nights in Dec 2025

8/10 Good

William

Stayed 2 nights in Jan 2026

10/10 Excellent

Visleyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location. Very clean and comfy. The surrounding area was beautiful!
Stayed 3 nights in Oct 2025

10/10 Excellent

Jan

Liked: Cleanliness, property conditions & facilities
Great
Stayed 4 nights in Jan 2026

6/10 Okay

Minyoung

Stayed 3 nights in Jan 2026

10/10 Excellent

Willie

Liked: Property conditions & facilities
Great place , will come back
Stayed 3 nights in Jan 2026

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, amenities
Clean, good value for the price, great proximity to ski resort, good views
Stayed 3 nights in Jan 2026

10/10 Excellent

Matias

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great view. Having the fireplace made a great difference. The unit was big, clean and very comfortable. Great location if you are going to sugar mountain
Stayed 4 nights in Dec 2025

8/10 Good

Romona

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
The frig had food left in it. The hvac unit was super loud. The views are amazing.
Stayed 3 nights in Jan 2026

2/10 Terrible

Jason

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2026

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, room comfort
Family of 5, 3 kids (4-10) and we stayed 4 nights. The condo had plenty of space, 2bd/2bth with 2 pull outs. We read a recent guest review that the heat wasn’t working and it was too cold. So we brought extra thick blankets, as well as a few pots and extra towels. Well we didn’t need any of them, the condo was fully stocked (minus seasonings). It was 24 degrees our first day and the condo was nice and warm when we got there. The balcony views were beautiful! We visited the pool and the kids enjoyed the heated pool and jacuzzi a lot. The check-in process was quick and we left at 4am so we had to use the after hours drop off box, which was easy to find. The condo was clean, the only thing that got missed by staff was the microwave. It was splattered with red sauce, but I cleaned it with no problem. We would definitely stay again.
Stayed 4 nights in Dec 2025

10/10 Excellent

Kostiantyn

Stayed 4 nights in Dec 2025

6/10 Okay

Santa

Traveled with family
Good location, although it is high up in the mountain, but it has a beautiful view and the lodge we stayed at was huge. Now some cons. The place is outdated and it needs some repair. The shower door in one the bathrooms was broken. It took about 2 days for the living room area to heat up. We asked for a hearer but they ran out. The place needed better cleaning.
Stayed 3 nights in Dec 2025

8/10 Good

Haseena

Stayed 1 night in Dec 2025

10/10 Excellent

Joshua

Stayed 3 nights in Dec 2025

10/10 Excellent

William

Liked: Cleanliness, room comfort
Really great stay. Spacious apartment, clean and well-maintained. All the cooking tools and pots/pans we needed (but bring your own ingredients/condiments, like salt/pepper). Hot tub and pool were well heated and not crowded even over the holidays. Easy access to the mountains. Only note is that the fireplace hasn’t worked since the hurricane — totally understandable, but would have been nice to have that on the listing. Absolutely would stay again!
Stayed 4 nights in Dec 2025

10/10 Excellent

Paola

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2025

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