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Recent guest reviews

Air conditioner was broken. Even after reporting the issue several times, during our stay of 4 nights the unit was never fixed.

I was charged extra for my friend. They put a charge for insurance on my bill for 9000 pesos for one day

Need to improve quality of breakfast by at least keeping the food warm. maintenance supervisor should be overseeing Maintenance requests to insure it is complete.

Service is lacking and the breakfast is sub standard. What they call arepas are a poor joke that most Colombian's would find insulting.

Best location in Zona Rosa. Room is clean. Very nice staff.

Great location, great staff, enjoy my long weekend in Bogota, will stay here next time .....room confortable , clean excellent staff, attention to detail......

Carrera 13 No 85-80 Bogotá Distrito Capital

Hotel highlights

  • Walking distance to Andino Commercial Center and Clinica del Country
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Zona Rosa within a short walk of Andino Commercial Center, Sofitel Bogota Victoria Regia is within a mile (2 km) of other popular sights such as Park 93. This 5-star hotel has 102 guestrooms and offers a 24-hour fitness center, free in-room WiFi, and a 24-hour business center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10:00 AM.


Rooms

All 102 soundproofed rooms provide iPod docks, minibars, and free bottled water. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer hair dryers. In-room massages are available, and other amenities include safes and ironing boards.


Property features

Guests of Sofitel Bogota Victoria Regia enjoy a 24-hour fitness center, free WiFi in public areas, and a meeting room. Airport transportation is made easy with an airport shuttle (available 24 hours) for COP 104000 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a 24-hour business center, a computer station, and a library.

Room options

Luxury Room, 1 King Bed

1 King Bed | Sleeps 2

Classic Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Junior Suite, 1 King Bed

1 King Bed | Sleeps 2

Superior Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Guest reviews for Sofitel Bogota Victoria Regia

Everyone (6) Couples (1) Family (1)
5
Everyone

By on Feb 6, 2021

Review comment responded on Feb 28, 2021

Dear Anonymous Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

5
Everyone

By on Dec 15, 2020

2
Partner Couples

Air conditioner was broken. Even after reporting the issue several times, during our stay of 4 nights the unit was never fixed.

By on Feb 18, 2020

Review comment responded on Feb 27, 2020

Dear Guest, I sincerely appreciate you are taking the time to share this review of your recent visit. We are sorry that the detail of air conditioner has not fulfilled your expectation. We have informed our maintenance manager, so that corrective measures is taken. Please allow me to express my sincerest apologies again. At Sofitel Bogota Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope you give us a second chance, we'd love to have you back! All the best, Yanelis Sepulveda Guest Experience & Concierge Manager

1
Friends Family

I was charged extra for my friend. They put a charge for insurance on my bill for 9000 pesos for one day

By , from Usa on Mar 11, 2019

Review comment responded on Mar 17, 2019

Dear Guest, I am sorry to hear about your experience with us, our policy about additional guest charge, should be well explained to you during your check in, I am sorry if we were not clear on this. The insurance charge is something we must include on every guest bill as a VAT, per local regulations, this charge is completely opcional and you are free to deny it when we show you the folio before doing your payment. Please rest assured that we w ill take the propper measures in order to avoid this kind of experiences in the near future and we will review your comments with our team so we can make the best of it. I hope you can give us the chance to better serve you in the near future, I will be pleased to express you my apologies personally. Kind regards, Ana María Solórzano B. Front Office Manager

5
Everyone

Need to improve quality of breakfast by at least keeping the food warm. maintenance supervisor should be overseeing Maintenance requests to insure it is complete.

By on Dec 29, 2018

Review comment responded on Jan 2, 2019

Dear Guest, Thanks for sharing you experience with us, we are sorry for the inconveniences with the breakfast and the maintenance request, please rest assured that I will personally share your comments with our team in order to avoid this kind of experiences in the future. Your feedback is really valuable for us, we hope to welcome you back in the near future in order to redeem ourselves. Kind regards, Ana María Solórzano B. Front Office Manager

3

disappointing

Everyone

Service is lacking and the breakfast is sub standard. What they call arepas are a poor joke that most Colombian's would find insulting.

By , from Houston, TX on Jul 25, 2017

Review comment responded on Aug 1, 2017

Dear Guest, Thank you so much for let us know your comments. Right now we have changed our menu and your opinion will help us to improve our flavors. We apologize for not exceeding your expectations, we would love to welcome you again to change your opinion! Kind regards, Paul Barthe General Manager

5

great

Everyone

Best location in Zona Rosa. Room is clean. Very nice staff.

By on Feb 19, 2017

Review comment responded on Mar 14, 2017

Dear Guest, Thank you so much for letting us know you comments regarding your stay at Sofitel Bogotá Victoria Regia. We are very happy reading your feedback, we hope you can visit us again in the near future! Sincerely, Paul Barthe General Manager

5

great hotel

Everyone

Great location, great staff, enjoy my long weekend in Bogota, will stay here next time .....room confortable , clean excellent staff, attention to detail......

By , from miami, usa on Nov 28, 2016

Review comment responded on Nov 30, 2016

Dear Guest, We are very glad to read your kindly words regarding your experience with us. We are looking forward to welcome you again, hopefully soon! Best regards, Paul Barthe General Manager

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