Superior Room, 2 Double Beds
from $81
Casa Dann Carlton Hotel & Spa
4.0 out of 5.0
3.8
out of 5
Average Guest Review
See all 18 reviews
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Recent guest reviews
I switched to this hotel after another hotel in the north was not really meeting my standards of service and comfort. This was the perfect choice. Noise is very low and comfort high. The included breakfast buffet is wonderful. They include a variety of exotic local fruits which is fantastic. The spa was very nice. There is a heated pool, included in the stay rate, along with sauna, indoor hot tub and steam room. The outdoor hot tub is also available at a fee for exclusive use (for less $25 USD). A few restaurants and bars including one with live music and a grand piano made the ambience even nicer. The decor is modern, service is very friendly and the area quite secure. My husband, toddler and I walked to the nearby park at 93rd street to visit a really nice playground with nice restaurants all around. Hotel is formal, yet family friendly.
The bathroom need to be updated the bathtub was wear out the A/C did not work properly in the other hand the service was good great buffer for breakfast and super nice lobby and terrace
Breakfast is nice! The personnel is friendly and helpful They always have taxis at the iobby We will consider returning to this location
All okay, no matter the bothering construction asaide
Very pleased with this hotel stay. Room was clean, wifi worked consistently, and the breakfast was delicious. Would definitely stay again.
Excellent facilities and staff. Good breakfast. The access to the hotel is cumbersome due to a long delayed road construction but the hotel is worth the hassle a 100%.
Was great experience stay in the hotel the staff was very nice including the front desk and restaurants the room and bath were very clean
It is a nice hotel but very hard to reach with all the constructions around. No taxi or Uber found the place and always was hard to leave the hotel waiting 30 to 40 min. while the on call taxi reach the place. The breakfast was great, the service awesome and the hotel in general is great. I hope this construction finish soon.
Fantastic hotel, great location, great staff, nice rooftop bar, great breakfast.
Everything was just what we needed for a superb stay. Excellent full breakfast for everyone's liking, as was evening refreshments. The swimming pool, hot tub, and gym were great. There are over 200 people on staff and everyone was cheerful and provided excellent service every day!
Very nice hotel, very friendly staff, excellent rooms. The promise of executive floor with free drinks, snacks as advertised was not fulfilled as renovation was ongoing. Rooms on inside are very dark, on the outside very noisy. It feels bad to pay extra for executive floor and not get what you paid for.
Great Breakfast. Great looking hotel. Full gym, and swimming pool.
Its an elegant place, great rooms, great breakfast and great gym.. good pool and Jacuzzi.
The breakfast was fantastic. Location was good. Bed was very comfortable.
Nice place for stay in bogota, near to restaurants at Parque 93
As a well seasoned traveler, I am fully aware of the differences between hotels, and the seemingly arbitrary rating systems. That having been said, i would rate this hotel no better than a 3 or possibly a 3.5 star hotel. The location is not near anything of interest, unless you plan to walk a mile or better. The hotel and rooms themselves Are readily clean, but badly in need of a update. The rooms are poorly lit, and the sounds from the road outside really are a problem, as they continue all night. the hotel wi fi is slow and spotty, and impossible to use for downloading anything as it takes forever. Last, and worst is the hotel front desk staff. After screwing up m reservation, I had to contact our agency 3 times to have the issue resolved, which took considerable time. The front desk staff were rude, unhelpful and insensitive to the situation. On a positive, the breakfast buffet was pretty good, and refilled with fresh food regularly. This could be a good hotel, if it was renovated, including the front desk personnel.
First was booked into a queen bed ,switched to a king. was room 221 ,over the kitchen ,learned there was no air-conditioning when i got to the room,bed was old and not comfortable ,refrigerator did not work and i am sure did not work for a long while.The availability of yellow cabs was very difficult if possible at all, the white cabs that seem to work for the hotel was twice the cost.i was charged an additional fee for my guest who checked in with me ,but was not informed until check out of the additional cost ,overall a bad experience ,imagine having the room over the kitchen with no air conditioning ,having to leave windows open it was loud and the ambient tempature of the room higher than normal because of the working kitchen below. needless to say i will not re-book the dan carelton of bogota again 4 stars is a joke
The hotel is very old. No AC and there is no service! Only one restaurant and service and food was average. Overall, terrible hotel.
Guest reviews for Casa Dann Carlton Hotel & Spa
loved it.
Everyone
I switched to this hotel after another hotel in the north was not really meeting my standards of service and comfort. This was the perfect choice. Noise is very low and comfort high. The included breakfast buffet is wonderful. They include a variety of exotic local fruits which is fantastic. The spa was very nice. There is a heated pool, included in the stay rate, along with sauna, indoor hot tub and steam room. The outdoor hot tub is also available at a fee for exclusive use (for less $25 USD). A few restaurants and bars including one with live music and a grand piano made the ambience even nicer. The decor is modern, service is very friendly and the area quite secure. My husband, toddler and I walked to the nearby park at 93rd street to visit a really nice playground with nice restaurants all around. Hotel is formal, yet family friendly.
the hotel is close to a good restaurant area
Everyone
Breakfast is nice! The personnel is friendly and helpful They always have taxis at the iobby We will consider returning to this location
Review comment
Liliana Pachón responded on Aug 30, 2016
Dear guest: We are immensely thankful for your observations, we are pleased to have received your comments regarding our service. It is gratifying knowing that your stay was satisfactory and we able to provide the best service that our hotel characterizes itself by. This feedback regarding the noises in the hall, allows us to take corrective actions towards peaceful and tranquil rooms. We hope to have you back soon. Best, Liliana Pachón Quality Manager
very nice place to stay does not matter the long c
Everyone
All okay, no matter the bothering construction asaide
Everyone
Very pleased with this hotel stay. Room was clean, wifi worked consistently, and the breakfast was delicious. Would definitely stay again.
nice hotel, very nice experience
Everyone
Excellent facilities and staff. Good breakfast. The access to the hotel is cumbersome due to a long delayed road construction but the hotel is worth the hassle a 100%.
i will hight recommend this hotel
Couples
Was great experience stay in the hotel the staff was very nice including the front desk and restaurants the room and bath were very clean
business trip
BusinessTravelers
It is a nice hotel but very hard to reach with all the constructions around. No taxi or Uber found the place and always was hard to leave the hotel waiting 30 to 40 min. while the on call taxi reach the place. The breakfast was great, the service awesome and the hotel in general is great. I hope this construction finish soon.
great stay
Couples
Fantastic hotel, great location, great staff, nice rooftop bar, great breakfast.
casa dann carlton hotel, bogota
Couples
Everything was just what we needed for a superb stay. Excellent full breakfast for everyone's liking, as was evening refreshments. The swimming pool, hot tub, and gym were great. There are over 200 people on staff and everyone was cheerful and provided excellent service every day!
good hotel, not meeting its promises
Couples
Very nice hotel, very friendly staff, excellent rooms. The promise of executive floor with free drinks, snacks as advertised was not fulfilled as renovation was ongoing. Rooms on inside are very dark, on the outside very noisy. It feels bad to pay extra for executive floor and not get what you paid for.
Dear guest: Thank you for sharing you experience as a guest, it is a pleasure knowing that we have met our objective and were able to provide memorable moments. It pleases us greatly knowing that restaurant and spa met and went above your expectations. We hope for your future visit so that you may enjoy the services we offer and strengthen day to day. Best, Quality Manager