Hotel Estelar De La Feria3.5 out of 5.0
This hotel is most popular for:
Recent guest reviews
I had the worst experience at this hotel it began in the parking lot just trying to get to the hotel to check in, the lady working the parking lot asked me what is my room number and I told her I'm just now checking in I don't have a room number, she made me wait 20 minutes just to find out if I had a reservation first, in the rain with my kids. Once I was able to get to the front desk the man checking us in, treated us like third class citizens. He kept mentioning everything that I have to pay for that was extra then he gave me attitude like I couldn't afford anything. Then he wanted phone numbers from all of us including my 6 year old, wth? I have made many trips to Bogota and many places in Colombia, and this by far is the worst place for customer service I have ever stayed in. The check in process took over an hour which is not easy when you have two children who are tired, hungry and trying to get out of the rain. I chose this hotel because it is from the Estelar chain, I have stayed with this hotel before in Barranquilla and the service was excellent. I'm not sure where these people receive their training for customer service but they could learn a thing or two from the hotel staff in Barranquilla. They treated me and my kids like we were peasants and couldn't afford anything at their hotel. What was strange is that they didn't see anything wrong with how they were treating us, I guess it's an everyday thing to treat people so poorly.
We had to stay overnight for a national connection. Staff was good. The food was excellent, but expensive. I stayed with my husband and 5 YO. We are planning to come back for vacations and would like to stay there.
The staff of the hotel was good and friendly, an exception was for the cleaner who always every day was nocking at the room door very early in the morning to ask if the room has to be clean, or to ask for how many people in the room, or to ask is there is laundry to be done, this was the extremely uncountable and disgusting shape of the hotel.
This is my second time. First time they charged us with extra 20 dollars we never knew why. I forgive them because is a nice hotel, clean rooms, good location and nice and friendly staff. But just take a human being to make a difference and this time there is point of no return for us. We will never never again book this hotel in the future. If they dont train their staff to provide accurate, clear and concise information to clients then you ended paying for things you were told there is no charge such as phone calls to cell phones Then is the attitude when you addressed the situation, the defensively, rude and unprofessional conduct of the whole staff because this become a roman circus where everyone is involved but the front person who is supposed to take charge of the situation and even the guy who open the door has something to say and more and more people are coming to voice an opinion and you ended up surrounded of hotel' s staff! Fortunately the manager come to rescue me and he managed the problem professionally and waive the charges because he allowed me to talk and explain what information I received from the staff so he admitted that was not my fault but rather hotel's staff ....so end of the history....but the bad taste of what happened is still in my mouth!
The staff was very helpful and over all the place was very nice for the money
Great location and friendly staff.
Overall, this hotel was quite adequate. It was very clean and the room was comfortable. There were two drawbacks. Number one was the location; it simply wasn't near anything--attractions,shopping,parks, etc. Number two was the very poor service in the restaurant. The staff could use some training in customer attention.
Even though this hotel was clean,modern and comfortable, Avoid the restaurant as the meals are too expensive and the portions way too small, for example I paid $ 3 us for a glass of tangerine juice,$17 US for two small plates of spaghettis with mediocre tomato sauce etc. etc. Do not use the Phone to make International Calls, they carged me $ 200.000 pesos for a 10 min call to the US, equivalent to $100 dollars US, internet its not free, if you use the wi-fi connection for more than 20 minutes it costs you $2.5 us Dollars an hour, or you can go with the $ 25000 pesos a day or $ 12.5 US dollars a day for internet. This hotel is overpriced when booked thru Orbitz, local rates differs for international travelers,not included in the fare are: hotel insurance ,taxes. I would never book this hotel again,there are better hotels for what I paid for and in better locations in Bogota. PS: The staff at the front counter used pressure tactics when I questioned the charges for the phone calls, as for example telling me that the shuttle van to the airport departs at precisely 11:00 am and that it wouldnt wait for me even though we were the only passengers. I felt Robbed and frustrated. I believe that in Colombia the moment they know you are from abroad everything all of a sudden costs twice or more , even though I speak spanish fluently .This is part of the local culture so please be advised.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Free airport shuttle
National University of Colombia is within 2 miles (3 km) of Hotel Estelar De La Feria while other popular attractions such as Torre Colpatria are within 3 miles (5 km). This 106-room, 3.5-star hotel has a restaurant, free in-room WiFi, and free self parking. Near the airport, it's also near Plaza de Bolivar and Bogota Botanical Garden.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with breakfast, available for a fee.
The 106 rooms have an array of amenities, including minibars, free weekday newspapers, and safes. Guests can expect free WiFi and TVs with cable channels. Memory foam beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Desks are also included.
Hotel Estelar De La Feria offers a fitness center, a steam room, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this family-friendly hotel include conference space, a business center, and express check-in.