4/10 Poor
Christopher
Traveled with family
Jan 5, 2026
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Upon arrival, we were greeted by a self-serve kiosk. After registering, a member of staff informed us of the check-in times. We left our bags with him and headed out.
Upon returning, we wanted to grab a drink and some nibbles. We headed to the bar area and sat down to look at the online menu. After 20 minutes, I decided to ask the staff if we could order. He said he would be over soon, but he didn’t know about food, which was strange considering it was 2:30 pm.
After another 20 minutes, he arrived and took our order. However, after a while, it arrived without one item – my son’s ice cream. He replied that it would be out shortly, but we could see it in the pass window. After 5-7 minutes, the chefs prompted him to finish the order, and it finally arrived.
Overall, the service was abysmal.
After that, we headed to our booked 4 pm slot for swimming. To our surprise, the changing rooms were surprisingly cramped. There was only one cubicle and a small locker area for the capacity of the hotel. We had expected at least a few cubicles.
The pool and amenities were refreshing, but the Jacuzzi was lukewarm to our surprise.
After our swim, we got our keys and headed to the third floor. However, we had to go down a flight of stairs to get to our room. It was strangely built, with a nice view but a poorly maintained bathroom. It was rusty and had barely any hot water for showers.
Upon check-out, we paid and left. We will not be returning or recommending this hotel.
Christopher
Stayed 1 night in Jan 2026
