Hyatt Regency Bishkek5.0 out of 5.0
Recent guest reviews
When I checked in, I provided my Hyatt membership rewards number and was told that it would be added to my reservation. Nonetheless, after connecting to wifi, I realized that prior to my arrival, the hotel staff had assumed I did not have a Hyatt rewards number (surprising since I have stayed at this hotel on several prior occasions), and had set up a new account number for me. I immediately called the front desk and pointed out that I already had an account, which I had provided at check in and which is the one that should be used. I was assured that it would be taken care of immediately. However, at the end of the week, upon check out, I found that the incorrect membership number was still being applied to my reservation. The staff member at check out was the same as at check in (Abbas), so I asked him why the mistake hadn't been corrected as yet. He informed me that it wasn't his responsibility as his shift had ended shortly after I checked in but that they hotel "would try to contact the global service center." Seriously? The hotel signed me up for an account without my permission, and then seemed extremely put out at having to correct their error. Is this what passes for customer service at Hyatt these days? While the food here has improved marginally over the last five years that I've been visiting Bishkek, room service is still terribly slow. One morning, I asked for my breakfast to be delivered within 20 minutes and picked items I was told would be prepared quickly. I was assured this wouldn't be an issue. However, 15 minutes later, they called to say that one of the items I'd ordered was out of stock. Needless to say, I ran late for a meeting because this hotel fails to take its customers' time seriously. In addition, the rooms were extremely hot, but opening the balcony doors was not an ideal solution either as it let in a lot of street noise. The last few times I've been to Bishkek, I've avoided the Hyatt because of its poor customer service. Will go back to doing so for future visits.
Sizeable rooms, friendly staff, and an excellent breakfast buffet. I enjoyed the sauna and steam-room too. Gym was a little dated, but still had decent equipment. The room tended to be sweltering, and the dial seemed to have no affect on the temperature, so I slept many nights with the window completely open. Also, the cleaning staff was sometimes too efficient - they threw out a half-empty tube of toothpaste I was still using, a half-full liter bottle of water I had purchased and brought home, a pair of slippers, some change I had lying out, etc.
F&B got a lot better. Food is excellent with the new Chef in town. The “bar191bishkek” in the premises is fun to sit and have drinks and snacks. New decoration and professional staff. The rooms are renovated, the sleep quality is excellent. The new GM has innovative ideas as well as the rest of the managers. Thanks.
Very good services and value for money. The staff is very helpful and caring. The location is also very good; walking distance from shopping mall and some restaurants including KFC. The facility has a superb lounge service with free drinks and light snacks and a very good fitness centre. It should also have a closed door swimming pool (temp. controlled) given the long winter season.
I have been in this hotel before. It was already good then, and now it is even better. Staff is very friendly and efficient. The gym has modern equipment. Food at the restaurant has been upgraded. Now they have a variety of Italian, French, Turkish and Greek cuisine. My room (708) is very spacious and comfortable, TV with international channels and a modern bathroom. If you come to Bishkek on a business trip, this is the optimum choice.
The hotel is in the city and nicely situated. The staff are great. The breakfast choices are good. Room service food items need careful feedback because there is overuse of mayonnaise in salads and portions are small in many cases.
Wonderful stay in Bishkek. Had lovely food and a lovely stay right at the heart of the city. The staff were so friendly and accommodating. I would definitely come back to Bishkek. The team was so informative and helpful.
I had a special night there with a couple friends as we were celebrating the return of one of them from France. We ordered a tea to share, and like anywhere else in Bishkek, they brought one pot and two cups. We of course thought we'd be charged for one tea, but in the end they charged a ridiculous amount for one pot of tea (2x the price). I've been to places all over Bishkek and this has never happened before! They showed that it was a bigger one than a single serving pot, but it wasn't that different and they should have explained this ahead of time or at least given us a discount after we justifiably complained.
Even though I didn't have status with Hyatt, the staff treated me special. The got me signed up with the program with very little effort on my part. I would certainly stay here again if visiting Bishkek.
The most luxurious hotel in Bishkek. Got everything a hotel should have. Spacious rooms, views, good food, friendly staff and a great location. Stayed there for four nights. The staff made sure my stay was comfortable. Staff helps you with taxi, and hotel has got an forex exchange inside where for the 1st time I have seen the forex rates in five star hotel are pretty good. Over all a luxurious stay.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
Hyatt Regency Bishkek places you next to State Museum of Fine Arts and within a 10-minute walk of American University of Central Asia. This 5-star hotel has 178 rooms and welcomes guests with a restaurant, an outdoor pool, and a 24-hour fitness center. Centrally located in Bishkek, the hotel is also a short walk from Parliament of Kyrgyz Republic and State History Museum.
Enjoy a bite to eat at Crostini, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.
The 178 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. Guests can expect free WiFi and TVs with cable channels. Bathrooms have free toiletries, bathrobes, and slippers. Free bottled water, laptop-compatible safes, and phones are also standard.
Hyatt Regency Bishkek features an outdoor pool, a children's pool, and a health club. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 60 per vehicle one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 370 reviews