2/10 Terrible
Fraser
Business traveler
Oct 23, 2025
Arrived late and was told my room (junior suite) was unavailable because a pipe had burst and that I would be put in an “upgraded” room which was a smaller non-suite room with a balcony. This was not an upgrade and I didn’t appreciate being sold as if it were one. It was late, I was tired, and at the end of the day, I just needed a bed with a hot shower. When I woke up early to go the airport I found out there was no hot water! This is just inexcusable for a supposed 5 star hotel. I was wary of the ratings when booking, I should have trusted my gut. The person at the front desk, was helpful, but ultimately felt more trained in excuses (fake upgrade, saying they were waiving taxes I should have paid, even though my room was prepaid to include all taxes). In the end, they kindly covered the cost of a bag of potato chips from the minibar. Smaller room, no hot shower before my international flight, but I got the chips. I guess that’s what you get. Disappointing.
Fraser
Stayed 1 night in Oct 2025




























