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Mercure bh Retiro

4.0 star property
Hotel with a 24-hour business center, a short walk to Andino Shopping Center

Choose dates to view prices

Photo gallery for Mercure bh Retiro

Reception
Exterior
Reception
Terrace/patio
Flat-screen TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Free WiFi
  • Business services

Explore the area

Map
Calle 80 N. 10 -11, Bogotá
  • Andino Shopping Center
    ‪3 min walk‬
  • El Retiro Shopping Centre
    ‪3 min walk‬
  • 93 Park
    ‪3 min drive‬
  • Bogotá (BOG-El Dorado Intl.)
    ‪17 min drive‬

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Room options

View all photos for Standard Room

Standard Room | 1 bedroom, minibar, in-room safe, desk

Standard Room

8.6 out of 10
Excellent
(24 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Bogotá

Located in Zona Rosa within a 5-minute walk of Andino Shopping Center, Mercure bh Retiro is within a mile (2 km) of other popular attractions like 93 Park. The 53 rooms at this 4-star hotel include minibars, coffee makers, and flat-screen TVs.

What's nearby

  • Andino Shopping Center - 3 min walk - 0.2 miles
  • Virrey Park - 13 min walk - 0.7 miles
  • 93 Park - 3 min drive - 1.2 miles
  • Movistar Arena - 6 min drive - 2.9 miles
  • Unicentro Bogotá - 7 min drive - 3.4 miles

Getting around

  • Estación Usaquén Station - 13 min drive
  • La Sabana de Bogotá Station - 27 min drive
  • El Dorado Intl. Airport (BOG) - 37 min drive

Restaurants

  • ‪Eric Kayser Colombia - ‬1 min walk
  • ‪La Biferia - Steak House - ‬2 min walk
  • ‪Birreria Macha - ‬1 min walk
  • ‪Arigato - ‬1 min walk
  • ‪Uma Cantina Peruana - ‬3 min walk

About this property

Mercure bh Retiro

Hotel with a 24-hour business center, a short walk to Andino Shopping Center
Mercure bh Retiro offers free WiFi in public areas and a 24-hour business center. Airport transportation is made easy with a shuttle from the hotel to the airport (available 24 hours) for COP 91000 per vehicle. The front desk is staffed 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry.
Guests can expect to find free WiFi and flat-screen TVs. Bathrooms offer rainfall showers and hair dryers. Other standard amenities include minibars, coffee makers, and safes. Change of towels is available on request.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle (surcharge)
  • Onsite parking available only on request
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 6:00 AM to 9:00 AM for a fee: COP 40,000 for adults and COP 40,000 for children

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately COP 40000 for adults and COP 40000 for children
  • Airport shuttle fee: COP 91000 per vehicle (maximum occupancy 4)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient departures, you can take advantage of the airport drop-off service (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure bh Retiro Hotel
Mercure bh Retiro Bogotá
Mercure bh Retiro Hotel Bogotá

Frequently asked questions

Is free cancellation available at Mercure bh Retiro?

Mercure bh Retiro provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on Orbitz.

What is there to do near Mercure bh Retiro?

This hotel is situated in Zona Rosa, just steps from El Retiro Shopping Centre, and within a 10-minute walk of Andino Shopping Center and Atlantis Plaza Shopping Mall. You'll also find 93 Park and Movistar Arena within a short drive.

Is there parking available at Mercure bh Retiro?

Yes, there is a garage though parking is available on request.

Does Mercure bh Retiro include a casino on the premises?

No, Mercure bh Retiro doesn't have a casino.

Is there an indoor pool at Mercure bh Retiro?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Mercure bh Retiro?

Couples staying at this hotel will appreciate amenities like a minibar and a rainfall showerhead as well as a 24-hour front desk.

Does Mercure bh Retiro have a hot tub?

No, there isn't a spa tub at this hotel.

Does Mercure bh Retiro have a restaurant with a breakfast menu?

Mercure bh Retiro offers continental breakfast each morning for a surcharge though there is no restaurant.

Does Mercure bh Retiro allow pets to stay for free?

No, pets and service animals aren't allowed at Mercure bh Retiro.

Are there connecting rooms at Mercure bh Retiro?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Mercure bh Retiro?

The closest major airport to Mercure bh Retiro is El Dorado Intl. Airport (BOG), which is 9.8 mi away (37 minutes by car).

Can I book a room with a balcony at Mercure bh Retiro?

No, there aren't any guestrooms with balconies at Mercure bh Retiro.

Mercure bh Retiro Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 132 out of 219 reviews
Rating 8 - Good. 63 out of 219 reviews
Rating 6 - Okay. 11 out of 219 reviews
Rating 4 - Poor. 2 out of 219 reviews
Rating 2 - Terrible. 11 out of 219 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bradley

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice hotel, the guys at front desk are very rude!

We booked for 4 days but left early, the guy at the front desk was rude. I had to argue just to get a second key
Stayed 4 nights in Mar 2025

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 4 nights in Mar 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Tulio

Stayed 2 nights in Feb 2025

10/10 Excellent

Arturo

Liked: Amenities
eveything was good
Stayed 2 nights in Nov 2024

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent everything
Stayed 2 nights in Jan 2025

8/10 Good

ANGELA, Rockville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Franklin, woodside

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

ANGELA, Rockville

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for two days of work in the city, Clean and comfortable and very friendly staff. I felt very safe in the area and slept well in the room.
Stayed 1 night in Jan 2025

8/10 Good

Gilberto

Stayed 2 nights in Jan 2025

2/10 Terrible

Johan, London

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. The lock on my door didn't work, and after 2 failed attempts at repairing it, I insisted on a new room. However the lock did not work on the door of the 2nd room! There was no acknowledgment by the staff that this was even a problem (in central Bogotá), and I was treated like I was being inconvenient. There was no hot water in the whole hotel for an entire morning - again no apology. The staff would all benefit from customer service training. It's remarkable this hotel has a 5 star rating, the whole experience was more 2 star at best. My advice is to avoid this hotel. I am seriously re-thinking my NH loyalty status.
Stayed 1 night in Dec 2024

10/10 Excellent

Julian

Stayed 3 nights in Dec 2024

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was super friendly, the rooms were vert clean, and the location was very convenient, close to the T zone and some malls
Stayed 14 nights in Nov 2024

10/10 Excellent

Mustafa

Stayed 4 nights in Nov 2024

10/10 Excellent

Gustavo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel conveniente en un barrio muy tranquilo y seguro. Muy buen servicio y habitaciones comodas
Stayed 2 nights in Dec 2024

8/10 Good

Patricia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El área alrededor del hotel es excelente! Y el hotel es pequeño pero cuenta con todo lo que necesitas para pasar unas noches. El staff súper amable y atentos todo el tiempo.
Stayed 2 nights in Nov 2024

10/10 Excellent

JUAN RICARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. A few easy walking to “the Rosa” shops, restaurants and bars..
Stayed 2 nights in Nov 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Location is fantastic, the staff is very friendly
Stayed 2 nights in Sep 2024

8/10 Good

Edgar Santiago

Liked: Cleanliness
Stayed 2 nights in Sep 2024

10/10 Excellent

Jacob

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and helpful staff
Stayed 3 nights in Aug 2024

10/10 Excellent

Santiago, Lima

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and value for money.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jean Charles, Cutler Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
PLEASE HELP ME FIND BLACK JBL WIRELESS HEADPHONES I LEFT IN ROOM 209 this morning Very nice hotel, good breakfast A little loud outside at night Thank you
Stayed 3 nights in Aug 2024