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Hotel Estelar La Fontana

4.0 out of 5.0

Recent guest reviews

Louis at check in needs to be fired. No people skills. Stopped short of calling me a liar. Very unfriendly. It was like we interrupted his day. That was my only bad experience at the hotel ,Louis.

Nothing special about this hotel, costly, minimum wait for room serves 45 minutes, first night shower flooded.

Although is an old and well known hotel in Bogota, the facilities and building is well kept and cozy, and the service is really good. It is a little bit far from the restaurant zones in Bogotá, but you can cross the street and visit one of the classic malls in Bogota. I will recommend but make sure is the right location for you, since Bogota is not easy with the traffic.

Es un lugar muy agradable con espacios de luz y comodidad que invitan al descanso

Staff was great. The hotel is showing its age. The bed mattress was bumpy. I have been at this hotel a few times. It's getting old. The shower curtain had a stain on it. The room was not cleaned great.

Positive perception: Location, infrastructure and food are great. Waste water canal outside the hotel should be covered at least because it's a repulsive site. Staff needs to meet the expectations of a claimed 5 star hotel. Not so positive: check in or check out is unnecessarily chaotic at times it appears they need to develop and to manage their skills more efficiently. They also must treat every guest equally regardless whether they are Caucasian or not. Prompted smiles, late apologies and canned answers can not make up for a job done poorly, especially when dealing with basic chores.

The hotel has its own style, with a beautiful central plaza, where a small church stands; with a well presented dinner place, small coffee bars, and a unique feeling. You do have a big mall right across the street, where you can find many shopping needs.

Staff was exceptional. Room was top choice. Inner atrium with brickwork was great place to relax.

We stayed for one night here, staff was helpful, some of the items provided by the hotel in our room had been opened before we took the room ie the shower cap and the ear cotton buds. They charge a rate per room and another rate on top for any additional guests. So if traveling in couples should look to book the room for 1 to save some cash- do not tell the staff that another person is with you as this adds $30usd to the cost without any additional benefit in terms of amenities or comforts.

Real nice hotel with great service (which is the standard in Bogota). I arrived and the manager could not find my reservation (I had cancelled it several times due to change in plans); after about 10 mins, he found it and he upgraded me to a wonderful suite due to the inconvenience. To me, this speaks volumes; there is nothing greater than an empowered employee with the right focus. The insight of the hotel is wonderful and the hotel is very safe with lots of privacy. It is located in a nice place right in front of one of the most popular malls in Bogota (Unicentro). I will stay here again for sure.

Excellent stay - good value and superb location for Bogota

Relaxing environment and next to lots of shopping and restaurants.

this was by far the best hotel i have ever been. the staff was great and it seems they all spoke english including the bell boys. it was a very clean hotel and secure. when i asked for something the people were there instantly. and every morning the breakfast buffet was the best. i will go there again the next time i go to bogota colombia

Location is near shopping and restaurants - very safe area - hotel staff are excellent, attentive without being too attentive. Excellent hotel and well worth the value, the location and the room quality.

I showed up from Cali with all of my clothes needing to be washed. I was dueto check out the next day to continue my trip. Staff assured me my clothes would be ready the next day befor checkout. So the next morning I put on my last set of clean clothes to go work out in. I worked up a good sweat, then went to reception to get my clothes, only to find out they hadn't been washed at all. I spent the next two days in dirty clothes because of them. Additionally the room they provided me with was the first room on the wing, with lots of people walking by it all the time and with now view, even though I asked for a quiet room with a view. If I am paying over a hundred a night to stay in a four star in Latin America, I should probably get what I paid for.

Beautiful hotel very friendly and helpful hotel staff. Great breakfast that was included with our stay. Rooms were nice and clean. Would stay there again in the future.

I was told by the hotel staff to keep myself away from public transportation and street yellow taxis. They offered me private hotel taxis and guide services. I went to the closest Tourism information office and they explained me how to use public transportation: rural and city buses, Trans Millennium (Metro), and yellow taxis. They told me how safe the country was. After that I went on my own all over the country with few bucks and a lot of fun. Colombian people are great. I am a 66 year old man, all by myself. People yielded their seats when I used crowded buses. Everybody treated me as a senior. No criminals, no danger, everything just fine

It is quite nice. The staff was quick to help me. The rooms were well up to high standards With this hotel there is no worry about safety.

This way my first trip to Bogota, Colombia. The hotel staff provided great service and was extremely helpful. The location is centrally located and easy to get to many locations. There is a mall within a short walking distance with anything you way need or forgotten.

this was my second stay there , no hassles at all there

Av. 127 # 15A - 10 Bogota Distrito Capital

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Fitness center

Within a short walk of UniCentro, Hotel Estelar La Fontana is within 2 miles (3 km) of Usaquén Flea Market. This 215-room, 4-star hotel has free in-room WiFi along with free self parking and a fitness center. Also nearby are Hacienda Santa Barbara Mall and World Trade Center.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: Restaurante Los Arcos offers relaxing garden views; Restaurante La Terraza specializes in Mediterranean cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is served for a fee each morning.


Rooms

All of Hotel Estelar La Fontana's 215 soundproofed rooms provide iPod docks, minibars, and free newspapers. Guests can expect 32-inch LCD TVs with digital channels, along with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, phones, and desks are other standard amenities.


Property features

Guests staying at Hotel Estelar La Fontana enjoy a fitness center, a sauna, and free WiFi in public areas. There's free parking, and an airport shuttle (available on request) for USD 30 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include conference space, a business center, and express check-in.

Room options

Standard Single Room

Twin 1 | Sleeps 2

Superior Double Room

King 1 | Twin 2 | Sleeps 4

Junior Suite, Single Occupancy

Twin 1 | Sleeps 1

Suite

Twin 1 | Sleeps 4

Guest reviews for Hotel Estelar La Fontana

Everyone (5) Couples (6) Business (3) Family (1) Friends (1) Other (10)
4

check in

Everyone

Louis at check in needs to be fired. No people skills. Stopped short of calling me a liar. Very unfriendly. It was like we interrupted his day. That was my only bad experience at the hotel ,Louis.

By on Sep 21, 2017

Review comment responded on Sep 29, 2017

Dear Guest, Thank you for taking the time you took to write your comments and we also express you our sincerest apologies for the disturbances you may have had during your permanence, which of course we informed to the involved processes in order to take the necessary corrective actions. We are very sorry and we hope you give us the opportunity to offer you the best service in your next trip to our city. Best Regards, Juan Carlos Valencia General Manager Hotel ESTELAR La Fontana

2

nothing special

Everyone

Nothing special about this hotel, costly, minimum wait for room serves 45 minutes, first night shower flooded.

By , from California on Jun 27, 2017

Review comment responded on Jul 1, 2017

Dear guest, We appreciate and value your comments and observations on our service, this allows us to make adjustments in order to offer the best service which has characterized us. We apologize for the bad experience you had during your stay, we have immediately escalated your recommendations to the areas in charge in order to take the corrective actions. In hopes to have you back very soon to our hotel and to allow us to show you our ESTELAR service, Juan Carlos Valencia General Manager Hotel Estelar La Fontana

5

nice and classic hotel.

Everyone

Although is an old and well known hotel in Bogota, the facilities and building is well kept and cozy, and the service is really good. It is a little bit far from the restaurant zones in Bogotá, but you can cross the street and visit one of the classic malls in Bogota. I will recommend but make sure is the right location for you, since Bogota is not easy with the traffic.

By , from miami on Jan 27, 2017

Review comment responded on Jan 31, 2017

Dear Andres Thank you for the wonderful review. We are delighted to hear that you enjoyed your stay. We look forward to seeing you on your next trip to Bogotá Best Regard Juan Carlos Valencia General Manager Hotel ESTELAR La Fontana

3

it needs to be remodeled. staff was great.

Everyone

Staff was great. The hotel is showing its age. The bed mattress was bumpy. I have been at this hotel a few times. It's getting old. The shower curtain had a stain on it. The room was not cleaned great.

By on Jun 25, 2016

3

needs to train staff better to keep the claim of a 5 star hotel

GetawayWithFriends

Positive perception: Location, infrastructure and food are great. Waste water canal outside the hotel should be covered at least because it's a repulsive site. Staff needs to meet the expectations of a claimed 5 star hotel. Not so positive: check in or check out is unnecessarily chaotic at times it appears they need to develop and to manage their skills more efficiently. They also must treat every guest equally regardless whether they are Caucasian or not. Prompted smiles, late apologies and canned answers can not make up for a job done poorly, especially when dealing with basic chores.

By on Jun 5, 2015

4

nice place, good location

Couples

The hotel has its own style, with a beautiful central plaza, where a small church stands; with a well presented dinner place, small coffee bars, and a unique feeling. You do have a big mall right across the street, where you can find many shopping needs.

By on Apr 2, 2014

4

excellent place to enjoy the culture!

Singles

Staff was exceptional. Room was top choice. Inner atrium with brickwork was great place to relax.

By on Jan 12, 2014

4

good location and free parking on rental vehicles

Couples

We stayed for one night here, staff was helpful, some of the items provided by the hotel in our room had been opened before we took the room ie the shower cap and the ear cotton buds. They charge a rate per room and another rate on top for any additional guests. So if traveling in couples should look to book the room for 1 to save some cash- do not tell the staff that another person is with you as this adds $30usd to the cost without any additional benefit in terms of amenities or comforts.

By on Nov 29, 2013

4

beautiful hotel in a great spot

BusinessTravelers

Real nice hotel with great service (which is the standard in Bogota). I arrived and the manager could not find my reservation (I had cancelled it several times due to change in plans); after about 10 mins, he found it and he upgraded me to a wonderful suite due to the inconvenience. To me, this speaks volumes; there is nothing greater than an empowered employee with the right focus. The insight of the hotel is wonderful and the hotel is very safe with lots of privacy. It is located in a nice place right in front of one of the most popular malls in Bogota (Unicentro). I will stay here again for sure.

By on Sep 17, 2013

4

great location, great staff !

BusinessTravelers

Excellent stay - good value and superb location for Bogota

By on Feb 1, 2013