See all properties
Entire apartment

The Highlands at Sugar

3.0 star property
Family-friendly apartment with a fitness center and an indoor pool

Choose dates to view prices

Photo gallery for The Highlands at Sugar

Fridge, microwave, oven, stovetop
Property grounds
Balcony
Flat-screen TV, fireplace, DVD player
Separate tub and shower, free toiletries, hair dryer, towels

Reviews

8.2 out of 10
Very good

Popular amenities

  • Dryer
  • Washer
  • Fireplace
  • Gym

Explore the area

Map
2173 Sugar Mountain Drive, Banner Elk, NC, 28604
  • Sugar Mountain Resort
    ‪13 min walk‬
  • Hawksnest Tubing Park
    ‪19 min drive‬
  • Grandfather Mountain
    ‪24 min drive‬

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

View all photos for Apartment, 2 Bedrooms

Terrace/patio

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area | Flat-screen TV, fireplace, DVD player

Apartment, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Twin Room

Balcony

Twin Room

  • Studio
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

About the neighborhood

Banner Elk

Located within a leisurely stroll of Sugar Mountain Resort, The Highlands at Sugar is within a few miles (5 km) of Sugar Creek Gem Mine. This 57-room, 3-star apartment building has an indoor pool along with free in-room WiFi and free self parking.
View more Apartments in Banner ElkOpens in a new window

What's nearby

  • Sugar Mountain Resort - 13 min walk - 0.7 miles
  • Lees-McRae College - 17 min drive - 5.9 miles
  • Hawksnest Tubing Park - 19 min drive - 9.2 miles
  • Beech Mountain Resort - 23 min drive - 10.2 miles
  • Grandfather Mountain - 24 min drive - 11.1 miles

Getting around

  • Tri-Cities, TN (TRI-Tri-Cities Regional) - 88 min drive

Restaurants

  • ‪McDonald's - ‬8 min drive
  • ‪Blind Elk Tap Room - ‬11 min drive
  • ‪Banner Elk Cafe - ‬11 min drive
  • ‪Beech Mountain Brewing Company - ‬23 min drive
  • ‪5506' Skybar - ‬21 min drive

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

The Highlands at Sugar

Family-friendly apartment with a fitness center and an indoor pool
Guests staying at The Highlands at Sugar enjoy an indoor pool, a gym, and free WiFi in public areas. If you decide to drive, there's free parking. Helpful staff is there to provide front-desk service during limited hours, as well as offer insight about the area. Other amenities at this family-friendly apartment building include a hot tub, an arcade/game room, and laundry facilities.
Each apartment is heated and features a kitchen and a balcony. A flat-screen TV comes with satellite channels and a DVD player, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a washer/dryer, a fireplace, and a coffee maker. Housekeeping is not available.
An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English

Similar properties

Check-in/check-out kiosk

Smoketree Lodge

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
8.8 out of 10, Excellent, 223 reviews
Smoketree Lodge

Property amenities

Ski

  • Downhill skiing nearby
  • Snowboarding nearby

Pool/Spa

  • Hot tub
  • Indoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Living spaces

  • Fireplace

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • Games
  • TV in common areas

Outdoor areas

  • Balcony
  • Barbecue grill

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Guidebooks
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • No housekeeping service
  • Phone
  • Restaurant dining guides
  • Vending machine

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit

General

  • 57 units

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:30 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-5 PM
  • Check-out: 10 AM
  • Minimum check-in age: 25
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and a first aid kit.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Highlands Sugar Cabin Banner Elk
Highlands Sugar Cabin
Highlands Sugar Banner Elk
Highlands Sugar
The Highlands at Sugar Apartment
The Highlands at Sugar Banner Elk
The Highlands at Sugar Apartment Banner Elk
The Highlands at Sugar by Capital Vacations

Frequently asked questions

What's there to do near The Highlands at Sugar?

This apartment is located in Banner Elk within a short 13-minute walk of Sugar Mountain Resort. You'll also find Grandfather Mountain State Park and Watauga River within a short drive.

Will I be able to park at this apartment?

Yes, self parking is offered for free at the apartment.

Does The Highlands at Sugar have a casino on the premises?

No, The Highlands at Sugar doesn't have a casino.

Will I find an indoor pool at The Highlands at Sugar?

Yes, this apartment has an indoor pool along with a hot tub.

Is The Highlands at Sugar a good place to stay for couples?

Amenities that appeal to couples at this apartment include a fireplace, a kitchen, and a separate bath and shower.

Are there hot tubs at The Highlands at Sugar?

Yes, guests can enjoy a spa tub at this apartment.

Does The Highlands at Sugar have a restaurant with a breakfast menu?

No, The Highlands at Sugar doesn't have a restaurant that serves breakfast.

Will The Highlands at Sugar allow pets to stay for free?

No, pets aren't allowed at The Highlands at Sugar though service animals are welcome.

Are there rooms with balconies at The Highlands at Sugar?

Yes, every apartment at The Highlands at Sugar comes with a balcony.

The Highlands at Sugar Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 319 out of 729 reviews
Rating 8 - Good. 237 out of 729 reviews
Rating 6 - Okay. 96 out of 729 reviews
Rating 4 - Poor. 44 out of 729 reviews
Rating 2 - Terrible. 33 out of 729 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

oksana

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Feb 2025

10/10 Excellent

Phung

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

mark

Traveled with partner
WATER PRESSURE WAS NOT GOOD. NO WATER AT TIMES. ALSO TV CHANNELS DID NOT WORK. WE GOT ONE CHANNEL TO WORK.
Stayed 2 nights in Feb 2025

10/10 Excellent

Lorin

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Great stay! And a short drive to the ski resort which made the trip enjoyable
Stayed 2 nights in Feb 2025

10/10 Excellent

Aundrea, Duluth

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

barry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hot tube and pool tables were nice
Stayed 2 nights in Feb 2025

10/10 Excellent

ben

Traveled with group
Liked: Cleanliness, room comfort

Perfect

Perfect spot to get the lodge/ski resort vibe without the added expense. Short drive to skiing
Stayed 2 nights in Feb 2025

4/10 Poor

Meralyn

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place was very convenient for us to go skiing in sugar mountain. The condo was spacious but not maintained at all. The headboards on the bed was shaking. The floor was sticky and dirty. There was popcorn behind the sofa. There were bathroom lights that was broken from its fixture. And the water preyin the bathroom was very low. Half way in the shower the water stopped one night. I took pictures and shared all this with the office staff when I checked out. I wish they would maintain this property as it’s on the mountain. Just need to make sure you have a 4x4 specially during winter.
Stayed 2 nights in Jan 2025

8/10 Good

Bobby

Liked: Cleanliness, room comfort

Nice Getaway

TV did not work. The room was not the same as the photos. But it was comfortable, staff was nice and communication was great
Stayed 2 nights in Feb 2025

6/10 Okay

Michael

Old, tvs didn’t work, a lot of broken pieces. Could be a great place, but needs updating and care. Nice view. Sauna room was also nice.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
It was a little older but it was fine. Close to Sugar mountain ski slopes. I would stay here again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I like the building with the pool, hot tub and games, everything was real cozy
Stayed 3 nights in Jan 2025

8/10 Good

yinet

Traveled with partner
Liked: Cleanliness, amenities
My boyfriend and I had an amazing stay here, the views were beautiful the room was relatively good and the staff was very accommodating however the room definitely hasn’t been renovated in a while and very old school, there was not many utensils, the light in the main bed room didn’t work and the parking was a little bit of a struggle in building 201 I wish we had reserved parking for our room so we were not left with out a parking spot. It wasn’t the best but honestly good for the price and for the views alone we would go again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Ray

Liked: Cleanliness, property conditions & facilities
Although I rated this stay “excellent” there were two minor issues that occurred. 1. The unit above was occupied & while there was no other noise present the footsteps of the occupants were very noticeable. It was difficult to go to sleep. 2. The hot tub amenity on Wednesday was wonderful ( approx 102-104 F.), but on Thursday the water was more like in the 70s F.temperature was in the 70s F. 3. Everything else was wonderful & exceptionally clean!
Stayed 3 nights in Jan 2025

6/10 Okay

Michael

Liked: Cleanliness
Stayed 3 nights in Jan 2025

8/10 Good

Jessica

Liked: Cleanliness

Clean, great location, but bad mattress & outdated

We did not get the unit that the pictures had shown. Our unit was very outdated, and the mattress was horribly uncomfortable. It was very clean, however, and the location was great.
Stayed 2 nights in Jan 2025

6/10 Okay

Audrey

Traveled with family
Liked: Room comfort
Disliked: Cleanliness

Good-sized apartment, but Kitchen items are DIRTY

The staff contacted us by phone before our arrival, which was helpful because we were arriving late at night. The property was spacious and had a good kitchen and kitchen appliance/utensils. The roads to the property was well-maintained, even with a snow storm. There's a bus that takes renters to Sugar Mountain ski resort. The biggest issue for me was ALL the KITCHEN ITEMS - plates, bowls, utensils, pots, and pans, etc. had stuck-on dirt and needed to be scrubbed before use. Other issues include: there was not enough toilet paper left in the property, especially because cleaners don't come in nightly from whom we can ask for these things. The floors upstairs were uneven. There was a hallway closet on the loft was left broken. If we had younger children, it could cause an accident. There is a definite draft and a hole from below the stairs where you can see the closed-off storage area below the apartment. There is also a draft I the bathroom as well as uneven floors, which can again be dangerous. There is also a draft coming in from the 2 sliding doors to the back porches. The "curtain" hanging over the sliding doors are shower curtains (and so cannot really deal with the draft). There was no salt left in the front door storage area nor a shovel to deal with the snow that blows onto the steps/front of the apartment doors.
Stayed 3 nights in Jan 2025

10/10 Excellent

Atanas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice quiet place. Older buildings but have a charm to them. Very clean and spacious. Overall a good stay at a reasonable price.
Stayed 2 nights in Jan 2025

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property for The money
Stayed 3 nights in Jan 2025

10/10 Excellent

Yadira

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

Bryan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The unit was incredibly dirty with previous visitors dirty laundry under the couch and around the unit. Also, dirt, food, and a dirty q-tip was found when asking the sofa bed.
Stayed 2 nights in Jan 2025

10/10 Excellent

gar

Liked: Cleanliness, property conditions & facilities
Nice having the veiw and the fire plave and being so close to the snowboarding area
Stayed 2 nights in Jan 2025

10/10 Excellent

Latasha

Liked: Cleanliness, property conditions & facilities
My family and I booked this cabin last minute for my granddaughter's birthday, and let me say it exceeded my expectations. The view is absolutely breathtaking and the property is well maintained. Although the staff is not on the property after 5:00 pm, however they do provide an after hours phone number. They are quick to respond and assist
Stayed 3 nights in Jan 2025

Hotels

Room #206 Efficiency King w/Kitchen Dog Y
Waterpark Hotels & Resorts in Sheboygan
Hotels with Hot Tubs in Quakertown
Hotels with Hot Tubs in Hilton Head Island
Cliff Castle Casino Hotel
Vacation Village at Parkway
4 Seasons at Beech Mountain
B&B Fort Walton Beach - Destin
White Doe Inn
Hotels in Dickson City
Hotel Lirico
Hotels in Feilding
Cabin Rentals Tallulah Falls

Flights

Flights from Bentonville - Fayetteville to Cabo San Lucas
Flights from Silicon Valley to Los Angeles
Flights from Toronto to Fargo
Flights from Orlando to Rio de Janeiro
Flights from Austin to Oklahoma City
Flights from Nashville to Québec City
Flights from Newark to Daytona Beach
Flights from Daytona Beach to Washington
Flights from New Orleans to Raleigh
Flights from Cincinnati to Puerto Vallarta
Flights from Palm Springs to Kansas City
Flights from Akron to St. Louis

Cars

Car rentals in Quebradillas
Car rentals in Palm Coast
Car rentals in Barcelona

Packages

Port Canaveral