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Aparthotel

Mirador del Recuerdo

3.0 star property

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Photo gallery for Mirador del Recuerdo

A modern living room with a sofa, ottoman, and a coffee table with magazines. A kitchen area with bar stools and a teal pendant light is visible in the background.
A modern kitchen with a built-in microwave, stainless steel sink, and granite countertop.
A hotel room with two beds, wooden wardrobe, and a TV on the wall.
A modern living room with a sofa, a coffee table, and a dining area with a bar.
A hotel with a modern facade, a visible entrance, and a sign indicating it is a hotel.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Kitchen
  • Washer
  • Dryer
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carrera 39A No. 25-50, Bogotá, Distrito Capital, 111321
  • Place, Parque Simón Bolívar
    ‪5 min walk‬
  • Place, Agora Bogotá Convention Center
    ‪6 min walk‬
  • Place, Corferias Bogota
    ‪6 min walk‬
  • Airport, Bogotá (BOG-El Dorado Intl.)
    ‪17 min drive‬

Room options

Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room

A hotel room with two beds, wooden wardrobe, and a TV on the wall.

Standard Room

  • Resort view
  • 129 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

Junior Apartment, Multiple Beds

  • City view
  • 700 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite

A hotel room with a bed, a nightstand, a bedside table, and a painting on the wall.

Suite

  • Resort view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Standard Double Room

A hotel room with a bed, a chair, a table, and a window.

Standard Double Room

  • Resort view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Bedrooms

A hotel room with a large bed, a wooden headboard, a window with a view of buildings, and a bedside table.

Standard Room, 2 Bedrooms

  • Resort view
  • 280 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed
  • Free WiFi

View all photos for Junior Apartment

A single bed with white bedding and an orange throw, a wooden headboard, and a window with blinds.

Junior Apartment

  • City view
  • 700 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed, 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Grand Apartment

A neatly made bed with a patterned throw, a headboard, and a painting on the wall.

Grand Apartment

  • City view
  • 861 sq ft
  • 3 bedrooms
  • Sleeps 7
  • 2 Double Beds, 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Room

  • 322 sq ft
  • Sleeps 3
  • Free WiFi

Room

  • Sleeps 5
  • Free WiFi

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About the neighborhood

Bogotá

Located in Quinta Paredes, Mirador del Recuerdo is a leisurely stroll from popular sights such as Corferias Bogota and U.S. Embassy Bogotá. This 30-room, 3-star aparthotel has conveniences like free in-room WiFi, free self parking, and a 24-hour business center. It's connected to the convention center in central Bogotá and also close to Estadio Nemesio Camacho and Movistar Arena.
View more Aparthotels in BogotáOpens in a new window

What's nearby

  • National University of Colombia - 3 min walk - 0.2 miles
  • Parque Simón Bolívar - 5 min walk - 0.3 miles
  • Agora Bogotá Convention Center - 6 min walk - 0.4 miles
  • Corferias Bogota - 6 min walk - 0.4 miles
  • U.S. Embassy Bogotá - 15 min walk - 0.8 miles

Getting around

  • La Sabana de Bogotá Station - 13 min drive
  • Estación Usaquén Station - 23 min drive
  • El Dorado Intl. Airport (BOG) - 18 min drive

Restaurants

  • ‪Aprissa Pizza - ‬2 min walk
  • ‪Postres Magolita - ‬3 min walk
  • ‪Plazoleta de Comidas - ‬8 min walk
  • ‪Sopitas y Frijolada De La 26 - ‬5 min walk
  • ‪Jenos Pizza Corferias - ‬5 min walk

About this property

Mirador del Recuerdo

Guests of Mirador del Recuerdo enjoy access to free WiFi in public areas, meeting rooms, and a conference center. You can take advantage of free parking, along with a shuttle from the hotel to the airport (available 24 hours) for COP 40000 per vehicle. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free newspapers.
Each apartment is soundproofed and features a kitchen and a balcony, and there's space to spread out with a separate bedroom and a dining area. Guests can expect to find free WiFi and a 42-inch TV with cable channels. Select Comfort beds sport Egyptian cotton sheets and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a washer/dryer, a minibar, and a coffee maker.

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Car rental
  • Free secured, covered self parking on site

Family friendly

  • Childcare (surcharge)

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Dining table
  • Minibar
  • Room service (24 hours)
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Egyptian cotton sheets
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area

Entertainment

  • 42-inch TV with cable channels

Outdoor areas

  • Balcony

Laundry

  • Laundry facilities
  • Laundry service
  • Washer/dryer

Work spaces

  • 24-hour business center
  • Conference center (484 square feet of space)
  • Meeting rooms

Comfort

  • Air conditioning
  • Portable fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator (32 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in room
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Free local calls
  • Free newspapers in lobby
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • Connected to a convention center
  • Connected to a shopping center
  • In a business district
  • In a shopping district
  • Near a metro station
  • Near an outlet shopping mall
  • Near the airport

Things to do

  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 30 units
  • 5 floors
  • Access via exterior corridors
  • Art Deco architecture
  • Banquet hall
  • Built in 2009
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Late check-in subject to availability

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: COP 40000 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: COP 40000
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-11:30 PM
  • Check-out: 1 PM
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • The aparthotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Mirador Recuerdo
Mirador Recuerdo Aparthotel
Mirador Recuerdo Aparthotel Bogota
Mirador Recuerdo Bogota
Mirador del Recuerdo Bogotá
Mirador Recuerdo Aparthotel Bogotá
Mirador Recuerdo Aparthotel
Mirador Recuerdo Bogotá
Mirador Recuerdo
Aparthotel Mirador del Recuerdo Bogotá
Bogotá Mirador del Recuerdo Aparthotel
Aparthotel Mirador del Recuerdo
Mirador del Recuerdo Bogotá
Mirador Recuerdo Bogota
Mirador del Recuerdo Aparthotel
Mirador del Recuerdo Aparthotel Bogotá

Frequently asked questions

Is free cancellation available at Mirador del Recuerdo?

Mirador del Recuerdo offers free cancellation on certain room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Mirador del Recuerdo?

As of Aug 9, 2026, prices found for a 1-night stay for 2 adults at Mirador del Recuerdo on Aug 10, 2026 start from $74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Mirador del Recuerdo?

This aparthotel is situated in Quinta Paredes, just steps from Avenida El Dorado, and within a 10-minute walk of Parque Simón Bolívar and Plaza Central de Usaquén. You'll also find Estadio Nemesio Camacho and Salitre Plaza Shopping Mall within a short drive.

Is there parking available at Mirador del Recuerdo?

Yes, secured self parking is offered for free at the aparthotel.

Does Mirador del Recuerdo feature a casino at the property?

No, Mirador del Recuerdo doesn't have a casino.

Will I find an indoor pool at Mirador del Recuerdo?

No, there is no indoor pool at this aparthotel.

Is Mirador del Recuerdo a good place to stay for couples?

Amenities that appeal to couples at this aparthotel include 24-hour room service, Egyptian cotton sheets, and a minibar.

Are there hot tubs at Mirador del Recuerdo?

No, there isn't a spa tub at this aparthotel.

Does Mirador del Recuerdo feature a restaurant that includes a breakfast menu?

Yes, Mirador del Recuerdo has 2 restaurants, and serves free buffet breakfast each morning.

Will Mirador del Recuerdo allow pets to stay free of charge?

No, pets aren't allowed at Mirador del Recuerdo though service animals are welcome.

Are there connecting rooms at Mirador del Recuerdo?

Yes, there are connecting rooms available at this aparthotel book for your group event or vacation.

How close is the airport from Mirador del Recuerdo?

The closest major airport to Mirador del Recuerdo is El Dorado Intl. Airport (BOG), which is 6 mi away (18 minutes by car).

Are there rooms with balconies at Mirador del Recuerdo?

Yes, every apartment at Mirador del Recuerdo comes with a balcony and some offer mountain and city views.

Does Mirador del Recuerdo have a wedding venue?

Take advantage of the wedding venue at Mirador del Recuerdo if you plan to say "I do" during your trip.

Mirador del Recuerdo Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 32 out of 64 reviews
Rating 8 - Good. 17 out of 64 reviews
Rating 6 - Okay. 8 out of 64 reviews
Rating 4 - Poor. 2 out of 64 reviews
Rating 2 - Terrible. 5 out of 64 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

sam

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great services , staff, apartment clean and spacious and modern. Very pleased with the location and safety. Highly recommend Mirador Del Recuerdo 👍🤗
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Escarle

Liked: Cleanliness, amenities, property conditions & facilities, communication
So great place! I like the view from my apartment. The rooms and kitchen really comfortable.
Stayed 8 nights in Dec 2024
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

Not as expected and advertized.

We, 2 people, stayed in a Junior suite - 2 bedrooms, 2 baths and a kitchen. According to the description, the kitchen should have utensils, plates, pans and pots but had none of that. After some arguments the receptionist brought an aluminium teapot and a few plates and cups. The same receptionist refused to give us a second key though we insisted that we do need one. We were given a second key on the next day. It is one of those plastic programmable keys so I do not see why it was so hard to get a second one. Further, a free breakfast is included but in our first morning we found a row of clean pots with no food to be seen around. We were told we should order and they would cook it. They have no menu and you are supposed to order what comes to mind and hope they can bring it. This was not explained at reception. The personnel speaks only Spanish so this is a problem when there is no menu and your Spanish is limited.We ordered 2 omelettes and some fruit and coffee.The fruit was a tiny quantity, the omelette was ok.We did not go for breakfast in the next days as we found it inconvenient.Also, the hotel has no heating or AC and the nights were cold. Eventually I got sick. The neighborhood is walkable but not tourist friendly, it was hard to find an open restaurant on Sunday evening when we arrived. The hotel would cook dinner for you for unknown price if you tell them 4 hours in advance. I would not stay there and do not recommend it for someone with limited Spanish.
Stayed 8 nights in Feb 2025
Verified review

10/10 Excellent

Sulay Lissette

Liked: Cleanliness, check-in, listing accuracy
Todo muy bien
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Allan

Liked: Cleanliness, property conditions & facilities, communication
Excelente. Gracias por todo
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

ELTON ESNEIDER

Liked: Cleanliness, amenities, property conditions & facilities, communication
Muy buena atención del personal
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

GABRIEL

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelentes instalaciones, gran equipo de servicio super recomendado
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

ANDRES FELIPE

Liked: Cleanliness, amenities, property conditions & facilities, communication
Es un gran hotel no había tenido tan buena atención en un lugar como este muchas gracias a cada una de las personas que estuvieron al pendiente de que mi estancia fuera la mejor
Stayed 1 night in Mar 2024
Verified review

2/10 Terrible

CAROL

Disliked: Staff & service, room comfort

Decepcionante

La verdad no me gusto el sitio y no volveré allá. Ese día llegamos bastante tarde como a las 10 pm sin embargo A las 11 pm tuvimos que solicitar cambio de cuarto ya que las personas del cuarto contiguo estaban fumando terriblemente y por el tipo de construcción el olor llegó hasta nuestra habitación, se supone que debería ser un espacio libre de humo. De otra parte la habitación inicial no contaba con los implementos básicos para la estadía tuvimos que llamar en varias oportunidades para que los a trajeran. Las chicas de recepción muy amables y prestas a colaborar en los incidentes presentados, sin embargo es una experiencia que no voy a repetir.
Stayed 1 night in Jan 2018
Verified review

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Para empezar hicimos check in muy rápido eso estuvo muy bien pero nosotros llegamos a descansar después de tener un viaje de 10 hojas y pues justo al frente del hotel hay una construcción y pues el ruido insoportable sonaba todo durísimo y pues no podíamos descansar , en la noche salimos un rato y regresamos todo muy bien sin ruido , a las 7 am comenzaron de nuevo con el ruido , fuimos a tomar el desayuno estaba bien más no excelente , en si la estadía fue terrible.
Stayed 1 night in Jan 2018
Verified review

8/10 Good

Yara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Houve um problema com o tipo de reserva, no site aparece o que ele chamam de apart suite júnior. Mas na realidade estão vende habitação standard. Depois de muita conversa acabaram oferecendo o que realmente pensamos ter comprado.
Stayed 7 nights in Oct 2017
Verified review

2/10 Terrible

Fabio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Evitate questo postaccio.

Ho prenotato un'appartamento con cucina con vista sulla citta' ma al mio arrivo mi hanno portato in una struttura diversa e catapultato in una camera minuscola senza con un solo bagno, i rumori erano presenti a tutte le ore e la camera si trovava nel mezzo del servizio colazioni che aveva inizio alle 6 del mattino. Pessimi e dire poco.
Verified review

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente muy cómodo muy espacioso

Exelente sin duda alguna vuelvo
Verified review

10/10 Excellent

Hernan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel de excelente servicio, restaurante

Hotel excelente, recomendable, muy grata la estancia y la atención por parte del personal del restaurante, en todo sentido excelentes
Verified review

4/10 Poor

DAVID

Disliked: Property conditions & facilities, room comfort

! night stay-only!

Decent 1 night only for price---stafis nice and doing the best they can in a 1-2 star hotel!
Verified review

4/10 Poor

Mohamed

Disliked: Room comfort

Don't stay there!

The rooms in that hotel do not have a temperature control system. The room was extremely cold and i asked for a heater. They could not provide anything in the first place saying that the heater was already used by another client!!???? After insisting, they gave me a small heater that is normally used under a desk, to warm up an entire room!!!
Verified review

10/10 Excellent

Mariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente!!! fui con mi familia y nos encantó el hotel, la atención fabulosa.
Verified review

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Conviniently located, clean hotel

It is a nice hotel created from apartment building, with spacious, clean rooms. We got 2 bedrooms- 2 bathrooms apartment with great view. Friendly staff, willing to help with any issue, like very late check-out. Rich and tasty breakfast. Hotel is located in-between airport and Old Town, with easy, no-expensive taxi ride.
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Hotel limpio y agradable

Excelente y el personal que se encarga de la atención a los huéspedes. El desayuno es bueno y los meseros muy amables. No me gustó que en la habitación tienes dos camas unidas y en el medio de las dos una espuma para cubrir el espacio que queda entre las dos camas, por lo cual pasé muy mala noche. Solicité cambio de habitación con una cama más pequeña pero sin el espacio en la mitad.
Verified review

10/10 Excellent

Arnulfo santacruz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excelente hotel

agradable muy buen servicio
Verified review

6/10 Okay

JAVIER EDUARDO

Disliked: Cleanliness

Falta personal

Mejorar la limpieza.
Verified review

10/10 Excellent

Cielo Esmerlda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un apartamento muy amplio con tres habitaciones bastante cómodas
Verified review

8/10 Good

Claudia Marcela

Liked: Staff & service, property conditions & facilities, room comfort

Muy bueno

Excelente servicio. Muy buena Relación costo beneficio. Amplias habitaciones. Por mejorar: servicio de wifi en las habitaciones es deficiente y mejorar aseo de la habitación. Muy recomendado y excelente ubicación.
Verified review

6/10 Okay

Dominic

Not really as described!!

Opun check in we were given a room that had not been serviced. Attendant gave us a different room. Room seemed fine since we checked in late. Called down to order room service....no room service but they did have a restaurant call us that delivered. Food was overpriced and horrible. Toilet ran all night. In morning we discovered we had no utensils...no glasses..cups...dishes etc.so having a kitchen was basically useless. We had no towels..no shampoo and no soap. Breakfast the first morning was ok. The second morning when we went down to breakfast we were informed the cook did not show up so there would be no hot items...we complained to the front desk as this was unacceptable since eggs do not require chef skills to cook...we were then served eggs. Seems management does not care about the amenities they post...probably because the prive is so low..however they could raise their price still be competitive and service their guests better.