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The Highlands at Sugar

3.0 star property
Family-friendly apartment with a fitness center and an indoor pool

Choose dates to view prices

Photo gallery for The Highlands at Sugar

BBQ/picnic area
View from property
Flat-screen TV, fireplace, DVD player
Flat-screen TV, fireplace, DVD player
Fridge, microwave, oven, stovetop

Reviews

8.2 out of 10
Very good

Popular amenities

  • Dryer
  • Hot Tub
  • Washer
  • Fireplace
  • Gym
  • Pool

Explore the area

View in a map
2173 Sugar Mountain Drive, Banner Elk, NC, 28604
  • Place, Sugar Mountain Resort
    ‪7 min walk‬
  • Place, Hawksnest Tubing Park
    ‪15 min drive‬
  • Place, Grandfather Mountain
    ‪20 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area | Flat-screen TV, fireplace, DVD player

Apartment, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

Flat-screen TV, fireplace, DVD player

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Twin Room

Terrace/patio

Twin Room

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

About the neighborhood

Banner Elk

Located within a leisurely stroll of Sugar Mountain Resort, The Highlands at Sugar is within a few miles (5 km) of Sugar Creek Gem Mine. This 57-room, 3-star apartment building has an indoor pool along with free in-room WiFi and free self parking.
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What's nearby

  • Sugar Mountain Resort - 7 min walk - 0.4 miles
  • Hawksnest Tubing Park - 15 min drive - 8.2 miles
  • Beech Mountain Resort - 17 min drive - 7.3 miles
  • Grandfather Mountain - 20 min drive - 11.2 miles
  • Land of Oz - 22 min drive - 9.3 miles

Getting around

  • Tri-Cities, TN (TRI-Tri-Cities Regional) - 88 min drive

Restaurants

  • ‪Town Tavern of Banner Elk - ‬12 min drive
  • ‪McDonald's - ‬8 min drive
  • ‪Blink Elk Tap Room - ‬11 min drive
  • ‪Banner Elk Cafe - ‬12 min drive
  • ‪Puerto Nuevo - ‬6 min drive

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

The Highlands at Sugar

Family-friendly apartment with a fitness center and an indoor pool
Guests staying at The Highlands at Sugar enjoy an indoor pool, a gym, and free WiFi in public areas. If you decide to drive, there's free parking. Helpful staff is there to provide front-desk service during limited hours, as well as offer insight about the area. Other amenities at this family-friendly apartment building include a hot tub, an arcade/game room, and laundry facilities.
Each apartment is heated and features a kitchen and a balcony. A flat-screen TV comes with satellite channels and a DVD player, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a washer/dryer, a fireplace, and a coffee maker. Housekeeping is not available.
An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Ski

  • Downhill skiing nearby
  • Snowboarding nearby

Pool/Spa

  • Hot tub
  • Indoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Living spaces

  • Fireplace

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • Games
  • TV in common areas

Outdoor areas

  • Balcony
  • Barbecue grill

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • Guidebooks
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • No housekeeping service
  • Phone
  • Restaurant dining guides
  • Vending machine

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit

General

  • 57 units

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:30 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-5 PM
  • Check-out: 10 AM
  • Minimum check-in age: 25
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and a first aid kit.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Highlands Sugar Cabin Banner Elk
Highlands Sugar Cabin
Highlands Sugar Banner Elk
Highlands Sugar
The Highlands at Sugar Apartment
The Highlands at Sugar Banner Elk
The Highlands at Sugar Apartment Banner Elk
The Highlands at Sugar by Capital Vacations

Frequently asked questions

What's there to do near The Highlands at Sugar?

This apartment is located in Banner Elk within a short 13-minute walk of Sugar Mountain Resort. You'll also find Grandfather Mountain State Park and Watauga River within a short drive.

How much does it cost to stay at The Highlands at Sugar?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at The Highlands at Sugar on Oct 16, 2025 start from $239.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at this apartment?

Yes, self parking is offered for free at the apartment.

Does The Highlands at Sugar have a casino on the premises?

No, The Highlands at Sugar doesn't have a casino.

Will I find an indoor pool at The Highlands at Sugar?

Yes, this apartment has an indoor pool along with a hot tub.

What will couples enjoy most about a stay at The Highlands at Sugar?

Amenities that appeal to couples at this apartment include a fireplace, a kitchen, and a separate bath and shower.

Does The Highlands at Sugar have a hot tub?

Yes, this apartment has a spa tub.

Does The Highlands at Sugar have a restaurant with a breakfast menu?

No, The Highlands at Sugar doesn't have a restaurant that serves breakfast.

Will The Highlands at Sugar allow pets to stay for free?

No, pets aren't allowed at The Highlands at Sugar though service animals are welcome.

Can I book a room with a balcony at The Highlands at Sugar?

Yes, every apartment at The Highlands at Sugar comes with a balcony.

Reviews

The Highlands at Sugar Reviews

8.2

Very Good

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 327 out of 743 reviews
Rating 8 - Good. 239 out of 743 reviews
Rating 6 - Okay. 100 out of 743 reviews
Rating 4 - Poor. 44 out of 743 reviews
Rating 2 - Terrible. 33 out of 743 reviews

Reviews

10/10 Excellent

Joy

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We were there to celebrate my son’s 15th birthday! We enjoyed everything in the surrounding areas. We had an issue with our washer and they fixed our issue the next day! We will definitely be back!
Stayed 3 nights in Jun 2025

10/10 Excellent

Colby

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was awsome
Stayed 3 nights in Mar 2025

6/10 Okay

Hattie

Traveled with group
The swim pool did not look clean the hot tub. The Jets didn’t work and it looked like it was molded. It was so old ,did not realize they did not have air conditioner. We were on the bottom floor. Needless to say it was a bit hot thank goodness it wasn’t in July or August that we stay there.
Stayed 1 night in Jun 2025

10/10 Excellent

CORINNE

Traveled with family
Liked: Cleanliness, room comfort

Love it here!

We come here everytime we're in town. Great value, friendly staff beautiful views!
Stayed 1 night in May 2025

10/10 Excellent

CORINNE

Traveled with family
Liked: Cleanliness, room comfort

Love Highlands at Sugar

This property is older but we like it's authenticity. The staff is pleasant, the unit is very spacious and the views are spectacular. Its our 3rd visit and we'll be back!
Stayed 1 night in May 2025

10/10 Excellent

Angela, N. Charleston

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful serene Mountain View. Grocery and restaurants within 5 min not walkable but driving. Staff was very friendly. Apartment was very clean and I would definitely recommend
Stayed 1 night in May 2025

8/10 Good

lance

Stayed 4 nights in May 2025

8/10 Good

Erik

A wonderful older property with great amenities.
Stayed 2 nights in May 2025

8/10 Good

Jessica

Traveled with family
Liked: Room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

Katelyn

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Cristiane

Disliked: Cleanliness, room comfort

You have to clean

The bathroom was not clean. The room did not look like the one I rented, and the main thing is that the bathroom ceiling had dark stains that looked like mold. Oh, and you have to clean it before leaving the place, which I only found out after I checked in and they gave me a paper saying that I have to clean the fireplace if I use it and take the trash out of the apartment and throw it in a trash can 300 meters away.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2025

6/10 Okay

Analyn

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
The unit was very spacious and the amenities (pool, hot tub, and game room) convenient and accessible. The location was perfect for us, as we were there to visit the Sugar Mountain Resort (only a couple miles down the road). The unit was not clean at all. Hair in the showers and sinks. Dirty under the beds and couches. The dishwasher was full of dishes from a previous. The walls and floors are old and not maintained. The refrigerator smelled horrible. We only stayed for a few nights and ate at the local restaurants, but the refrigerator smelled horrible, just for using it for keepung our bottled water. We returned one night after night skiing and the refrigerator smelled so bad, we had to turn on the microwave vent to help air out the kitchen.
Stayed 3 nights in Mar 2025

8/10 Good

Michael

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious and clean.
Stayed 2 nights in Mar 2025

8/10 Good

Misty

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lots of space in the apt but it’s pretty outdated. Need the pullout couch replaced. The pool and pool room appreared very dirty. Would stay there again though for location and size.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mariia

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Big rooms, cool balcony, clean and usable kitchen!
Stayed 2 nights in Mar 2025

8/10 Good

James

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, amenities
If you are going to sugar mountain skiing great place to stay 2 minute drive to ski area parking lot.
Stayed 3 nights in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and responsive , beautiful views, clean, will definitely be back!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Liked: Amenities, property conditions & facilities
great location and value.
Stayed 1 night in Feb 2025

6/10 Okay

james

Traveled with partner
Property was good, but the following need to be addressed: Some dirty pans and dishes. Some pans had buildup on the bottom with no steel or sos pans to clean them. No dishwashing soap to clean dishes or silverware and no silverware basket to put them in the dishwasher. Burners on electric stove did dot fit and were not able to be leveled and only 2 of the burners could be used. The mattress is old and somewhat lumpy. Bedspread did not seem to be clean.
Stayed 3 nights in Feb 2025

8/10 Good

Lukasz, Okeechobee

Traveled with partner
Liked: Cleanliness
I didn’t like tv , too small and not smart tv
Stayed 2 nights in Feb 2025

8/10 Good

Krishna

Liked: Cleanliness, room comfort

Gives you the cabin feels. Perfect for a Ski trip!

The place is older but completely redone. Everything was great. The only thing is that the ceiling is paper thin and you hear the people above you.
Stayed 2 nights in Feb 2025

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