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Recent guest reviews

This property is perfectly located within the city, near many great restaurants and within walking distance of an enormous mall. The rooms are clean and room service is detail oriented. They would leave treats for us after ever service. A little bit loud on the weekends due to parties and/or the casino, but now that I've visited Colombia over 5 times, I think this is just the norm. Loved that this is hotel has A/C and temperature controlled rooms and the black-out windows. Definitely my favorite hotel in Bogota so far.

nice hotel close to a big mall. Rooms are comfortable.

Front desk service is not good , this people charge for everything like omg ,, I never have experience like that before I not happy

the people at this hotel made the difference, there were very helpful to every need.

I was received a Vip treatment. The hotel is very close of Unicentro Mall and differents restaurants. The room is very spacious. In overall have 5.0.

Great staff, welcoming & helpful. Security is good, amenities were very limited but it was still a pleasant stay

We have stayed in many different hotels in Bogota over the last two years and this was the best experience that we have had. It is situated in a very nice area, near the Unicentro shopping mall (Cc. Unicentro). There are restaurants right next to the hotel and the mall. We also went to a park and a shopping center, Hacienda Santa Barbara) very close by as well (taxi is recommended). We had coffee and hot chocolate and listened to live music. Staff was exceptional and the room was comfortable and clean. The breakfast buffet provided a great start in the morning. We will definitely stay here again.

Great location. Friendly staff. Very good breakfast.

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Excellent people, service and location. I will recomend this hotel with my closed eyes.

We were there for the holidays in a family trip, with our two kids for the new year celebration. After looking some time over the internet, we chose Sonesta over Estelar La Fontana, one in front of the other. The hotel is very nice, modern and has a friendly and professional service personnel. For us, it was really well situated, because on our first day we visited Monserrate in the south and the Salt Cathedral in Zipaquira, as well as the Jaime Duque amusement park, both of them outside from the north part of the city. The city was only for the four of us because the streets were empty on the first day of the year, so we could move easily through the whole town. We ended our day in the 93th street park having a coffee at Starbucks (not the best one, like my son says). On our second day we went to Salitre Mágico amusement park and the kids really enjoyed the attractions. Our room window was in front of Exito (a 24 Hours store) and it was very quiet even with the 15th Avenue traffic there. Breakfast buffet is really good. Lots of fresh fruits (watermelon, pineapple, apple, papaya & melon), bread, arepas, ham and cheese, just made waffles and juices (orange, banana, carrot, strawberry). Free parking was in the underground floor. This is the place to fix by the hotel administration, because the hotel elevator entrance is under maintenance and reforms and it smells like a farm. For suggestion please take the elevator that takes you to Friday's, Sandwich Cubano and Archie's restaurants, just beside the hotel, under the same building and look for the lobby. Next time we will consider coming back to the Sonesta Hotel when visiting Bogota for business and vacation.

Where to start..... I arrive to this hotel at 9PM only to find out that they had received my reservation through [...]but did not receive payment. Instead of them calling [...]and dealing with them I sat in the lobby until 12AM getting everything straightend out. The hotel itself looks great, decent looking rooms. As I walked in the room i was relieved to see how nice it was; until I walked into the bath room. I lifted the seat and noticed that there were urine stains on the seat from whom ever was there previously. I think this was the first time in my life where I felt I had to wear shower shoes in the bathroom. I left out of to town and came back with a friend only to find out they would charge me an extra $35 to let her come up to the room. I also got a wake up call at 05AM that I did not ask for and when I cheked out I had received charges that I had not incurred. The service in this place was a nightmare and the rooms are paper thin so you can hear everything going on in the other rooms and the hall way. Id say if the management was replaced this place wouldnt be to bad. But overall if you like to sleep and want to avoid headackes dont book this hotel.

Muy limpio y agradable y muy buena atención .

Carrera 15A No. 125-26 Bogotá Distrito Capital

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Hacienda Santa Barbara Mall is within 2 miles (3 km) of Sonesta Hotel Bogota while other popular attractions such as Park 93 are within 3 miles (5 km). This 4-star hotel has 126 guestrooms and offers free in-room WiFi, free self parking, and a conference center.


Dining

Free full breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM. In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a lobby lounge. Savor a meal from the comfort of your room with 24-hour room service.


Rooms

All of Sonesta Hotel Bogota's 126 soundproofed rooms provide coffee makers, free bottled water, and safes. Guests can expect 40-inch LCD TVs with digital channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include phones, ironing boards, and desks.


Property features

Sonesta Hotel Bogota features free WiFi in public areas, a conference center, and a business center. There's free parking, and an airport shuttle (available 24 hours) for COP 55000 per person one-way. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include a computer station, free newspapers, and laundry facilities.

Room options

Habitacion Estandar - 1 Cama Extragrande

1 King Bed | Sleeps 2

Suite Sonesta

1 King Bed | Sleeps 3

Junior Suite

1 King Bed | Sleeps 3

Habitacion Doble Estandar - 2 Camas

2 Double Beds | Sleeps 4

Guest reviews for Sonesta Hotel Bogota

Everyone (8) Business (1) Couples (2) Family (5) Other (1)
5
Partner Couples Family

This property is perfectly located within the city, near many great restaurants and within walking distance of an enormous mall. The rooms are clean and room service is detail oriented. They would leave treats for us after ever service. A little bit loud on the weekends due to parties and/or the casino, but now that I've visited Colombia over 5 times, I think this is just the norm. Loved that this is hotel has A/C and temperature controlled rooms and the black-out windows. Definitely my favorite hotel in Bogota so far.

By on May 29, 2019

Review comment responded on Jun 11, 2019

Dear Guest Thank you very much for your comments, we are really glad to know that you had an excellent stay in our hotel and you enjoyed a memorable experience. We hope we can count on your visit very soon again. Best regards, Alejandra Melo Quality Assurance Manager

4
Business Business Family

nice hotel close to a big mall. Rooms are comfortable.

By , from Miami on May 29, 2019

Review comment responded on May 29, 2019

Dear Mr. Pablo Thank you very much for your kind comments, we are really glad to know that your experience in our hotel was a comfortable one. We hope we can count on your visit very soon again. Best regards, Alejandra Melo Quality Assurance Manager

2
Everyone

By on May 23, 2019

Review comment responded on May 29, 2019

Estimado Huésped Muchas gracias por el tiempo que nos dedica al calificar su estadía con nosotros, sin embargo podemos ver que su calificación es muy baja y sería de gran ayuda para nosotros si nos pudiera brindar un poco mas de detalles en referencia a lo ocurrido y de esta manera poder tomar las medidas necesarias. Esperamos muy pronto poder contar con su visita una vez mas. Cordial saludo, Alejandra Melo Coordinadora de Servicio al Huésped

2
Family

Front desk service is not good , this people charge for everything like omg ,, I never have experience like that before I not happy

By on May 23, 2019

Review comment responded on May 29, 2019

Dear Guest We are really sorry to know that your experience in our hotel was not what you expected, it would be a pleasure to count with one more chance to be able to provide to you a really memorable experience. We hope we can count on your visit one more time. Best regards, Alejandra Melo Quality Assurance Manager

5
Everyone

the people at this hotel made the difference, there were very helpful to every need.

By on Mar 14, 2019

Review comment responded on Apr 3, 2019

Dear Guest Thank you very much for your kind comments and to highlight the service provided by our staff, we are really glad to know that you had an excellent experience in our hotel. We hope we can count on your visit very soon again. Best regards, Alejandra Melo Quality Assurance Manager

5

perfect location

Everyone

I was received a Vip treatment. The hotel is very close of Unicentro Mall and differents restaurants. The room is very spacious. In overall have 5.0.

By on Sep 5, 2018

Review comment responded on Sep 7, 2018

Dear Brenelyn Thank you very much for your comments, we are really glad to know that our location and service made of your stay a wonderful experience. Best regards, Alejandra Melo Quality Assurance Manager

5

very good & pleasant stay

Everyone

Great staff, welcoming & helpful. Security is good, amenities were very limited but it was still a pleasant stay

By on Mar 20, 2018

Review comment responded on Mar 21, 2018

Dear Guest Thank you very much for your comments, we are really glad to know that you had an excellent stay in our hotel. We hope we can count on your visit very soon again. Best regards, Alejandra Melo Quality Assurance Manager

5

perfect

Everyone

We have stayed in many different hotels in Bogota over the last two years and this was the best experience that we have had. It is situated in a very nice area, near the Unicentro shopping mall (Cc. Unicentro). There are restaurants right next to the hotel and the mall. We also went to a park and a shopping center, Hacienda Santa Barbara) very close by as well (taxi is recommended). We had coffee and hot chocolate and listened to live music. Staff was exceptional and the room was comfortable and clean. The breakfast buffet provided a great start in the morning. We will definitely stay here again.

By , from Kansas City on Jan 21, 2018

Review comment responded on Jan 24, 2018

Dear Nathaniel Thank you very much for your kind comments, we are really glad to know that your experience in our hotel was even more of what you expected, we feel really happy because with our service and surroundings you had a stay that make you want more; it would be a pleasure to have you as our guest very soon again. Best regards, Alejandra Melo Quality Assurance Manager

5

family time

Everyone

Great location. Friendly staff. Very good breakfast.

By on Jul 23, 2017

Review comment responded on Jul 25, 2017

Dear Jjmontanos Thank you very much for your kind comments, we are really glad to know that our service and location was perfect for the purpose of your trip, we hope we can count on your visit very soon again. Best Regards, Alejandra Melo Quality Assurance Manager

5

fun trip

Family

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By on Jan 6, 2016

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